If I give them 10 Stars I would!!! I don't know who the lady that drove the taxi was but would like to tell her thank you and!!God bless.. She was an angel to my disabled child she even got him McDonald's!! It was also a smooth and comforting ride... 10 billion stars if I can give it! thank you ma'am. My son and I will never forget you! read more

Citizen's Taxi Dispatch - Taxis Near Me

I was driving the exact speed limit this morning when I see this van speeding up to me in my rear view mirror. Came a long distance just to ride my bumper. Then, as he passes me, starts threatening me and using hand gestures, both hands off the wheel as he was swerving all over the road. Not sure what I did other than drive responsibly. More than I can say for Cab #465 license 37 014. Older gentleman with gray/white hair and facial hair. If you see this cab company in your rear view mirror, best to get out of the way or they'll run you off the road. Needless to say, I will not ever call this company for livery service. They don't belong on the road. read more

​Unprofessional company. They picked up my autistic boy from home and drop him off outside of the school by himself before the school opened. The driver was in hurry to make an other fare. And when we called for explanations the supervisor didn't even apologize for that. read more

Very unsafe driver, lane changes in the middle of intersections and going 50+ in a 35

I have not used this company nor would I ever. I had the unique experience of watching their red caravan cut in and out of traffic, no signals with total disregard for everyone else on the road. Speaks volumes especially with the company name on the sides, well sort of on it. the cheap lettering is peeling off. Time to train or replace your drivers citizens Clean up your act. read more

Way too expensive. It cost $8.40 to go from Glen Ellyn train station to Wheaton library (I had to go further but got out before it cost me any more money.) This is roughly 1 mile! Absolutely outrageous. read more

I had a phenomenal experience with Citizen's Taxi Dispatch! It is a professional, honest and reliable company. You can tell this is a family owned & operated business that truly cares about their clients. I've been hosed by ride share companies in the past, so my experience with Citizens Taxi was a pleasant surprise. I would highly recommend them to anyone! read more

Picture yourself on the Metra from Chicago...an hour away from your destination, the Wheaton stop...calling a cab to pic you up when you arrive. You speak to the switchboard operator and she says someone will be there to pick you up. It's about 10 degrees when you step off of the train and your back hurts from carrying your luggage. It's dark, it's cold, you are hungry and you cannot wait to get home! You look around....no cab. Okay, so you are 5 minutes early. You can't wait in the station lobby because the doors are locked (it's Sunday night). You spot a coffee shop next door, so you step in for a hot chocolate and shelter from the cold. Keeping an eye out for the cab, you call the switchboard for an update on the status of your taxi and ask if you can be picked up next door at the coffee shop. They say the taxi is on it's way and should be there in a few minutes, but no, the cab driver refuses to pick you up next door...hmmmmm. 10 minutes go by, 20 minutes go by...no cab. You call back, no one answers, 30 minutes go by...you have been ducking out of the coffee shop every 5 minutes to make sure the cab isn't sitting there waiting for you, but have been disappointed each time. Since you are in Wheaton, IL on a Sunday night, there really are no other options for transportation...so you are forced to wait. Finally, you get a call from the automated taxi lady...your cab has arrived! You step back out into the cold lugging your bag and grasping your hot chocolate (which isn't so hot anymore) and anticipate seeing that glorious automobile sitting there in the station lot with the heater blasting...but no cab! You call the switchboard yet again, and another random operator implies that you must be blind because the taxi driver is clearly at the Wheaton station....you look around thinking, maybe all this travel and waiting has made you delerious...could you be blind??? But, no Switchboard Lady, the guy is NOT HERE! Finally, after 45 minutes of waiting (after giving an hour's notice and getting confirmation numerous times) you see the taxi drive past the one and only Wheaton stop...nearly frozen to death, you flag down the car...it does an illegal u-turn and stops in the middle of the road to let you in. Ahhhhh, finally!!!! So, apparently, the taxi driver, was relying on his best friend, and mentor, Mr. GPS. Granted all cabbie's use GPS these days, but c'mon! It's Wheaton! And there are only 2 train stations, one of which is called WHEATON. Despite all this, you are extremely thankful to be in this very clean, very warm, leather clad interior automobile. The driver is playing groovy tunes and apologizes for the delay. He does appear to charge about a dollar a minute, so the bill comes to about seven bucks....but he stays by your car as you have parked in a dark, shady lot near work, and makes sure you can start your car in the cold. Ahhh, you love the sound of your own sweet engine at that point! And off to drive another 20 minutes to your house... read more

DANGEROUS DRIVER... Had to call their dispatch to complain about one of their drivers, who had been texting and driving for at least 20 minutes. The dispatch did not seem very concerned, or willing to radio their driver right away. They wanted to refer the matter until later. The guy was driving dangerously NOW!! Why wait until he had killed someone or totaled someone's car? At one point while we were traveling in a four-lane road, the driver even swerved into my lane a bit, forcing me to swerve to avoid him. I honked at him, but he never even looked up! Later, when he was in the outside lane, he swerved off the road a bit repeatedly. Again, he kept texting and not looking up. I pulled over to a gas station to call his dispatch, and that's when they gave me a sympathetic brush-off. Hence I am posting here. Car 153 has an IDIOT driver, and their dispatch needs to learn to be more appropriately responsive to such calls. read more

What a great company. Pat always makes sure that things are done right - cars are well maintained and clean. Thanks for the great service Brad and Pat read more

I've been taking taxis for the past 3 years now to get to and from work. For the past 4 months I've been slowly using Citizens Taxi about 3-4 times a week. They have always been consistent and on time, their rates are good and the drivers are always very nice. I would recommend this taxi company to anyone! read more

Amazingly enough, I just phoned Citizen's Taxi to ask them to inform their drivers that chatting on cell phones while driving is not legal. I was in the process of telling the young man on the phone the cab number of the offender when he hung up on me. Wow. read more

Citizens recently took us round trip from Woodstock to O'Hare. The driver, Donovan, was helpful, courteous and professional. He was right on time when he picked us up both times. Rate was very competitive. Don't expect a brand new limo but it was reliable and clean. I would certainly use them again. read more

I've never actually used Citizens Taxi but as my infant son and I were headed to our Gymboree class on a weekday afternoon we were caught by its wrath. Picture Roosevelt Rd going through Lombard around 4pm on a weekday...moderate traffic is unavoidable. Mr. Taxi Driver was not happy about that and must have had somewhere important to be because he was driving like a maniac. He was right up on my bumper (mind you there's a car ahead of me and next to me) so I lightly tapped my breaks to say "excuse me, back off a little." But nope, he was all up on me for a good 10 mins even though there's nowhere else either of us could go because of the traffic. Tapped my breaks again slightly harder, no dice. This guy was nuts. So when he finally broke free and was able to pass everyone I made sure to get his cab number as he was flipping me off in his way by. I called the company (which I NEVER do) and the lady was very nice and apologetic. That's the only reason they get 3 stars. She apologized numerous times and said he would be immediately written up and if its his second offense he'll be fired. She even thanked me for calling because there's no way else they would know. Although the driver was a jerk the company handled the situation professionally and appropriately. read more

Horrible!!! Pat is the worst!!! Don't go!! Waste of money. She is rude and will insult you. So expensive. Get an Uber, they will be nicer and cheaper read more

Reliable taxi service with great prices. Citizen's Taxi is always on time, I couldn't ask for anything more. Also, lowest prices from O'hare! I always use them to and from the airport. read more

I work with Brad from Citizen's on a regular basis and am extremely satisfied with the service. The cabs are always on time and I've never worked with such a reliable and conscientious cab company. The rates are lower than the previous companies I've worked with and the customer service and timeliness of responses is 100 x's better. Brad is a pleasure to work with and I will never use another cab company. read more

I LOVE this company! They picked me up quickly and got me to the airport in time after I had been stoodup by another company. They just earned a customer for life! read more

what a great ride I had . I just came out of the bar drunk as a skunk and there was citizens taxi He offered to take home for 20 bucks which was a couple of miles and I said thank god I don;t have to drive drunk. He didn't waste any time either. read more