Found out that this location is the very last original Cinnabon where they make them fresh! Now, I had to come get my holiday pack. It's part of my family tradition to have on Christmas as a treatz To my surprise the line wasn't long! They do not allow online ordering for packs, you must call. The website does not state that. Luckily I just wanted basic buns so they had some already pre-packed. 9 medium size cinnabons for $22!! In & out in under 5 min. Staff was super friendly. read more

Cinnabon - Cinnabon pack 9 for $22 - Bakeries Near Me - Concord, North Carolina

I was in line to get a Cinnabon when I noticed the guy behind the counter having a vape cupped in his hand and literally taped as customers decided what they wanted. Instead of blowing the smoke, he just held it and turned away. This is unprofessional and unsanitary. Looking at previous review. I see the owner is not concerned with professionalism and customer service. I absolutely did not get a thing from here read more

Cinnabon - Bakeries Near Me - Concord, North Carolina

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Nothing was fresh nor as pictured. Forgive me for being new to cinnabon but the all centers was 1 and nothing as pictured. Maybe the drinks are worth it but not the buns. Just buy Pillsbury and bake at home. They warmed the bun in front of me but beneath the counter. Help us all. 2.5 read more

This Cinnabon has really improved its quality! It's by far the best one in the Charlotte area and the cheapest! I love stopping by with my kids, The staff is always super friendly and helpful and my kids love watching them make the Cinnabon read more

Cinnabon - Delicious - Bakeries Near Me - Concord, North Carolina

My wife and I decided on a splurge for our anniversary on 4/23/26. We ordered and happened to have even the exact change for our purchase in cash. However, we never got to try the Cinnabon. The staff refused to take the money for the cinnabons because it included a $2 bill. Last I checked, two dollar bills are legal tender (Legal tender is money recognized by law as valid for settling debts and financial obligations, ensuring that offering it discharges the debt.). She claimed the manager would not allow them to take 2 dollar bills. Isn't that against legal tender law? We made the order, we had the cash (even the exact change) but the staff refused to give us our order. Hard to believe that there could be such poor service. read more

It's rare to see a franchise owner so involved, and it proves that excellent customer service is still alive and well. Our phone call restored my confidence that great customer service is still a priority. I truly appreciate your willingness to address my concerns and ensure everything was resolved to my satisfaction. read more

I was standing on line for a Cinnabon and the cashier used her same gloved hands she handled cash with to TOUCH the food. I was disgusted. That was so nasty. I just left, never to return. read more

Feel like I always have to get something sweet when I go to the mall and this time I couldn't wait to have a Cinnabon. I got their Caramel Pecan Cinnamon Roll and my sister got one of the small Cinnamon Rolls. I really enjoyed my roll, but my sister had to switch hers out due to it being slightly undone. Tried to get a refund but the manager told us that they don't give refunds at this location. My sister did enjoy the remakes they gave us, but we both agree that nothing hits like a regular roll. I tend not to rush when it comes to food service, but it seemed as though the workers did not have a lot of experience or training and because of this they lacked speed and efficiency making the wait more than it would have normally been. Only one person was on register and the others seemed to not know what to do in order to help their other workers out. It also did not help that they were out of a lot of their products and this hiccup thew a lot of their customers off while ordering. Their restaurant seemed pretty clean despite how busy it was throughout the day. Most of the tables had minimum trash and they was enough space for you to sit and catch your breathe before going back out into the mall. Overall, it was a pretty okay experience. Nothing spectacular and I wish the service was a little bit better but I will give them grace because it was the day after Christmas and maybe they just needed a day to get back on their feet. read more

Cinnabon - Caramel PecanBon - Bakeries Near Me - Concord, North Carolina

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This is the first time writing a review since I know life happens . I gave 1 star because I couldnt give zero stars. I bit into a long hair today, I found this gross and unacceptable since if could have been stopped by a hairnet. I havent had a dessert from cinnabon in years and due to this experience I will not visit thern again. read more

It was a nice treat for the kids. The service was great and the kids were entertained. The rolls came out hot and ready now it could have used a little more glaze but that is just preference. read more

Customer service was sorely lacking. The girl behind the counter constantly heavy sighed when I asked for items, and just gave a blank stare the entire time. Bought a box of Cinnabons, and the pint of icing. The icing was so old it was mostly solid crumbling pieces that microwaving wouldn't even dissolve. Cinnabon of the past is gone. If you want days old boxes of cinnamon rolls with solidified icing, this is the place for you. Never again. read more

I do not recommend this or any Cinnabon location as their menu prices are falsely advertised it says 16.99 for a 6 pack on the menu but these aren't for fresh cinnamon rolls these are for rolls from up to 2 days old and if you want fresh ones you get charged individually mind u one of these rolls is abt $6 so when I got ready to pay I'm wondering why she just said $30-anything she didn't even tell me ahead of time or nothing so it wasn't expected they should have a sign that says "if you want fresh rolls it's double" or "the cinnapacks can be up to a few days old" read more

I went to Cinnabon on 6/18/21 @ 6:46pm at Concord mills (Concord, NC) Bakery# 8104 and the service was horrible. I rung up by a young lady that did not know pricing on mini cinnabons in bulk count since they did not have any pre-boxed. I asked if I could get some boxed up, she refused. I asked for a 12 count, she suggested a 16 count. I agreed, upon my purchase another young lady started using a spatula and tossing 3-4 mini cinnabons in a small box. I asked could she place them in then more neat or just give me the regular box they would come in if I bought a 12-16 count, she grunted and complained out loud as if my request was unreasonable. A gentleman by the name of Kyle Moats (I assume he was an assistant manager) then came up and stated that the cinnabon box they would use for one big cinnabon was the only thing available or they could put each one in it's separate box. I told him that makes no sense when I see boxes for bulk cinnabons under the counter. He refused to give me one and told me he was going to refund me. I took my refund! Worse service I received in a long time from an establishment especially since Covid. Kyle did not care about my request, nor did the other two young ladies. If my request was to have them placed neatly, who would say no to that. Please look into this matter Cinnabon. Why are stores not stocked appropriately, and why would an employee not accommodate a customer if it brings revenue in. read more

Tried two different drinks, one tasted like it was fermenting and the other like it was watered down coffee cream. The cinnamon roll also tasted off. Makes me wonder if they follow all food safety requirements. read more

I feel like no matter when or what time you go into this location they NEVER have packs to sell, you have to buy them individually. Stupidest damn thing ever. You have 6, put them in a box and it's a 6 pack! Talk about screwing the customer. Done! I will make my own damn cinnamon rolls! read more

Fresh, Hot and delicious! Fresh buns come out of the oven every couple of minutes and they pull the old ones way. I love the cream cheese frosting it is heavenly! They Offer a classic size and a mini as well as yummy cinnasticks. I love there mocha latta chill. They also offer iced coffee, hot coffee and cocoa as well as smoothies! read more

Cinnabon - Fresh Cinnabon yumm! - Bakeries Near Me - Concord, North Carolina

This Cinnabon is great. First, the Cinnabons sell them self but there's ample seating and the staff is on point. They also gave me an awesome deal I couldn't resist and I LOVE the raspberry lemonade. read more

Cinnabon - They smashed their Cinnabons - Bakeries Near Me - Concord, North Carolina

I've had cinnabons from other local Cinnabon shops and nothing compares to this location. They are fresh and always delicious. read more

Cinnabon - a cinnamon roll in a box - Bakeries Near Me - Concord, North Carolina

Husband and son stood for over ten minutes only to be told they could not purchase a box of six even though they had more than five boxes prepared for tomorrow. Instead, the buns would have to be purchased individually. There were still more than ten people inline behind them. We will never waste another dime with this location. read more

This place has bad service written all over it. I bought two Cinnabon's and the cashier had the worst attitude for no reason. I wouldn't recommend this location read more

i asked the cashier if they had anything without sugar. She then sarcastically told me water. I got mad and questioned her about it and she told me to go fuck myself and followed it up with giving me the middle finger. read more

This was my first time trying a Cinnabon and I hate to say I was pretty disappointed. I got the mini bons and they tasted stale. I also need to mention that the cashier was very unfriendly. I'm not going to say his name because he could have just been having a bad day. I mean I don't expect anyone to kiss my butt or anything but damn you could at least say hello, tell me my total and say thank you. He didn't say a word! Zero personality! That would have actually been ok if I had enjoyed my treat. First and last time for me! (I was there on 12/3/17 around 5:30 pm) read more