Wow Wow Wow!! Cinemark 20 has really been upgraded!! It's much more spacious because they limited the amount of seating per theater. The reclining seats are amazing and fully recline to where you can stretch out your legs! If you need to get up, there's enough aisle room to allow you to exit quickly. Large, clear screens with great sound! Overall, a great upgrade for this local theater. & Of course, there is still plenty of parking too! read more

The theater is dirty and the counter staff obviously don't want to be here. "Esther" needs new employment.

Why do I continue to torture myself by continuing to use this movie theater?! I understand they are teenagers but management Must do a better job of defIning to them what great customer service means. So, I will refrain from blaming these teenagers for Not having the basic customer service skills but managers that continue to allow this to happen. GET YOUR CRAP TOGETHER!! AND BE A TRUE LEADER FOR A GENERATION THAT ABSOLUTELY NEEDS YOU TO SHOW THEM THE WAY! read more

We decided to take the girls to the movies and I wanted to try the nachos, but instead got my usual . The theater was quiet as there were only a few patrons there. It was in the early afternoon and I assume most people were still in school. Nevertheless the theater was clean and staff friendly. read more

On the night of Saturday 3/23/2019, I forgot my keys in room 3 of this Cinemark Theatre. By the time I realized and got back to the theatre to pick them up, another move was already 10 minutes into its showtime in room 3. Usually, at this time, previews are still running, so I met a certain MR. CORY and asked him to please help me in some way to retrieve my keys from room 3, before the movie started. Mr. Cory refused. He said there was nothing he could do to help me get my keys that I forgot in the theatre, and that I would need to wait 2 hours (till the end of the movie) to go into the theatre to find my keys. I explained to Mr. Cory that if I went alone into the theatre while previews were still running, I wouldn't disrupt the movie. I would essentially seem like someone who arrived late for the movie. I would just go to my seat, look for my keys, and leave. Mr. Cory refused. He suggested that within the time it would take for me to walk from the front of the theatre to room 3, the movie probably would have started playing. He said it was a "long walk". Anyone familiar with the Cinemark Theatre in Round Rock knows that that walk is not long. But Mr. Cory was not willing to let me quickly find my keys and leave. So, I went out of the theatre frustrated, consulted with my friend, and decided to buy another ticket, just so that I could get into room 3 and check my former seat for my keys. So I bought a ticket (unnecessarily), went into room 3, found my former seat (which was unoccupied at this time), found my keys, and left quietly. Previews were still playing at the time I got to room 3, and previews were still playing at the time I left the theater. I did not disrupt the movie in any way. Based on our interaction, Mr. Cory seemed in NO WAY ready to help me find my car keys. In fact, right from the start of our interaction, it seemed like he was trying to take out certain frustrations on me. I ended up having to spend an extra &12.99 on a ticket that I didn't need to buy. Thankfully I was able to find my keys. And I DID NOT disrupt the movie in any way while I was getting them. I'm a black man with a foreign accent, and Mr. Cory is a white man that sounds American. I try to conduct myself as best as I can. I try to be as polite and unimposing as I possibly can. Regardless, this man decided to use the power he has to make things difficult for me. Now I just wonder if my blackness or foreigness contributed in some way to how I was treated. read more

Rude and unapologetic. I like to enjoy a beer with my movie. I don't care that they're over priced. So I call ahead of time, 10 minutes before my showtime, asking if the bar would be open. I am told yes, bar and cafe stays open 30 minutes after last showtime. Okay. So I arrive on time for the movie, as the lady is literally taking the first tap handle off to clean. I ask her can I please grab a beer before she closes. "No, we're closed." I explained to her that I called and was told I could be served. She came up with some bs answer and was very unapologetic. Whatever, I tip well so sucks for her ‍ if you're mad about your job go do something else. read more

I went to this theater on a Monday night and it was dirty as if they didn't clean it from the weekend prior. The snack area had spilled popcorn and sticky substances everywhere on the floor and the bathroom had several dirty hand napkins on the floor and on the sink counter. I literally think they haven't cleaned the theater in days. I bought 2 "alcoholic" frozen drinks (one for a friend and one for myself) and believe me they were a waste of money. I'm sure they forgot to even put the alcohol in them because they tasted like margarita flavored and coke flavored slushees. I was truely disappointed. I was only in Austin for a one day for a business trip and decided to choose this theater to relax but I should have tried another. They also put Queen and Slim (a pretty popular movie) in a smaller theater when it should have been in a larger one bc it was kind of packed. Never again. I should have went to AMC. Good points? Seats were comfortable, girl at the counter was friendly, popcorn was good, movie itself was GREAT. read more

The New Renovation luxury seating much better!! Our first experience 3 years ago was terrible Received a notice of updated cinema plus 2 coupons so we gave it a try: We purchase our seats ahead online through reward points. We have gone 2x since and seating experience is great!. Ehh the popcorn is a hit and miss Overall we will continue going for the convenient online purchase even if it's $3 more I pay for the experience of being comfortable and selection of seating. Plus the sound is great! read more

This theater has been around for quite a while, but has recently improved drastically. Starting with introduction of XD, this theater become a mandatory trip anytime a big movie comes out. It's still the best movie experience in the Austin area. Sometime later, the rest of the screens were improved in regard to stadium and reclining seats. The picture and sound quality is good, even if it doesn't match XD. Not bad for the ticket price. It's also great that they have reserved seating. Although they really need to enforce not allowing late arrivals. Folks seem to just show up whenever they want after the show has started, which is distracting. Another negative, which applies to most movie theaters, is the concession stand. I'm not going to complain about the expense, since you can simply chose not to pay for overpriced mediocre food. But the pop-corn is pretty horrible. Tastes burnt and/or stale. Just, don't buy it. Pop your own at home to get that real fresh popcorn fix. Otherwise, it's still a good overall movie going experience. XD, in particular. read more

This place used to really suck, but recently underwent a renovation and is now reserved seating/recliners. My kind of movie watching experience! $5 Tuesdays are a great deal. Otherwise this theatre has the same pitfalls as any other theater in terms of concessions. Overpriced concessions is just part of the movie going territory and not unique to this location. The XD theater is where it's at for action movies. Overall, great experience here. read more

This is a great theater, nice clean seating and even have the 3d screens. They tend to get really busy sometimes and get completely overrun by teen agers but generally it's a good theater that we go to often. It's also surrounded by really nice restaurants all around so it makes for a good movie and dinner date! Recommend coming to this one read more

Cinemark 20 and XD - Just gettin started - Cinema Near Me - Pflugerville, Texas

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First let me say that I've been a patron of this movie house ever since they opened here. Up until recently, the place had turned fairly, well... ghetto. Meaning that in years past, you could always count on the people around you to talk throughout the movie and there was often a lot of trash on the ever-sticky floors. These things thwarted me from being a frequent patron after a while. But recently, this Cinemark Tinseltown renovated all of their theatres with awesome plush recliners and they now allow you to go online to pick your seats. In addition, the place seems to be always clean, and during the past several visits there hasn't been any trouble with people loudly gabbing during the shows. Although they are putting in a bar at the main concession area, it's still just as easy as always to sneak in your own booze and snacks. Has I written this review a couple of years ago, I would have granted Cinemark Tinseltown only a three star review, but now, I think I'll dish out five! read more

I came here to watch Guardians of the Galaxy Volume 2 on Tuesday, which is one of their discount days ($5 per ticket). For $5, I had a very comfortable movie experience. I sat in theatre 20 which was quite spacious and had nice reclining chairs. Even though the theatre was crowded the evening that I went and and my friends and I had to sit in one of the first few rows, it did not impact our movie experience at all since I still had a good view of the entire screen. I'm not sure if all the theatres in that cinema had upgraded to reclining chairs but it was definitely a comfortable movie experience, especially for just 5 bucks! read more

I've been going to this Tinseltown since it was built back in '97 and this has become the worst place EVER!!! My son even worked there when he was in high school and we used to have so much fun. Now this place has become like a totalitarian little structure. So many rules it's RIDICULOUS! You can't bring your purse, stroller, they make you pay for a 1yr old baby!!!! I mean what entertainment place does that. The tickets and concessions are wayyy to high to be treated like a prisoner. And there is absolutely no customer service whatsoever!!! Worst place ever! I won't be going back EVER! read more

Not sure why this place isn't getting high ratings/better reviews. It is clean and everyone from the woman who sold us the tickets out front to the staff at the concession stand were friendly and expedient. We also went on a Tuesday and were pleasantly surprised by the $5 ticket price. Also! We saw the new Thor movie and the people next to us/near us got the D3 or whatever seats that shook whenever someone got hit or major action was happening in the movie -- we felt the venerations from our seats! So cool. Was with the 15 min drive from Austin. I can see wanting to watch a movie at the more historic theaters in town, but for a blockbuster... this great. read more

This movie theater is great. We order our tickets online which means we can skip the ticket booth to go inside and get checked in. The seats are assigned, so I know where I'm going and that I'm going to have a good seat. The chairs are luxurious + spacious. This is the only theater I've been to where the seats recline and have a foot rest. It has the relaxing comfort of being on a couch in front of the TV at home but with the setting of a movie theater. read more

So hubby and I planned to come to see a good movie with the works . We ordered the Mmm mmmm popcorn, candy, and delicious soda . Well hold up ! There is a problem the soda it is out . Well the Dr.pepper was out. Ok we'll wait for y'all to connect another one in. The poor guy looked confused and said ok. So we waited. Just for them to tell us they had no Dr.pepper at all. Oh no ! That changed everything couldn't eat the popcorn without the Dr.pepper and couldn't eat the candy without the popcorn. So we just got our money back and watched a movie with no goodies . It was not the same. Thanks a lot . It got the one other star cause the sits were great . read more

Holy gosh, what a horrible theater and a terrible experience. I went to see Doctor Strange today - it's the opening day of the movie, so all the seats are sold out everywhere for all the times and screenings around. I had tickets to a movie at 4:10 and unfortunately there was a power outage at the theater just when the movie started. Then the power came back on and the movie continued playing with NO IMAGE - just sounds. That's been going on for about 15-20 minutes. After repeatedly asking the staff to turn on the image and play the movie from the beginning, they did turn on the image and rewinded maybe 3 minutes back. We were waiting and repeatedly asking to rewind the movie, but all the employees ignored it. After nearly an hour of asking employees to rewind the movie and waiting for it to happen, I just went to get a refund and left. Refund will not get me good tickets for this movie anytime soon though. What an embarrassment and a joke that a movie cannot be started over when it's 100% their fault that it was played to us 20 minutes in. I will never go back there again, and my advice to all is save your time and money and choose a different theater. read more

Very disappointed... this will be my second visit. And both times it showed more then 3/4 of the seating had been paid for. So this forced us to purchase seats that were directly under the screen - the two rows from the screen were all that was available. However both movies at the half way mark were lucky to say not even half filled... so tell me what the problem is here.... it's been a while since we visited a theater because it was much more comfortable and less expensive to say the least....so guess what I will be returning to the way of comfort and not paying for crappy seats ...should not be forced to buy online which charges you more than paying at the theater.... this theater can keep its seats because I will be at home in comfort, saving my money and my headaches from crap like this ... read more

As with any Cinemark theater, I feel this one is worth the same 3 stars I give the others. It's off putting when you first pull into their parking lot though since sadly it looks extremely sketchy. Once inside it feels more normal and is a lot bigger than the Cinemark by my house in Cedar Park. The theaters are nicer too. We were in a larger one with stadium seating and plenty of open seats so we weren't shoved in between strangers and had room to breathe. I admit I'm an Alamo snob and rarely do I see movies anywhere else, with the exception of the cheapie nights at the Cinemark dollar theater in Round Rock. While I can't say I would make this theater my first choice or come out of my way to go here again, it's a-ok if I'm already in the area. I paid $8.50 for a 2:15 movie ticket, and another $7.50 for a small diet coke and bag of candy. I had a reward from the Cinemark app (make sure to switch your phone to Cinemode to earn them) but it was only for Nestle candy and I wanted sour gummies so I couldn't use it. It would be nice if they would make the coupons more generic and just say candy in general so you could get whichever kind you wanted. read more

I had a horrible experience at this location where one Manager offered to keep my backpack for safe keep and another manager claimed to have thrown it away. I brought this to the General Manager's attention requesting a return of my personal items and nothing was done. At this point, I'm unsure why and if the other Manager actually disposed of my personal property or kept it for themselves. My family and friends are definitely not going to patronize this location again. read more

No good!! No Bueno!! To the point: got in! and the hall smell like burn popcorn, the theater 7 have a strong smell at urine and the seats are very uncomfortable the back support don't recline and its at 90 degree angle, no space to stretch your legs!. the movie projection and sound was great but we weren't unable to enjoy because we where very uncomfortable., I have a special needs 9 year old boy and they don't have family bathrooms so is very uncomfortable to take him to the ladies bathroom with me!! Al grano!: entramos y lo primero que olemos is a palomitas quemadas, el teatro 7 tiene un fuerte olor a orines y los asientos no son confortables no se reclinan y el respaldo esta a un ángulo de 90 grados, no tiene espacio para relajar las piernas!. La proyección de la película y el sonido son buenos pero no pudimos disfrutarla por que estábamos muy incomodos!., yo tengo un niño de 9 años con necesidades especiales y el teatro no tiene baños familiares! es muy incomodo llevarlo conmigo a los baños de mujeres!!! read more

Sometimes I want to go to a movie without being repeatedly scolded about theatre etiquette by Tim League. I don't talk or text and I arrive on time. It's pretty standard that if you have distraction at any movie, you alert the management and it's taken care of. I get that its distracting, and don't need to hear a lecture on how to behave each and every time. I found myself here for a movie the other night. It was the first time in years I've been here, and while there were serious problems with expediency of the concession line, I was pleasantly surprised by the comfortable seats. Nothing fancy, but it has the basics covered-dark theater, comfy seats, and decent sound. read more

I was here for a 7:35 pm show on a Friday evening. Waited in line for about 10 minutes (line moved somewhat slowly considering there were only 3 people in front of me and they were all together), then ordered an Angus dog only to be told there weren't any ready. So I asked for a regular hot dog. They didn't have any of those ready either. They said it would take about 10 minutes. They should have hotdogs ready to go during prime dinner hours. Disappointing. That cost the theater about $15 in a lost sale since I was also going to order samosas and a drink. If I hadn't been there with someone else, I would have asked for my money back for the movie ticket and left. read more

HORRIBLE!!Rats everywhere!!moved seats and there were even more!Called but did not seem to be bother by it!!

They were very short staffed and had absolutely nothing that I ordered (hot dog, margarita, cold pizza ).

Not sure why there's so many peeps poo pooing this place. Sure...it ain't no Alamo. It's not fancy like the Domain. Not as artsy as the Arbor or Dobie (RIP), or ghetto cool as Cinemark 8 (aka cheap movies) in Round Rock. It's a pretty standard movie theater. Yeah, there are a ton of teenagers. So what? Ignore them. Popcorn and snacks are overpriced as they are at any cinema. Get over it. As far as cleanliness...I've never seen it too bad. All I know is that it's close to my house and my standby when I don't feel like seeing a cheap movie or when I'm not concerned with having food and drink delivered to me. I can't really comment on the ladies rooms for obvious reasons, but maybe that would be the deal breaker. Luckily, I pee standing up... read more

More frightening than Paranormal Activity 3 was the fact that we dared to watch it at Cinemark. Movie's already been out for a month? It's a Monday night, so the theater should be empty, devoid of teenagers, cellphones and general mayhem? The Alamo is playing it too late for you? Wait for it to come out on DVD. Don't go to Cinemark, no matter what. Because somehow, with all of the above being true, we managed to be in the company of 7 other people spread throughout the theater on a Monday night. Of these 7, 2 of them saw it fit to continuously answer phone calls, squeak in their seats, and giggle when totally inappropriate. And they were not teenagers. Where I normally would've had my face covered with my jacket (I don't really uh "watch" scary movies, see), I was instead boiling with hateful word-vomit and a strong desire to raise a complaint ticket so my server could... oh wait. That wasn't an option. If extraterrestrials landed at this theater, they would immediately discount the human race and proceed with mass extinction. 2 stars because the staff was friendly, and there's a Starbucks for which they didn't/can't hike up the prices. But it's also Starbucks. Poo. read more

The main problem with this theater are the actual movie-goers. I hate to review a theater because of the customers; however, I ended up walking out on couple blockbusters because the people come here not to watch movies but to hang out with their gang members. Lots of talking and texting by patrons during the movie. I went to see MAMA at 9pm on Sunday Night. A family of four came in 15 minutes late after the actual movie started, sat next to me, and started giggling and whispering loudly. I asked them politely to be quiet and they were amazed that I said anything, ignored my plea, and started talking again. About 10 minutes later, one of the four -a 20 something hoochie princess- of the group, pulls out her bright smartphone and starts texting. At this point, I lose my cool and tell her to "****ing turn off her cellphone" She replies back telling me "who do you think you are" and then she starts crying to her dad or boyfriend. At this point, her dad or boyfriend takes her side and sits next to me trying to intimidate me. I get up and leave and let the manager know and he gives me a voucher to return at later time. My recommendation is to skip the blockbusters at this theater. If you have to watch movies at this theater, watch the less popular ones which you know most ghetto people will not watch. I've seen Life of Pi and Lincoln at this theater successfully. My friend and I were the only ones in the whole theater. This gives you an idea the type of people that this movie theater attracts. read more

This place is really, really gross. For some reason, my best friend decided to pick this place (instead of our regular movie theaters). For some reason the place feels dirty when you walk in the door. The seats are broken and I don't think they clean the chairs. Ricardo S is very correct on the loud teenagers. THEY ARE EVERYWHERE and LOUD. So, if you want to have a pleasurable movie watching experience and you live up north, go to another place. I'm serious. LADIES -- if you have to pee, hold it and go home. YUCK. read more

Paid money to see a movie, which was ruined by kids that don't have any respect. Not only talking, but using the phones with the brightness all the way up, AND talking on the phone. They got a call, answered it, and talked for a few minutes during the movie! There were also other patrons recording the movie a few rows in front of us, that later felt the need to whip out a foldable fan and wave it around. Requested to speak to a manager to let him know the movie was ruined for my girlfriend and I, and to get the situation handled.... what happened? Nothing. The manager didn't ask them to leave, didn't ask them to be quiet, didn't offer me a refund, or offer to make it better. Felt like I wasn't taken seriously because I'm young. I wasted my money just to listen to people talk with their friends. If I wanted to be blown off, I would've taken my concerns to the employee that was standing outside of the theater not to the manager. Absolutely amazing customer service!!!!! Lol what a joke. read more

There are two kinds of movie theaters. Alamo Drafthouse and everything else. Let's face it people, you aren't expecting to be treated like royalty at places like these. Any of these Cinemark locations are decent for a quick movie run. The new Cinemark at 183A toll road is the nicest of all of them. The Tinseltown reviewed here is average. I was slightly annoyed that their mobile ticket option doesn't actually work despite the advertisement on the Fandango website. I had to walk back and redeem all my tickets by a code. Thankfully I had the email on my iPhone. If it says "Mobile Ticketing" then it really needs to work. It's not that I'm lazy, it's just that if I didn't have the email it could have been a much worse situation considering I had paid with PayPal. (Meaning I couldn't swipe my card to redeem tickets.. Tricky!!) Everything else was fine. Saw Wreck-It-Ralph! Funny movie people! read more

I'll admit, as an Alamo Drafthouse snob, I was impressed by this mega chain movie place. I had two free movie tickets good for any movie any time and chose to use them on a friend for a Saturday matinee. I don't think its very new because I know I've seen it for at least the past 5 years, but it appeared new. And it didn't smell old, which is definitely a plus. We were in one of the "plain" theaters there (because I know there is at least one fancy one) but it was nice. The seats were a vinyl (as opposed to gross old upholstery) and ROCKED! Gawd I love movie chairs that can tilt to the angle you want to sit. Good, rocking chairs make movie 100% more enjoyable, you know I'm right! Other than that it was an average movie experience, which is good. I'd recommend it to anyone who lives up north. read more

Hey this place is close and it's clean and they have discount Tuesday's...only 5 dollars for a movie ALL DAY. So yeh, this is my spot to catch up on the latest flicks. read more

Cinemark 20 and XD - Chillin at the movies in discount day. - Cinema Near Me - Pflugerville, Texas

Came here tonight to see jamanjii at 10:20 pm. It's walked into the theater and it looks like they didn't even clean it. My cup holder is filled with trash. Popcorn all over the floor as well as walk ways. I'm very disappointed in the cleanliness of this theater. I don't how any manager could be okay with this. I don't think I'll ever come back to this theaters. I will most likely stay with regular theater cinemark 14. In really is also a shame that the discount theater is more clean then this place. read more

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Giving a four star coz it meets all the requirement u need in a movie theater..clean bathrooms,decent seat,large screen..what else we want in a theater!!!everything is OK.. One thing which bothered me was some kind of attitude of people,if u can bring popcorn,drinks and whatsoever to enjoy a good movie,u also should throw out the wastage into outside wastebin instead of keeping ur waste on ur seats after a movie.GROW UP PLEASE. It's good that workers over here immediately start cleaning after movie,so others can't make a complain. read more

Movie-goers, beware! This place has bed bugs!!!!!! Went to see a movie, returned home, the next morning I am covered in bites!!! And my place is always kept clean, and I don't travel often. It was actually the first time I've been to the movies in a couple of years and THIS IS WHAT I GET?!!?! Poorly maintained, overpriced concession stand, very dirty floors, and the restrooms have nothing for you to dry your hands on. Oh, and did I mention THIS PLACE HAS BED BUGS. Yeah, NO THANKS . I'm sure that means this place is infested so anyone who doesn't want BUGS should NOT come to this location. GROSS GROSS GROSS read more

Not my best theature experience. Many, many seats in every theature I've been in SQUEAK. Ug who wants to watch a movie with not stop squeak, squawk, creek. I could see other movie goers worried to move. $50 in wd-40 and the problem is solved. read more

No real complaints, ever. I've been coming to this theater since high school. It's huge. Parking is plentiful, they usually have a lot of sales ppl @ both the ticket window and concession stand. Waits are standard, imo. I wish the back concessions were open, and miss the extra food they used to have on the North side of the main entry way, but alls good. Basic expensive trip to the theater. read more

I was excited to see Deadpool until they decided to put a purse policy into effect. It was raining and so they made me take it back to car. For what? They claim safety? From purses???? I will avoid this theater chain from now on.... read more