Design Aire did a great job from start to finish. Their initial consultation was very detailed in…read moreaccessing our needs and didn't try to upsell us over what we needed. The installation was also very professional, on time, and did a great job cleaning up and answering questions. The inspector also remarked at what a great job they did. We are very pleased and I would highly recommend them.

Thomas came to our house to look at 2 air conditioning units that weren't working. He said that…read moreboth units were out of Freon. The newer unit was frozen over so he said he couldn't figure out what was wrong with it until the ice melted and the other was old and should be replaced. He became frustrated with me when I had trouble understanding what was causing the unit to freeze over if there was no Freon. He appeared arrogant and I was ready to send him home at that point, but my wife was mainly dealing with him and it was a hot day. When I complained to my wife about him she said that maybe I shouldn't have bothered him while he was working and that he was very nice to her. After examining the units he spent a while discussing our options which included a new air conditioning to replace the older one or adding 5 pounds of AR-22 freon for $1100. He wanted to charge $7,500 for the new unit which seemed reasonable, but he couldn't do it until next week and, after a quick Google search, I told him $1100 was high for adding freon. Then he once again appeared upset and asked me what I was talking about. When I explained that I quickly looked it up and knew that It usually costs maybe $500-$750 he conceded that I could find it cheaper elsewhere. Then he told us it was $125 dollars for the visit. I told him that he can't charge me for the visit because nobody notified us that there would be any charge. He said that he doesn't work for free. But I told him that without prior notification of a service charge, I didn't believe it was legal for him to charge me considering he didn't do any diagnostic testing or any repair work. He just looked around and told me something any technician could have discovered in a few minutes. He then while standing in our kitchen played the whole recording of the conversation my wife had with the dispatcher to learn that we were right and we were never notified that there would be any charge. Two days later we had Meyer Heating and Air do a same day installation for the same $7500 and they added freon to the other unit for free when the $333 leak detection didn't reveal any leaks. Plus the reps at Meyer were very pleasant to work with so I gave Meyer a 5 star review and Design a 1 star review.

I have been a customer of this company since I moved into my house 17 years ago. I think our…read morerelationship will be ending because I'm moving to Illinois. I will have to confirm. When it comes to reliability and customer service this company is amazing. Every service tech that has come to my home and the young lady that answers the phone all have been amazing. When you schedule service you will get a text confirmation. The nice young lady will call you the day of to remind you and the tech will call when they're on their way. Like I said, reliability and customer service is excellent. I'm deducting one star because there's a man that also answers the phone who needs more customer service training. Each time I have spoken to him I've felt like I'm interrupting his lunch or my questions are below him. There's no compassion in his voice. He speaks very matter-of-factly. When you're having a concern with your heat or air you're most likely already stressed. It sure would be nice to speak to someone who doesn't contribute to your issues. I requested a lien waiver from him last Thursday for work completed and paid for that day. I had to call today, Tuesday, to follow up. The nice young lady emailed it to me within 30 minutes. I hope everyone else is lucky enough to speak to her when they call.

I had someone from Superior come clean and service my leaky air conditioning. Setting up the…read moreappointment, and the appointment itself, were pretty standard. But apparently after the appointment, the technician took it upon himself to call my landlord and tell him I "definitely 100% knew" about the problem because of some flooring damage outside where the AC unit is. Not only did this seem pretty unprofessional and inappropriate, but it was also DEFINITELY 100% untrue. Personally, I have never made it a point, nor have I ever had any reason, to familiarize myself with the details and intricacies of different types of damage to flooring. It might be DEFINITELY 100% obvious to some people, but to me one faded patch of floor looks like another faded patch of floor. And I can't honestly say that I've ever spent any notable amount of time looking at any specific patch of floor, damaged or otherwise. I wouldn't necessarily say I have BETTER things to do with my time, but I definitely have OTHER things to do with y time. This his has lead to an ongoing issue between me and my landlord that has gotten pretty contentious which, as I'm sure you can imagine, has been DEFINITELY 100% super-de-duper fun and pleasant to deal with. So unfortunately, this pretty much tanked what I would have generally considered an overall positive experience, and I DEFINITELY 100% really did not appreciate it. So my advice if you decide to use this company is to make sure you UNCLICK the "please include an inaccurate psychic and non-consensual mindreading" option when scheduling.

Ryan found the issue by trouble shooting the unit and explained in detail what needed to be done to…read moreget my unit up a cooling again. Ryan was very knowledgeable on my unit and even showed me the diagnostic report on my unit. Ryan showed me different options on fixing the unit and explained their company's offer a maintenance program. I like the maintenance program because like many people I get so busy with life things that I do forget to schedule a maintenance appointment. Air alliance team actually send you a text to remind you to schedule your next maintenance appointment. Air Alliance Team was highly recommended by my Co Worker Jake. Who just had a new A/C unit installed in his home less than 3 years ago. I highly recommend Air Alliance Team they offer excellent services and knowledgeable technicians! I was asked if I would put a yard sign up at my house. I said yes I would proudly display Air Alliance Team yard sign Thank you for the great service and experience with your company.

Kyle was very knowledgeable and competent. Did a great job explaining how my humidifier worked.read more

At first I liked the guys that came out to service my furnace/ac and then my water heater…read more I did not like their appearance. They both had big beards and I mean long dark big beards. One wore shorts that exposed his butt crack because he had no underwear. That's not the worst. I had a coupon from their website which never got recorded so that was a joke. Never got the $20 discount. Then the worst was there was a Spire (Laclede gas) rebate for $200. Never got the paperwork to submit that though was told it was there to do. Where does this company get their technicians? From Mongolia or worse? Professionalism means more than doing a job it means showing up as a human being and shaved and not being some caveman.

This is not directly positioned against air comfort but now that they have purchased Agers I feel…read moreobligated to now inform new customers as to my situation. I have two Mitsubishi split units one works great the other has had at least 12 repairs and were unable to get replacement. Was given Mitsubishi customer service which is useless as they do not call back. When I finally talked with the owner of Agers he informed me he had sold his business to air comfort and really had nothing left to help me. I finally had Hoffman out they founds some wiring issues and again are replacing electronic boards. Mitsubishi and I believe Cresent who I believe is their distributor could not repair and refused to replace. When I called Air Comfort I spoke with a very nice lady who then informed me to take it up again with Agers who I just told you was bought out by Air Comfort. So be careful they say they will respect Agers warranties and product dispositions but it does not look that way. I have filed with the BBB and will more than cost them business compared to a replacement cost of a unit. Enter with this company cautiously.

After over three months of operation, cooling and now heating, I give Galmiche's a good five stars…read more We'd had Galmiche's give us a bid several years ago and were impressed then, however we didn't have the funds and decided to wait and see. Well, this summer as we experienced our hottest heat wave, the nearly 40 year old system finally died. Galmiche's came back out, gave us a new bid and had a new system installed within four weeks of our old system dying. Over a month later the AC wasn't working again. Galmiche's came out, found a problem and fixed it, on warranty. A couple days later the AC stopped working again. The same technician came out, did a deeper dive and determined that a part hadn't been replaced that should have been as part of the complete install. The company warrantied the repair again, accepting responsibility. All in all, I've been very pleased with Galmiche's. Their price, their courteousness, their promptness, and their integrity. I recommend them, and will definitely consider them when our second system (we have a two system house) finally kicks it.

No slimy sales people here! Honest and upfront with pricing that is affordable. We used them twice…read morefor new systems in our homes. They hire and keep quality people. They don't waste your time with hours of sales rhetoric. The office staff does a great job with follow up and I don't have one complaint. Mr Galmiche even found the reason why one room got no air or heat -our damper in the basement was closed! Problem solved, thank you!

My home suffered damage from a recent storm. It caused electrical issues that needed repair, and in…read moreaddition and during a recent dangerous heat wave my AC wasn't working either. After an electrician determined that the AC wasn't an electrical issue, I called Click and someone was there the same afternoon. He was friendly, knowledgeable, and honest. He located the issue and repaired it in no time and took extra time to clean the unit as well. I'm very happy with the service I received and will gladly refer anyone in need of their services anytime!

I called at 8 o'clock this morning and a repairman was here by 8:30. Wonderful service. Was able to…read moretalk options. Very pleased with his work.

I had them come out and give me a quote for a furnace and A/C on a very cold day and was happy they…read morecame out to install the next day. The tech guys got it up and running and I was happy to have heat again. The one problem I had, and still do, is when the furnace comes on it sounds like a train is in the next room. It's very loud. Later I heard a lot of noise in the furnace area and investigated and found a lot of plaster pieces on the floor and a large hole in the ceiling above the furnace. I called the Sales guy, Jim, and explained what I saw. He immediately started blaming me and said they were not responsible for anything. I regretted even calling him. I was not asking him to replace the ceiling, I just wanted someone to look at it. I then called the office and talked to the Receptionist who was so sweet and very nicely told me they would have someone come out and look at it, which they did. I was told there was a small hole, to begin with, and with all the work that was done, it probably messed with the hole. I would have liked it if they could have just covered it up with a piece of wood but it wasn't offered.

Fantastic response and top notch service. Our thermostat malfunctioned on a Sunday when the…read moretemperature had dipped down to to 40 degrees. We had no heat and the thermostat had turned on the AC. I emailed Fresh Air at midnight and asked for help the next morning. Bright and early - it was 40 degrees inside my house at 7 a.m. -- Fresh Air replied to my email and said a technician could come out at 9 a.m. I said yes, please, and the Fresh Air guy was here exactly at 9 a.m. He knew what the problem was, installed a new thermostat, and he was finished in 30 minutes. I had emailed another hvac company but they failed to respond to my email, so I called them but all I received was phone tags between the answering service and me. Very frustrating. So I give Fresh Air 5 stars for outstanding response.

I called them regarding to get my water heater replaced. Darren was set up appointment the next day…read moreto come by and take a look at it and discuss cost. He never came by during the scheduled times. I had to call to find out if they were still coming I got the feeling while talking to him that he forgot the appointment. Decided not to go through with the appointment.

It's been years since I've used Doyle, but that's not a bad thing…read more In the past few weeks, I've needed the MB sink not draining, the basement Whirlpool refrigerator (40 years old) not freezing, and the kitchen Whirlpool refrigerator freezer lower basket not opening well. Enter Kevin for the sink, and Bruce for the refrigerator. Kevin fixed the MB sink, which was corroded and needed a replacement drain. Bruce told me the 40-year-old Whirlpool refrigerator in the basement was a loss, as the freon it's using is running out, and no longer available, replaced a long time ago by another coolant. OKEY DOKEY . . . time to get another refrigerator for the basement, but this Whirlpool sure served its 40 years well!! Lastly, Bruce told me the kitchen Whirlpool refrigerator needed new gliders for the freezer basket. I could see how they were not working completely. Bruce ordered the gliders and within a couple weeks, he was here to install said new gliders. They worked perfectly. And Bruce showed me how well that freezer basket was working and actually the whole damn drawer opened . . . something I had never experienced. YIPPEE on all counts!! I still need to contemplate getting a replacement refrigerator for the basement. Nothing fancy at all. Just a plain old refrigerator. We'll see!