Oh it started out ok and as time went on they wanted me to pay way to much for the car I was…read morelooking at. To many hidden things I would not recommend , my excitement turned to frustration

As a person rebuilding their credit, i was very appreciative of them giving me a chance my vehicle…read moreis very nice 2010 fusion sport and runs very well!. They were respectful and polite will definitely reference.

These are the easiest people to deal with when it comes to rebuilt vehicles. There mechanics and…read morebody work gets done professionally and the vehicles are sold for really cheap I would recommend everybody to look at there website and you'll notice the same thing. A++

!!! BEWARE !!! I financed a car here a month ago. It started…read moreoverheating on the way home from the lot, so I took the car back the next day. They put it in their shop on the lot, which found that the motor needed to be replaced. Then, the catalytic converter needed to be replaced. Now, a month later, they want me to be caught up on payments in order to get the car out of their shop. I haven't made payments, because my work has significantly reduced with no transportation/limited availability (because no car). The motor and catalytic converter are pretty important to the functioning of a car. These things should have been fixed before they sold it to anyone on their lot. These people are scammers and just want to trap you in their contract, because they know you're poor and just need to get into a car in order to work. This entire time, all I've gotten from their accounts office is the runaround and a few "thanks for being so patient'"s. I've always heard about these experiences at car lots, but this is the first time I've ever had one myself, and it's been a complete nightmare dealing with these people. I wouldn't recommend this place to anyone. I wish I wouldn't taken my down payment literally anywhere else.

I bought a 2015 Jeep Cherokee 4x4 on or about 4/2/25. Fully loaded, leather interior, push button…read morestart, moon roof. First I was told $2,000 down, then it went to $2,500, ended up I had to put $3,000 down. Now that we're 4 days away from paper tags expiring, I find out vehicle can NOT be titled, as it has a salvage title. I talked to Bill in finance,he said come on in we'll work to make it right,I was then transferred to (salesman) Anthony, he had me test drive a white Cherokee. I said no, I need/want 4x4. Can negotiate on any other options. I Was basically told it was that or nothing. I asked about the grand Cherokee Laredo as it's a base model, I was told(by sales manager Carlos?) if you want to put at least another $1,000 down to pay taxes, otherwise take what offered, or we will get a vehicle at auction this week. I have 0 say on vehicle coming from auction, I have a vehicle I bought in good faith, have at least $4,000 out of pocket in payments, and down payment. The sales manager didn't seem to care. I've made 3 trips to their lot, (about 46 miles round trip each time) and have 0 to show for it, this IS NOT MY FAULT!!!!!! Approved Auto screwed this up. I don't understand why the customer is being put out for the dealership screw up. I even explained my vehicle has every option possible, the Laredo is base model. Is this the type of customer service you provide? I'll have to make another trip and hope what you buy at the auction works for me. Why are you REFUSING to make this right?

Bought my vehicle 6 weeks ago. Rockford stated preformed an oil change. Driving home from work, oil…read moregauge starting going out of control, went straight to AutoZone due to motor knocking. Oil was full, immediately called BECKY (she must be used to screwing people over), said there is nothing I can do about it now, we are closing in 30 minutes. Told me to call at 9:30, after spending the last $600 on our CC by renting a vehicle to get back/forth to work, called BECKY she stated her father had gone to OH to pick up a vehicle & will have to wait til he gets back. Waited the 3rd day and did not s/w BECKY until 2 pm but I was told I was on the top of her list. She told me that I could use the vehicle as a trade in, that they would give me a little $$, asked about the taxes/plates that after 6 wks I had not received yet, BECKY stated that money was already gone that the plates were there. I will be suing Rockford Lane Auto Sales for every penny and more. They lie, the tax money they put in their pocket until you have made enough payments and haven't had to call you for a payment. It disappoints them when you live up to your obligations because they do not!! I would not buy from this lot, they have nothing but junk on their lot and will bend over backwards to screw you to the wall!!!!

When I got my car, they changed the mileage on it after I purchase the vehicle! The owner's son…read morecalled me a black bitch and threatened to fight because I didn't have a number to provide for my profile.!Unprofessional!!!' I was speaking with his mom, and of course, I was upset because she didn't keep her word!!I HATE THIS PLACE

SCAMMERS ! BUYER BEWARE ! I bought a 2007 ford edge from a lot down the road from Marcel's who is…read moremarcels nephew . I have got nothing but runaround trying to get my tittle and it has been 6 months . I found out that Marcel was illegally allowing his nephew to issue temp tags under his lots name which is illegal as well as they sold me a car that has a rebuilt title before they had even had the title which is also illegal this company and the family must be fraudsters cuz now I call one person and they tell me to call the other and vise versa so now I'm in the process of filing claims with the AGs office as well as a civil lawsuit so just know buyer beware your gambling your money buying from him or his nephew and his brother Omar

From the owner: We looking forward for you to shopping with us and will help you to find your car with a cheapest…read moreprice

This car business has something most do not-longevity. This means they run a very good operation…read moreand provide vehicles that will be fairly priced. I have purchased cars there over the past 15 years. I recommend you check them out for a used car.

Absolutely happy with the entire staff at gardeners, I have bought several vehicles from them all…read moreat great quality

Full disclosure, I work for another auto group. I come here from time to time to drop off cars we…read moreneed serviced because we don't sell Fords. Their service department is always unfailingly polite and helpful, when sometimes you don't get good help when you're coming from a 'competitor.' I've gotten good service both in and out of my 'uniform' identifying me as an employee of someone else's dealership. I usually interact with Will and he's a great help. If I had my own Ford to get fixed I'd bring it to Byerly.

They charged my friend $489 just for a car battery! They changed their service dept and it's all…read moreseems sketchy now, all the decent guys are gone.

Great inventory Fair pricing & they stand behind their…read moreproduct..they have been in business for over 60 years for a reason

Buyer beware…read more Fiancée bought a used BMW X3 from here. Upon initial appearance, vehicle looked well taken care of, engine was clean, seemed to run great. All the BS started within a couple weeks of purchase and within a 3-4 month span: - brakes were shot. At first glance appeared ok and in decent condition. within 2-3 weeks vibrations and grinding began. I pulled off the wheels and pads were basically disintegrated. No way these were inspected prior to sale. Had to replace all 4 rotors, pads and both brake wear sensors = $435 - Car would not start after a quick run to grocery store. Couldn't jump it. Had to have it towed. Ultimately had to replace the battery. The one they installed had less than required CCA's and apparently a cell died in it (i.e. they threw a cheap battery in it that was out of specs). $138 + $150 tow fee. - Started having "low coolant" light come on sporadically, but never found a leak and reservoir was full. Eventually the expansion tank busted while we were over an hour from home. I was able to do a quick fix and seal the rupture to get it home. Ordered a new expansion tank only to discover a busted thermostat that sits in the bottom of expansion tank that controls flow to the transmission intercooler. Pressure build up popped the tank. It appeared to have been broken for a while and was in several pieces. $165 in parts plus approx. $30 in antifreeze. Had to disconnect and pull fan and entire radiator to repair. took a couple days to get it all done and right. - Coming home late one afternoon she heard knocking sound in rear. Pulled over to check it. Couldn't see anything wrong. Tried to put it in gear; would go in reverse but would "bind" going forward and not move. Had to have it towed to a shop. A bolt / part had come loose near on of the wheels and was interfering with wheel rotation. $200 tow + $100 for repair. - Oil leak appeared end of 2nd month. Could never pinpoint location but best guess is head gasket; hard to see anything in there without removing several parts. Towards the end, was requiring 1-2 quarts of oil refill a week. - Several electrical issues showed up a couple months after purchase: mirrors would "adjust" on their own; Sun roof shield decided to never close fully again one day, back hatch would only open with key. Also, the bumper piece on the bottom of back gate just fell off one day when she closed the hatch. All of the above showed up within 3 months of car purchase. Fortunately, we were able to trade it in for payoff price for a much better certified vehicle. I am positive there is a rear differential/U-Joint repair coming soon as it was starting to "clunk" in the rear every time it shifted from 1st to 2nd gear. Also, it is a "northern" vehicle; major rusting of frame from salted roads. Carfax was "clean" and appeared to have maintenance kept on it and it had extremely low miles for it's age so everything appeared to be good. While I didn't personally buy the vehicle, I did deal with the aftermath, cost and the repairs to keep it going so she could work and take car of kids long enough to get it traded off! For a business that apparently deals in import "luxury" style vehicles, there is no way this BMW should have been sold in the condition it was in. There is no way they didn't know it had these issues! I would never do business with this establishment!

The customer service here was fantastic. The salesperson, Joe, was incredibly friendly and didn't…read moremake me feel pressured. He even sent me a video of the 2025 Crosstrek before I even came in! I was thrilled to test drive it and fell in love with its adorable and comfortable design. Although I haven't made a purchase yet, I know I'll be coming back here when I do. These guys are awesome because they don't rush you into a sale. I really appreciate that.

Failed to fix noise issue in warrantied vehicle after 5 attempts. Each time mechanics left huge…read moregrease marks on my leather seats (never corrected), white residue all over my rear and front seats, scratched the exterior of my vehicle, and stained the headliner with greasy fingerprints. The office also "test drove" my vehicle each time and burned my own fuel each time for days without consideration of compensation. Multiple times I came back with at least 1/4 or more of a tank gone. All for nothing to be resolved. After using my own time to bring my vehicle in and be without one for 5 separate occasions I'm at a loss as what to do. I contacted the customer advocacy group and asked they reach out to solve this. The service director has yet to reply back to his internal counterpart for multiple business days. Regardless, he has been less than helpful in getting this resolved.

sold me a car they knew had been wrecked but they fixed it on their own so it didn't even show up…read morein the car fax report. then blocked me. worst people ever!!! I'm trying to find a lawyer now. don't buy nothing from them they are crooked af

Terrible company. Falsified information and now they won't return calls. Bought a vehicle and it…read morehasn't been even six months and we've had to make two major repairs. DO NOT buy from them.