I don't recommend this place for facials for an overall positive experience. Their facials I guess…read moreare okay. They are relaxing but the workers are very money hungry. I feel like they PLAN their mode of operation to extract as much money from you that they can. They will convince you to buy multiple packages and upgrade your bundles. It's ridiculous. It's hard to say no because they are very convincing and are nice. They will compliment you as a part of their ploy. For example, they convinced me to agree to paying for my "acne" facial with two packages which totals to about $100! The only difference that this provides is that they use acne products but it's the same amount of time and the procedure is the same as a basic facial. That's so scammy. If you post a "before" and "after" photo on Facebook or Instagram, they'll give you a free facial session or $35 worth of product.

I have been coming to Med Spa/Dr.Wei since 2014 and I have never been disappointed. They always…read moreoffer there most cutting edge laser treatments and anti aging solutions, often not found at other offices. I come here for Artefil a "permanent" filler. Not an easy substance to work with, Dr.Wei is a master. The results are always spectacular and natural.

This review and rating pertain exclusively to Dr. Charles Kwak. I strongly advise against…read morescheduling an appointment with this particular doctor. I visited Dr. Kwak on July 13, 2024, at the Fordham location. I am aware that Dr. Kwak also works out of the Queens Elmhurst location. So this is to warn other patients who may be scheduling with him at this location. When Dr. Kwak entered the room, he immediately began discussing my previous visit and medications with his assistant, without first addressing the reason for my current visit. It was evident that he had not reviewed the notes taken by the assistant upon my arrival, as my current visit was unrelated to my previous one. I had to tell Dr. Kwak three times that I was there for a new, unrelated issue. Despite this, he quickly and dismissively asked to see my skin and began prescribing medications without investigating the cause of my skin reaction or considering my recent allergic reaction and complex medical history, which the assistant had carefully documented. As he rushed out, I remembered that he had not examined my face, where I had another issue, because I was wearing a mask. The assistants tried to inform him, but I heard him dismiss them in the hallway, falsely claiming he had seen my face. When I confronted him, he attempted to gaslight me, insisting I had pulled my mask down, which I had not. He once again, started suggesting a face wash without any further investigation or questions. The stressed and exasperated looks on the staff's faces reflected my own frustration with this doctor. While I sat in the room, I could hear Dr. Kwak loudly speaking to other patients, prescribing medications without listening to their concerns and cutting them off mid-sentence, just as he had done with me and the staff. The staff at this location have been wonderful, and my experience with Dr. Curtis Chen was excellent. However, my encounter with Dr. Kwak was a stark contrast. Despite his impressive credentials and advocacy claims on the website, his behavior was dismissive, rude, and unprofessional. If he cannot provide compassionate and attentive care to the underserved population, he should consider retirement. The people of the Bronx deserve better than the neglect and harm caused by doctors like him. He also has several other negative one star reviews stating they had a similar experience to mine here: https://www.healthgrades.com/physician/dr-charles-kwak-29hnm

This location is closer to my house by foot, so I thought it would be convenient to do my light…read moretherapy here. But they never got the approval for it and then never followed up with me or with an appeal; so that left me a negative experience. It seems they're less competent than their flushing main office. 2ndly, I give my medications and what I stopped taking wasn't removed so the doctor had to do the job all over again. 3rdly, I was told that what I wouldn't be able to remember would be written down and for me not to worry. But what I did get was a couple of business cards with the name of the rx creams. The explanation and caution that was verbally communicated was not written nor provided like I was assured by Stacy Li. This was my biggest dismay. I have a lot of prescriptions and some require a two part mixture and others can't be used long term. All of that information I needed was not given to me in writing as promised. Competence and following through has been their biggest issue in my experiences.

This was the second time in my life that I went to a dermatologist. Before going to Dr. Casal, I…read morewas at another dermatologist who froze some moles on me, said to come back in a weekend wanted to sell me some cream. Didn't seem right so went to Dr. Casal who felt those moles could be problems and she snipped it and sent a biopsy where a very mild skin cancer could be starting. Being treated and things are going well and am grateful to her finding something that another missed, and a big miss only weeks before. She was much more thorough and was just great.

25 years as a patient of Dr. Miriam Casal at Piel Viva! and she never stops impressing me…read more I've been a patient of Dr. Miriam Casal at Piel Viva for over 25 years, and I can honestly say that choosing her was one of the best decisions I've ever made for my skin, and my confidence. What sets Dr. Casal apart is that she never stops learning. Year after year, she stays ahead of the curve, always incorporating the latest treatments, technologies, and medical advancements into her practice. The results? You don't just hear about them, you see them, and you see them quickly. Just this past March 16th, I had a BBL treatment with Dr. Casal and a Halo Scion session with Marisol, and as always, I was in the best hands. Both treatments were performed with incredible precision and care, and I'm already looking forward to seeing the results unfold over the coming days. But beyond her expertise, what truly makes Piel Viva special is the whole experience. Her staff is not only highly knowledgeable but genuinely warm and welcoming. You never feel like just another appointment on the calendar. And speaking of appointments,they always run on time. That kind of respect for your time is rare and deeply appreciated. If you're looking for a dermatologist who combines decades of experience with cutting-edge medicine and a team that truly cares, look no further. Dr. Miriam Casal and the entire Piel Viva family have earned my trust and loyalty for 25 years, and counting.

I didn't ask for the doctors name, but he was a male asian and he was THE best Dermatologist I've…read moreever been to. The waiting time was very quick, the doctor let me know everything that's going on and answered all my questions. I loved his sense of humor and how comfortable he made me feel. He was very friendly and helped me with some skin problems that I've had since I was little and I've been insecure with. He was very informative and told me to come back in the next two weeks if I had any more questions or if I wanted to come back to check up on any thing else. Highly recommended !!!

I had a regular check up and was going to make an appt to come back for a cyst, when the cyst…read morebecame inflamed but manageable. The office was extremely helpful. I called and made an appt for a several days later. It decided to open up on a Thursday night. I left a message and by Friday morning was able to speak to someone and they took me into drain and set the cyst that day. It couldn't have waited and they were very kind and reassuring making sure I was numb, and printed out instructions for me for home care which is so helpful. I really appreciated their help and taking me so quickly when things went south on my body.

I was referred this is office from my son primary dr. The office is located in Astoria a few…read moreblocks from the N train station. The office is very modern looking and very professional. Dr Rose is very polite and very thorough. I have a f/u appt w/ my son in a few months to see how my son is coming along. (I forgot to take pictures)

I was bullied into removing a freckle, despite the fact that it had not changed in appearance since…read morechildhood. They told me it would leave just a thin white line as a scar. It in fact left a quarter-sized hole in my chest, that has turned into a raised, discolored scar, and shows where every stitch was. I was very upset, and went in to have them look at it. They were completely unsympathetic and told me "we can't predict how things will scar". I never would have agreed to the procedure if I thought this outcome would be a possibility. I have worn scar tape and used scar creams for over a year now, and it still looks terrible. Like someone put a cigar out on my chest. It shows in almost every shirt I wear and makes me constantly self-conscious. All for a tiny freckle, that they only thought MIGHT become something bad in the future. I will never go back there and would caution others to think twice and ask more questions than I did before agreeing to any procedures they recommend.

the only reason I give it 3 stars is because of the doctor but it will get zero stars for the nasty…read morerude receptionist. the only reason I wont go back is for the biatch non professional receptionist. the doctor lost another patient.

If you call, AI answers the phone. It's impossible to get a human on the line…read more When you arrive at the front desk, they had you an iPad and expect you to take photos of and scan in your insurance card and ID while the staff sits there doing nothing. My 85 year old mother was expected to do that. Fortunately I was with her. They rotate their staff through their various offices and don't tell you. Mom had a follow up with a PA she loves and when we arrived for her appointment a different PA came in the room. It was only after I demanded to speak to a manager that I learned mom's PA was at another facility that day and no one told us. We were then told if we wanted to come back they would charge us for the visit. So this place is essentially a factory. They don't care about patient/ physician relationships. They have zero customer service. It's the McDonalds of Dermatology. Stay away.

The doctors (MD) and Medical Assistants/Scribes are great, and some of the Physician Assistants…read more(PA) are too. However, the office staff are rude, incompetent, and negligent. They fumbled the prior authorization with insurance for a medication I needed, and it took another 2 months for it to be processed. I had to prompt them repeatedly with weekly phone calls after my insurance company called me to say the DermaSpecs team had provided incorrect paperwork and cpt treatment/billing codes, and they could not get in touch with their office. Imagine paying copays, and hundreds via insurance, only to have to do their job for them. My insurance's prior authorization dept explained the billing issue and cpt code mistakes so I could address it... I then spent far too many days playing telephone with the DermaSpecs office. I even had to explain what a cpt code was to the front desk staff in order for them to redirect me, when I tried to address this in person. Needless to say, that prior authorization expired and it took several weeks yet again to get a new one. Apparently no one had noticed or thought to renew it, all the while continuing to provide services. They tried passing the uncovered costs onto me but *surprise balance billing is now illegal* and their responsibility. It's their job to maintain patient records and handle billing; they know insurances do not pay for services rendered without a valid prior auth and yet make careless mistakes. While addressing the insurance/cpt snafu, I spoke with different offices since the DermaSpecs only has 1 main line (which can be answered by any of their branches). Only the Astoria location's staff has been snarky and condescending. The front desk has been brazen enough to roll their eyes when I was in-office standing in front of them to see... and I've witnessed them argue and raise their voice with patients when they've expressed appt timeliness/ wait time/ insurance concerns. They have such a high receptionist turnover rate that its unclear whether they've been trained in customer service yet or if this is truly the highest level of "professionalism" the office can provide. I hope it's the former, for patients' sakes. Don't expect to be seen promptly, even with an appt. Wait times have sometimes run an hour past my scheduled appt time. Walk-ins are discouraged... they tend to claim they're fully booked after 12 pm, despite an emty waiting room. I decided to wait there one day just in case a patient canceled (because I had a free afternoon and needed a consultation); not long after sitting in a waiting room with 1- 2 other people the Dr's schedule "freed up". The only reason I used this office so often was out of convenience because its by my job. That and their doctors work with a great specialty pharmacy that's able to navigate my insurance's rules to provide meds my insurance won't approve elsewhere. TLDR try another DermaSpecs location. Their doctors rotate and some offices are better than others.

Dr. Kaliope is an exceptional dermatologist! She has wonderful bedside manners and always takes the…read moretime to listen carefully to all of my concerns. I never feel rushed, and I truly appreciate how thorough and caring she is. I also love the laser treatments she uses--they've significantly reduced my sun spots and left my skin looking brighter, smoother, and more rejuvenated. I highly recommend Dr. Kaliope to anyone looking for a skilled, compassionate dermatologist

Great bedside manners from all staff. Office was open and inviting, I was greeted right away…read more Minimal paperwork despite completing prep work via ZocDoc; wait time to be seen was under 10 minutes. Ava the medical assistant was professional and warm - clearly communicated the process for the appointment, which was appreciated. Gabriela the PA was also warm and professional, asked questions, very clear in communicating the process and observations; felt very comfortable. This appointment was quick and easy! Definitely coming back next year!

Dr. Azar is an outstanding clinician. She has been my dermatologist for the past 5 years. I am a…read moresenior citizen. As a child, I had a number of severe sunburns, and because of that, I've developed a number of skin cancers and precancerous lesions. In treating these problems, Dr. Azar has performed a curettage and electrodesiccation procedure and a surgical excision, as well as other simpler treatments. She has always shown outstanding skill and sensitivity throughout all stages of diagnosis and treatment. I experienced very little discomfort during these procedures, and I have 100% confidence in her as my treating dermatologist and skin surgeon. She is also very personable, and is a very nice person. If I could indicate more than five stars in this review, I would.

I'd never given a bad review, but this is an 100% honest review from a client that has been here…read morefor the second time and never coming back, let me tell you why. First of all, I had an appointment on a Thursday at 2:30pm, I got here at 1:40pm because I know they take more than an hour to bring you in the office. They have me fill out a 10 page paper(for the second time, because I already did in my first appointment) after I fill it out, I ask them if it's necessary that I fill all these papers every time I go. Turns out they lost my file, charged me extra(charged me $100 when I'm supposed to pay $70) and blame it on me, when they know it was their mistake losing my file. It's 3:48pm and I'm still waiting to be checked by the doctor after 2 hours! They even let another lady whose appointment was at 2:45pm go before me. This place sucks, not reliable at all. Be ready to lose your entire day coming to this place. Definitely not worth it, be smart, if you can go somewhere else where they treat you like an actual human and care about your time then do, as I am going to do.

I have no problem with the derm PA here, but the doc here gave me conflicting info? The PA said i…read morecan bleach my discolored skin using this cream. It was good advice, sounded medically sound. Then I saw the doc at another appt time and she said I cant bleach it? That its natural discoloration. What?! How can 2 professionals at same clinic give differing medical advice? Aren't the doc and PA supposed to work together. Ya, I went elsewhere after that, imo, the doc rushed my appointment, like she expected the PA to handle all appointments and seemed irritated I asked for her.

Dr. Zang was very professional and was able to see within 15 min as a walk in. Might be that…read moreparticular day, but my wife's visit went well.