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    CinemaWest Beach Cities 4DX & ScreenX

    4.1 (127 reviews)
    Open • 11:00 am - 10:00 pm

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    March 28, 2026 | Saturday | Inside | We Saw Peaky Blinders!
    Shantelle S.

    March 28, 2026 | Beach Cities El Segundo | While an event nearby was delayed for two hours, my friend suggested seeing a movie! Cheers to quick thinking! Score! It was a simple drive across the street! What a beautiful Movie Theater, as it was my first time hearing of CinemaWest! Reclining Seats | Super cozy, plush, reclining seats with an attached table and cupholder on the opposite side! Perfect! I loved the lighting inside of the theater as well, including the coral carpet! Inside | Spacious, neat, clean, as well as colorful and so many pretty flowers everywhere, even flowers lined up on the countertop in the restroom! I'm not sure if they were real, but they were bright, cheerful, and gorgeous! An Icon | Pink's Hotdogs was actually inside of the theater! What a surprise, didn't expect to see it! How fun! Note | The restrooms are out in the lobby, not down the hall by the theaters! Thanks to excellent customer service for pointing me in the right direction! Movie | Peaky Blinders: The Immortal Man! Fun & action-packed! Well-dressed women in form-fitting attire & men in dapper suits, both complete with hats & coats! There are incredibly cool vintage cars, slow-mo cinematography & including rock concert style heavy metal music...and there is a scene w/a woman holding an umbrella in the rain...breathtaking! Memorable accents that command attention throughout the film, details of the movie are impeccable, even the lighting is a whole mood! Explosive scenes that had me focused, not one detail to be missed! The movie was a win! Parking | Free, inside of the parking structure! Overall | What a wonderful way to enjoy the delay of the event nearby! While my friend had been to the theater many times, it was my first time, and I truly enjoyed it! I would easily go back to CinemaWest Beach Cities Theater! Let's go!

    Pink's location indoors of CinemaWest Beach cities. (Closed during this visit)
    Eric C.

    I actually really enjoyed this place because I grew up in the South Bay and this has always been a theatre in my day. Pacific theaters to the now CinemaWest. The reward system is pretty good, I enjoyed the fact I got a $2 large popcorn on my first visit ever on discount Tuesday. They have a small arcade in the middle of the theatre which is fun to pass time in. The screens are incredible as they have 4D and Xtra wide screens, I have heard good things about both these types of screens. Also they have Pinks, I mean who doesn't love a good chili dog. I always enjoyed their location on La Brea, which has been there for as long as I've been alive. The service was very good, I enjoyed the order ahead and got to time it out very well to when the movie started just minutes after pick up. The location is in a very nice area, the parking is incredible and free so far, which is nice. I have gone back a couple times and will definitely be going to this place a lot more often now that I have had the pleasure of visiting it and realizing it still is a great location for a theater. Discount Tuesday, order ahead, use your reward points (sign up is free), and enjoy the perks of a nice theater that isn't overly crowded. That's the only thing is these days all theaters seem to be empty, at least compared to what I recall as a kid and teenager. Those days 1990s and early 2000s, movies were packed. Anyway I highly recommend this theater, especially for locals.

    Herb M.

    I cursed to go this theater when it was Archlight. Thought it was nice then. Whoa! What a great place to watch a movie. Clean, safe and seats are premium quality. The concession people are always friendly and always fill my popcorn to the top. May not seem like a big deal, but when you're paying this much for a movie, please fill me up. I recommend this theatre any day of the week.

    Miguel R.

    I did not watch Sinners because I hate being scared, in fact, I hate it. I avoid jump-scare attractions, like haunted mazes in Spooky season and I recoil when I see a trailer for an upcoming movie that shows the work of the devil and all his minions at play. Case in point, I have never seen a movie from the Anebelle universe and the decision is curated intention for exclusion. I explain my distaste for horror genre to frame why I did not see Sinners sooner, I really thought it was going too be to scary for my limits. But the Oscar buzz and reviews around the flick convinced me to go and weather the fright. In the end, I found the movie to be more suspenseful and theatrically dark, than a jump-scare fest. And honestly, seeing the movie in CinemaWest Beach Cities in its 4DX made the movie memorable not only for content but for envirionment. As many other Yelper's share, this place is one that swaddles visitors in luxury. I took a picture, yes it is blurry, of the chandelier above the entrance. And although it did not read fancy past, it did read modern effort for luxury glow. The whole place feels more like a boutique theather, not because it shows niche films, but because it is equivalent to a small shop where the affluent go because they know where truly, the x that marks the spot lies to meet their comfort needs. There was no ticket attendant, one selects and buys there tickets and refreshments (yes, even refreshments) on the screen. A moviegoer has the option of ordering at the counter, like in the past. I went, and I found out that they had pizza, and pretzels and hamburgers- that one can get protein style- for sale. IThe selection was unique, I can't remember exactly what I saw that made me feel like that but they had pink hot dogs and dots ice creams as options, so those are broad pinpoints I just cant remember the smaller details that were also unique for a movie place. I would not expect truffles from belgium as an option, but maybe more like gourmet nuts, which are not an option at AMC. I have seen a few movies in 4DX- Kong, and the Red Hulk movie. This place gave me the best experience. When the movie characters dance my seat made me feel like I was swaying with them in the party. It was a brief sensation but the intent was palpable not corny. The jump scares and how they matched to the movie exaggerated my feelings of fear to a fun state. But the scares in Sinners, at least to me, never crossed to a chill zone where my skins crawls in an uncomfortable way. This place is about 30 minutes from my home, but, I honestly will make it my movie place because the experience was transportive. Like in the past went to the movies to escape their problems at least for the length of the movie. And yesterday this place help me do that, focus on the movie because one could not escape the feeling of being in the movie. This is you had to be there moment, but in a high point of action in the movie, a fellow guest, walks down the stairs next to me, and I honestly thought it was shadow projection from the 4DX experience. That legit is a point for the atmoshphere of this place, plus there were like only 5 of us in the screening room. Then later at the climax, I look back and the same patron is standing up, thought the same thing! She was up cause she was not feeling the movement in a positve way. Hehe. But yeah, I give this place high praise!

    Pink's Hot Dog (Jan 2026)
    Luke L.

    CinemaWest is one of high-end movie theater chains and this El Segundo location is the only CinemaWest in LA County. This location used to be Arclight but was changed to CinemaWest in Feb 2025. The theater offers 4DX, ScreenX, and Dolby Atmos formats. [Parking]: Direction to the designated parking lot was a bit confusing. The lot entrance is via the intersection of S Nash St & Park Pl. Additional parking lot is located across from the theater (870 S Nash St.) [Ticket]: Our party purchased tickets via the self-serve kiosk, but there wasn't a staff checking our tickets so we just held onto our tickets. Our party paid a standard $16.50 for a 7 PM showtime on a typical weekday. [Concessions]: This is one of theaters with better food and drink option including (1) a Pink's Hot Dogs restaurant, (2) beer on tap, (3) wine, and (4) cocktails like Jack & Coke Icee. [Seats]: Leather seats with a large leg room and a swivel table. [Conclusion]: Clean theater and a good alcoholic selection - our party had a good movie experience here.

    Rosa R.

    Keeping my original 5 star rating!!! 2nd time and loved it even more!!! Luxury, comfort, sound and just amazing!!! Pinks food adds a better experience!

    I certainly didn't eat any prior to this photo. Eight. Just 8 pretzel bites. Glad I tried, but I don't recommend them. $9.25
    Shannon N.

    I had no idea CinemaWest took over the old Arclight that I would sometimes go to. When I started looking for an AMC replacement, this seemed to be the ideal place to visit. Parking: still free with plenty of spots outside and inside the garage. This is an automatic plus! It's a short walk from the outside lot to the doors (you'll see Pink's first) then the theater doors are right past the patio. Paid for my ticket with the guy at the counter, but they won't take cash even thought I had the even amount. Somewhat frustrating, but not the end of the world. As for food, I went with a kids pack which had a small soda (they pour so no free refills), popcorn, and Welch's fruit snacks. This was just okay. Pretzel bites are my usual go-to, but I would have to say skip them. They give you eight of them and cheese is additional at $2.25. I will admit I did end up coming back for these, and again, I wouldn't get them on any future visit. I'd actually skip the food here to be honest although if you eat hot dogs, maybe the Pinks is worth it. Theater was fine, sound was fine. I just appreciated the fact the movie was $5 on a Tuesday ($6 if you are not part of their program) so this in itself is worth it if you're in the area. This is also the closest one to me so it's a no-brainer. I still enjoy Alamo DH but I don't always want to head into DTLA, so this is an alternative. I did forget to scan my rewards code at concessions, and was told I could attempt to reach out to their customer service via email. There is no contact button whatsoever on the specific site for Beach Cities, but if you go to the general site, there is a generic email. It's been over a week and I have yet to hear back from them. 3-stars overall for the location, parking, theater, food but lack of customer service (on replying).

    Cedrick A.

    First, a heartfelt thank you to my brother for making sure we saw "Michael" in 4DX--it was truly an incredible experience. The theater provides a multi-layered atmosphere that is quite unlike any other. It feels less like watching a movie and more like being swept up in a journey of epic proportions. I can't recommend it enough.

    Outside front
    Noah M.

    The Baseline: For a movie theater the seats must be comfortable/clean, the condition of the theater must be up-kept/maitained, the concessions must have good movie offerings, and the extra-film-types (3D,4D, IMAX,etc.) must work when available. Theater: CinemaWest Beach Cities is a relatively new theater that has reopened the old Arclight theater that closed pre-pandemic. CinemaWest has done a great job revamping the space. The lobby is clean and open, the seats are comfortable recliners, and the screen projector quality is clear, and the sound is really crisp. Bathrooms were clean. Food: The concessions are still great with a good selection of snacks, popcorn, and sodas along with the incorporation of Pink's Hotdogs for hotdog and burger offerings. Service: The staff at the theater were friendly and efficient.

    Theatre hallway
    Kenneth S.

    This is my first time visiting the theater since it was called Arclight and changed the name. I was very impressed and so glad its still here. First we came in on New Year's Eve to watch the series finale of Stranger Things and it was amazing. The bar and everything is upscale, nice and clean. The food was really good and the staff were great. The seats, picture and sound was great! We had a great time and will definitely come back again.

    Pinks hot dog's inside the theater

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    The DBox was amazing! The Odyssey was an amazing movie! Just add some espresso machines and it would have bee perfect.

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    Page 1 of 4

    Ask the Community - CinemaWest Beach Cities 4DX & ScreenX

    Do all the theaters have the nice reclining seats or just the large screen?

    Can you eat at pinks with out going to the movies?

    Yes, we have a full dining area to enjoy Pinks without seeing a movie, as well as options on Door Dash, Grub Hub, etc. to order to your home.

    Do they accept amc or pacific theater passes?

    I honestly don't know but I'm led to believe that they won't accept those type of passes. I'd call them to find out.

    What's the latest time to buy food and snacks?

    the kitchen/bar (Pink's) closes at 10pm, the concessions close at 10:30pm

    How long does it take before a movie starts after the listed showtime?

    It was about 10 minutes for us the last time we were there. I'm sure it changes to try to get people in there early enough to sit through the ads and previews.

    How is the parking situation? I remember when it was a Movie Theatre before, there was charged parking in the structure opposite of it.

    There is plenty of FREE parking behind the theater and in the parking garage attached to that area. However, the parking garages across the street do charge. Since those garages are not associated with the theater there is no validation.

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    Review Highlights - CinemaWest Beach Cities 4DX & ScreenX

    “All summer I took my daughter to watch every movie and experience watching movies in 3D to Screen X.”

    Mentioned in 5 reviews

    Read more highlights

    IPIC Westwood - Parking available $4 with validation

    IPIC Westwood

    3.6(1.1k reviews)
    11.2 mi•Westwood
    •$$

    It's been a long time since I've been to the movies, especially a place like this. I've been to…read morethis type of luxury theatre many years ago and it's definitely a good way to treat yourself. My son has been wanting to see Devil Wears Prada 2 and the first one is one of his favorite movies of all time. Personally, I don't like that movie but I went along with him. Tickets are $25 each and they have a $4 parking garage, but we were lucky enough to get a free after-hour meter on the street. It's a nice place and it seems like comfort is their top priority. The recliner chairs are extremely comfy and come with a blanket in case you get cold. You know how movie theaters are always chilly. Once you get settled, you can press a button that sends an employee over to take your order. It's completely optional. We got one small popcorn (light butter, $6) which was big enough for both of us. I like this idea of having the option of ordering and dining at your seat while watching a movie, but the reality is a bit different. It's kind of annoying to see the employees coming and going when someone needs a refill or places a new order during the movie. You can hear them talking and they can even block your view. It's frustrating when you are trying to focus. With that being said, I think it has more pros than cons. There are bars and bathrooms located across the several floors and the one we went to was exceptionally clean. I probably wouldn't go out of my way to come back to this theatre. I prefer something more standard like AMC or Pacific Theatres (RIP!)...

    I was very disappointed by my recent experience at IPIC Westwood. After the movie, I briefly needed…read moresomewhere to sit while waiting for my family due to mobility limitations related to Multiple Sclerosis. The first-floor lobby had no seating at all, despite the theater branding itself as a luxury, comfort-focused experience. I politely asked if I could sit for a few minutes in the empty restaurant seating area, which was completely unused at the time, and was repeatedly told no due to "policy." While I understand policies exist, I was surprised that no reasonable accommodation or alternative seating was offered for a disabled patron who was simply waiting for family. What upset me most was not just the lack of accessibility-minded accommodations, but the dismissive attitude I encountered from several employees and the difficulty I had even obtaining the manager's name. For a theater that emphasizes comfort and premium service, I expected far more compassion, professionalism, and awareness regarding accessibility needs.

    Photos
    IPIC Westwood - Blankets soooo soft, comfy pillows & reclining seats

    Blankets soooo soft, comfy pillows & reclining seats

    IPIC Westwood - Even though I'm spoiled on the reclining seats, the regular seats are just as comfy.

    Even though I'm spoiled on the reclining seats, the regular seats are just as comfy.

    IPIC Westwood - Great space for hosting a celebration or corporate event

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    Great space for hosting a celebration or corporate event

    Cinépolis Luxury Cinemas - Churro donut shake

    Cinépolis Luxury Cinemas

    3.4(930 reviews)
    30.5 mi
    •$$

    Once you get used to watching a movie from a big leather recliner with food delivered directly to…read moreyour seat, it's pretty hard to go back to the traditional movie theater experience. Cinépolis is definitely my kind of movie night. The theater is comfortable and spacious, with oversized reclining seats, plenty of room, and individual tables so you can actually enjoy a full meal while watching the movie. And yes, we came hungry. We ordered the burger with fries along with mozzarella sticks and marinara. The burger was substantial, loaded with melted cheese and mushrooms, and much better than what you normally expect from "movie theater food." The mozzarella sticks were hot, crispy, cheesy, and exactly the kind of comfort food that belongs at the movies. Being able to order everything from your seat and have it brought to you without missing the movie is the real luxury here. No standing in concession lines balancing popcorn, drinks, and snacks while the previews are already playing. The theater itself was clean, the screen was huge, and the recliners made the whole experience feel more like watching a movie from an extremely comfortable living room except someone else is bringing you dinner. Is it more expensive than a regular theater? Absolutely. But for a date night or when you want the movie itself to feel like an outing, I think the upgraded experience is worth it.

    Absolutely HORRIBLE experience and some of the worst customer service I've ever received…read more My friend and I PAID for our tickets to see One Night Only, entered the theater, and were already seated when a server came over with an immediate attitude demanding our physical IDs. He came to our seats when we rang the bell to order food and the first thing he asked was to see our IDs. We're both in our 20s and offered photos of our government IDs AND passports because I had simply left my wallet in my other purse. I even offered to FaceTime a family member to physically show my ID from home. They wouldn't even LOOK at them. What made this so infuriating was the rude, condescending, and snarky way we were treated by both the server and manager, Domenic. There was zero attempt to be helpful or respectful, just attitude. If a physical ID is REQUIRED, then maybe check BEFORE taking someone's money and letting them fully enter and sit down in the theater?! I demanded a full refund and left. Completely unacceptable way to treat paying customers. A policy is one thing; being rude and disrespectful while enforcing it is another. I will NOT be returning to this location.

    Photos
    Cinépolis Luxury Cinemas - 3 row seating from the screen

    3 row seating from the screen

    Cinépolis Luxury Cinemas - Classic burger  with fries

    Classic burger with fries

    Cinépolis Luxury Cinemas - Ripped up and damaged seats

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    Ripped up and damaged seats

    Alamo Drafthouse Cinema - Popcorn

    Alamo Drafthouse Cinema

    3.7(713 reviews)
    12.5 mi•Downtown
    •$$

    Watching The Odyssey at Alamo Drafthouse Cinema Downtown LA is a fantastic moviegoing experience…read more Situated in The Bloc on 7th Street, it balances a vintage film-lover vibe with modern comforts. Seating & Sightlines: The plush, reclining seats provide plenty of legroom and clear, unobstructed views of the screen. Service Flow: The order-card system is discreet, though peak showtime ordering can occasionally lead to slight delays during busier moments. Dine-In Convenience: Having a full menu of food, craft beers, and cocktails brought quietly to your seat during an epic feature adds a great layer of comfort.

    Like so many people I could not wait to see the latest Spider Man flick- Brand New Day. And I loved…read moreit. Like this movie was so great, it has redefined what I can expect from a Marvel movie, and movies in general. But this review is not about the latest Spider Man flick, it is about Alamo Drafhouse Cinema. And I firmly believe that one of the reasons why I loved Brand New Day so much is because I saw it in Alamo Drafthouse. The movie going experienced was enhanced, dare I say even honored, by this place. And, I might be wrong, but saying that a place made a movie better, is the loudest clap a moviegoer can give to a place that plays movies for goers. I am not sure how I first heard of Alamo Drafthouse, but I selected it as the venue that will host my movie going experience because I fe;t Spider Man deserved the stage. When I got there I was surprised by one sheer fact: I have walked by this place many a time, and I never knew that it was there. Which made me realize in a much broader way that what they say about LA is true--- one will never be bored here because there is always something new to do, and if you cannot find something new, than you might not be looking hard enough. The entrance to the place that holds Alamo also had a reminder that we might all need to hear: "say whatever it is, before it is too late." I entered and the place gave me Bing Bang Theory basement vibes if Howard or Sheldon had the funds to create a luxury movie theathre in their basements. The place was replete with a lot of different posters, and toys, and other memorabilia. If one is a flick nerd, then this place will be their slice of heaven with reclining sheets. I clipped just a few pictures of the different do-thats that this place. For instance, they had a wall full of Spider Man posters. As I walked past them and into my designated theatre I felt more excited to see the motion. Also, they had this area with tables and beers on tap with the Spider Man from the 90's playing. Which makes me believe that Spider Man 97 is coming along the pike cause this cartoon is not quitting. But I thought it was such a great touch to play this cartoon because it is responsible for having so many people fall in love with the wall crawler. It was appropriate nostalgia that frame the movie. So if I have not made it clear, being in this place is a small museum that reminds us why we love movies, beyond them offering escapism when times get tough. The movie rooms were small, quaint, and comfortable. I think most people would agree that a recliner while watching a movie may not be needed, but just like fudge on ice cream, it makes the treat better in a rich kind of way. Additionally, this place offers food delivered to your chair by a server. The besides me had a whole happy hour situation going on. He ordered three margaritas, a hamburger, fries and enjoyed his time. It was all about being good and happy at the movies. This place facilitated that. I was not hungry. But I was inspired by my neighbor to order a treat---- sea salt and vinegar popcorn laced with gold fish, and it was a nice little treat. First, I never had that combination before. It was great! The goldfish cheese taste was deepened. Not in every bite but the ones that were in the bottom of the sea(bowl). The second thing that they did, that another Yelper. comment on was, they "have a no-phone policy." Meaning that when the movie started to play they encouraged us not to use our phone or we might be asked to leave. We were told we can report people on our phone using their phone. And they addressed the irony of it--- and resolved it by saying just don't be a jerk. It as like putting a pretty ribbon bow in a package that was once difficult to wrap. The movie had previews but before that they had a comedian re-cap the journey to this movie and it was funny. The comedian wondered if DR. Strange was also the type of guy that buys liquor for a minor since he did a universe altering spell for one. Then before the movie they showed a video with Holland stating that this Spider Man Movie was created for "you." And to a much lower degree, for sure, this Yelp was written for you too.

    Photos
    Alamo Drafthouse Cinema - I love movies

    I love movies

    Alamo Drafthouse Cinema - Chicken Tenders entree meal

    Chicken Tenders entree meal

    Alamo Drafthouse Cinema - Theater hallway

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    Theater hallway

    IPIC Pasadena

    IPIC Pasadena

    4.0(2k reviews)
    21.6 mi•Downtown
    •$$

    This is the way to do the movies! Yes, it's double (ahem.. maybe triple) the price of your average…read moremovie theatre but it's also elite. When I was little, my dad's favorite place to take me was the movie theatre. I'm not sure I told him but I hated it. Why am I watching a movie in the DARK (scary) with strangers, in a chair that legitimately folds me inside of it (a guardian had to sit their leg on the edge of my seat to prevent this until I was heavy enough; around 3rd grade!) . I never have been a fan of movie theatres. IPIC is very different. No strangers

    Very disappointed with the customer service at iPic Pasadena. We purchased the front luxury seats…read moreexpecting a premium experience, but the seating arrangement was extremely cramped and uncomfortable. The seats were way too close together, and the person next to us had belongings spread into the shared space, making it very difficult to get in and out of our seats comfortably. Because of how uncomfortable the situation was, we decided to leave during the previews before the movie even started. We politely explained the issue to the manager and asked if we could either move to different seats -- even less expensive ones -- or receive some type of accommodation such as passes for another movie. Unfortunately, the manager refused to help in any way and would not issue a refund, exchange, or even offer courtesy tickets. For a theater that markets itself as a luxury experience and charges premium prices, I expected much better customer service. Other theaters like AMC are usually much more understanding and willing to work with customers when issues arise. Instead, we left feeling frustrated after paying for a movie we never got to watch. Sadly, this experience completely turned us off from coming back.

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    IPIC Pasadena
    IPIC Pasadena
    IPIC Pasadena

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    Cinépolis Luxury Cinemas - Popcorn

    Cinépolis Luxury Cinemas

    3.4(967 reviews)
    48.8 mi
    •$$

    Nice theatre. The seats kick back and are really comfy. You can order food while in the theatre…read more However I would NOT call this a Luxury cinema by any means! If you put the seats all the way back, the dinner tray kind of cuts off your view. Weirdly enough, they didn't even check our tickets when we arrived. We literally could have just walked in. I don't know if I got there on a bad day, but the the bathrooms were kinda nasty. One of the toilets didn't work and was back loaded. There was no soap in the bathroom. How a place treated their bathroom says a lot! Other than that, overall nice

    Cinepolis Luxury Cinemas is part of a movie chain that was founded on being fancy drinks and dinner…read morein bougie recliners. It is supposed to be the top of the top the best of the best when it comes to in theatre movies. Unfortunately it does not live up to its promise as well as it should. The aisles in the theater are incredibly small for the servers to get through so you were constantly moving your legs. The recliners are good, but now that everybody has fancy movie recliners they are not the top of the line anymore. Food and drinks are very expensive and only just OK. They do make very good popcorn but again, very expensive. It is also very difficult to book tickets as the theaters are small and they have very limited offerings. And tickets are, again, on the more expensive side. Overall, if we feel like not driving far or have eaten dinner in the area and get lucky enough to grab a last minute ticket, this is a theater we go to. but it is not our favorite theater

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    Cinépolis Luxury Cinemas - Barbie!

    Barbie!

    Cinépolis Luxury Cinemas - Meat Lovers Pizza

    Meat Lovers Pizza

    Cinépolis Luxury Cinemas - Cinépolis Luxury Cinemas.

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    Cinépolis Luxury Cinemas.

    Cinépolis Luxury Cinemas - Hot dog with truffle fries

    Cinépolis Luxury Cinemas

    3.4(827 reviews)
    49.1 mi
    •$$

    I went and saw Spider-Man Brand New Day, and not only was this movie theater comfortable and well…read moretaken care of. My server, Colton, was charming and made the experience a 10/10. He recommended the truffle fries with our chicken tenders and it was an excellent choice. The chicken tenders made my two kids extremely happy whilst my husband and I enjoyed the truffle fries. Overall I recommend this place very highly and I think the workers made this experience ten times better!

    We came here as a date night which it ended up to worst nightmare even though most-likely i always…read morego through reviews before checking in, this time we decided to give a chance. I wished we read the one star surveys not only in Yelp also in google. We ordered food which we never got...After an hour, we questioned them and they said the employee didnt push the Botton to be submitted so if we want they can make it happen so after 15 min he came back and said they are out of salad and they offered brought sodas which we didnt drink. At the end of movie, they handed us a bill showed $67.97 charge. When we asked, the employee said there is no charge, but we stated there is a charge and our card number. We ended up to talk to manager. He said there is no receipt! When we stated there was a receipt and we said our card number was on it...He got irritated! He brought a recipt that shows $0 on it without showing what we ordered or what was 0 out! He was very rude and aggressive! Instead of apologizing we was cutting us off and even he told me he doesn't want talk to me when I asked if the receipt is 0, why its not an itemized bill and why the credit card was charged! Then i asked employee if he kept the receipt, this manager who never provided us with his name and also he didnt have name badge, started making scenes. Unbelievable! As a customer, we were asking for itemized receipt that it was 0 out or the original receipt or at least his name if the card got charged. And then he got irritated and said leave here and say all the employees to not talk to us... It was just like a movie scenes just for a receipt! Then he said he'll call cop on us! And we both were shocked! Threatening us to call a cop just because we asked for receipt! Any way, he called cops and they told us to leave the movie theatre because this manager doesn't want to talk to us and in this point, because its a private property we can call head quarter and explained them whats happened. Our night was ruined! When we came home, it seems they decided to refund the ticket! We werent ask for refund or they didnt suggest anything. From no where we got a refund for tickets. So, we are still shocked! What type of customer service is this! First, they missed our order, then, they brought receipt we got charged and then they said there is no receipt and we are in wrong side! So we still have this amount in pending so how the card shows the amount which is right for what we order but there is no receipt while we got physical receipt! And then, call the cops and tress-pass and after we got home, later on, they refunded tickets! So, we are not going back to this place but definitely from now on well read all the feedbacks before decide a new place despite the fancy name that it carried. And the sad part, he was yelling on the employees to not talk to us...I felt bad for employees the way he was acting! Every individual should have the right to talk or not to talk! After getting threatened to call cop which he did, I'm not surprised anymore! I never thought for a receipt, it will go ended up to this chaos. It was just a simple itemized receipt!

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    Cinépolis Luxury Cinemas - Upstairs lounge area

    Upstairs lounge area

    Cinépolis Luxury Cinemas - The popcorn was real thick and delicious

    The popcorn was real thick and delicious

    Cinépolis Luxury Cinemas - Tropical mule

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    Tropical mule

    CinemaWest Beach Cities 4DX & ScreenX - movietheaters - Updated September 2026

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