Coming from the business, its hard to find a dealership that holds the same high standards to…read morequality customer care as I did. Not only is the location very tidy and clean, but the cars are of exceptional quality. What really blew me away was the sales experience. I had my 1 year old daughter and my pregnant Fiance with me. The car was warmed up and pulled up for us ready to go. Michael French was extremely respectful, engaged with my family, listened to my needs and had me signing paperwork in under an hour. I constantly look at their website for our next SUV replacement. I will not be buying anywhere else.

If I could give it 10 stars I would. Edgar, Jacob and the whole team there was extremely…read moreinformative. With it being our first electric vehicle they was able to explain throughly all the differences between the models of the teslas as well as the ford Mach Es we was interested in. They were really patient and we never felt like we were being sold too, we felt like they was just interested in helping us get the right fit. We seen why they are the number one electric dealer around!

Great places to purchase cars and super responsive if you need anything! Everyone is super…read moreknowledgeable and helpful. Would definitely recommend!

BEWARE This dealership is sleazy and crooked. I do not recommend buying a vehicle from them. I…read morebought a 2018 Ford Escape from them and the check engine light came on within a mth and a half of owning the car and i kept hearing noises from the car. I kept taking the car back to them during the 3 mth warranty and they have a shop on sight and had them put their computer to the car and Mo lied to me and told me it was a misfire. The car broke down within 5 mths the engine was done. He knew the cars engine was bad. I went back to get the car and take it to get fixed elsewhere and i was very upset. Then Micheal stepped in saying he was going to make it right with me and sold me a 2016 Mazda 6 which I had to give up 3500$ more plus trade in the ford i had just bought. I was so desperate i felt like i had to go along so i had a vehicle for work. But my heart was broken. Within a month the Mazda 6 was leaking gas causing me to get carbon monoxide poisoning from driving a car leaking gas and i was unaware. He assured me it was a good car with no problems. Now the mazda is in the shop im out like 15,000$ im recovering from being poisoned and feel like im in a nightmare. Within nearly 6 mths they sold me 2 bad cars and were driving them both because their personal items were in the cars and the computers. Should they be driving the cars theyre supposed to be selling in the lot for personal use?! They have their own mechanics and shop so they had to be aware of the issues but decided to hurt a single mother anyway for the almighty dollar. I cannot stand that this can happen to people I am going to find resolve for myself in this matter but ive list so much because of it. Buying a car should be a happy time and no one should pay that much money and end up on the side of the road broke down n sick after not even half a year.

Sold me a 1986 Chevrolet Cavalier Z24 for $8,000 July 1st of 2022. Told me there was nothing wrong…read morewith it, but after it was shipped here an AS IS sticker was placed on the car, the car was running rough and needed a tune-up. When I texted the son, I told him that the car needed a tune up. The owner offered $500 or a refund of the vehicle but I would have to pay to ship it back and lose the money I spent shipping it here (so I would be out, like $2,500). I took the $500 thinking the car just needed the tune up. I took it to my mechanic, and he said it was rotten in the rear end and was filled with foam and painted black above the crossmember (which was swiss cheese from the rust). The car needed front links and boots, rear shock mounts (they were rotten) and the brakes were done by them in a way that if you braked hard the brake line could fail. I went back to the son and said "Hey this is WAY worse than what I was told when I bought the car. I need like 2,000 to repair the car." The dealership owner said he already sent $500, and he wouldn't send more than $300 more because the car was sold AS IS, and the car is worth 15,000 fixed up (It is NOT; It was worth the $8,000 I paid). The son pitched in another $300 of his own money and I took it because I had no choice. It cost $2,080 to repair the rear end by my mechanic (welded in steel plates after grinding out the foam, rust, and he fabricated a crossmember plus labor) and spring mounts, and front links/boot and a couple other things. Just recently I took it to the same mechanic and had to pay $4,500 to have the firewall and floor pan patched and fabricated because the car was leaking into the interior through the firewall from the outside windshield wiper grille/tray. I knew this repair was coming up a year ago and waited to write my review when I had the money to have the job done and get the bill. The car still is not perfect, but they are minor things. I wouldn't EVER recommend Schurr Auto to anybody!

Getting a car from here is truly like working out a deal with a friend…read more I was in the search for a new car for the first time and came across a beautiful Ford Fusion on cars.com that I ended up calling about, even though I'm definitely someone that gets anxious over phone calls. I am immensely glad I made that call, though! I came for a test drive the same day I made the call and immediately knew I would be making a purchase. A combination of the way conversation/interaction with Ori went, really liking the car, and appreciating the good deal made me confident in my purchase. Within 36 hours, I had everything set up and taken care of mostly thanks to Ori, who worked to get me financed through a Credit Union so that I could get the best possible deal. A couple of days after I drove my car home, I ended up having an issue with my car not starting, but I talked to Ori about it and he and his mechanic helped fix the issue within a few hours, even driving out to my place of work to troubleshoot the cause of the problem. A weak battery was presumed at fault and they took care of replacing it for me. Both of my parents (who helped me with transportation and co-signing) and I agreed this was the best possible way to experience a used-car purchase, or a car purchase at all. I'm incredibly glad I found this place and team. This has been an incredibly joyful experience for me and when I ever need a car again, I plan to come back here if it's reasonable in comparison to where I live. I wouldn't mind driving a few hours to get here for another car, their service is that good.

Purchased a used Mercedes GLC from this dealership in January 2025 for my daughter's first car, and…read morewhat followed has been one of the most incompetent, dishonest, and unprofessional experiences I have ever encountered with any business. The first red flag should have been the sales process itself. Ross altered numbers, overcharged us, and provided inaccurate figures both on paperwork and to the loan company in order to secure the sale. When the discrepancy was discovered and we demanded it be corrected -- because yes, $200 matters when you are already handing over a $9,000 down payment -- instead of fixing the error properly, we were brushed off with promises of a "free oil change" that was never honored. The ONLY smart decision made during this purchase was buying the extended warranty Ross pushed so aggressively. Since purchasing the vehicle, my daughter has been stranded on the interstate, we've dealt with towing expenses, repeated breakdowns, and multiple major mechanical failures. While frustrating, I understood that used vehicles can have issues, and I was thankful we had the warranty coverage. That's where this dealership somehow became even worse. When scheduling service, I clearly documented every issue with the vehicle, including warning lights and mechanical concerns. The car remained there for over a week. Ross personally called to say the vehicle was "completely fixed," the warranty had paid approximately $2,300, and everything was ready for pickup. My daughter drove 45 minutes, paid the deductible, got into the car... and absolutely nothing had been repaired. The dashboard was still lit up like a Christmas tree. After confronting them, the explanation was essentially that they somehow collected money from BOTH the customer and the warranty company while simultaneously "missing" every actual repair request. We AGAIN documented every issue in writing and made it abundantly clear what needed repaired. Another week passes. Jacob then texts saying the vehicle is "100% ready this time." The level of disrespect, arrogance, and lack of professionalism from him throughout this process was astounding. Dismissive, rude, degrading, and completely lacking basic customer service skills. He proudly tells me the warranty paid "another $4,000." And yet AGAIN -- the vehicle was STILL not repaired. The invoice itself listed: * Oil leak * Failed electric water pump * Collapsed motor mount * Rear wiper failure * Coolant pump issues * Air compressor problems * Front wheel speed sensor failure * Rear brake pad sensor * Starter battery excessive resistance * Lower oil pan leak Yet somehow, despite thousands being billed and collected, the vehicle was STILL returned unfixed. Ross's explanation? "I knew the air was the priority." The AIR was the priority? Not the active oil leak? Not the failed water pump? Not the issues that could destroy the engine or create a serious safety concern for a teenage driver? At this point, I genuinely cannot tell whether this dealership operates through incompetence, fraudulent warranty billing, deliberate deception, or some combination of all three. The car has now been there for nearly a MONTH and still has not been properly repaired. After happily selling the warranty and repeatedly agreeing to complete repairs, they are now suddenly claiming they are "moving away from warranty work." We are now involving an attorney because we are out thousands of dollars while being given the runaround by people presenting themselves as professionals while operating with absolutely no integrity, accountability, or honesty. Please do yourself a favor and STAY FAR AWAY from this dealership. Disgusting experience from start to finish.

Idrive made provided my nephew with a great car at a fair price. It was a hassle free car purchase…read more process. I went with my nephew to make sure he didn't get taken advantage of since he didn't have much experience buying a car. With Idrive, I think he would have been fine without me. Almost everybody dreads walking into a car dealership because you're expecting the high pressure and sales tricks? Idrive was different. Dealing with their sale representative Liz and owner Edgar was a pleasure. They were straight forward and transparent about the sales process and offered us a great car at a very fair price. They were professional and got the paper work don't quickly so we weren't forced to wait unnecessarily. I will definitely give them a shout the next time I'm looking for a car.

Bought a car from here, the sales and service side were awesome. Took car for test drive and came…read moreback the service engine light came on. I told them they immediately took it in and scanned codes found the problem. I brought car back up the Monday after buying and they installed new 02 sensors with no question it's been 3 months and 6,000 miles now and still no problems. They did more than they need to for a used car dealership. Normally places like this won't go the extra mile to make sure your in a safe and reliable vehicle

We purchased a 2016 Jeep Grand Cherokee. Staff seemed okay, facilities were nice. Jeep ran great…read moreand looked like it was going worth what we paid for it. We were told it had a brand new Oil Cooler and Spark Plugs installed as that oiler cooler always goes bad in this model so they replaced it with the new aluminum one to prevent problems for the next owner. Less than 48 hours of owning it, the heat stops working. Less than a week of owning it the check engine light comes on with a misfire in cylinder 4. We took it to a shop, $1300 later we had a new oil cooler installed. The repair shop gave us the oiler cooler that they removed. It was the original plastic oil cooler that came with the engine. The spark plugs were not replaced either. This dealer lied to our face when we bought it. After that repair it fixed the misfire on cylinder 4 but the heat still doesn't work so now we have to spend a couple more thousand dollars to get the heater core replaced because "someone" filled the system with radiator stop leak. This was my 19 year old son buying what he thought was going to be his first reliable vehicle for his new chapter of life and getting on his adult feet. My son saved up every penny and paid $12000 cash for this car just to end up with a lemon and lies. Buyer beware!!!