In a normal instance, I'd update my review from 1 to 4 due simply to inconvenience but I decided…read morethat after a long discussion with the store manager I feel very confident in this stores intentions to make it right. We were able to boil it down to some miscommunication and ill-made assumptions. I made it clear that I don't think that they are inherently bad people but I was simply seeking open and transparent communication on processes and expectations. James was very kind to me and even though I had my frustrations with them, I'll never say Ramon and Bo were ever rude to me either. Customer service in reference to tone has always been 10/10 even with the fluctuation in the service. I get it, no one is perfect. It's the holiday season and I'll chalk it up to a brain fart so if you are visiting soon I'd recommend keeping things annotated on paper for reference. I'm happy I took the time to come back to have a good conversation and hopefully give them future business.

It's dented because it fell off a truck We had bad luck…read morewith the washer we bought because it has missing parts That we had to buy after we got it home

If you're looking for quality products at a lower price, value the work of a one man entrepreneur,…read morelove to support local and want honest service, this is the place. I walked in and the owner is busy running around loading, fixing, verifying various appliances. The front of the store is set up with great quality products but he didn't have a receptionist so I was patient. When he came to me, I told him what I was looking for because the refrigerators in the front were too big for what I needed and out of my small budget. He walked me to the back and showed me the perfect one. He delivered it the next day (he is a one man shop-loads and delivers by himself if it is not being picked up.) I called the next day thinking there was a problem with the fridge but it was a user error and although he knew it was simple, he still came at the end of his day to come show me TWICE! (1st time was programing the fridge, 2nd was my error of plugging in the microwave and fridge in the same outlet. ‍‍ I can't imagine how tough it might be for him to have to deliver to people when they don't live close. Without staff to help, he basically is leaving his business and potentially losing customers. I am very close so it was easier, but early morning or end of day is about the only time he has to be able to deliver or service what people buy if there is an issue. He gives a 45 day guarantee which is great!

Primier Appliance did a fantastic job. They were able to go out the same day and replace the…read moreheating element on my Whirlpool diswasher. Part was on the truck so no waiting for parts. The technician was professional and knowledgeable. I highly recommend Premier Appliance for any of your repairs. Felix Lopez 210 371 8238

Very nice place, nice staff, Family owned. Scratch and dent…read morebut good prices Also offer 3rd place financing if need it. Got a Samsung dryer for 300

I saw all the reviews and was skeptical but I figured for the price it was okay. The young man who…read morehelped me let me know if there is a code on it, it means it is not in working order. He held the fridge I wanted, I went back and ended up finding one I liked even better. Mind you these are new but "dented/scratched" in some sort of way. They give the steep discount because it is not in mint condition. I understand that going in. The fridge is for my rental unit. It's not the prettiest BUT it works and keeps the items cold. If you aren't sure if it is in working on or the way you want it, I suggest you take an extension cord and have time in your day to ensure it's working and doing what you want it to do. I'll be going back for a few more items because I personally had a good experience and had no issues with the fridge I bought. If this changes I'll adjust my review when I go back to buy the other items I intend to purchase.

These people are the best. We bought most of our appliances from them 13+ years ago. Whenever…read morewe have an issue, they are out usually the next day. Always friendly and they fix it. Couldn't ask for better service. So glad we have them and they are close and come to Utopia.

Great service!! Great customer service! They do great work!…read moreWould highly recommend! Great Sales and service!

First of all, here is my story. My daughter and us were moving and we ordered 2 Refrigerators from…read moreHome Depot. Ordered back in early September and they were suppose to deliver on the 27th of October. And neither of us have a fridge in the homes that we are at. Well, they called yesterday and said for unseen circumstances they won't be delivered until November 22nd. 2 DAYS BEFORE Thanksgiving!!!! So we needed a fridge FAST!! So off we went and found American Frieght in San Antonio. We were greeted by the nicest salesperson Rita! She is a dream. She helped us look for exactly what we needed. And could get us a delivery in 2 days. Since we would eventually get our other fridges we thought we could buy smaller ones that would eventually go in our laundry rooms. Rita was just great. She wrote up both our orders, but there was a gal that came in after us, but her order got done first and took the last spot for a Friday delivery. This is where Rita did her best to help us out. She got the manager to come over and because they knew our situation with my daughter and her 3 little babies that we needed a fridge ASAP!! Jeremy did his magic and got us a delivery for the next day on Thursday! We couldn't of been more happy. Thank you Rita and Jeremy for being such great people. We will do all of our appliance shopping here from now on. Oh and P.S. Rita gave us some great places to go and to eat. We aren't from here so we had such a nice conversation with her and got some great advice.

Customer service couldn't be worse. Third time is usually the charm but the first second and third…read moretime I went to this store at this location the guy working behind the front desk was rude. First two times was the same person, third time I believe was a different person. Third time was lots of mansplaining, laughing at people asking about pricing, them not understand that based on the quality of the item (uneven chair because of missing padding) it was reasonable to ask about pricing on certain items. They're going out of business which I guess makes sense based on the poor quality of service and selection of items and pricing.

No matter my issue, the experience is always top rate. When its an emergency, they find me whatever…read moreI need whether large or small. If its service I need, someone is here in a matter of minutes. Employees always make me feel I am their their best customer. I love doing business with Tri-City and tell my friends. They all know so much.

They were able to find a great washer, fair price, honest, delivered timely and installed next day.read more

The customer service here in Pleasanton is amazing! I live in Floresville (I'm originally from San…read moreAntonio)i shop at the Sears here although the Floresville sales people aren't that friendly or knowledgeable about their products the store is closer to my house. I bought a wheeled weed trimmer at Pleasanton Sears today. Very friendly&helpful sales people. As i drove around the back to pick up my trimmer the young man named Dallas proceeded to add the oil to my trimmer! Then he explained how the handle worked and also showed me how to install the trimmer line! He was so polite and patient while answering all my questions. Maybe if all the Sears stores were this polite&helpful they wouldn't be going out of business. Thank you Dallas& Sears Pleasanton, you are the best!!!

We ordered a washer and dryer from Neu Appliances and everything from the in-store experience to…read moredelivery and setup was super easy. Chris and Lux showed up right on time, worked quickly, and were really friendly. Great experience all around!

Thank you Chris and Jason for a very smooth delivery and fridge installation. They were very…read morecareful moving it around and hauled our old one away.

Beautiful furniture and great customer service Found a post…read moremade by them on Offer Up contacted them and went to pick it up unfortunately the item was bigger than expected so I had to come back later Was taken care of by the owner daughter herself she is amazing and very friendly making all the process very easy I went around and look at the furniture everything is beautiful and prices are affordable They are located next to Bandera HEB close to 410 and it might be a bit hidden o live near and never seen that store before until I saw a post through Offer Up I was very pleased in general I appreciate how they treat their customers with respect and a welcoming attitude Thank you

Extremely disappointed in the terrible customer service by David. There was an apparent lack of…read morecommunication and compassion. This is very unfortunate, and I am saddened to say that I will not be coming back.

Bob Webster has run one of the best little nurseries in South Texas for decades. And he provides…read moregreat advice on his radio show. Going to Shades of Green is like visiting a botanical garden. Lots of shade trees for comfortable browsing during warm San Antonio days. Beside plants they have a lot of cool fountains you can purchase. I have purchased annual vegetables and flowers here for decades. Sad to see them close, but looking forward to their next chapter.

Shades of Green is a little oasis in the middle of San Antonio!…read more This nursery is one of my favorite in the city because of how peaceful and calm it is. They have a huge selection of both indoor and outdoor plants, and they just keep adding more and more selection of plants to their repertoire. If you love indoor plants, you have to check out their greenhouse. It always has a huge selection of plants from all sizes. They also recently opened a section of cacti and succulents which is super cool. I am not really into those plants, but just walking inside that section makes me feel like I am in Arizona or somewhere else. Frankly it is just magical how much one section can change to the next. Also, the service here is always excellent. I've got some amazing recommendations and tips to take care of my plants from the people that work here. In regards to the value, I think their prices are great for a small business. Anyhow, y'all can see I really love this plant nursery and I think it is a must if you are looking for a new plant baby or just want to take in nature.