Had the experience of putting myself in hands of Dentists who lack sensitivity. I understand why some people dread visiting Dentists in general. Don't Blame them. But not all dentist are insensitive. So happy I found this Dentist office. DR. Farrah Koutchek is the most passionate most caring, understanding Dentist I came across with. I trust her judgement and work. very Happy With the work and recommendation she has done as Well as given me. All her staff are exceptional. Starting from Alma at the desk very professional with great greet when you come in. Jason is the BEEEEEEST hygienist in Town. Gema and Jessica so caring and the rest of her staff as well. I really recommend them. 110%. Thank you DR Koutcheck. I really appreciate you and your TEAM. (keep up the exceptional work) read more

I first off should start by saying that I hadn't gone to the dentist in a while due to losing my insurance while getting this new job so I was a little worried about what experience I would have but this place is AMAZING! I super, duper highly recommend hygienist Jason for a cleaning cause this person was incredible, social, kind, and willing to share all the tips to keep up with your teeth. I already booked my next cleaning and know I'll be in the best hands possible!! Thank you CDG for building such an amazing place!! read more

Of all the dentist I've gone to, Citadel Dental is my favorite. Staff is polite and professional. They've always been flexible, understanding and accommodating when I've needed. They've always put me at ease when I've been nervous about getting work done and have throughly answered any questions I have. Dr. Koutchek is awesome! She's friendly and so knowledgeable. I've recommended Citadel Dental to at least 4 people and they're all pleased patients! read more

Citadel Dental Group - General Dentistry Near Me - Commerce, California

The Dentist is very good. She is very caring. She always makes sure you are good and she remembers your concerns while she is working on you. She always makes you feel cared for and puts you at ease. All of the staff in the front office and the assistants helping the dentist are always very sweet and caring. I have never had a bad experience with anyone here. I highly recommend going here especially if you're afraid of going to the dentist. They will take great care of you. read more

So happy with the work I had done here. I needed an emergency appt and they were able to see me the same day. I expressed feelings of nervousness and anxiety, and the entire staff made sure I was comfortable and well taken care of! Definitely recommend read more

I absolutely recommend having your dental services taken care of at the Citadel Dental Group! I have had several procedures done at this establishment for many years and I am proud to say that not only do they take care of you, but they also ensure that they are looking out for your best interest both health and cost wise. The team there is always very nice greeting you with a smile and always escort you to your dental practitioner. Even after having my health insurance plan switched, I made it a point to ensure that I am able to utilize their services in the new plan as I did not want to switch to any other dental group. Thank you Citadel Dental Group for being nothing short of amazing and efficient in everything you do! read more

After being a longtime patient here I am heartbroken to have to find a new dental practice. The dentists here are great, a husband and wife team. The support staff, Jennifer, Jemma and Jason are outstanding. Unfortuneatly, like several of the reviews here, my issue is with the office manager, Alma. I've had a long standing issue with her method of billing and payment collection. I have always found her demeanor to be pushy and bordering on the unethical by over billing. They say change is good so I.m hoping for a better experience with my new dental practice. Keeping my fingers crossed. read more

I am so disappointed on how much Citadel Dental Group hikes up their prices. The dentist kept telling me that after COVID their prices went up. I want to know why you want me to pay out of pocket $3800? I went for a second opinion to another dental office who states my out of pocket is $1600. Citadel Dental Group this is highway robbery. SHAME ON YOU. read more

Great dentist being painless on dental work had done. Also friendly atmosphere with front desk secretary and all the dental assistants. I highly recommend this place to have dental work done. Making appointments was fast and easy, along with the location is simple to locate so can't have trouble finding. read more

Horrible dentist office no communication, customer service is Poor, questionable environment. I would suggest going anywhere, but here.

I want to start by saying that I know I needed a lot of work done. It had been years since I had seen a dentist. I went against my better judgment and came to this office and was quoted $5k in work. Originally it cost over $10k but my insurance took the cost down. The dentist's assistant swore that I was getting the best level of care for the best cost.... I am 23 and do not even have 5k in possessions... I asked if I could split the work up for financial reasons and the assistant said it wasn't a good idea. She then says, "why don't you ask your mom for the money?" Well first off, the normal person doesn't have that much money lying around. Secondly, I thought that "solution" was not a solution at all. It was invasive as fuck. Anyway, 1 week later I went to my primary dentist and was quoted $1k. When I went to my primary dentist he laughed at the itemized bill that i got from Citadel Dental Group. Half of the stuff that this dentist wanted to do wasn't even necessary!!!!! I have since had the work finished by my primary dentist and feel much better about my choice. Do not come here. They are money grubby. They saw my insurance and decided to have a fucking field day. I will NEVER be back. Like never. Please save yourself. Do not come here. read more

As I had teeth pain even didn't know where to find a dentist, I went shopping to Citadel, there finally I found Citadel dental group. Entering the clinic I met Dr Farrah Koutchek, she welcomed me with a smile and friendly attitude. I highly recommend Citadel Dental group and have only good things to say about my experience with Dr. Farrah Koutchek and her team. The staff is incredibly friendly and professional, I was never left waiting and scheduling appointments was easy. If you have anxiety about going to the dentist go see Dr. Farrah, she is warm, responsible in her job, friendly, and most importantly - professional doctor! Everything was explained up front so I knew what to expect. I'm so glad I went to Citadel Dental group definitely the best experience at the dentist I've ever had. Exactly teeth treatment is too hard and painful but Citadel Dental group made it much more easier for me. read more

I have never left a review on Yelp, but this place definitely deserves it. So back story, I have not been to the dentist in about 5 years or so. I had a horrible experience and did not want to go back. I finally decided it was time to give it a try again so I researched and found Citadel Dental was covered by my insurance so I gave them a try. I am so glad that I did! The staff is amazing, so nice, and extremely patient! Alma, the office manager is so warm and welcoming. Rosie, the dental assistant was extremely sweet and patient with me as she took my xrays. The dentist explained everything thoroughly and showed me my X-rays to help me understand what we needed to do. She was so gentle with numbing my gums that I didn't even feel it! This will be my dentists office for life!! read more

I haven't been to dentist for a while because of Covid, but it was time to go. I always went to the Pasadena offices, but since Dr Kouchek only works out of the Citadel office I'm going to Citadel now. I loved everybody at Citadel Dental. They are so nice and their work is amazing! Alma is so professional, she is very prepared. She goes over and above what most offices do. She calls your insurance and get your benefits in advance. Then she explained how my insurance covered the services. I love this office. I knew dr Koutchek would have a great staff, but I didn't expect such nice professional people. Love loved my experience. I don't mind it's more drive than the Pasadena offices, but hope Dr K start working in Pasadena offices again . 5 stars not enough for Citadel Dental. I would give them 10. read more

Staff was very friendly and very personable. Got to check it out for yourself A++ and open Saturday a month for your convenience read more

Citadel Dental Group - General Dentistry Near Me - Commerce, California

I'm not a consistent yelper, yet, after reading all these reviews, they make no sense after the wonderful experience I just had yesterday. Dr.K was going to be my 4th and last opinion before heading to USC. All the other dentist I had researched and are "5 star" belittled me and did not want to even try to help with my unforeseen situation that had become an infection with bone loss. As soon as I walked in the door , I was greeted pleasantly by the front office and Dr. K. They do have reserved parking of two spaces ..so what ? I have a business and I too have limited parking. They allowed me to move the cones to park because its RESERVED and you know what? I would not mind walking half a mile after the art Dr. K and her assistant did in my mouth and most importantly gave me options in order to get me out of danger. Dr. K's floorplan is an opened one and i seen her helping all patients at once and for me , that's comforting because she gets to see all her patients while working on one. My financial status isnt great because we have been affected by Covid19 however I will make an effort to save on the side in order to get more work done by her and shes gained 7 loyal customers thus far from this end. I highly recommend you give her a try because it's nice for a dentist to be forward and comforting rather than cold with no sympathy. Theres options and she gives them. Bottom line , she works with you and it shows that she loves what she does. read more

Waste of time!! Do not go here!! They made me drive back her twice for no reason. They have 3 different offices but only 2 dentists between them all. I have had 2 root canal fillings, from them, fall out! One of the teeth actually broke in half and I had to pay out of pocket to get it pulled because it couldn't be saved. And still have a the othtooth that needs to be crowned! Every time they told me everything was good to go, I show up to the appointments both times, which is a pretty far distance, and both times "something wasn't right" or "miscommunications". I had an appointment, but called ahead with almost a weeks notice prior, and said I'd have to move my appointment because I didn't have a baby sitter that early. They were supposed to call me if there was an opening for a later time, but I never received a call so I assumed they would call me to reschedule to a later date. Over a month goes by. I call in, to try and reschedule, and they proceed to say, "we can't give you an appointment, for missing your last appointment". Myself, like most parents work a 9-5, and can't just take off work, so Saturdays are pretty much my only option. Whole things is just super unorganized. read more

Hands down the best dental group period! The staff were amazing! The receptionist was so sweet and helpful the hygienist cleaned my teeth no bleeding no pain and they were so comforting and nice. The dentist Dr.Farrah was reassuring and kind. They made me feel better and I'm extremely grateful that they are leading me towards a healthy dental life! love this place. Amazing read more

Dr. Spero is great! He's very accommodating, quick, and wonderful at what he does, he also makes sure you're never in pain while he works! I highly recommend him, and the staff that work here are so lovely and helpful as well! read more

Very friendly environment and very patient. Helped me calm down with my root canal. Would high recommend.

UPDATE: i did recieve a phone call from Dr Spero about two weeks ago and he attempted to "rectify" the situation. But I honestly thinknhe just wanted me to remove this review which I told him I qould not because that was my honest experience however I did promise I'd update after I saw my regular dentist. I just left the dentist office and my dentist looked at my xrays that did previo3in July as well as the xrays from citadel dental group and he also did a THOROUGH exam and cleaning of my teeth and he once again told me i have NO cavities and his exact words were "i don't know what they're looking at but you don't have any cavities" so all I will say is be vigilant in your health don't just take someone's word if you know something does jot sound right. And as Dr. spero told me it is always food to get a secind opinion which I did from someone who I trust and have trusted with my mouth for over 20 years so needless to say citadel dental group will never get business from me and I would advise anyone who goes here to get a second opinion before paying for pricey procedures............. sorry it is long but READ this before going here...I went in to get a consultation for braces. when I got there they did xrays which is normal and expected for a consultation however once the doctor came in is when things took a left turn. she comes over and tells me I need an exam and I told her no I just came in for a consultation and she continues that she has to do an exam in order to do ortho treatment (however, I wasn't starting treatment I was just there for a consultation). So she continues to press the situation and says she has to check for cavities so sprays water in my mouth and looks at my teeth and determines in less than a minute that I have FIVE cavities, mind you i just went to my dentist, that I have been going to for 20+ years and was told I have no cavities. So she explains I need to get all of them filled before I get braces because she may want to put a blocker on and cover my teeth and the bacteria will grow and it will get worse. So I ask are these new cavities because I just went to the dentist and she says no they have been there but some dentists have a "philosophy" to not fill cavities if they don't think it is necessary and they will just "watch" them so I explained again that I have never in 20+ years been told I have a cavity and her response is "well I'm just telling you the philosophy" so after she tries to get me to get fillings she finally talks about the braces and she is going to lie to my insurance company to get the money for the braces. After I tell her I am going to go see my dentist she says she will go print the pictures she took so I can take them to him (because I now am not eligible for an exam at my dentist for 6 months). she leaves and never comes back the front desk lady comes with a break down of how much i would pay for the fillings that I already said I was NOT getting there and the braces then proceeds to ask AGAIN if I wanted to start getting them that day. I told her no again and that I was going to see my regular dentist she gets up and starts walking away and I get out the chair and leave I never got the pictures that I was told I was going to get she gave me a business card and said email her if I need to and the doctor NEVER came back and said anything. These people are clearly just in it for the money and I would never recommend anyone go here read more

Been coming here to see Dr. Sparrow for 9 years. We were first referenced here by a family member. My first visit I was very impressed with how thoroughly he explained the procedure and since then we have not been elsewhere. We have two small children and Dr. Sparrow is great with kids!! If you are looking for a great family friendly dentist Dr. Sparrow is perfect!! read more

Great dentist all around.first timer and was expecting a worst experience.everything went so easy and smooth.really appreciate the professionalism and comfort provided.will Def recommend this place to other people. read more

I have been a patient of Dr. Spero's for over 20 years. My wife and 4 adult children ate also patients of Dr. Spero's and his wife. I moved from Pico Rivera to Eastvale 12 years ago and we all continue to make the trip down to see him. Dr. Spero's and his staff are the epitome of excellent and caring service. I have recommended family and friends to him and they have all been 100% statisfied. Thanks Dr. Spero's and staff for keeping my families teeth in great condition. read more

Dr. Spero worked on my crown and he did an awesome job. Dr. Spero takes his time with his patients and explains the process which I appreciate. I've been coming to Citadel Dental for quite some time and even though it's a little ways for me it's been worth it. read more

We met Dr Spero as an emergency on Sunday. I called at least 3 dentists that we knew and told them my husband was in excruciating pain but none of them were willing to see us in Sunday. Dr Spero said right away that he is willing to treat my husband. I understand, you'd say it's $ for him. But I think it was his heart and Dr duties. My mom was a Dr and I know that all doctors give the oath to help the patients in pain. Dr Spero made my husband very comfortable. We really liked his manners and attitude. My husband said that he was very gentle and kind when doing the surgery (he needed an extraction, we already knew about it) and made the procedure very easy to go through. So we are going to be switching our dentist to Dr Spero and his wife. They are located very close to home and most importantly we Loved the work he did and this is what matters Thank you Dr for taking the time away from your family of Sunday and helping my husband! read more

I've been coming to this dentist office for over 2 years now. This dentist. Dr. Sparro is such a great dentist! He is gentle and knows if you have any discomfort he will stop to make sure you are okay with what he is doing. They only open the last Saturday of the month. But I needed some dental work done and the Dr. made an exception and saw me on a different Saturday! Amazing! He was even taking care of another patient with an emergency right when I was leaving. This great customer service is something you do not get with most dentist. This is why I am happy to call Dr. Sparro my dentist. To be honest with you, the entire staff is amazing. Take it from someone that has had a fear of dentist for a very long time is finally comfortable with one. read more

I've been coming to Citadel dental group for some time now and have referred by family. Always cordial and give excellent service. I've never had any issues using my insurance or making an appointment read more

Dr Spero and the staff at Citadel are knowledgeable, friendly and compassionate. My husband has had several bad experiences with dental work in the past, and Dr Spero is our new go-to-guy. read more

To start off I wish I could give this dental office a 10 stars. My husband was experiencing extreme tooth pain & was scared to go to the dentist due to his past experience. Once he landed in care of Dr. Farrah his fear was gone she took care of him made him feel comfortable. The next day we returned & he seen Dr.Farrah's husband which is Dr. Spero he was amazing as well extracted the tooth checked on him to make sure he was doing well! Overall it was the best experience we had amazing team all so very friendly. I highly recommend this dental office definitely returning!!! read more

Excellent office. I had a big dental emergency Friday evening and thank goodness Dr.Spero was there to help me. He was very friendly and calm and got me in first thing Saturday morning. I have many dental issues and generally very nervous and anxious about dental work. Dr.Spero was honest about what needed to be done and explained how it would go. I felt very comfortable and at ease during my two emergency root canals. I was taken care of in a timely fashion and even arrived to work on time! The entire office was friendly and helpful to me. I look forward to returning to Dr.Spero read more

I had not been to the dentist in a while, made a phone to there office and I was able to get an appointment as fast the next day or two! Staff very friendly , and Dr. Spero very kind and work got done at good timely manner, we actually got more done then excepted! Will definitely continue to come here. Overall Great experience, can't wait to finish up all the things I need to be catch up with my dental work. read more

Because of this HORRIBLE doctor I have not been wanting to go to the dentist for months. This dental office only cares about money. They will seriously take payment before even working on your teeth. Not only that but Dr. Spero is so incredibly rude. He has terrible customer service, he teeth shames you in front of everyone and he guilt trips about the decision you make on whether or not you want him to work on your teeth. Because of this dentist I have been feeling so nervous to get my root canal that was already started by him finished. Finally I went to a new dentist. Someone that was caring, not self centered, didn't care about the payment right away and wasn't a total asshole about your decisions. I am now so so so happy with my new dental office and I am no longer afraid to go fix my teeth. Dr. Spero is an awful dentist. I would never trust him again or his wife. Save yourself and don't even read the "good reviews" because most of these reviews are bad. I wish I read them before going into his office and feeling horrible! read more

I found the place on-line when I was looking for places contracted to Cigna PPO. The people there are very nice and the prices are very good. Before them we used to go to Acevedo dental and that's when we realized how ridiculous we were being charged before coming here. Only negative thing I have to say about Citadel is be ready for a long wait even with an appointment. read more

I havent gone to a dentist in literally 10 years, due to being traumatized by my previous dentist when i was a kid. The Drs here, especially Dr K, eased my anxiety, fixed my dental problems and left me with a fantastic experience. I look forward to going to the dentist, and i will definetly be coming back here to fix and maintain my smile. Thanks so mich Dr K, youre amazing. HIGHLY RECOMEND read more

I do not know what people are saying about the customer service here. Let me start off from saying the experience from the second I walked in the door, to the second I walked out the door was all so welcoming and genuine. They showed a sincere care for me from the friend desk, to the hygienist, to the doctor. They where all so nice and seemed very informed and where able to answer and exceed all my questions. I will be sticking around this office for a very long tome. I strongly recommend them. read more

I hateeeeee going to the dentist. Due to that I've needed to have various procedures done. I dreaded the time, money and pain. However, Dr. Spero has made it way more bearable! Dr. Spero and his staff are all very efficient, friendly and personable. I cannot really put into words how efficient the staff is. It left me in awe! He works with your insurance, your budget and what procedures need to be done. I highly recommend Dr. Spero! Amazing. Amazing. Amazing. read more

Dr. Spero and Dr. K are both awesome and caring dentists. I found them one terrible night when I chipped my front tooth while at dinner (on a Friday night) I immediately freaked out and found Dr. Spero online listed as an emergency doctor. He answered the phone immediately, reassured me that all would be taken care of, and saw me the next morning at 7am. I was then worked on by his wife. (Dr. K.) she is the sweetest person ever. She was very gentle and soothing, she did a beautiful job with my temporary teeth ( I decided to just get both front teeth crowned) they even RUSHED my crowns so that I could have them put on ASAP. I'm switching from my regular dentist and telling everyone about them! They really do care about their patients! read more

Came here on a emergency this doctor opened his office just for me, because I was in pain. I am very impressed with his kindness. I don't like the dentist and due to my impressive experience I'm now no longer afraid but also a YELPer! Thank you DR.SPERO!!!! read more

Citadel Dental Group - Recognized by the City of Commerce.... - General Dentistry Near Me - Commerce, California

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Spiro is a quack! Had a horrible experience, he didn't kill the root from a root canal leaving half of the root still viable resulting in severe pain and infection. The only way to resolve his mistake was for me to loose my whole tooth. He left a drill bit in my tooth as well. He also lets is regular staff do hygienist work. Beware when having this man work on you he is a life threatening dentist who shouldn't be practicing. read more