I used to live in Hartville and missed this restaurant. 30 years later I finally got to try it…read more Solid family run Italian spot with tasty food. Service was great. I liked the garlic bread and my buddy like the wheat crust pizza. Worth a try if you are in the area. Throwback interior.

We had the absolute worst service at Carlos this evening. I…read moreunderstand the difference between dealing with a customer who is simply being rude and a customer with a legitimate concern. This was not a case of us being difficult. In fact, I dine here frequently despite the restaurant's reputation for inconsistent customer service because I genuinely want to support this local, family-owned business. I've gotten to know several members of the staff over time, and they have always been kind and welcoming. Unfortunately, our server, Brooklyn, was the complete opposite. She was unfriendly, dismissive, and showed no interest in resolving our concerns. When I asked to speak with a manager, I was told there wasn't one on staff. She openly stated that she didn't care if we contacted the manager, didn't care how we felt, and defended charging me for items I never ordered by insisting I had asked for them. Rather than listening or trying to make things right, she became argumentative. Customer service can make or break a dining experience, and tonight's experience left a very bad impression. It's disappointing because Carlos has great potential, but allowing this level of service without accountability only reinforces the negative reputation the restaurant already has. I truly want to continue supporting this local business, but after tonight, I'm not sure I'll be back. Carlos, you can do better. Your customers deserve to be treated with respect, and your brand deserves employees who reflect the hospitality you're trying to provide.

Stopped in for late lunch after running errands in N Canton / Hartville area. Found MAISANO's after…read moredoing a search for Authentic Italian Food. So glad we found this SUPER cool and welcoming family restaurant! Located on the first floor of a converted Log Cabin, the dining room is surprisingly bright and spacious. We were greeted by a sweet smiling young woman who sat us in a cozy both with the sounds of Italian music playing softly overhead. Christine, one of the owners took excellent care of us for our lunch. BELIEVE it when I say service was impeccable! She was so attentive, made suggestions and brought my spouse a sample of wine he was unsure of trying. That was such a nice gesture! THE FOOD was incredibly good! I had the Eggplant Parmesan which is my go to for Italian dishes- oh my- perfectly done! Just enough crispness to the outer eggplant. Sauce was DELICIOUS! My spouse had angel hair pasta with a huge meatball on top. He was a very happy man as his measure of a good Italian meal are the Meatballs! We shared a freshly made Antipasto salad to start our meal and had more than enough for two. Can't forget to mention the warm bread with balsamic and oil dipping sauce that came with our meal. Spouse had some of their freshly homemade key lime Gelato for desert and I sampled a few flavors thanks to Christine's generosity! So yum! Very Reasonable prices for such an amazing meal with fantastic food and fantastic service! We will definitely be making return visits!

Great atmosphere with a low noise level. Enjoyed the great tasting meal and the excellent service…read more Love being a patron to small businesses and paying cash when possible.

The new ownership here at The Inferno Hartville is so accommodating, friendly and prompt with their…read moreorders. In addition, their food is amazing! Thank you for being so great! If you haven't tried them lately, you need to! There is a night and day difference from previous ownership/management!

Ordered takeout from here tonight; food was delicious! The arancini balls appetizer were so good,…read morenot your traditional arancini but still fantastic. We got the pepperoni hot honey pizza, it is thin crust, flavors were on point and it was cooked perfectly, but the star of the show is their wings!!! They were large wings and the sauce and rubs were flavorful. We got Cajun and Buffalo, but they have a nice selection, we will definitely be trying more!

They have great pasta and the garlic bread is sooooo good omg! The staff are very kind and deserve…read moremore credit for what they do being the only server. The service itself is very fast. The atmosphere reminds me of my grandmas house (which is a good thing) and this is a go to spot if I'm craving Italian food and not wanting to wait 15 hours for spaghetti. Also the homemade meatballs (I'm guessing they are homemade) are very good and i love them

Okay, I love mama guzzardi's. I grew up coming here when I was a little girl with my family. My…read moresiblings and I are now adults, and we wanted to surprise our mom for mother's day. She loves their food and even told sweet stories about mama guzzardi giving out flowers to mothers on mother's day when she was still with us. We used to eat here at least once a week growing up. I've only been a handful of times since their remodel and the ambiance is definitely different. It's not so much a cute little Italian spot as it feels like a collab with a sports bar. We do miss the walls of old pictures, but also understand growth and wanting to change with the times. We went for mother's day, and it was absolutely beautiful outside. One of their more recent renovations was their front patio, so we decided to indulge. We had a reservation for 1pm, and didn't tell our mom where we were going. We got to the restaurant at 1, and my mom was delighted. We weren't sat until 1:10, but also understand it was mother's day, they were busy. We sat outside and didn't see a server until about 1:25. Again, they were busy we understood. When the server came out, we knew what we wanted because we had plenty of time to look at the menu. We ordered food and drinks. We then didn't see our server with drinks until 1:45. We were very hungry at this point and asked if we could have our bread (we love their bread- it's a staple)! Our server ensured us it was just coming out of the oven and he'd bring it right out. We then didn't see our food until about 2:05 (and no bread was brought in the meantime). Our server wasn't even the one to bring our food out, it was a young girl. She gave us our plates and said "wow, you guys don't have anything out here". We expressed that we'd been here for over an hour, our drinks were empty, we didn't have cheese or crushed red pepper, we never got bread. She apologized and got us all refills and bread. We then see our server come out at around 2:15 and ask if we needed anything. Our food was gone at this point because we were starving and they didn't even bring out the extra sauce until we asked. We literally ate dry pasta because we had waited so long. While he was there, we asked for the check as to not prolong the whole experience even longer. I went in to use the restroom and the once full restaurant was empty, because so many people had come and gone in the time it took us to just get our food. All in all, it was just sad because we love mama guzzardi's. My sister and mom went back the following week and had amazing service from a different young man. He was attentive and they were in and out. It's disappointing that mother's day was the day they decided to drop the ball as we were trying to have a special day with our mom. The food is amazing and we want to support the small business, but we highly advise to never sit on the patio.

I'm not going to lie, I really miss the old location! We used Papa Bears for just about every…read morefamily occasion, utilizing their many back rooms depending on the size of the event. It could be casual or dressed up. Sigh. The new place just doesn't have the charm. But! The food is still fantastic so I'm so glad it's just moved and not closed. Favorites include baked ziti, chicken feta, the burger, lemon chicken, chick parm, and of course the pizza and broasted chicken. Love the skinny potatoes! Still love you Papa Bears!

This is not the pizza I've grown up with...I'm 57. Every morsel use to be delicious. Not anymore…read more Something has changed. Is it the sauce, the sausage, the pepperoni, cheese, the dough or all? I'm not sure. It looks the same but it's not. It tastes a bit bitter to me and salty. And just not good anymore! My first two pieces of my large pizza and I couldn't even finish that. I just had warmed up leftovers and I didn't finish that and didn't enjoy it at all. I have ordered my last Pizza Oven pizza! I'm even going as far as deleting them from my cell phone. What a shame!

Good breakfast!....all the food doesn't taste the same like many breakfast joints that fry…read moreeverything in the same grease, and it all tastes the same!

Ordered two eggs over easy (not runny), bacon crispy, hash…read morebrowns (crispy) and two pieces of dry wheat toast. Eggs were almost completely cooked through, bacon was crisp and tasty, hash browns were obviously reheated and a little tough. Service was great and atmosphere is a diner which is fine with me.

Cabbage rolls were delicious The staff was very friendly and helpful. The store is very clean and…read morebrightly lit.

I like this place a lot and have been here several times. The atmosphere is casual and has good…read moreenergy. The prices are fair and the servers are very friendly. Tonight the food was not that good. The worst chicken Marsala I've had. The sauce tasted canned and the chicken was flavorless. It came with sautéed green beans, rice, and a house salad, all of which were bland. The bread was definitely not fresh but the herb butter was good. I'll come back but wonder if something changed since I was last here.

Celebrating a belated Mother's Day. Almost everything I tried to order was "out": Cote de Rhone red…read morewine, 2 brands, no French wines available; Charcuterie Board - several ingredients not available; Blue Cheese salad dressing - not available. It became a running joke but also frustrating. Saturday night and so many things not available. The sweet server seemed very nervous but I wouldn't blame her.

We've been ordering pizza from Romeo's Pizza ever since it has opened in Hartville. The pizza is…read morebetter than most fast food pizza shops in the area. Today we took advantage of their BOGO DEAL. We ordered a Buffalo Chicken Pizza and a Build Your Own Pizza, on the build your own I requested Banana Peppers and added on extra sauce and extra cheese. Definitely didn't have extra cheese. It's reasons like this that we don't frequent them more than we used too.

NEWS FLASH: When I go to your site to check out the Menu, I do so because I am not only searching…read moreout what to order, but I am ALSO looking for the price so as to help guide my decisions. What turns me off and what I REFUSE to do is click deeper into the link as though I am placing an order so as to expose the pricing. If you have little confidence in posting your pricing up front, then I have no confidence in placing an order. And just so you understand, you normally only have one chance at setting a good impression. If however, you squander that opportunity while being up front and transparent during the onset, then you forfeit the chance & opportunity to set a good impression up front while lacking any chance to do so after the fact. I came to your site as a First Timer with all the intentions of placing an order. However, after wasting my time looking for any pricing, I left empty handed and doubtful I would ever return and attempt placing an order a second time. Your poor choice and decisions to be less transparent with your menu failed to garner you a potential customer.

Very much like their Detroit Style pizza if you like Detroit style. . I would recommend.read more

Awesome pizza! Friendly staff!…read more Thin crust bacon pineapple is on point. Pepperoni tools are also a great choice.