I took my car in for an estimate for repair of some rear bumper/side damage from someone hitting me. An employee went over the options I had, explaining that the damage did not involve any safety or mechanical issues. He said he would be willing to try and use adhesive to fix it and that it could be done while I waited. Maybe 10 minutes later he returned and I was told he was able to fit it back together without the adhesive so that if I had any other damage in the future it would be easier to repair. He told me that if I had any more problems to return and at that point they would try the adhesive. I left there owing only $20!!! They are honest, friendly, thorough and knowledgeable. I have never felt so comfortable in any other automotive environment. I am an older woman who knows nothing about cars. Hopefully, I will not need any more repairs in the future, but if I do I definitely will be heading back to Circle. read more

Great customer service, family owned business, Gina is wonderful and they take the time to explain things to you. Also very responsive to customer requests. Overall great experience. read more

I brought my Escalade EXT in to Circle Auto Body in December for an estimate for a front bumper cover repair of corner damage. Scott, a service rep, pointed out that the cover along the front showed signs of stress cracks. Since my insurance coverage was sufficient to take off the cover to evaluate the extent of corner damage, he suggested that I approve that instead of just doing a surface repair on the corner, to determine whether the cover could be repaired or would need to be replaced. I agreed to that. On Monday December 12 I brought in the vehicle and then went to obtain a rental car. I was busy with work on Tuesday so on Wednesday morning I went back to Circle Auto Body to find out why the process was delayed. Scott said the vehicle work was completed. "How is this possible?" I said and reminded him of our agreement. He apologized and said that he would call be after an assessment of the cover. Later that day he called to tell me that the cover was not repairable. I insisted that a new cover be installed. What this means, of course, is that Circle Auto Body was perfectly fine with doing insurance work on a part that needed repair. I was told that the vehicle would be ready for pickup late Friday, the 16th and that the cost would be $800 plus the insurance deductible. I got the vehicle at about 4:30 and the bumper cover seemed to look fine. Scott told me that if there were any problems, I could just bring it back. The next morning was Saturday, the 17th. In full daylight I discovered two dents in the nose of the hood that were fresh. Each was about an inch in diameter and they were separated by exactly 24 inches. Since Circle Auto Body is closed on weekends I had to wait until Monday morning the 19th when I presented the problem to Scott. I followed him back to his desk where he could bring up the photos that Circle Auto Body takes before each job. He pointed out that there was no evidence of this damage before the work was done. I guessed that something like a ladder must have fallen against the vehicle and that he would be able to identify it by the measurements I had shown him outside. Scott asked someone there to take a look at the problem. I didn't get his name but was under the impression that he was a manager. He came out to the vehicle and then Scott returned to the office. I pointed out the damage. This individual then decided to lecture me about what they do: "You have to know that we are in the business of fixing damaged vehicles brought to us and not in the business of damaging vehicles to give to our vehicles. If our service men have an accident they inform us and do the repairs often without the owner ever knowing this has happened." So, in the face of the evidence he was telling me that it couldn't have happened. Then he asked me to leave the vehicle with him. I would need transportation and he said that he would ask around and give me a call. I left and visited a nearby friend who offered me the loan of a car for the day. I drove my Escalade back to Circle Auto Body. The manager took the key and said that he would arrange a specialist to look at the damage and that I should return at the end of the day. I returned again at about 4:30 and inside the manager said that his specialist had done the repairs and fixed a few others on his own, as well. Scott brought the vehicle to the front for my inspection. The two dents were completely repaired. Scott said that they were popped out. Where they were was completely restored to original condition. In summary: Circle Auto Body did not honor the agreement I had when I had first brought in the vehicle for an estimate; it proceeded to do an insurance repair on a part that had to be replaced - a repair that would have been unnecessary if the cover had been replaced first as would have occurred if the agreement had been honored, the shop did damage to the hood; the manager talked to me in a condescending matter that might be expected to be delivered to a child, perhaps to a woman, and now to a male senior who has had considerable experience with cars over the years; then doing the repairs that amounted to an admission of culpability. That this shop would proceed with an insurance repair on a non-repairable part is frankly unethical. I give this shop one star for the proper painting of the bumper cover and nothing else for the unethical and abusive behavior. read more

This review is not for the work that Circle Auto Body does, because my car was too far gone to be repaired, but this is a review of the people I dealt with there. My daughter was involved in an accident while driving my Jeep last weekend as the other driver ran a stop sign and plowed into the Jeep doing about 45 mph. Thankfully, my daughter and her passenger were okay, a little battered and bruised, but they lived to tell about it- more of a mental issue now as she is afraid to drive. Anyway, the Jeep was towed to Circle Auto Body and a couple days later they told us it was totaled. The whole time, I was kept informed of the status of things by Gina, who was very caring and treats her customers very well. Tonight, we had to clean out the Jeep before it was sent to salvage and the two guys working in the office were extremely nice and you could tell they felt bad about the Jeep (it was a nice one!) and they asked if everyone made it out of the accident okay. Then, they even loaned us a couple of screwdrivers so we could get our license plates off the vehicle. If I ever need auto body work, Circle is where I'll take my car. Thank you all for your kindness and professionalism. read more

I have brought my car to Circle twice in the past 2 years to repair damage from being rear ended then sideswiped. Both times they did an amazing job with the repairs and the paint - it looks like a brand new car. Plus, everyone at circle is incredibly nice to work with. They completed the work faster than anticipated too. Excellent business and highly recommend. read more

I used Circle Auto for USAA claim and now I will never go anywhere else for auto work! Everyone was so nice and they were very efficient. They also did amazing work. Gina at the front office was the best and so was Buddy. When I got my car back I could not believe how clean the inside was. It looked like they had detailed it, I was not expecting that at all! They are a wonderful family owned business, they don't make them like this anymore! read more

Just want to say this was my first time working with this company. They were great. The receptionist was so nice and friendly. The manager and the gentlemen who did my estimate were so nice to. I would recommend them to my family and friends. Awesome, great work. Thanks for everything. Lana Tippett read more

This place is great. They came in way under the estimate I was given at another place. The office staff is so nice and pleasant. They definitely went above and beyond expectations! I will DEFINITELY use Circle if I need any body work done !! read more

Circle Auto Body fixed my Honda CRV (brand new... rear ended with 1,000 miles). They were very easy to work with and it looked perfect when they were done with. We've had some bad luck with body shops so I HIGHLY recommend them! They're also really friendly and easy to work with. read more

We had an Amazing experience with Circle Auto Body! The Manager and staff are friendly, professional and made the entire process seamless. Chuck kept me informed throughout the process, repairs were completed quickly, and with better-than-new craftsmanship! "Thank you!" to Chuck and the rest of the crew. read more

Circle Auto Body - Body Shops Near Me - Sterling, Virginia

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This body shop has been used for our family cars for years. Safe to say they never disappoint and make sure everything is addressed.

I had my car repaired here after an auto accident. My rear bumper was replaced and they did a good job fixing. It looks brand new! I was surprised but they had also had vacuumed out the inside of my car. read more

I want to give Circle 2.5 stars, but because Yelp hasn't adopted that yet I can't! I give them a good, even 50%. The body work was great, fast, easy...but the customer service was SUBPAR! Most of the time things seemed pretty disorganized. Every time I talked to Bobby he acted like he had way better things to be doing then taking care of my issue. Mind you, it was a pain in the butt - someone hit Jeepus while I was out of town...it took over a month for my and their insurance companies to figure it out - and I had to take it back three times for appraisals. Annoying, yes. Cause for him to be rude - no. I did like the convenience of having Enterprise on site on Monday mornings, but glad I booked my appointment/rental car for a Monday morning or I think I would have been out of luck. The best part of this whole thing was that Circle washed and vacuumed out Jeepus for me....which I had been meaning to do... read more

Please beware, they do not look out for your safety. They did a repair for my vehicle and as part of it replaced the arm bar and bushings on the right side and neglected to tell me or replace the left side bushing which was shot. At least they could have done the courtesy of checking that for me as these are generally replaced in pairs. After the car was finished and aligned I still felt a pull and after bringing it to their attention they did not feel it was their moral or ultimate responsibility. I will never recommend nor use them again. read more

They were fast, professional and did an excellent job on my car. They kept me updated on the work that was being done. No surprises and no hassles. Thanks to everyone at Circle Auto Body In Sterlin. read more

I highly recommend circle auto body. The repair of my car was a very efficient and comprehensive. During my first phone call I was able to coordinate the delivery of my insurance appraisal and schedule an appointment for the work. They intentionally scheduled the work so that the parts would have already arrived. When I arrived for the appointment I was greeted by Gina who helped me coordinate a rental car that was part of my insurance claim. She made the drop off very easy and took care of everything. One day later the car was ready, I dropped the rental car at their facility and completed the transaction very quickly and professionally. If I need auto work again I will be back. read more

Amazing service! Filed a claim with USAA late on a Sunday night and called Circle the next morning around 8 and they were already familiar with my case and ready to help! They coordinate with a nearby Enterprise to get you a rental car and arrange transportation between the two places. They estimated my car would take 2 weeks and it was ready 2 days early. They even thoroughly washed it for me inside and out (a nice surprise)! Everyone was a pleasure to work with and made the experience so easy. They called me before they left work on a Friday to let me know my car's progress before they went home for the weekend--a little thing, but so considerate! 10/10 would recommend. read more

I was rear ended and they were recommended by the insurance company. They repaired and repainted my car quickly and we're very communicative. When I picked up my car, it was washed and cleaned on the inside. Wonderful work and customer service. I'll use them again if ever needed. read more

If I could give 0 stars I would for the automotive repair. My brakes were replaced and two months later I am still having issues. The lack of customer service and accountability from the Owner and staff, totally unacceptable. read more

Circle Auto Body was terrific, they projected the repair would take 3 days and had it back to me the next day and even cleaned and vacuumed the interior of my car. The repair work itself was great, I was rear ended and after they finished the back of the car looked brand new. I can't recommend this place highly enough, the owners and staff were kind and professional, and your car will definitely be in good hands here. read more

I've used Circle Auto Body twice. The first time the repair was done incorrectly and I had to take my car back. Huge inconvenience and put myself and my car in harm's way. Second time, brand new car, excellent job on the repair, but my custom fit driver's side floor mat missing. I let them know, they showed no remorse or concern and I never heard back. I stopped in again, took my number, still haven't heard anything. They've made no attempt to rectify the situation. It will cost over one hundred to replace the set. Stay away from this place! read more

Circle did good work on my bumper repair. Others were quoting almost double. Circle also met completed the work in the timeframe they quoted. My only "complaint" is that they close on weekdays at 5:30pm which is a little inconvenient. Otherwise, a good shop (I've been to many) and I would use them again. read more

Genuinely interested in you. Took my car in as soon as they could because they knew I did not have a headlight. Really complicated repairs, had to deal with Geico and get more money. But top quality work. read more

Fantastic bunch of people to work with. I got my car fixed and everything was coordinated and setup on time. Mike, Gina and Chuck were a pleasure to work with and made this process simple. The work came out great and very reasonable prices. I will definitely be back in the future. read more

Took my Hyundai Santa Fe for body work after getting estimate from another shop. Although the estimates were basically the same I found the estimator at Circle Auto to be more honest about what to expect going forward. Very satisfied with the repairs which was done on time as promised. I highly recommend this shop. read more

Great honest quality service! I will use them again

USAA recommended I take my car here and I've done this twice. They are most professional, friendly and got me a brand new looking car. They kept me posted on the status of my car, which I really appreciated. read more

If you want dishonest employees, incompetent repair technicians, and it to take over 2 months to get your car back - this is your place! By the way, make sure to have AAA's phone number in your contacts on your phone as once you get your car back 'repaired', it will break down again. Beware of Circle Auto. Or better yet, save yourself severe angst and just call another company and go there. read more

Circle was excellent! Mike was so easy to work with. Good estimate and got the part in and scheduled me very quickly. The bumper cover repair took 1 day instead of the 3 anticipated. Part matches beautifully. They even vacuumed and gave it a wash. Excellent customer care. They helped me arrange for a rental car pickup. You can drop off your rental car there and Hertz or Enterprise will pick it up. Recommend Enterprise over Hertz. The whole process was quick and painless. I would definitely go back if I needed to but hopefully I never will. read more

What do I want from a body repair shop? I start backwards from a car repaired back to the pre-crash "look"-CHECK. I want an estimate of how long the repair will take-Check. I want the employees to be courtesy and responsive-CHECK. I found them to be friendly and helpful so five stars from me I am a repeat customer for this reasons stated. read more

Awesome customer service! Mike helped me out in a quick, efficient, and professional manner. Would highly recommend them!

Circle got my car back on the road quickly after the accident. There was one problem related to the wheel damage that was difficult to triage. However, they continued to work with me until the root cause was found and fully fixed. They are very courteous and professional. read more

Terrific customer service! They fixed my vehicle so quickly to accommodate me having all my children waiting with me...so helpful!!!!

We were told to take our car to Circle Auto Body for estimates, estimates and not actual repairs. They convinced my wife to sign her life away and to tear the doors apart to give us an estimate. Well their price was OK, but we decided to go with another body shop. They charged us for tearing the doors apart and when asked to tow our car to a different body shop, they cut some the door wiring and sent the car away in really bad shape... Be careful doing business with these guys. read more

They do a decent to good job but they are very expensive and don't expect perfection or try telling them about the imperfection, they will put the blame back on you. I would not go here if I was paying out of my pocket for sure. Besides the receptionist and the main evaluator/rep (I think Bobby) who are nice the rest of the staff is okay with the exception of a couple of baby boomers who are dry and one was pretty rude. There are worse body shops and I am sure there are better ones than Circle Auto. read more