The boss' boss would not help customers out when the truck broke down. A valuable customer was not…read moreimportant. I will not recommending this company to anyone. The employees were great but the company not so much. The truck is for 3 stores. Maybe they need to invest in some more trucks.

Had a great experience here. We were in search of a Samsung fridge because we had really wanted a…read morefridge with the auto fill pitcher. Good selection of appliances we ended up finding a GE that had the autofill pitcher, snack drawer, and in door beverage center. The fridge brand new retails for about 5k and we got it for about $950. An amazing price considering the only damage is some scuffs on the bent in freezer handle, which is easily replaceable if we cared. Delivery was fast and they came on time the day of. Had absolutely no issues and would happily shop here again in the future.

First, we used this company for an LG refrigerator repair. we were unable to do the repair…read moreourselves and hired their specialty guy for refrigerators. The initial diagnostic was great. Hooked up the meter and checked it out. replaced the part and all was well. Timely and efficient service. unfortunately, we had them back out twice as the issued wasn't 100% resolved. But they came back both times and worked the problem until resolved. no extras, no extra fees. Works great now. 5 stars to the Refrigerator crew!! after such positive success with the fridge, we called Premier for their dishwasher team. we were able to order and replace the needed parts ourselves with LGs great website and video assistance. however, one problem remained that continues to elude repair. I guess the dishwasher guy took offense because of our initiative to do the majority of the repair. He tried quoting a repair and parts fee sight unseen that was not at all what was needed. Then hewas belligerent about coming out to do a diagnostic, quoting the fee for that. We were asking for that help, so we're already to pay for it! This the consult. When he finally comes, he doesn't do a diagnostic with the computer system at all. He runs it a few minutes, makes a few guesses, then leaves. Charged us for his "expertise." Problem not solved. 0 stars for the dishwasher guys.

If you're looking for quality products at a lower price, value the work of a one man entrepreneur,…read morelove to support local and want honest service, this is the place. I walked in and the owner is busy running around loading, fixing, verifying various appliances. The front of the store is set up with great quality products but he didn't have a receptionist so I was patient. When he came to me, I told him what I was looking for because the refrigerators in the front were too big for what I needed and out of my small budget. He walked me to the back and showed me the perfect one. He delivered it the next day (he is a one man shop-loads and delivers by himself if it is not being picked up.) I called the next day thinking there was a problem with the fridge but it was a user error and although he knew it was simple, he still came at the end of his day to come show me TWICE! (1st time was programing the fridge, 2nd was my error of plugging in the microwave and fridge in the same outlet. ‍‍ I can't imagine how tough it might be for him to have to deliver to people when they don't live close. Without staff to help, he basically is leaving his business and potentially losing customers. I am very close so it was easier, but early morning or end of day is about the only time he has to be able to deliver or service what people buy if there is an issue. He gives a 45 day guarantee which is great!

This is the worst company I have ever had to deal with. The technician, especially one named S…read more Lan, does not listen to the homeowner at all. They are contracted with AHS, and when AHS informs the customer about what needs to be done, it is suggested in a very rude manner that they should call the office. I have informed AHS never to send A & S Appliance to my home again. My situation is still not resolved. I spoke with AHS, and they need to find another company to address the issues. If you don't have AHS, don't waste your money on this company. They have a bad attitude, are rude, and display a sense of entitlement. I should have known something was wrong after the second visit. The third time, the technician was supposed to inform me about what they needed to do, but S. Lan decided he knew better than me and left the premises instead.

Save your money please don't go here. I had bought a washer and dryer seven months ago. Washing…read moremachine broke down. They told me to pay $75 for a swap out. Then a month later the dryer went out. After having the washing machine for two months that one went out. I should've listen to the other reviews that were on here saying that they were no good. Washer and dryer looks nice on the outside was horrible in the inside

Soon we walk in the Stephanie and her worker just treated us like family and got straight to…read morebusiness they both helped us out and are the best I'm going back for more furniture

I had rented a washer from the SW Military Dr location in San Antonio texas, I have been a customer…read morefor several years and just recently I had run into problems with the washer . I spoke to a female manager and explained the situation, she then confirmed with me that a tech would be going by to look at the washer . I waited 2 weeks and nothing , then out of nowhere I get a charge for a washer that wasn't working and still waiting for someone to come by and fix it . Then I spoke to the female manager again and let her know that I didn't want the washer anymore , to just come pick it up . She let me know that they would be picking it up . A month went by and nobody showed up to pick up the washer . Then again out of nowhere I get charged for the washer !! I called the manager to let her know that they had no authorization to pull any money and she let me know that sorry but she wasn't gonna return my money and that she closed my account !! Now. that's a really shady move on her behalf, I'm very disappointed and angry at the way they conduct their business. Is that what they do ?? Ignore customer returns till after a month and then charge someone for a product that doesn't work ? Ah but I recently called her and now they got the washer to work properly but when I needed their help they ignored me like I was a nobody !!! I never missed a payment or had a problem until now . Sorry to say that their managers are not management material and have a lot to learn about customer service and being fair .....

First of all, here is my story. My daughter and us were moving and we ordered 2 Refrigerators from…read moreHome Depot. Ordered back in early September and they were suppose to deliver on the 27th of October. And neither of us have a fridge in the homes that we are at. Well, they called yesterday and said for unseen circumstances they won't be delivered until November 22nd. 2 DAYS BEFORE Thanksgiving!!!! So we needed a fridge FAST!! So off we went and found American Frieght in San Antonio. We were greeted by the nicest salesperson Rita! She is a dream. She helped us look for exactly what we needed. And could get us a delivery in 2 days. Since we would eventually get our other fridges we thought we could buy smaller ones that would eventually go in our laundry rooms. Rita was just great. She wrote up both our orders, but there was a gal that came in after us, but her order got done first and took the last spot for a Friday delivery. This is where Rita did her best to help us out. She got the manager to come over and because they knew our situation with my daughter and her 3 little babies that we needed a fridge ASAP!! Jeremy did his magic and got us a delivery for the next day on Thursday! We couldn't of been more happy. Thank you Rita and Jeremy for being such great people. We will do all of our appliance shopping here from now on. Oh and P.S. Rita gave us some great places to go and to eat. We aren't from here so we had such a nice conversation with her and got some great advice.

Customer service couldn't be worse. Third time is usually the charm but the first second and third…read moretime I went to this store at this location the guy working behind the front desk was rude. First two times was the same person, third time I believe was a different person. Third time was lots of mansplaining, laughing at people asking about pricing, them not understand that based on the quality of the item (uneven chair because of missing padding) it was reasonable to ask about pricing on certain items. They're going out of business which I guess makes sense based on the poor quality of service and selection of items and pricing.

The discriminatory tone/treatment was very unexpected. I visited this business to purchase a…read morerefrigerator outright, no financing needed. Before I could even explain that, the sales rep pushed multiple financing options and withheld the one company I trusted due to prior/current business with them. When I asked about it, she said, "Oh yeah, they're good if you have good credit," making an unwarranted assumption about my financial situation. I was referred by a friend who had a great experience with another salesperson. When I asked to work with that same person and inquired about his availability, I got vague answers, despite the rep admitting she'd already messaged him. Due to me bringing up the military discount my friend received, she quickly said, "We don't offer military discounts." I quickly called my friend on the spot to clarify. As she over heard our conversation confirming his experience just days ago, she used air quotes for this contradicting statement. We don't offer "discounts," but only the manager can apply them, and only if I don't directly ask". This conversation initiated the text to her manager. Now whether she did or not, further displays the untrustworthy communication received. Her interaction with me was dismissive, condescending, and made me feel unwelcome. I believe the treatment was discriminatory and not in line with fair, professional business conduct. Sure, everyone has bad days but this is not a interaction any customer should receive. I will be filing this complaint to bring awareness and encourage accountability and/or training personnel better in communication. Please attempt to look at other similar businesses before considering visiting this one

Just purchased a new out of the box electric range LG and at a good price. But the price that was…read moreonline was great but NOT what I was charged. When I text and asked yazmin she just said online was not accurate. A whole 100$ more not accurate. 95$ for delivery which is standard price but this young guy knew nothing about installation. He left my stove like 2-3 inches away from the wall it supposed to fit perfectly in the stove space. He said is that ok? I told him yes just so he could leave and I figured it out alone. The stove works well so no complaints there.

Scratch and dent... these look brand new!!!! Our washer went out of course right before the…read moreweekend laundry duty. Not only did we have the washer problem but a counter height issue. None of the newer front loads would fit. Dan worked with us to get the feet to go down (not by simply twisting) and as you can see it fits perfectly. We purchased on a Tuesday and by Thursday we were cleaning clothes. All other big name places would've taken weeks to get them installed. I highly recommend A Better Buy Appliance to anyone not wanting to pay overpriced retailers and don't mind a minor flaw (still can't find one on my washer/dryer). I'm looking forward to another appliance going out just so I can get a nicer one here LOL.

looks like a money laundering front. went during store hours and it was closed, locked, and dark…read more it looked like someone had their cell phone and belongings on a table by the door. sign said "call for help" called four times with no answer.

As much as I'd like to keep this hidden gem to myself, I have to make sure Maria stays in business…read moreso my friends and I can keep saving literally thousands of dollars. I have purchased 2 refrigerators from this business and my friend Brandi remodeled her kitchen and bought a dishwasher, stove, and refrigerator. We have paid less than half what we would have paid at national stores. How? They may have a ding. But none of the ones we bought have any. I'm talking LG, SAMSUNG, FRIGIDAIRE...I should have left a review years ago.

Very nice place, nice staff, Family owned. Scratch and dent…read morebut good prices Also offer 3rd place financing if need it. Got a Samsung dryer for 300

I saw all the reviews and was skeptical but I figured for the price it was okay. The young man who…read morehelped me let me know if there is a code on it, it means it is not in working order. He held the fridge I wanted, I went back and ended up finding one I liked even better. Mind you these are new but "dented/scratched" in some sort of way. They give the steep discount because it is not in mint condition. I understand that going in. The fridge is for my rental unit. It's not the prettiest BUT it works and keeps the items cold. If you aren't sure if it is in working on or the way you want it, I suggest you take an extension cord and have time in your day to ensure it's working and doing what you want it to do. I'll be going back for a few more items because I personally had a good experience and had no issues with the fridge I bought. If this changes I'll adjust my review when I go back to buy the other items I intend to purchase.