I just had a new roof installed by Citadel roofing and solar and they did an absolutely fantastic job. I had solar panels to remove which they did with the help of the Sales rep, Eric Andersen. Eric went above and beyond to make sure the panels were removed carefully and properly. He was actually up on my roof removing the panels himself with the help of the workmen. Eric was there every step of the way to make sure my pool was covered in plastic to prevent debris from dropping into the pool. He also covered the inside of my garage to keep the dust and debris out. After they were done with my roof Eric was there to make sure everything was cleaned up. also, my new gutters were just gorgeous. everything Citadel did was perfect. Eric was the best and the roofers were so polite and hard working. they have an amazing crew. Citadel is lucky to have someone like Eric working for them. He makes sure the customer is taken care of and follows through with every detail. If you are looking for a new roof, look no further than Citadel. they have my highest rating and approval. read more

This was our first experience with Citadel Roofing and Solar. We needed three micro inverters replaced. The initial installer of the system retired. Citadel was one of the recommended places that would service our rural area. Although they had not done the initial job they were very willing to assist us. Starting with customer service I received a lot of information-then I was transferred to the Service Department as I had questions regarding cost etc. From then on I was in contact with Bernice. She answered all of my questions, she set up appointment time etc. Eric the technician arrived promptly on time, was professional, courteous and worked quickly. Then more follow up with Bernice and a quick return visit for a plug in issue. Again Eric was here early and issue taken care of quickly. We are very pleased with Citadel and the excellent employees and much relieved to know we now have a solar contact that we can refer to! read more

There were many delays, due to Davis permitting process, in the effort to get an EV charger installed in our garage. Leslie Gonzales and Citadel were in close communication with us throughout this process. They did everything possible and necessary to move things along. Moments of friction were well-handled, always. They had also done our roofing, and when a leak was evident during recent storms, I had sent an email after hours, expecting to hear the next day. The email was answered in the evening, the SAME day I sent it. A tech was there the next morning, and a leak, we now realize, that has been present due to chimney cracks, was discovered and will be repaired. Prompt application of temporary fix has saved us from further damage. Citadel repeatedly has gone above and beyond usual expectations, and we couldn't be more pleased. D.J.H. read more

One of your work trucks with two workers in it almost crashed into my car on the freeway going southbound yesterday around 11. I was about 90% merged into the lane to the left of me with plenty of space and they merged towards me from the lane to the left of that one, speeding in without any turn signal, and forcing me to brake hard and swerve back into the lane to my right. That nearly caused an accident in that lane as well, as the cars had to slow down to accommodate me re-entering. They didn't even seem to notice that I was there despite us being nearly parallel when they decided to merge. Please tell them to pay more attention before they hurt somebody or themselves. read more

I don't even remember when I last posted any review on line but this I have to write. I was having trouble with my solar system inverter and the last company had gone out of business. I contacted Citadel and Bernice stepped in to help What a blessing that was. In no time I was able to get my system going and was able to track the performance. Bernie was quick and efficient. We need more people like her to interface with customers, who are efficient courteous and willing to go out of their way to help. I am going to ask my relative who also had their solar system installed with the same defunct company as mine to switch their account to Citadel. Bernice, thank you read more

I have received great service from Citadel since day one of the installation! My most recent experience was outstanding to have a new communication device installed. Leslie Gonzales and Bernice Yoder were very informative to help me understand the different options and arrange for a speedy installation! Leslie and Bernice were efficient, courteous and accommodating through the whole process. Eric the technician was right on time and very knowledgeable accomplishing the installation with great expertise! I would recommend Citadel any time! Great people!! Todd B. read more

We are so impressed and appreciative of the help we received from Bernice & Tyler. Our Solar unit had been down, Bernice scheduled an appointment, Tyler came out - explained the problem, ordered the necessary part. Once it arrived and Bernice had a cancellation so we could an earlier appointment, Tyler delivered and installed it as he walked us through everything being done and helpful suggestions going forward. Really nice to find a company that goes above and beyond - Bernice and Tyler are exceptional and an asset to Citadel Roofing & Solar. read more

I have been having a pigeon issue under my solar panels and surrounding areas on the roof and needed guidance on the potential voiding of the Citadel warranty if a contractor got up there to clean it. Leslie got back to me quickly, patiently answered all of my questions and worked with me to resolve things that were standing in the way of my hiring a clean-up company. She definitely went the extra mile for me and is even trying to help out a neighbor with the same issue. This is how customer service is supposed to work. Very impressive. read more

I had a problem with my solar panels that were installed by another company. Unfortunately they had gone out of business, and my solar system was down. I was able to get a hold of Bernice at Citadel, and she walked me through the thorough troubleshooting process, which resulted in getting my system back up and running Bernice was extremely knowledgeable about the process and the product and extremely polite as well. I'm happy to say my panels are now producing energy again thank you very much Bernice! read more

I appreciate the excellent customer service I have received from Citadel personnel. Leslie is always very helpful when I've called for assistance. She goes above and beyond. I'm thankful for Riley for getting my solar system up and running, and for helping with Enphase. I thank Tyler for responding to email communication. Kudos to all the Citadel staff who has helped, and thank you for the patience you have shown me as someone new to solar and answering all my questions. :) read more

The Citadel Roofing & Solar team resolved a solar panel warranty issue seamlessly. We received great customer support from the intake through assessment all the way to the replacement of the defective micro-inverter and the installation of a new one. The team (Leslie, TJ and Eric) is knowledgeable, customer-friendly, responsive and provides great service. Based on our positive experience with the Citadel Roofing and Solar team, we recommend them highly. read more

Bernice and Memo were just awesome in helping us get our broken solar system back online. They were always on time, professional and courteous through the entire process. We needed hard to find parts which they sourced and then installed. This took a while and so many contractors just forgot about you when this happens and they did not. They kept us informed throughout the process and really followed through. Such a great team. I highly recommend them. read more

I called Citadel in a panic because of an issue I was having with panels another company installed. Bernice, Riley and Stephanie provided the best customer service I have ever had. This was the only company willing to help me and they went above and beyond. Everyone I interacted with was professional and a joy to talk to. I highly recommend this company for any solar and roofing project! I can't thank them enough for what they did to help me :) read more

Our Solar system was working but I could not monitor it on my phone do to my solar system was not in name. When we bought the home years ago we were under the impression that it would have transferred in to our name. Anyway it did not so Leslie Gonzalez in the Citadel Service dept- went to work for us. She figured every thing out for us, NOW WE CAN MONITOR ALL OUR PANELS ON THE ROOF, THANK YOU SO MUCH LESLIE YOUR THE BEST. read more

Bernice and TJ helped me immensely with a recent Solar Inverter failure. Bernice helped me with the warranty replacement and scheduling the repair. TJ did an excellent and efficient replacement and went the extra mile when I asked about monitoring options and possibly adding more panels to my PV array! Thanks much to both of them for a successful repair and getting my PV system back producing!! Fred C. read more

Bernice Yoder at Citadel was my lifeline during our inverter replacement on an inherited property whose original solar installation company went MIA. She never rerouted me to another department, but rather responded to all of my inquiries personally after have researched the matter completely. Citadel met our escrow deadline for repairs during a trying time. Thank you Bernice and Citadel! read more

Technician Eric Rejrat did a perfect job with less time. He explained me clearly how the panels and CTs work after the installation is done. He was very patient in doing his work. I was in the right hands and with the right company for the solar requirements for my house. Customer service rep Leslie Gonzales is outstanding in helping me with this process. read more

Leslie was super responsive and helpful in answering all our questions while getting us setup with consumption monitoring. Eric clearly explained all the installation steps before running the required conduit and hooking everything up. He was fast, courteous, and knowledgable. Highly recommend Citadel and their awesome team! read more

Awesome service and attitude!!!! Showed up on time and ready to go. Took care of all issues I had and new ones that showed up with ease. I now have a better understanding of my system and how it all works. This is the experience we all hope for. Thank you!!! read more