Absolutely! I actually think adding a few honest cons makes the review more trustworthy. Here's the revised version with those details worked in naturally: We stayed at the citizenM San Francisco Union Square during our trip, and it ended up being one of my favorite hotels we've stayed in. The only tricky part was finding it. We actually walked right past it the first time because it's tucked into the building with just a small sign above the entrance. Once we found it, though, check-in was a breeze. Everything is self-service, so you check yourself in and even make your own room keys. The staff was nearby if you needed help, and everyone we interacted with was incredibly friendly. One thing that really impressed us was that they let us check in around 11 a.m. at no extra charge, even though official check-in wasn't until later that afternoon. After an early flight, being able to drop off our bags and freshen up before exploring the city made such a difference. The room itself is definitely compact. It reminded me of a tiny home or one of those beautifully designed camper vans where every inch of space is used efficiently. The bed takes up most of one side of the room, and while there wasn't much floor space for opening our suitcases, it worked perfectly for just the two of us. If you're traveling with several large bags, just know you'll be a little tight on space. One of the coolest features was the iPad in the room. It controlled just about everything--the lights, curtains, room temperature, TV, and even housekeeping requests. You could even play relaxing white noise through the television, which was a nice touch after a busy day of sightseeing. The lobby was another highlight. It has a fun, modern vibe with plenty of comfortable places to sit, and the staff even had a Polaroid camera they offered to use to take photos of guests. We left with one of our favorite souvenirs from the trip--a fun Polaroid of the two of us. The hotel also has a rooftop area with great views of the city. A staff member lets you up, so just ask at the front desk if you'd like to check it out. Location-wise, it couldn't have been much better. We were just a short walk from the cable car turnaround and several public transportation options, so we never needed to call an Uber during our stay. Even better, there was a Trader Joe's just around the corner where we stocked up on breakfast items, snacks, and drinks. It saved us a lot of money instead of eating out for every meal. Although we didn't purchase breakfast at the hotel, it smelled amazing every morning and looked like a great option if you wanted the convenience. There were a couple of minor downsides. The bed was much firmer than I prefer, and each person is only given one pillow. We probably could have asked for extras, but we didn't. Since the bed is really the only place to sit in the room, having a second pillow to prop yourself up while watching TV or relaxing would have made it much more comfortable. There was also construction taking place outside the hotel during our stay. It didn't bother us for most of the trip since we were out exploring, but on our last morning--the one day we had planned to sleep in--they started drilling fairly early, so that wasn't ideal. Even with those small drawbacks, we absolutely loved our stay. The unique design, amazing location, friendly staff, and thoughtful touches made this one of our favorite hotels. We'd definitely stay here again the next time we're in San Francisco. read more

See all

A friend recommended that I stay at citizenM, and I immediately understood the appeal. The whole place has a very "2006 Virgin America lounge at SFO" energy: retro-modern furniture, moody purple lighting, and the feeling that someone definitely used the word "vibe" during the design process. To its credit, the hotel is incredibly convenient. The rooms are spotless, the bath products are great, and I love that you can choose your room view ahead of time--even if, in my case, that "view" turned out to be directly into someone else's room. Nothing says intimacy like accidentally making eye contact with a stranger while brushing your teeth. The room itself is tiny, but that's kind of the whole citizenM thing. It's laid out surprisingly well, like a chic tiny home or an upscale camper for people who enjoy minimalist living and do not own more than three shirts. I also appreciated being able to control everything with the in-room iPad, because nothing makes you feel like you're living in the future quite like using a tablet to turn off a lamp. That said, there are some annoyances. The self check-in process somehow takes longer than just talking to a person. The blackout blinds don't actually black out much because they stop just short of the window, so every morning begins with a strip of sunlight aimed directly at your face. There's also no coffee maker or bottled water in the room, which feels a little stingy at this price point. The bed is huge and very comfortable, but it only comes with two pillows, which feels wildly optimistic. Two pillows total? For a king bed? I need enough pillows to build emotional support infrastructure. And where's the top sheet? The gym has shiny new equipment, but not much of it. There's also no elliptical, which feels like a pretty basic hotel gym requirement in 2026. Overall, the hotel is fine--cute, clean, and convenient--but for the price, I expected a little more luxury and a little less "designer hostel with mood lighting." read more

CitizenM San Francisco Union Square - Neighbor's - Hotels Near Me - San Francisco, California

Our room was small but it checked off all the boxes. Very clean, and the bed was comfortable. The entire staff was extremely friendly and helpful. The living room was beyond comfortable (hotel lobby) plenty of TV's and comfortable chairs and sofas. This hotel conveniently located in downtown SF. Everything you need is in walking distance. BART, bars, restaurants, high end shopping if you like. The gym was really nice and the rooftop reading area was very kool. Great views overlooking the city. read more

The vibe is bar on the third floor food drinks I LOVE THIS PLACE! As a loyal Marriott customer I was happy to see CitizenM is now a Marriott property. Location is perfectly situated in Union Square. BART steps away from the hotel. The rooms are clean. The rooms are tiny by design to get folks out to the community spaces. The living room, bar and dining areas are amazing. As a solo traveler I felt safe. There are places to shop near by and all around great location! read more

See all

I loved the location of this hotel. It's near union square and very walkable. This hotel offers self check-in, however, the front desk agent is available to assist and verify your ID and credit card name match. The lobby is setup like a very colorful living room with multiple places to sit, work, or play games. On the website the restaurant hours are listed as 24/7. On the night we stayed they were closed before 1 a.m. which was a disappointment, we could have been made aware of this change during check-in. We did enjoy seasonal lattes the next morning that were not complimentary. On the floor we were on (10) there was a strong pet smell in the hallway. Our room was interesting, the closet was low to the ground, perfect for average sized shirts and pants but not for long dresses, jumpsuits or trench coats. The water temperature in the shower was warm and not hot. The bed was very firm and there was a fitting sheet but no flat sheet. Parking must be purchased independently as the hotel does not offer parking. We used spothero but there is a parking structure next door. I'm unsure if I will stay here again or recommend this hotel to others. read more

CitizenM San Francisco Union Square - The lobby/bar/restaurant area - Hotels Near Me - San Francisco, California

Came to SF on business and this was picked for me by my company. Pleasantly suprised. Friendly staff all around - from the security guard in the front, the check in people, as well as the bartenders. Rooms are definitely the size of a dorm, meant for 1-2 people for a short stay. Perfect for my travel purposes. Take the elevator up to the lobby. Check in is in the middle and can be done independently. The rooms also have an iPad that controls the ambient lighting, blinds/shades, temperature, and TV. Comfy and large bed. Decent amount of storage under the bed. Smaller shower/ toilet but despite how narrow the room is they maximize the space well. Would def stay here again. read more

CitizenM San Francisco Union Square - Hotels Near Me - San Francisco, California

See all

Came here for a work trip. Such an easy check in at kiosks. The decor is very eclectic and artsy. The staff were super friendly, chill and quick to be accommodating. The room is so cool, it felt like a fifth element pod! The area is pretty decently located and easy walking to a drug store, restaurants and shopping. read more

See all

I went for a too good to go bag. I decided to stay as they have an everyday happy hour! A lot of places should offer this deal. I wasn't gonna order anything but I got myself a mojito! A beautiful conversation with this filipina lady! read more

CitizenM San Francisco Union Square - Festive bar! - Hotels Near Me - San Francisco, California

See all

I enjoyed it here! Great location, and the rooms are small but very nice, modern, and clean. The iPad system is cool. When housekeeping came to change out towels after the first night they didn't actually replace them. I called to have them come back and it took them over an hour and half to come. After we got them, they knocked again an hour later trying to bring more? I was a little annoyed by the lack of organization. Then on Sunday morning housekeeping was banging on the door at 9am trying to clean again. I feel like that's a ridiculous time to wake someone up on vacation when we aren't even checking out that day. They could probably work on fixing the housekeeping option in the app to set a time for them to come so they aren't waking you up or stopping by at weird times. Their trash bin under the sink also annoyed me, the slots are so tiny and I think one side is meant for recycling but you can't even read what it says lol. The bathroom also needs a shelf by the toilet so you can set your things down while you shower- right now everything just has to go on the toilet seat or the floor. read more

See all

New York, London, and now SF. Never stayed close to home, only when I'm traveling away. Fantastic experience each time. I love the convenience, the tucked away bed and TV, the ambient rainfall shower, hotel lobby always smells great and consistent/in line with the other 2 locations I've stayed in. Just a great hotel. read more

See all

First time trying this place and we liked it a lot. It was very clean and modern. The staff were great. Very friendly in a very real way. I.e. they acted like good human beings and not corporate robots. And they were helpful beyond the norm in every interaction we had. Also loved the lobby / lounge / bar area. This was a comfy place to hang out, meet people or do work (they had work tables as well). The room is small but not relative to other places in the city at the same price point. The bed is large and comfortable (they only have one room configuration). The only downside was that the bed, is tucked into the corner / wall below the window so the person on that side of the bed has to climb over the other person to get out of the bed. The only other thing to mention is the window in some rooms in the lower floors look right into a brick wall of the next building. So no view. But it does have the benefit of it was super quiet 24x7 in that room. read more

Anytime I come to the city. I definitely love to stay here. The ambience is amazing. The the area. If this place isn't sold out this is where I'm coming. I love it here so much. I literally feel like I'm home all the time and I never wanna leave. Sometimes I extend my stay just cause I love it so much and the food is really good!!!! don't get me started on the drinks lol! read more

CitizenM San Francisco Union Square - Coconut cocktail - Hotels Near Me - San Francisco, California

Love this location. I emailed them and asked for a favor(won't specify what it was on this platform) but they were very accommodating regarding my situation. Sarah who greeted us at the check-in station made us feel SO WELCOMED!!! Super friendly & personable. Without a doubt, when I'm in San Fran, CitizenM will be my 1st, 2nd, & 3rd choice. Exactly what you need in an outstanding location. read more

CitizenM San Francisco Union Square - Chill area - Hotels Near Me - San Francisco, California

bed is very hard, everything seems to almost work but is not quite right. Give it a few iterations then maybe. for now it is worth the extra couple bucks to go some place better. now if it was $50 - $100 per night maybe, that is the level of quality you are getting. Nothing was bad, it was just cheap and off I was much more annoyed when i first got here vs in the morning. read more

I've stayed at 7-8 different Citizen M hotels across the world. I like them for their consistency - in look and feel and also on staff friendliness and helpfulness. My latest stay at the one on Ellis in San Francisco was no exception. Consistency in everything. I particularly want to give great big shout out and thank you to a few people who work there - I stayed for 10 days, so I got to know some of the folks who there, especially Carlaa, Chris, Fernie and Lorenzo. Thanks for making my stay a great experience. read more

This review is only for the private public space rooftop , which is open yo the public - Monday to Friday from 1200 to 1700. Staff is super sweet, and this amazing rooftop that I had all to myself was everything. Perfect spot to relax, read and enjoy the city views. read more

See all

High tech, perfect rooms with a practical layout design, interactive staff throughout property & no BS policies or "status" gimmick. This hotel will leave you wishing you had booked a second third or fourth night. Everything you could need in a room is all right here. Every room fits 2 people (no more). My favorite features: High tech iPad in every room LED lights (multi-color) controlled by iPad and can easily determine the mood of the room. Automatic curtains Huge bed Comfy pillows NO security deposit 24/7 restaurant Key access to rooms (for extra security). Union Square location Every room (regardless of floor level, direction or view) is no extra charge; first come first serve. Cons: No parking, key card access to rooftop (which only employees have), 11am checkout (unless you pay $80), bar closes at 1:30am, two elevators. read more

See all

I've stayed at citizenM Union Square countless times, and the staff are incredible. citizenM is not the usual corporate bullshit. People that work here enjoy what they do, and it shows. Props to Aurelia, Chris D, Justin, and Trey for always taking excellent care of me and my friends. These people are worth their weight in gold. read more

Great place to stay in the city! The rates are reasonable and the vibe is young, energetic, happy and new. My [tiny] room had everything I could need, was spotlessly clean, and completely secure. Helpful employees are everywhere. I'm a huge fan! read more

See all

This was our first time staying at a CitizenM, and while it's not for everyone, it really fit our lifestyle. The rooms are compact (similar to a cruise cabin) with the toilet and shower behind frosted glass right in the main room. Not ideal for total privacy, but the space is used very efficiently. There's one deep drawer, a mini fridge tucked into the sink basin, and just enough room for two. The best part? The location. You're steps from BART, the light rail, cable cars, and trolleys, which made getting around San Francisco super easy. Because the room is small, we found ourselves out and about more, or relaxing in the stylish, communal lobby space. The bar was a nice bonus, and while we didn't check out the rooftop patio, it looked like a great place to unwind. Check-in is mostly automated, but staff are around and helpful. If you're someone who prefers being out exploring rather than staying in your room, CitizenM is a great choice. read more

Staff is incredibly friendly and accommodating. Place is vibey throughout. Definitely a cool SF spot.

My first time visiting citizenM in San Francisco was unexpectedly pleasant. I've never heard of citizenM before, but I was looking for a place to stay around the Union Square area. There wasn't any parking, but we parked in a different area nearby. We entered the elevator to check in and we were welcomed to an open lobby with board games and a bar/breakfast area. The whole space had a comfortable modern feel which was relaxing after a long day out. The inside of our room was also decorated with lights that gave an atmospheric vibe. The room was small and compact, but still comfortable and had everything we needed. Not to mention, they gave us a surprise for our stay which included some treats, refreshments, and a personalized card. Absolutely blown away! Even the tap was equipped with a filtration system. I would definitely recommend this hotel to others if they were looking for a great place to stay. I am looking forward to my future stays! read more

CitizenM San Francisco Union Square - Surprise waiting at check in! - Hotels Near Me - San Francisco, California

See all

We've stayed at a CitizenM hotel before, but this was our first time at the one in San Francisco. Convenient location, affordable stay, secure entry, seamless check-in, fun & high tech rooms - nearly identical experience to our previous stay in SoCal. Our room was directly across the hall from the elevator, so I was initially worried about noise, but we never once heard the elevator, let alone people in the hall. Great soundproofing to the rooms! The water pressure from the rain shower was pretty weak - I was able to wash the shampoo out of my hair, but it took a bit. I think that was the only downside? We'll absolutely stay here again! Like literally, I already have my next reservation made. read more

For over a decade now from time to time we stay in hotels around the city, less so during the pandemic. CitizenM is the flavor of the day (or year). On average we stay here once a month. It's convenient because it's two stops away from my FiDi office, and the living room, aka the lobby area is sufficiently intimate and at the same time airy enough for those who need a clean open space to work, or grab a cocktail after a long day of work. It reminded me of the Moxy in Tokyo. I recently discovered photos on his insta were from the hotel. I didn't discover, actually, he was just pointing subjects on the wall and showing the pictures on his insta one day and I was surprised by how photogenic the subjects on the wall display could be. In fact, I spotted another person snatching photos of the decors on a recent stay, probably for his insta too. The bed in the room is the most remarkable thing, huge, firm, and white - and the second best thing being the tv. It's hung just so for one to binge all night on Mandalorian season 3. The third favorite thing about the hotel is the cocktails. Perhaps there is a European origin story somewhere, because the names of the cocktails brought me back to Scotland. We tried many and have now settled on a couple of our favorites. Bartender vaguely recognizes us and was slightly disappointed we did not travel far and wide to be here. San Francisco is changing. Hotels in San Francisco represent that undercurrent. CitizenM is the hotel of the moment. Just like SF Proper, Kimpton on Market, Intercontinental in SoMa, or Zephyr in North Beach - each hotel represented the mood of the city in the last decade and more. I should know, we've been through it all. read more

See all

Very cool boutique hotel with amazing mood lighting, loved my stay & will be back soon

I am a big fan of CitizenM hotels. I have stay enjoyed my stays at CitizenM in Taiwan, Seattle, and a couple in France. This location was a disappointment in comparison. The room did not have soap or body wash in the shower. No pen in room; other hotels have had that. And what is the deal with the room refrigerator? I liked the old ones better. Breakfast would have been acceptable for a typical free hotel breakfast, but it was not free. And it was not excellent but it was pricy. At other CitizenM hotels the breakfasts have been excellent. Annoyingly I was offered $4.40 off the breakfast if I ordered online and so I did, but the discount did not come through. Even more annoying, I noted that a $1 tip was added for the room. Not cool at all. I don't deal with companies that make me chase them down for pennies. I may give CitizenM another chance because prior visits were all great, but I definitely won't give them more than one more try. read more

If you're a solo traveler looking for a decently priced stay, this is your place. Located close to Powell Street, shopping, and local restaurants the CitizenM is easily accessible. There is a doorman who will badge you in for when you arrive, going up to the third floor to check in. If you download the app you can also check in but I had some issues with a card on file due to having booked on a third party platform. The rooms are smaller than your typical place, so if you're two people with more than 2 pieces of luggage you may be struggling to fit. I had a carry on and a backpack and it seemed tight for me. The bed fits in between the wall so there is no worry of anything falling down the sides. It's a decent bed but they do only provide a comforter. If you're someone who gets cold easily you may wish to ask if they have an extra blanket. The room is controlled by regular light switches and a tv control but they also have an iPad that controls it all too. This is from dimming the lights, to changing the color of the bathroom light (seen as blue in the picture) and the tv. I did struggle to have the tv turn on and actually play the channel I selected but that was neither here nor there. The bathroom is compact but does have good water presser. You cant move the top shower head but it does have a detachable shower head to the side if you need to use it. There isnt too much storage or closet space so I'm not sure how an extended stay would work. The hotel itself doesnt offer parking but there is a lot next door that you can park at. Keep in mind that you should take any valuables since it isnt monitored and well it's the city. Other amenities that they offer are a full bar, bar food (think nachos, chips, shareables), and an add on of breakfast. I only stayed one night but it was a good nights stay. read more

See all

I love this hotel! I love almost everything about it, from the location, to the price, to the room and the breakfast. Location was close to my office, which was perfect, but also close to union square, the mall, and the bart station. On arrival there is self check in, but a staff member did come to check if I needed help. Bring your passport (even if American) for easier check in. Even though there is no front desk, someone is always available on the 3rd floor if you need them. The room was very clean, bed comfortable, shower hot. I was on the 11th floor with a decent view. For people who complained about water pressure, use BOTH the handheld (left in place) and the rain shower head for a good mix of water pressure. I found using the hand held worked better for rinsing shampoo from my hair. Breakfast was fantastic, I only had it my last day because we had breakfast in our office the other days. There was a large collection of hot and cold foods, good brands like chobani yogurt and Bonne Maman jam. They were nice enough to give me a pastry bag so I could take a chocolat croissant to go for the plane. The breakfast was hearty enough to keep me full for my trip back to the east coast. Definitely worth the price. Apparently you also can get free coffee and tea (even specialty coffees) included with the cost, and for the rest of that day even after breakfast is over. I didn't get to take advantage since I left for the airport right away. Two things I didn't like: there is no iron in the room. They have two "iron heaven" stations for the entire hotel. Good irons, but terrible lighting, no water available for the iron, and some of the hooks for hanging clothes were ripped out of the wall. Not a good setup at all. It should be brightly lit, not have a dim red tint. The other was the toaster at breakfast. I put my bagel through four times and it never really got toasted. But with these as my biggest complaints, I was doing ok. Next time I'll pack less things that need to be ironed. The "fridge" (drawer) also wasn't super cold, and couldn't accommodate a large water bottle. Don't plan fo use it for anything needing actual refrigeration, it will keep drinks cool-ish. The Bart station is a block away down Powell, as is the mall and the cable car turnaround spot. Head in the other direction and a block away you have union square, with a Walgreens on the way (just around the corner from the hotel). I felt safe as a female waking around the area at night. If you want a quick bite (especially somewhere you can feel comfortable eating alone), Tad's next door was good. Check out my review for them as well! This is a perfect hotel for a solo traveler. Don't try to stay here with your family, or even with one other person unless you like being on top of each other all the time. You'll be miserable and you'll write a bad review, but you've been warned! For a solo business traveler it was perfect! I've booked my next stay already. Oh and if you book on the app, you get a free welcome drink! I didn't know that the first time, but I did that for my next stay. read more

See all

How hard is it to get in touch with the front desk. I've been trying to get in contact with them but their stupid automated message keeps sending me to their website. read more

Great hotel for solo travel! Extremely clean, very friendly staff, security at the front door, and many other solo travelers there! The room is very modern and high tech, with all amenities controlled by an iPad (lighting, curtains, temperature, TV, etc). The rooms are small (as expected), but still have a king bed. Water pressure is a bit lackluster. I would definitely recommend staying here and will be staying again! read more

See all

I had never heard of this hotel until leftover food was available on Too Good To Go. This hotel is nicely located, slightly EAST of Powell Street on Ellis Street, just a couple of blocks from Union Square and a couple of blocks from the cable car turnaround. Macy's is between Union Square and this hotel. I am recommending it to friends. It is clean, it is fun, it is welcoming. Prices are very reasonable. While I have no need myself for THIS hotel, there are other Citizen M hotels in other cities that I do want to stay. I think they may be a good fit as well, a nice alternative to Airbnb, especially for shorter stays. So I am very glad to have found this hotel. read more

See all

Rooms are clean and futuristic. However it is small, it's like sleeping in a pod. Because of space, most needed items are shared so you have to step out of your room and go to the common area. I picked this place because of price but I would of just paid a little more and go to hotel with more space and amenities in the room. Check in could of been easy, but couldn't get our room key to activate. read more

CitizenM San Francisco Union Square - Hotels Near Me - San Francisco, California

CitizenM is an almost perfect hotel. Design-wise it's insane. Every detail is perfect. They even have Nelson lamps in the room. The lobby is a fun, lively space to hang out in, drink and eat. Rooms are small but incredibly well designed and efficient. It's about 150 square feet but it surprisingly works because they combine so many of the uses. your bed is your workspace, TV space and sleeping space. Your toilet and shower area are combined. (You'll see) The only thing I don't like here are the pillows. There are no sleeping pillows. You have to sleep with these huge sham pillows so your neck is really high. They don't squish down. The first night I even had to try and sleep on the stuffed animal they had in the room. I would bring my own pillow or buy one for $10 at Ross across the street. And parking is next door with no in and out privileges and they close at 10 so you can't get your car out until the next morning. Other than that, a perfect hotel and the price is unreal. read more

This wonderful little gem is in an amazing location. Within a two block radius, you can find Trader Joe, Target, Macy's Union Square etc. The staff is very friendly and helpful. If you like a high tech, minimalist design, this is is for you. read more

I was so impressed by this hotel. The staff was helpful and down-to-earth. The hotel vibe is artsy and rebellious in a hip way. The room itself felt like home, perhaps more than any other hotel room I've ever stayed at in any city anywhere. Now, be aware that I was one person staying in a room. If I were bringing a family to stay in one room, I probably would have felt a little cramped in there. However, for a single person, especially a young or young-at-heart person, Citizen M is perfect. read more

Such a beautiful hotel! In a great location and has so many food and shopping nearby. Friendly staff and love the views. The room is controlled by an iPad which is very easy to navigate. Overall super great experience, would stay here again read more

See all

This is our second stay at a Citizen M. It's located in a great spot near Union Square with lots of shopping, restaurants, movie theater. The lobby is smaller than Seattle but cute. They have a sweet roof top deck to see the beautiful architecture-we brought our lunch that we had picked up from a shop around the corner. Stayed for 2 nights and slept like a baby. The hotel was full but it was still quiet. Love that! The staff was really attentive and helpful. They have the "anticipate the customers needs" down! Super customer service. We had a front desk person in our elevator and she overheard me say to my daughter "Press 3 so we can go check out." The front desk person asked me what room numbers we were in and I told her. She said she'd take care of it. By the time I had walked to my car, she had handled it. read more

See all

AMAZING. Staff, food, ambience!!!! Why you would give this place less than 5 stars is beyond me. Tatiana & Sara & the tall dark handsome gentleman ( sorry i forgot your name) ABSOLUTELY TERRIFIC!!! They helped us navigate our day as well as wind down with a good espresso martini. I will rave about this hotel until i book again. Thank you. read more

CitizenM San Francisco Union Square - Hotels Near Me - San Francisco, California

See all

Clean, modern, uber trendy. The rooms are very small- like a cruise ship room which was less a concern and more of a shock. Service ranged from outstanding to downright inhospitable. It's a "smart room" that requires an iPad to control lights, curtains and TV- mine don't work so when I told the front desk I was informed I could use my phone instead if I downloaded the app- no offer to replace the iPad. Inconvenient but luckily I wasn't there long enough to persist read more

Loved the quirky theme, room was clean and very modern. The 3rd floor communal area is really nice and offers a space to chat with friends on the couch, tables to get some work done, and a coffee/bar area (would skip the coffee though, it was pretty bad). Was a bit nervous about it being in downtown and not so good characters trying to come inside but there is security in the front with doors that can only be opened using a key card--I felt really safe. You also need a key card to use the elevator (besides floor 3 for checkin) which added another sense of security. The room itself was on the smaller side but felt really cozy. If you have many suitcases they would need to partly block the walkway. I would recommend packing lighter if you are planning to stay here. There are day and night time blinds which add privacy and makes sleeping in very comfortable (sometimes a bit too comfortable). All the settings are controls on an ipad and was very easy to use. I loved the shower and it had good water pressure. We even used the TV via airplay to watch a movie and it was very seamless. The demographic of the hotel was definitely on the younger side. I would say older folks who may not be as tech savvy may prefer a more traditional hotel experience but me and my partner really loved our stay here. Service was also really friendly and we were able to get a late checkout added after speaking to the service rep. There is a garage next door but I think this hotel best suites people traveling without a car (hotel is close to bus, metro, and BART stations). I believe the garage also has some restrictions on when you can enter/leave so be mindful of that. read more

See all