Friendly young staff. Counter had lots of bodies restocking, baking, and working the registers on this weekday evening. Wasnt paying attention when I ordered items from the warmer and ended up getting rhe ugliest, driest ones they had available! Icing is their saving grace but the bread had hardened for most of my Cinnabon items. It was well past its time but still needed to be sold and I was the unlucky customer who got them. Message of the day: Point at the ones you want and make sure your few dollars spent equate to a product that gives you dopamine. read more

Location: ground level, dh/makai side of the food court. The shop smells incredible and is very clean. Three staff I could see, working the shift. I had to go to Ala Moana to meet a friend, and decided to pick up food for days as I rarely enter the mall these days. Cinnabon was high on the list of food stops as I wanted the center of the rolls and a drink. Well, it has been a few years since I ate my last cinnamon roll and had been wanting one. I was a bit disappointed with this experience. First, the cashier was not the friendliest nor did she take ANY care while packing up my order. The bag, inside and out, was covered in icing as well as all the napkins, and the container containing my treats. By the time I sat down to indulge, I was a sticky mess. Ugh! You can imagine how that all transpired. She was very sloppy. Moving on, the texture was exactly as I remembered; kinda in the stale side. It was cold, so it's understandable. If I had heated it first, I believe it would have been much better. The flavor was not what I expected. The icing combined with extra cinnamon sauce slathered on the top was so sweet. I could only take a couple bites before I went into a sugar coma. Next, my beverage...a large diet coke, full ice, half soda. Another staff member assisted with preparing my drink. I was very impressed. Whenever I order a drink that way, I always hope the worker understands, and cross my fingers. This person did it exactly how I do it myself; a little ice, half soda, the rest of the cup all ice. He did ask me, before he lidded the cup, if it was ok. It was perfect! The shop also has the best pellet size chewable ice! I gave this location 3 stars because of the worker who prepared my drink and the ice. I may opt for a regular Cinnabon next time, no extra icing, and the same drink, just to be fair, since it has been a while. read more

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Just stopped by for my first Mochalotta Chill in years and I regret it. Apparently you need to ask for whip cream and apparently you also need to ask for ice. I was originally handed a cup with a lid so when I mentioned that I thought it came with whip cream he said, "Oh you wanted whip cream?". I told him that I didn't know I needed to ask since the picture is advertised with it and thats how I recall them coming many years ago. He then took my cup back, emptied some of the drink out, poured on some whip cream, closed it up and handed it to me. I guess in the process I lost all my ice or he didn't really give me any sooo needless to say my drink was warm shortly after. A waste of $5 because after it got warm I didn't want it. read more

Cinnabon - Mochalotta Chill (Ask for Whip Cream and Ice, if you want it) - Bakeries Near Me - Honolulu, Hawaii

A national food chain known for appetizing aromas that trick your mind that you need a cinnamon roll!!! Quality is same and the service is quick and fast. A great snack to indulge in. read more

Cinnabon - Classic Cinnamon Roll with a regular vanilla iced coffee - Bakeries Near Me - Honolulu, Hawaii

Ever wake up and have the weirdest craving? I recently woke up craving a cinnamon roll. Never in my life I had a craving like this so I found it odd. Could it be an ad I watched while streaming something before bed? I don't believe I'm pregnant lol. Maybe it's due to the new cinnamon floss I picked up? No, it's not normal I buy cinnamon floss but that's all they had and I didn't have floss lol. I still don't know what it was but the craving lingered. Days have passed and I was still thinking about a cinnamon roll. Eventually I gave in and went to Cinnabon in Ala Moana Center to buy one. Wish they were still in Kahala Mall but Ala Moana isn't crazy far away. Making cinnamon rolls at home wasn't realistic so I'm glad Cinnabon exists. Customer service was friendly and they had freshly baked cinnamon rolls. I ordered one original to go. It was warm and fragrant so I couldn't wait to eat it. The cinnamon roll was extremely filling and hit the spot. Craving satisfied thanks to Cinnabon. read more

Cinnabon - Cinnamon Roll - Bakeries Near Me - Honolulu, Hawaii

It's a Friday and me and my family just went to Cinnabon in the food court because my grandma loves their Cinnabons. When we went the cashier person was RUDE & UNPROFESSIONAL. It was an Asian girl wearing a white mask, black bob haircut, pink shirt and a black hat. My sister wanted to pay for my grandma because she has already sacrificed and done enough for my family. My sister apologetically accidentally clicked the wrong button or did something on accident on the card reader when she went to pay. And instead of helping my sister with a professional attitude she ROLLED HER EYES with an EXAGGERATED SIGH and was being moody and bitchy the whole time. Her attitude a 0/10. Now, I know working in a fast food chain is a lot of work, people coming in and you're dealing with a lot of people on a Friday but YOU applied to a FAST PACED environment for a reason. You should be PROFESSIONAL and WELCOMING NO MATTER WHAT!! Treating customers badly just because you had a bad day or it was your last straw doesn't mean you should be UNPROFESSIONAL and RUDE. Customer service absolute 0 with the cashier. Mind you WE were POLITE. But in the end when we got our order another kind lady gave it to us. read more

Just went there at 7pm on a Saturday, and they told me and two other customers they were sold out and won't have anything else for the night. Pretty sure they can just pop another batch in the oven but I'm going to assume they were just lazy? Pretty sure the owners don't know they do this. read more

Not much frosting on Cinnabon. One dollar extra charge for frosting which is a rip off. Very disappointed.

I'm not really into sweets, but every time I pass by the food court the fresh baked smell of the cinnamon rolls get to me. It makes me want to eat them. I come here every so often, not all the time. I do savor the times when I let myself splurge. I love the Caramel Macadamia Bon or just the Classic Roll. If I'm getting a Cinnabon you know I can't leave without a Strawberries and Cream Chillatta. They go so well together. read more

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In the Ala Moana food court they have a Cinnabon. Service was quick and the cinnamon rolls are still amazing! No surprises here, just great cinnamon rolls! read more

Cinnabon - Bakeries Near Me - Honolulu, Hawaii

Ummm, I haven't had Cinnabon in so long so I decided to give it another try when I was walking around the mall. My boyfriend and I split the center of the roll and EW. these were so dry and stale. The cinnamon filling tasted like it went bad as well. It was just an all around awful experience. The girl working was very closed off as well and she was so quiet. read more

Cinnabon - Center of the Roll - Bakeries Near Me - Honolulu, Hawaii

Cinnabon is synonymous with its extraordinary decadent cinnamon buns that are frosted and really sinfully delicious. Needless to say that I don't usually hit that up, since it's grossly unhealthy and generally reserved for special occasions. With that said, I came here on a promise that I would get something for free from a friend after having lunch at Ala Moana shopping center. It was cool, I suppose getting free stuff from a friend randomly. "What do you want?", she said, "My treat." I shrugged my shoulders and looked puzzled at the menu board. I looked also at their cinnamon buns being prepared and the people ahead of us ordering a dozen of them. My experience here at this Cinnabon location was good, although regretful, but good. I ended up getting one regular Cinnabon, which isn't the brightest idea and a Oreo cookie shake, also a bad idea. While I was drinking it, I felt good, but in the coming days, I started resenting it, but as is life, I started hating myself. I guess it's one of those things. Once in a while. My experience here at Cinnabon lasted about 10 minutes from start to finish. The service here was good and friendly, typical of a fast food place, usually. Yeah that's my experience. Shouldn't have but it was free for me. Thanks to my friend who has a sweet tooth like me. Definitely worth checking out if you like cinnamon rolls. Drinks are pretty good too. It is what it is. It's nice for what they serve but can be hazardous. Lol. While the experience was good, the experience to get it off my body wasn't so good. The overall experience here at Cinnabon - Ala Moana shopping center was just fine and dandy. It probably took me and my friend about 10 minutes to order and receive the order. The cafe itself was kind of small and it was basically standing room only. It was more or less a bakery, basically that also serves decadent drinks and Frappuccino like drinks as well. Cinnabon has been a Hawaii institution since as long as I can remember, but in recent years, I don't know if the Ala Moana location is their only location. I remember a Cinnabon location at Kahala mall back in the 1990's. With that said, I did enjoy the sinful delivery of amazing that was the Cinnabon and the frosting. Omg. So so good. Yet, it sucked. It was good going into my stomach, but regret almost immediately afterwards. Yeah, that's how it is with me. Really need to stay away from this place but I'm glad they have it for junkies who need their fix. Or just anyone who loves Cinnabons and can make a meal out of it. It's a grab and go type of food, if you're hungry and passing thru Ala Moana shopping center. This Cinnabon location is situated at the 1st floor Food Court at Ala Moana shopping center. Makai Market. They accept major credit cards as well as cash. As far as parking goes, you have a very generous amount of parking to choose from, since you're basically at Ala Moana shopping center. Best to choose the 1st floor parking for shade and convenience, then walk on over. If you're like me, many bus routes start and end at Ala Moana shopping center. Choose the right ones that work best for you. For the most part though, it was a definite guilty pleasure that keeps on giving. It can be whatever you want it to be. For myself though, I'll try to contain it to special events. It does get addicting and we can't have that! 4.0 stars for the overall experience. 5.0 stars for the sinfully delicious food and drink. 3.0 stars for the prices. 3.5 stars for the ambiance, since it's located in a food court. Support local! B read more

Cinnabon is located in the Food Court of Ala Moana. There is plenty of seating around. The service was great from when I went. I never had a problem, and the workers were hustling. The Cinnabon came out warm, and I have no complaints. read more

Cinnabon - MiniBon - Bakeries Near Me - Honolulu, Hawaii

Payton was so very nice and helpful and saved me some money. 10/10 customer service. Food was great and restaurant was clean!

One day ! I tried to order a food from them! But the Manger refused to let me order ! When my friends go get my food one day One Time I ask them to get me a cinnnbon bun First time it hard and stale yuck Another time another day I ask another friend to get me the same thing ! But with this one I open up! It wasn't even hot even and I think the food was old yuck read more

The staff were wonderful and helpful! I appreciate their swift customer service--I was in and out within minutes. Thank you guys!

Went back because it's Cinnabon No hairs :) back to being a little treat at Ala Moana. Minibons are my fav read more

On our most recent visit, the food court was pretty empty due to Covid closures and social distancing from patrons. You would think with all the space available now, people would have no problem social distancing. Easier said than done for many... This location has a door toward the parking lot and an entrance into the food court. To me it makes sense to make it a "one way" only lane since its a narrow shop. People still insist on walking in, then scooting very closely by patrons waiting in line against the wall. SMDH. This cant always be helped by the business but it would be nice for the employees to kindly ask customers that finish their purchase to exit toward the parking lot. There's no where to sit near Cinnabon anyways, vamos! Besides that rant, Cinnabon rolls are always good. The employee was young and probably not happy about working, but he wasn't rude. Parking is close by. I wish there was a reward program, but regardless we still always pay the high prices... read more

Cinnabon - Very satisfying classic - Bakeries Near Me - Honolulu, Hawaii

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Cinnabon~~ Your nose will find Cinnabon before your eyes do! Walking past Cinnabon requires all the willpower you can muster. I obviously gave in. While standing in line this song always pops into my head: "Sugar, ah honey honey You are my candy girl And you got me wanting you~" I normally get one Cinnabon bun, but the box of four regular sized Cinnabon buns is a better deal. Some days we just deserve the whole box. :p read more

Cinnabon - Cinnamon buns all day every day~~~ - Bakeries Near Me - Honolulu, Hawaii

Rock-hard pastry! Save your money, they pre-bake and you do not know how long the box has been sitting on the counter.

Staffing and the attitude needs to change. I wanted to order 4 classic rolls in a box they said they didn't have it. So I ordered 6 classic rolls in a box - they say yes they have it. And the same thing happened with the Minibon I wanted 9 in a box they said they don't have it, I ordered 15 in a box. They said yes they have it. Seriously - yet the guy is clearly seen bringing pans out of the oven. I'm not even going to get into the math of this but that kind of service is enough to never return. The drive to Kapolei might be worth the service. Because the damn Cinnabon is the same!!!! Update- IF I had read the reviews before going there I would have been informed of what my experience would've been, looks like my experience is a common occurrence at this place. read more

Great place to enjoy cinnamon rolls. They are freshly made and delicious, perfectly complementary dessert following a meal at the Ala Moana Shopping Center food court. Just be aware that adjacent tables are closed during the pandemic. Therefore, customers would have to stand & eat. read more

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Getting an original Cinnabon for me is always a treat. Of course I have to get another one for the fam lol. It's a bit narrow inside which also has two exits. I used to get the pecan one but as I got older I preferred the original. Throughout the recent years, it seems like they skimp on the frosting and hustle you for extra.. So, I am that person who specifically points out which ones I want at the time lol. If I'm in a mood for caffeine, I'll get the mocha drink with whipped cream! Parking is close by if I want to just run in and avoid the shopping crowd. read more

Cinnabon - Yum - Bakeries Near Me - Honolulu, Hawaii

Who doesn't love Cinnabon?! This is a good location for town. It's in the Ala Moana main Foodcourt on the street level. You can access it from both inside the foodcourt and the street. I always get the classic Cinnabon with extra frosting. Yum! read more

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I wish they weren't pre-boxed and room temperature... plus they are rather expensive. Okay if you have a microwave to heat them up.

Went to pick a 4- pack today. None available at counter only large mini packs.. Waited in line for 10 minutes behind a lady who was trying to order a 6 pack. Jarrett told her none were available but then proceeded to MAKE her a special 6-pack. My turn and I ask for a 4-Pk. Jarrett told me he only had the large packs and couldn't make a smaller one.. When i asked him about the one he made the previous customer he just shrugged and tried to lie about it.. Not like he didn't have pans of already made bons cooling on the rack. Jarret should at least have his lie straight before he spouts off BS to a customer who stood there for the whole prior transaction. Yes, its just Cinnabon, but Jarrett should really work on his customer service, he shouldn't be working in a customer oriented field at all.. read more

Always a treat getting cinnabon! I love (and hate) that it shows you how many calories each product is. I'm picky about my cinnabons and always want the biggest one haha and I always point out the one I want to the worker, and they let me have it without a complaint, even if it means digging into a batch of new ones haha read more

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They stopped accepting the app and email rewards so I didn't get my free cold brew for my birthday, but they still have the best cinnamon rolls I have ever eaten and are a guilty pleasure. I wish they weren't so expensive but that's the price you pay for perfection! read more

Nothing much to add to this review. We got a single regular cinnabon. Delicious as always. Maybe a bit stingy on the icing but hard to do a cinnabon wrong. read more

I just ordered a hot coffee... The cashier is bad enough to tell me to go next door at The Coffee Bean if I want to buy Coffee with Stevia sugar, I ask nicely if they have stevia sugar or equal sugar and that was her answer ‍ I felt like She didn't want to help me after asking that question, but being speechless with her answer I bought the supposed to be "hot coffee, instead I received warm old taste coffee" This cashier does not want my business . I guess not to worry I wont be back read more

Cinnabon - Warm old coffee from Cinnabon Ala Moana - Bakeries Near Me - Honolulu, Hawaii

I love Cinnabon!!! I love the macadamia nut Cinnabon, and cookie. The Cinnabon is to die for deliciousness. The cookie is even more yummy. A cookie with a mini Cinnabon in the middle. I can eat this all day. Customer service is ok. Sucky part is their phone doesn't work. I was calling and all you hear is static. I wanted to pre-order the cookies for a party but the phone doesn't work. Went in today and the boy said the phone is cut. Oh ok. So I wanted to order 12 but only could get 4 cookies. Why advertise if you can't make it? Came in at 530pm they close at 700pm I guess making extra is not their thing. Came in another time and they ran out of mocha powder for a hot drink. I understand due to Covid things are scarce if you can't make it don't advertise. I drive far and I spend on gas, what a disappointment they can't make the cookies or have the right ingredients. I would've waited for sure. It sucks though, their product is good but I guess you only can order 1 at a time I guess. To bad Kapolei, Aiea, didn't have the cookies. Their phone doesn't work so I guess just take a chance if you come here. read more

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I came all the way from Hawaii Kai to Ala Moana to get Cinnabon for my family. They close at 8pm yet were completely sold out of Cinnabons rolls by 715pm. That's poor business practices and surely the owner wouldn't be pleased to know their stores are running out of product way before closing. Plus they were too lazy to make a new batch. Workers were lazy. Disappointing, go to the pretzel place instead. I don't want to bash this business, their products are good and service usually great, but this was a really bad experience. read more

Did you know that consuming CEYLON cinnamon can lower your blood pressure, reduce heart disease risk levels and provide a whole host of other health benefits? Sorry to burst your excitement but, we in the United States are more familiar with cinnamon that is sourced from cassia such as Indonesian Korintje cinnamon. Unfortunately, cassia sourced cinnamon does NOT offer any of those health benefits and should be consumed in doses. But, darn it, it smells and tastes so good! As often as we've passed by Cinnabon Bakery in the Makai Market Food Court, we have resisted the aromas of baking cinnamon, butter and pillowy bread dough, until recently. The cinnamon aromas caught our attention just before dining at a nearby restaurant. We said to ourselves that we should just save the thought until after lunch and THAT we did. Service is a counter-only but there are lots of seats outside in the food court. We've always received friendly and efficient service since coming here. Whenever we've been here, there have been maybe one or two customers ahead of us or sometimes none at all. Yet, we trust that these luscious cinnamon rolls are fresh and warm out from their ovens. If you buy the Classic Cinnabons individually, it'll cost you somewhere around $4.30 but the deal to get is their Cinnapack where you essentially get one FREE Cinnabon. For example, we were going to just purchase 3 rolls with the plan on eating one right away and saving the other 2 for the next morning. The counter help recommended getting a pack of 4 for only $13.99! She even offered to heat up one or two for us. CHA-CHING! Alas, as fellow Yelper Fran C mentioned in his review, the nutrition facts of these sweet treats are daunting but, it's not like we'd eat these daily! Shucks, now that's another downer to these treats. read more

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Went in on Saturday Feb 26 2022 gal at counter wasn't very customer service oriented when I mention to her "I don't want caramel on my bun" she got pissed & threw it in the trash behind her and then got me a new one It left me the Paying customer with a bad feeling so I won't be going back I hope she gets some coaching to never do that in front of the customer again it's rude and unprofessional Friendly customer service is SO important these days FYI :) PS The buns were delicious read more

Ordered delivery and they sent refrigerator cold six pack of buns that were too tough to eat. Apparently they were leftovers. A waste of money. Very disappointing. read more

The computer system to keep your purchase for points, was not set up. I got a terribly messy Cinnabon. The swirl was so loose, that it hardly resemble a typical Cinnabon. read more

Worst possible customer service. Remembered why I hardly come here! 2 stars because product is ok and reasonably priced. read more

Cinnabon - Mac nut caramel Cinnabon - Bakeries Near Me - Honolulu, Hawaii

The last time we ordered Cinnabon, one of them had a long hair baked into it. Gross. Customer service here is non existent too. We tried to use the T-Mobile Tuesdays offer and the cashier rudely pointed to a TINY sign by the register that says they don't do any promotions. Why don't you put a large sign by the front?? I told them I don't want anything and walked out. Instead we're enjoying our dessert from upstairs at the new 85°C bakery. Cheaper and they're so much nicer. Cinnabon is past its hay day and is just a shell of its former self. read more

Paid $3.99 for half of the minibon. Servers don't know how to separate each and looked upset when we said something. She opened the other piece and she said this one is big . read more

Cinnabon - This is how a cinnabon looks line - Bakeries Near Me - Honolulu, Hawaii

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Dangerously delicious. I do not care for the location, down in the parking of our ridiculous Ala mall... otherwise, whats not to like about a killer cinnamon roll read more