Sara is kind and gentle with my feisty little 5 pounder and her caring shows in her meticulous grooming and professional manner!! I can't recommend this location highly enough!! So happy I found them! read more

City Bark Broomfield - My sweet baby got pampered by Sara today for her spring new look!! Sara is fabulous with my baby!! - Pet Boarding Near Me - Broomfield, Colorado

We have been bringing our Aussie pup here for doggie day care, grooming and overnight boarding for the last year. From Our first day, we have enjoyed nothing but positive interactions and doggie loving people. The facility is newish or appears that way. Staffed by really genuine people who remember us every time we come in regardless of how much time has passed. Our pet loves to attend doggie day care and runs in the door the minute we arrive. I appreciate how much they love him and give him a fun and caring experience. The prices are affordable. The facility seems clean. There is plenty of parking. Sometimes they are very busy at peak drop-off and pick-up times but nothing excessive. Our pet always seems well cared for and loves to come back. Definitely a solid option in Broomfield. read more

2 dogs scheduled for grooming after proof of additional vaccinations common in boarding facilities, influenza and Bordetella. Stephanie did a great job on Sofia's haircut and grooming. Sheila was awful with Duke. No brushing out dead hair from his coat, only trimmed 3 of the 4 paws. His toenails on that 4th paw got stuck in a grate, causing bleeding and injury. The bill for both dogs was higher than previous groomers that I had used. For the financial investment that I made, the care and performance of this business was sub-par. I was so disappointed. I guess they have all the customers that they want or need and new clients, like me, are unnecessary. So sad to have spent more than $500.00, all services required prior to and including the first visit, to have had this experience. read more

I took my golden doodle to the groomer at this location. The groomer that did my dog's haircut (Sarina) completely ignored what I asked her to do and decided to shave my dog down to the skin. (Mind you it's the middle of winter in Colorado.) She also showed up to the establishment after me and when she finally showed up she addressed my dog by the wrong name and when corrected she responded rudely. I was also told the grooming appointment would take nearly 5 hours even though I was her first client of the day (the appointment actually took about 2 1/2 hours so I get the sense that she lazily decided to completely shave my dog instead of making an effort to properly groom my dog.) Additionally, these things have been mentioned in previous reviews on yelp. However, on google, where this establishment has surprisingly high ratings, a negative review addressing a customer and employee interaction (as opposed to pet and employee) was considered conflict of interest and could not be used for the establishment. This to me makes no sense as I know plenty of business owners who take employee-customer interactions very seriously and consider them to be central to the success of their business. City bark asked them to remove the comment and not provide "false information" (which is very unsettling as it implies "only good reviews are allowed"). Charging $150 and then expecting a tip after this is just flat out insane. I've never had any other groomer do any of these things with any of my dogs before and I highly encourage those who have a hypoallergenic dog to go to another place. read more

I've sent my mini goldendoodle here since she was 10 weeks old. She's always loved it. She's now 3 years old, and will run into the daycare center when she sees door. Haven't had any major issues. The staff would remember her when she was going once a week. read more

Everything was awesome. My dog was trouble coming in (a silly puppy) and she came out of boarding with finesse. I worried the whole time I was away, but they (City Bark) did nothing but improve her training, mood, and stature. I will be taking her in for play-dates on a monthly basis read more

I love the way they give the attention to your puppy always have my Maltese it in for the whole works shampoo cut nails, and they never failed to do an awesome job! read more

I am shocked to see the multitude of bad reviews. My puppy has been coming here for months now and I have only positive things to say about the place. He did great with puppy preschool he absolutely LOVES it every time we pull up. Used the groomer once and they did a good job. Have not boarded yet but plan on doing so within the month. Will update. Sometimes he is wet because he was at the pool. Sometimes he is covered in drool but yeah, they are dogs and they are playing with each other, that happens. Overall highly recommend City Bark. read more

Sounded very skeptical that they won't allow you to stop in and look at the dog areas. They said I had to make an appointment which makes me wonder what's going on when they don't know someone's coming in to look over the property I did look to see that the outdoor area was very tiny and there didn't seem to be a lot of space and everything had mirrored windows on the inside so you could not look and see through those either I stopped by a few other places who are very open to us checking out the area and actually had better prices. I am concerned how pets are treated when they don't allow drop ins. read more

Absolutely love this facility!! I moved from a very well known facility in the surrounding area and have been extremely pleased. My dog is happier, always healthy! She goes 4 days EVERY week. It's unfortunate the only time people get on to write reviews is when they're mad. I recommend this place to anyone and everyone I know. Have not had a bad experience and I can strongly say, my dog probably goes almost more than almost anyone commenting!! read more

There is a time consuming process of sharing vaccination records and doing a Pet Evaluation (and if you haven't visited here for 6 months, you'll need to do a new evaluation!), so, I had high hopes that this would at least be a good place because of their apparently high standards. I took my dog in for the evaluation and then we did daycare twice (once a week for two weeks) and my dog got KENNEL COUGH. So I don't know if that means they're only strict on having vaccine papers from new dogs, or what, but it was very stressful and my poor dog was so sick. read more

This facility needs to be shut down. My dog was injured there today. The staff spend the days hanging out and pay little attention to the dogs in their care. I watched a video of my two dogs being awakened from sleep and crammed into a small kennel where they were left for almost 45 min in the hot sun. Eventually an attendant wandered over to let them out. The dogs were hyper because of being sprayed with water hoses. Mine walked out and were immediately charged and bitten. The week before I had complained because staff played on their phones and ignored the dogs in their care. Two dogs were killed at the downtown City Bark because staff weren't paying attention. This place needs to be investigated and then placed under monitoring to insure the staff are doing their job. My dogs are never going back there. read more

Have been trying to set up a grooming appointment for a week but no one answers the phone and no one returns messages or emails.

If i could give this place zero stars i would!!!!! We took our giant schnauzer puppy in to have her groomed. I told Sabrina the groomer exactly what we wanted. Schnauzer cut, and her skirt shaved down to about 1 inch. I asked how long it would be. She told me 2 to 5 hours. My puppy has been groomed many times (by a different groomer), and it was never over 2 hours. Long story short, I paid $140 for a horrible groom job on my puppy. Her head hair is shorter than her body, her skirt is the same length as it originally was, her feet aren't trimmed, and the more and more we look at her, the more we see wrong. Plus, when I texted Sabrina at the 5 hour mark, she said my dog was severely matted and needed an extra hour. What? What the hell was she doing for 5 hours? I would definitely not recommend this place! Six hours in a kennel is too long without water and a potty break. I would definitely not recommend this place to anyone. read more

Posting on behalf of my two dogs because I've never stayed here: Smol corgi girl, big lab mix boi. They both love city bark. The big boi is usually very nervous entering strange buildings (like my work or the vet) but he is apparently treated very well because he pulls on the leash to get into the office. Little girl is happy with most places but does jump with excitement when she realises where we are. Best thing is they can be kennelled together. I think the dogs feel bad when I get them back because they have been on vacation, and they think I've been all alone without them. Pups love it. But my dogs are also really cool, so that might help. Like. They're the best. Staff have been accomodating. No complaints. Stayed 4 times or so. read more

Fluffy Butt George loves his time at City Bark and I love getting the picture update of him having a great day! read more

City Bark Broomfield - Snow day at City Bark Broomfield! - Pet Boarding Near Me - Broomfield, Colorado

Really sketchy place, would not recommend being your pet in here. The workers seem nice, but their management is terrible. Extremely rude and yelled at one of their employees for simply answering one of my questions. My dog also had a scar on him after picking him up. Would not recommend. read more

I have taken my rescue dog, Coco, a medium shepherd/lab mix in twice to this location. She has had a great experience both times which was a relief because she can be a bit timid. The staff is very patient and kind with her (and me!) and helps her to feel comfortable. My only complaint is that it can be difficult to reach someone on the first try by phone. Via email, I was able to get a quick response. Reservations for daycare are required. Thank you, CityBark Broomfield! read more

I have taken my dogs here twice. I portion their food in bags so they are easy to feed. Both times, they have returned home with too much food. Meaning, they were not fed at some point during their stay. The notes from the staff show they were fed and ate their food each day, so this is not an issue of my dogs refusing to eat (which has never happened before and they have boarded many times in their 9 years). If that were true, I wouldn't have been sent home with full bags. After the first time, I was told they were implementing new protocols so this would not happen again. This time, the staff will not take responsibility, leaving me with little options for recourse. So, I am leaving a review here in hopes that someone else will see and take caution. My dogs are my children. Can you imagine a babysitter withholding meals from your children and then blatantly refusing to be held responsible? I'm baffled and completely disappointed in the lack of professionalism and staff training. I was so excited to bring my dogs to a new place. Use caution when bringing your pets here. I even begged the manager to help me make it make sense. Her reply was that she trusted her employees. Unfortunately, I have the extra bags of food to prove it. If anyone from this company would like to be in touch to remedy this, I'm all ears. read more

I went to this place to board my cat and my dog. When I got there I was greeted by a woman that had blonde ish hair and glasses and was a bit chunky. She came off very rude right off the bat, but I assumed she had a bad day and brushed it off. I trusted that my animals had a good stay but when I came to pick them up my dogs bed was soaked in pee like he hadn't been out once that day. He also had a scab between his toes and they didn't even tell me that he got injured. I had to go to their cat kennels and get my cat myself. She was so stressed out that she couldn't move. I got her home and she ate like she hadn't been fed in days. I gave them a call and told them what I saw and asked if anything happened, but nobody knew anything. I am concerned with how this place is being ran and how they are treated the animals behind the doors where the owners can't see. Do your research before trusting someone else with your pets! read more

Shady charging and dodging calls!!! we left our two dogs here for the weekend while we were out of town and when we called the pay the price was way higher than they had said. They charged us for two rooms when we had the dogs in the same room and they had told us that it would be one room charge before we booked and they even admitted on the phone that it was their fault but refused to honor what they had told us so we paid an extra $125 because of their mistake. The rooms for boarding also look very different in person compared to the pictures they advertise online. They also never told us about a spring break up charge so that was another surprise when we went to pay. We had asked to speak to a manager about the price because they said only a manager could change it and that she would be there at 10 and call us and she never called. We called at 10:30 and we're told she wasn't there and then around 4 we tried to call again and they were dodging the calls from the husbands phone number. He called 3 times from his phone in a row and got no answer and called from mine and they picked up right away, so they were definitely avoiding his phone number. Also, our friends picked up for us and they forgot to give them all the stuff that we sent our dogs with and we had to call and go back to get their belongings. Seems very shady with pricing and pretty un organized. The workers were nice in person and sent us the photo updated of the dogs so that was a positive note I guess, but I would never take my dogs back here again. We are going to file complaints with the better business bureau as well because of the refusal to fix their mistake when it comes to the money which is very shady of them especially since they told us it was 100% their fault. read more

If I could give less than one star I would first time I took my she got bit no one told me until I noticed my self and was home... it left a scar. Second time I took her as we were in a time crunch and needed somewhere my dog was sunburnt, today I come in and to look for a half day of play I figured less time and last chance we can see if this will Go over well it didn't... the "assistant manager" who had no name to give told me I couldn't get my dog in they are full she can get boarding I said okay? What does that include? "She sits in a kennel" I decided today I had enough and a asked for a phone number to a general manager and explained to whoever the lady I was speaking to dirty blonde hair long short lady that I was incredibly upset and how it made no. Sense for me to have a reservation as I called several times over the last several days to get a hold of anyone to make a reservation her excuse? We don't have enough people to answer phones in the rudest tone possible it is not my fault you don't have people pick up and put them on hold hire someone specifically for the phone calls... as well I tried getting info of the general Manager whats listed is a email and phone number to the location if I wanted that I would have complained from my car not in person.. do better especially if you are watching someone's child. read more

Shady business, was not upfront about pricing and lied about room charges. I scheduled a room for both of my dogs and was told that if they stayed together I was only gonna be charged one time for the room. I was also told that the room was big enough to accommodate 2 Great Danes, however it was a small room that was big enough for my 2 30lbs dogs. The pictures in the website are deceiving, the room was completely different and definitely not as nice. When I finally got the pricing to pay I was told I had to pay an extra 125 dollars because I had to pay per dog not per room, which was not what I was told originally. In addition they told me I would get 25% off the second dog but they only discounted 30 dollars instead of the 25% the whole package like it was promised. To continued with the issues they added 40 dollars to the charge for being spring break (the extra chargers were never mentioned and I couldn't find any mention on their website, how am I suppose to know that there is an extra charge for spring break??? I don't even have kids to know when spring break is!). When I asked to speak to a manager I was told the manager wasn't in but they assured me she would call me at 10am when she was supposed to go in. I never got the call so I called at 10:30 am and was told the manager was not in, so I asked for them to call me whenever the manager got in. Finally 4pm comes and I call again. No one picked up the call, so I called 3 times in a row and no one answered. Finally I decided to call from a different phone number and they picked up the call right away. So it made seem that they were definitely avoiding my calls. I finally got a hold of a manager, Adrianna. She was not helpful at all and did not care that her employees assured me a different price and confirmed to me it was their mistake. She kept saying I should've looked on the website for the prices but clearly on the website there was no explanation of extra charges or could be easily understandable that the charge was not per room but per pet. The employees were nice and sent us the update pictures but they don't know how anything else works and there is no consistency between them. Also they gave my dogs the wrong dosage of food and medication even though I provided the correct information for them. I had a close friend pick them up and the employees forgot to give us the dogs stuff, I had to drive the next day to pick it up and was notified that they lost on of our dogs toys, which again was never compensated for. I will never recommend or bring my dogs back to this place. read more