When I use to work in Concord I would pay my Citi Visa here at this location. This location is a great. I was help by the banker and did not have to be waited for a long time. This location can be hard to find parking since 7-11 and Round Table Pizza are in the same plaza. If you're a student at Diablo Valley College and you got a Citi Visa card this would be the place to pay your bill at. read more

I submitted a dispute on a charge under the Fair Billing Act to my Citibank credit card. The process indicated an investigation was in process. The charge was for a barbecue grill I ordered on June 19, 2025 that I never received. I was denied by Citibank with no reason given for the decision. I contacted the company BBQGrills . com and the informed me that there was a switch in their bank, I should submit a new dispute, they would send me an email to forward to my credit card company and this should secure my refund. The company said Citibank could get the money back from them but this would help me get my refund sooner. I submitted the email from BBQGrills that said I cancelled my order on 8/8/25 and I was due a refund. Citibank opened a second dispute and I was denied a second time on 12/12/25. I spoke to the Senior Account Executive Crystal at Citibank and she said that Citibank could not refund all disputes because they would go bankrupt. I have been a customer with Citibank for over 14 years. I charge all my bills and purchases on this card. They have made a great deal of money on my account. The refund should have been $2,072.76. I have had disputes approved in the past for $6.95 a much smaller amount. The reason Citibank denied my dispute was obviously the amount of the dispute not the validity. This company is as corrupt as BBQGrills. I am a retired Civil Servant (37 years) . I am 74 years old and can not afford to have this money stolen from me. I have tried the BBB and Consumer Fraud (CFPB) to no avail. I have been told California has the strongest consumer protection laws especially for Elders but I haven't experienced it. I plan to go to small claims court. This is very time consuming and mentally and emotionally stressful. If you read this DoNot get a Citibank credit card or order anything from BBQGrills.com. They are unethical and BBQGrills is a criminal enterprise that steals your money. read more

Unacceptable Discriminatory Treatment - Angel Liu I am the CEO of an international security firm with offices around the US and Mexico.... I visited the Pleasant Hill Citibank branch on January 31, 2026 to make a routine deposit for a long-standing customer who has banked with Citibank for over 20 years. I was assisted by teller Angel Liu. What should have been a simple transaction became deeply troubling. Ms. Liu made unprofessional comments about the account holder's name, suggesting it "didn't sound right" and appeared to be "multiple people." When she asked if it was a Spanish name and I confirmed the account holder was Mexican, her entire demeanor changed immediately. She became noticeably hostile and ultimately denied the transaction without valid justification. This treatment was discriminatory, unprofessional, and unacceptable. A customer's ethnic background should have absolutely no bearing on how they are treated by bank staff. The account holder has maintained their account in good standing for two decades and deserves the same respectful service as any other customer. I am extremely disappointed that this occurred at a Citibank branch in California, and I expect the bank to take this matter seriously. Discriminatory behavior has no place in banking or any customer service environment. I recommend not being a customer here and will be filing a formal complaint with Citibank management and considering further action if necessary. read more

Worst branch in the Bay Area! "MARIA" the personal banker there is a very ignorant banker. My wife and I provided the correct documents to close my MIL's checking account but was declined. We provided the SAME documents to Christine in the Alameda Citibank Branch and got it APPROVED in 2 days. DO NOT GO TO THIS BANKER IN PLEASANT HILL. She is a total dummy! If I could I'd give them a MINUS 20 if I could. She wasted our 3 weeks of going back and forth with all their requests. Never again. When the DECLINE letter was mailed to my wife, the Branch Manager name wasn't even printed so we had NO ONE to complain to...Very bad service. RUN....do not go to her. I warned you in advance! read more

10 day authorization hold for a change the merchant has already claimed in writing (day of charge) that it was a mistake, is stealing. 2 calls to Customer Service and a personal visit to my local bank manager was no help. Everyone claiming some mysterious cyber entity is holding my money. Already filing a complaint with the DFPI. With modern day technology there's no excuse for withholding people's money for 2 weeks. Nonsense. Definitely looking to bank elsewhere; SoFi, Chase.....even BofA. read more

If I could give less I'd do it. They froze my account. No reason given and won't give me my money. Saying 60 days. Something fraudulent. So I get frauded and they penalize me? Ridiculous. Never will do business with them again. read more

This bank is great in customer service also its easy to lock your card in case you forget to take it at the ATM during late nights.

I am surprised by the negative reports. I went there today with a problem that turned out to be difficult to resolve. I worked with Banker Azhyade Avalos and she was terrific. The solution required multiple in house calls and her persistence. She fixed the problem same day when Customer Service on the phone blew me off. I am glad I went to this branch despite the negative reviews. FYI - do not open an account using the app. read more

They closed my Account telling that I commited a fraud about encashing my money thru a xheck given by my Atty.. I have to call the Unionbank... get info that they cleared my money. But still, they close my Acct. Went to the bank explain and after 2hrs of the Manager (she is gud btw) contacting the Fraud dept in the Phils. They issue me a new Debit card and apologize how the fraud dept screwed me about my checking account. Its started 19th aug. 2022, and until now... I havent open my citi mobile app because of that fraud they put into my Account. Calling them like 3hrs 23mins until now... No once can help me. 4 depts. And no one can assist me. Fucking Circus! read more

I have a credit card through Citibank that I signed up for at a retailer. I came in to try and pay the bill today because the retailer said they could not locate my account. The banker told me since I don't have a bank account there I can't pay cash. She confirms that if I bring a check she will be able to help me. I went back to my bank and brought a check. They proceeded to tell me they could not help me. They offered ZERO assistance. Not to call corporate and try to help...THEY WOULDNT EVEN LOOK UP MY ACCOUNT. They did nothing. Yes I raised my voice, but I was very calm and kind when I came in and received zero assistance. Also the manager never stepped in. Which I consider to be an issue as well. I'm yelling at an employee in your lobby and you watch and don't say a word??? How dare you allow that to happen lol step in and do something. Protect your employee. Grow a pair. The 1.8 star average review checks out... read more

Worst bank ever. Went into the bank to pay my credit card and was told they don't take credit card payments. What bank will not take your money. I think I need to pay off my credit cards with Citi bank and rip them up. read more

The tellers are great. Laura has served us for at least 20 years. She is a jewel. First layer of telephone customer service is good. Very clear and cordial but once you hit the Fraud dept, etc they become hard to understand and not very helpful. Of course, there are exceptions. Do not feel very served in other areas of the bank when there is an urgent problem. Everything was resolved in the end, but not without a few new gray hairs and lots of phone calls and visits. I hope they will be able to get more staffing to relive the pressure. I just want it to be as it was in the past. read more

I ACTUALLY HAD TO SUE THEM, AND WON. the worst possible experience with their dispute section, rude, abrasive, actually yelling at me. they received a credit memo from the merchant, citibank made an error in the amount, i asked them to correct and refund me the correct amount. they simply said no, and wouldnt refund anything ($1500), said the dispute was closed. after more than a year and hiring lawyers, they paid $2500, $1675 to me remainder to lawyer. what a despicable way to treat a customer of over 20 years. read more

Grace lastrilla was so helpful made the process of opening a new account so easy im so grateful she was there to help alot of banks need workers like her friendly professional and helpful read more

I have been a customer of Citi for 20 years today. They closed my credit card and didn't even tell me when I called customer service. They couldn't tell me either. They just told me that I need to wait for the letter and the credit cards companies have the right to cancel if they don't offer that service anymore. This is not how you treat customers I will be taking my money somewhere else and making sure I tell everyone not to bank with Citibank. The bank is also inconvenient. They closed a bunch of branches and their ATMs are at 7-Eleven's. Horrible customer!!! don't waste your time with this bank. read more

If I could give zero stars I certainly would. I am handling closing an estate for a family member... this bank doesn't handle anything of importance in house. I've now spent 3 hours in this hell hole with people dancing around to basically tell me they can't do anything. The banker filled out my documents only then to have them not load and have to done manually. Not to mention their slogan is business on Saturday will be handled Monday. After being here I went to the other families account at Mechanics next to trader joes and saw the branch manager and WOW what a difference. It was easy, direct and the manager Marc greeted every customer by name as they came in. He even had his notary notarize docs from citi bank that they couldn't. Do not bank here you'll spend hours and only get disappointment read more

Citibank has lots of parking. adjacent lot does too. not too busy in the afternoon. quick in and out making my CC payments. friendly service news on net: "Intercept" adds Naomi Klein (author, "shock doctrine") to staff. *will focus on disaster capitalists and their agents in Trump regime" -"preddatory capitalism thrives on crisis, and Trump's rule threatens to plunge the world into a seemingly endless series of political, environmental and humanitarian disasters".... read more

This branch is somewhat easy to get to and to leave, although access and egress is limited by a solid median on Contra Costa Blvd. The staff is friendly, efficient and professional. read more

Shirley V. Quejado asistan branch manager!!! Best costumer service I ever had got in Citibank. She was very nice an patient with my Father-in-law..I really recommend her an her services!!! read more

Citibank - Banks & Credit Unions Near Me - Pleasant Hill, California

Message usMinimize End conversation Loading history You at 19:10, Mar 31: waiting on a deposit made on friday Read 19:10 Info at 19:10, Mar 31: Welcome to Live Chat. Now you can reply to us in your own time and view your chat history. What can I help you with? Please do not share sensitive account information, such as your security word or expiration date here. We may send you a secure electronic form to collect this information. This session may be recorded or monitored. A representative will be with you in a few minutes. Sorry, looks like our wait times are longer than usual. Someone will be with you shortly. You at 19:13, Mar 31: hello Read Info at 21:35, Mar 31: You're now connected to Elena. Elena at 21:35, Mar 31: Welcome to Citi Live Chat. We appreciate the opportunity to serve you. How may I assist you for the day? You at 21:37, Mar 31: Yes I deposited $700 on Friday Has not shown up in my balance Read Elena at 21:38, Mar 31: I understand kindly allow me few minutes to check that for you. Generally deposits take 2-3 business days to reflect on the account. You at 21:39, Mar 31: Cash atm deposit Receipt from atm told me to call a number. I was on fold for an hour on Friday and two hours yesterday. Read Elena at 21:40, Mar 31: May I ask how much you depsoited? You at 21:40, Mar 31: $700 Read Elena at 21:42, Mar 31: I understand, sorry for the difficulty due to the emergency situation call and chat flows are high and the wait time is longer than expected. You at 21:46, Mar 31: I see Read Elena at 21:47, Mar 31: I appreciate your patience Michael, it seems like the funds will be available in the account by the end of this week. You at 21:48, Mar 31: Okay. Thank you Read Elena at 21:48, Mar 31: You're most welcome, the funds will be split and reflected on the account. By the end of today you might see a partial amount on the account. You at 21:49, Mar 31: Appreciate that. Read Elena at 21:49, Mar 31: You're most welcome, Is there anything else I can assist you for the day? You at 21:50, Mar 31: No thanks good night Read Elena at 21:50, Mar 31: You are the best part of Citi. We are where we are because of you . May all the dreams that your heart holds come true! May each day of life bring the best for you! Here's wishing that happiness, success and good luck be with you always. Stay Healthy and Stay away from CORONA wherever you are. Most welcome. It has been a pleasure chatting with you. As always, your satisfaction is our top priority. We ask that you select the End Conversation button in the top, right corner of this window to complete a brief survey. Your opinion matters to us! Conversation closed by the agent at 22:02, Mar 31: Citi® Bot at 22:02, Mar 31: Before you go, please take our 3-question survey. Your feedback helps us serve you better. 1. Based on your experience with Live Chat, how likely are you to recommend Citi to a friend or colleague? Choose a number from 0 (not at all likely) to 10 (extremely likely). Citi® Bot at 22:32, Mar 31: The survey has expired. Thank you for your time. You at 9:18, Apr 3: Hello Read Info at 9:18, Apr 3: Please do not share sensitive account information here, such as your security word or expiration date. This session may be recorded or monitored. You are now connected to Citi® Bot. Citi® Bot at 9:18, Apr 3: Hello there, Michael. You at 9:19, Apr 3: Hi Would you please check on my deposit of $700 atm from last Friday. Read Citi® Bot at 9:19, Apr 3: You can actually use our app to deposit a check. Choose Mobile Check Deposit and I'll take you to the right spot. After you're finished, I'll be here if you need more help. Mobile Check Deposit Ask another question Chat with a representative You at 9:19, Apr 3: Chat with a representative Read Citi® Bot at 9:19, Apr 3: Sure, I'll connect you to the next available representative. We are experiencing longer than normal wait times, but no need to wait around for a reply. With Notifications turned on, you will be notified when you have a new message! Be as descriptive as possible, so that we can provide a complete answer when we reply. Info at 9:19, Apr 3: You are now being transferred to the next available representative. Sorry, looks like our wait times are longer than usual. Someone will be with you shortly. You at 9:23, Apr 3: I deposited $700 cash in atm last Friday at your 700 contra cost branch. I received no credit nor did it return my deposit. I was on hold for 1 hour on the number provided and 3 hours on Monday, I need my money. It is causing a hardship. I have to feed my kids. Read Info at 11:32, Apr 3: You are now connected to: Alfie Alfie at 11:33, Apr 3: Hello Michael. Greetings for the day! Welcome to Citi live chat. How are you doing? hope you're safe and sound. We sincerely apologize for the wait time. Alfie at 11:55, Apr 3: "Thank you for messaging us, we understand that you are unable to interact with us currently. Your conversation will be saved for you and our team, so we can pick read more

How the hell they run out of quarters!!!!! Is an bank!!!!, I do not understand!!!!!! Plus this is the only branch open around my area, what type of bank is this!!! Last time I deposited money on my ATM and the machine shit down without reflecting the amount in my account .. wasted an Hour trying to explain this to a customer representative... really thinking to put my money somewhere else... so pissed !!! read more

Came in to open an account which I received a promo for! Open acct w 200k and get 1500! Branch didn't look too busy but was told I'd need an appointment. The brown haired female had me write down my name and number to call me and to follow up to set an appointment. Over 2 weeks and no call! I'll be establishing my acct elsewhere!! I asked if I could fill out an application and leave it and was told I'd have to go online! Suprised me as I'm in the banking industry and we have plenty of new account apps printed!! read more

Forget all the past horrible service we've received at this branch, today my mom (a wonderful lady in her 80s) went to this branch to deposit the CA Money Payment California just made to certain of the state's taxpayers. A woman and a man both told my mom she could not deposit the money associated with the Debit card to her account with their help. She had to go outside and use an ATM. My mom has NEVER used an ATM, and these people would not make the deposit for her. They are awful here! In addition, i just googled as to how the debit card may be redeemed. It specifically says "or get cash from a bank or credit union teller." This is how horrible these people are. Not only are the unkind and unhelpful to Citibank's customers, they are breaking the law under which the debit cards were issued. "Cash from a bank or credit union teller: You can use the MCTR card to withdraw cash at any bank or credit union that features a Visa logo." read more

Worst customer service ever on the banker side. The banker was rude and not listen to what information i give her and when I ask for help, she didn't want to help. read more

I have been banking for Citibank for a couple years and they have always been helpful. I always go to this branch because it's convenient but I've only really had to go to the tellers for help. They always managed to help me out so I don't have a problem with that. The issue I have is with the branch manager Shirley O. Back in April 14, 2015 I noticed 2 transactions I did not make. Right away I went to a personal banker to see what was going on. Long story short they told me they would investigate it and set me up with a new card and gave me a temporary card until I received the real one. I never received the real one so I went back in before the temporary card expired. They told me it was received but in reality I never received it seeing how I had it sent to my PO BOX I didn't think anybody stole it so I thought maybe it was a mistake. After that they did the same thing over AGAIN. Gave me a temporary card and had to wait 2 weeks until the new card came in. THE SAME THING HAPPENED. I never received it and they said I did. So I went back and asked them if they could send it to the branch where I could just pick it up and they told me they couldn't do that and that they could try to send it again so i just went with it. AGAIN, I never received it. I had gone to all 3 bankers that they had and this was my 4th time going to complain! So I called to complain because I was frustrated. ANYONE WOULD BE. If I wasn't receiving all those cards they were sending me then who were they sending it to? I complained because it could be a fraudulent situation and the branch manager SHIRLEY told me I could only go back and have another one sent. She then told me to calm down. After that I was really mad! Your telling me to calm down when you can't do anything. This is MY money I need to make payments MIND YOU this happened in APRIL it's now JULY! She started yelling back at me and from then I knew she was no help. How unprofessional! For all I know they could be screwing withy checking account since they claim they don't know what else is going on with it. NEVER COMING TO THIS BRANCH AGAIN. Probably going to cancel my card here since they're basically saying they can't do anything besides send a new card again which I'm never going to get! The branch manager is no help and stresses you out even more then you already are. If you do bank with citi bank and have a serious problem with your account i would recommend to go to a different branch because the branch manager here probably won't know how to fix it and will make the problem even more of a hassle. read more

Citibank always gives me horrible experience. It can really make my life harder for no reason. After suffering lots of inconveniences, I finally understand that why lots of friends never use Citibank. I will definitely close my Citibank card and use Chase. I can't stand any more. Let's get Citibank out of our sight. read more

I dont know how a bank runs out of 100 dollar bills they must really not have any type of money. All the atms dont have cash or dont have 20s or 50s or 100s. Lots of them are broken. This is in concord too. Too many stimulus checks they say. Well who else is gonna have 100 dollar bills read more

VERY FRIENDLY BANKING I try to avoid cheating on the Citibank by my home (on Treat). I bank there mostly because it's convenient on my way to or from work. I use this bank only for the office business account. I do not have a personal account with Citibank, but I am inside a branch 2-3 times a week. The Treat branch has been consistently wonderful, and we've had two appalling experiences in Walnut Creek (lost deposits). This was my first time inside this branch. I parked in the lot out front shared with several other businesses. It's been a while since I've been in this plaza. Probably since I took my ASVAB at the Naval recruiting station back in 2000ish. While reminiscing, I locked my car and shut the door, purse still on the front seat; keys in purse!! #$%& me! A kind stranger saw me breaking into the back of my Explorer and he offered a helpful hand. Together, we retrieved my keys. By the time I got in to the bank I was hot and a little dirty. Thank goodness there was no line because I'd left my patience somewhere outside. The teller was polite, professional and even complimented my shirt. I needed that since I felt so hot and gross. This location is too out of my way to return on a regular basis, but if it's convenient again at least I won't have to worry about having any problems. read more

I upgraded to Citigold after banking with them for decades (decades not because they are great but bc easier since that is where i banked since college) because I figured I may as well get the upgraded benefits in exchange for parking some more assets with them. The ONLY benefit I have gotten from them is being able to use my cash card anywhere without fees and no foreign transaction fees. Everything else is bs. They even swapped out my contact person without notifying me and putting me with someone in China Town (very far from me) and I'm wondering if that is racial profiling/marketing. I also had a financial money manager who was very hungry for me to sign up for more fees-added assets with him but could not bother to even properly look over information I had given him so he could "pitch" me on how good he is. I'm looking at Chase now to see whether their customers are treated any better. read more

Very poor business. Went to pay my credit card and they refuse cash. This is a bad service for a bank not to except cash being a bank!!!!

You guys have 1 teller working at 3 o'clock and there's a line around the building. And you close early. This branch sucks

My mother is a 20+ year customer of Citibank and things have been swell since she only does simple banking but if you require anything beyond that, no matter how seemingly small, you will be caught in a myriad of bureaucracy. We only requested that a name be removed from the checking account in which all parties agreed to. Sounds simple enough, but we're told that is not allowed, and that we would have to close the account and start a new account, which would be very troublesome as my mother's Social Security, credit card payments, mortgage payment, etc are all tied to this account. Then we called Citibank customer service, and they told us it was doable, and the branch would just need to make an exception. You would think that after during the first branch visit that that they would let us know about the exception? Not only that, on our second visit to another branch, same story. They would only admit to this exception after you threaten to close the account. No customer should go through this exhaustion for a simple procedure. Then we are told it would take a week for this to take effect even though we signed off documents waiving all liability to Citibank to take the name off and shredded the ATM card. If something requires a full liability release waiver, that is also notarized by bank official, and the card is shredded on the spot, the process should be handled by the back office as soon as they receive the documents, not sit in some limbo for 7-14 business days, which is effectively 3 weeks. Citibank has dropped the ball big time with customer service, I believe. It's distressing to know that when you speak with branch folks and customer service on the phone, you get different accounts as to the procedures and instructions that you do not know what to believe. read more

I've been with Citibank ever since they bought out Cal Fed. The staff here is normally very helpful and friendly, though I've rarely had much interaction with them lately since the majority of my banking is done online or at 1 of the 2 ATM's located inside the building. After business hours, you need a Citibank card in order to open the secured glass door to access the ATM's, so there's little need to worry about random people standing behind you as you deposit or withdraw your hard-earned loot. read more

If possible I would give them a negative 5 star rating!! This is the most inept organization I have ever had the misfortune to deal with, worse than the USPS and the DMV combined. This review is aimed at the corporate level not the local banks. Several years ago I obtained one of their Costco credit cards due to Costco leaving American Express. Since then I have had nothing but trouble with my card receiving fraudulent charges on 3 separate occasions. The response to these issues from their customer service has been comical. They make repeated errors in correcting the fraudulent charges and have a system that borders on insanity. The first problem was they failed to send me a replacement card. Upon calling customer service, I waited on hold for half an hour before they assured me they would overnight a new card. A week later I finally received my card. Then three weeks later I received another card with the same account number? To top it off at the end of the month they changed my Autopay to deduct only the minimum payment instead of the entire bill as directed for the last four years!!! When I asked the agent why they changed my billing preference, he replied, that's just how we do it!!! If they ever solve my latest problem I am going to burn their card and carry cash to Costco, long live American Express, they are the best! read more

Branch manager, Scott and his staff always provide outstanding service. Good products and services at fair rates and prices. read more

citibank is the cheapest bank out there. no tellers with long long lines.... will not cash checks... must be deposited and withdrawn. when there is fraud on your account they will blatantly tell you its your fault and you used the card for fraud. worst bank ever in my opinion. go to chase read more

For the last year, Ive withdrawn from my Netspend card at this location. However, two employees actively tell me no despite the fact that everyone else seems to be fine with it. The reason, I think? Those who help me are always smiling and happy, while the two who say no look upset before i even walk up to the window. Customer service needs massive improvement read more

Horrible service, employees are not well-trained. The personal banking representatives were not helpful at all and did not get back to me about the questions I had. read more

I have been a customer for years,never haveing to deal with closing and reopening a checking account due to fraud.WHAT A JOKE ! This branch has terrible customer service,especially the branch manager,so i will be closing my accounts and going else where.This problem happened at the other branch in Pleasant hill at 2255 Contra Costa Blvd but they dont have that branch on yelp for some reason. read more

My wallet was stolen recently ...ID and all I went in to get a temporary and the first lady was rude and acted like she didn't even want to help me . I told her the situation I was in and if she could please help me out . After her telling me that she would issue me a new card she spoke to the manager and that woman was the worst she made me feel worse about my stolen wallet . She said "well lost and stolen are the same thing " insinuating that I lost my wallet ...I reminded her that Lost and stolen have 2 different meanings ...she kept saying with out a photo id she couldn't help me ...and keep in mind this is the MANAGER ! I was so upset of how rude this women was being .. so one of the personal bankers came up and told the manger she knows me and has helped me in the past which she had and every time she is super sweet I believe her name is Monica . She reassured me that everything would be alright and not to worrie that she would help me and she did exactly that . She gave me a temporary card after I verified everything on my account and ordered me another card ... She was amazeing for helping me and she is the only reason I left feeling better than when I walked in and she is the only reason I will ever go back to that branch ... I think this Citi bank branch needs to re evaluate their management ... read more