Spoke with the new owner for my alteration…read more The time frame he initially stated was the same as the time the service was rendered. Him and his staff are extremely personable and nice. I appreciate the assistance to get my wedding dress back in time altered and dry cleaned for my wedding.

This is my first time going to them. On site staff was nice. I had several blazers cleaned and one…read morerepair on jacket-no complaints. The issue was miscommunication with a slacks to be altered. I wanted waistband to be altered (add inch with elastic). I provided fabric to be used if needed. They couldn't find my pants when picked up blazers (not in system). I was waiting for response on if they could do it and to give me quote. Staff called manager, quoted $45 and I said pass, please return slacks. Came back from vacation to pick up pants- they were altered. Elastic was not used and neither was my fabric (which is fine, but they kept it). I was upset with whole ordeal. Staff called manager again. Heard exchange and she asked him to speak to me- he declined. She offered a 20% discount. I said 25% because they kept fabric ( it was pricey fabric). I realized when I got home they didn't even add the elastic. I asked manager to call me back. This is the 3rd week day and nothing. I should have asked to put it in writing. The work was done well ( but missed elastic), the problem was disorganization, miscommunication, and lack of ownership from owner/ manager- he personally has not called to apologize.

The nicest people, who happen to be the best cleaner/alteration shop around. Hands down. Very…read moreaffordable and fast.

Thank you!!! My husband spilled chipotle salsa on a silk Tommy Bahama shirt. It was bad- real bad-…read moreI went home and sprayed it with Shout which meant I had to rinse it, got it wet and left water stains ! I think I may have made it worse! 2 days went by and I forgot to take it to the cleaners! I drove over to Ontario Cleaners and David said he would try his best but couldn't guarantee an outcome! 2 days later I picked it up and to my surprise YES!!! It looks brand new!! Thank you David! Appreciate your help!

I have had several alterations. Consistent great service. I will continue to use them in the future.read more

Just finally stopped by to pick up my item that I was unable to retrieve Saturday due to their…read morewrong advertising of working hours. Here are the numerous wrong responses after I asked what time they open and let them know I was there at 9 due to their door and yelp / google page hours. And that I even hung around and went to the super market next door to kill time and came back and ultimately left at 9:30! "We open at 9:30-3PM" "Oh, I'll have to let my boss change it" "Why didn't you wait" "We're open for 6 hours" "I was here at 9:30" "Sorry, well"

I was thoroughly impressed from start to finish with my impossible request…read more Let me start with... this wasn't your regular bed spread. I was stressed beyond belief to put my mother's velvet duvet or whatever it is. We're talking custom drapes woven with three different fabrics and accent borders.... As a comforter It was 40 pounds of velvet Kona was magical. They were able to clean it, and here's the important part... clean it, and not damage it. They could've charged me double and I still would've been overjoyed Not just shirts and dresses at Kona

My $200 dress was returned damaged. When I picked it up, there were random smudges on the fabric…read morethat were not there before. Even worse, someone attached a thick safety pin to the front/top of the dress, which left two noticeable holes in the fabric. The dress was in excellent condition when I dropped it off, and it has now been damaged. Please see the attached photo for reference. Also, there's someone's random hair on the dress which is not mine

I have had my tailoring done here for several years. I'm consistently happy with the girl that…read moreworks the counter - she's always pleasant and goes out of her way. I recently had a tailoring issue - and they did everything they could to make sure my issue was resolved and I was satisfied with the remedy. It's easy to love a business when all goes well - but a company who stands behind their work when it isn't to standard speaks volumes. We all make mistakes, I will forever recommend this company and continue trusting them for the way they handled my issue.

Wonderful service! Well priced and the shirts and coat look great. Super value for the price paid…read moreand timely service!!

Inside this cleaners it is a very nice environment and welcoming atmosphere. This is one of the…read morenicest cleaners I've been to in a while(I don't go to cleaners often). I even like the decorations inside. I needed to pick up my daughter's dry cleaning here. It was a 2-piece dark suit and was done in excellence. My daughter will update me if it's worth the price and whether to be a loyal future customer or not. On the other hand.....I was experiencing physical pain due to my health condition and the woman who helped me, I believe she's the owner, told me to just park in front by the red curb next time and turn on my hazard lights. It's much closer than where I had to park and walk with my cane. Wow that was Nice I truly appreciated that gesture of kindness. Thank You again for your service and for being a beautiful person inside and out. Your kindness is worth visiting your business in the future

They always do a great job on my husbands suits. Very kind and they do great job Dry Cleaning…read more Thank you

This is the second time I take in a plane white long sleeve (work shirt) and they dye it a…read moredifferent color during the cleaning process. Owner didn't give me any details as to how it happened. But after trying to get him to replace my shirt that I had just bought for work... he finally wrote a check. Personally wouldn't come back.

I can't tell you how good or bad they are, because I refuse to pay extra for my shirts just because…read moreI'm female! I'm new to the area where I lived It was one price for all shirts, whether you were male or female. In today's day and age, when there's a lot of androgynous clothing, why should I pay more just because I'm female. This is ridiculous. I will not give them my business!

I needed a quote for dry cleaning a king-size comforter. I called three local dry cleaners--two…read moreprovided reasonable estimates over the phone (around $40-$70). This one was the only place that insisted I bring it in to 'see the size and weight.' I drove over with the comforter in a plastic bag. While I waited at the door with the bag in my hand, the guy glanced at it and quoted $85 on the spot. It felt like a waste of my time, especially since the other quotes were significantly lower and given remotely. I ended up going elsewhere for less than half the cost. It would be helpful if he could've asked the right questions and quoted over the phone.

Stopped in to get a quote on sewing a couple of detached belt loops on a pair of Levi's 559 jeans…read more He said 15 dollars each loop. So that's 30 dollars for that pair. Then I showed him 3 other jeans that needed minor repairs and he quoted 25 dollars each so 50 dollars plus each. So I asked for a package deal and he wouldn't budge so I had no other choice but to turn it down. I'm not cheap, I just hate people that talk down to you like you don't matter while they try to rip you off. Especially when new ones are $35-45 a pair. I guess not everyone in Norco is nice and definitely do not give any kind of breaks to a Senior Citizen. I hope their cleaning services is at least satisfactory. I found someone else that does this work on the side and they are doing all for $100 cash. I'm glad there's still decent people out there. I wish there was a zero star option on here.

My husband and I frequent Sycamore Cleaners at least once a month or more. Our experiences with…read morethe owners Jay and Mimi, have been very good! They always listen to what we need to be done and the results have been exactly what we asked for! They are so professional and we trust their expertise. We also have had alterations done and again we have not had any issues with the results. We highly recommend Sycamore Cleaners for all your dry cleaning needs! Jay and Mimi go over and beyond to satisfy their customers, which my husband and I really appreciate!

This is my go to spot for dry cleaning when in the area. High quality cleaning and service done in…read morea reasonable time. Pricing is reasonable too. Yes, I'd go out of my way to go there. I dry cleaned a couple of my black coats, and I was delighted to see them looking like they are brand new! I'm pleased with their work and good customer service. I appreciate them, especially when I need a rush service. :)

On a scale from one to 10 this is definitely a 10 I never have one complaint and my wife is…read moreextremely fussy They always have a great attitude very fair pricing.

Dropped my sweater off days ago said it would be ready on Saturday. Was not ready on Saturday. Also…read moreclaimed to have given me a phone call about the situation which I never received. Won't be back here again. I like on time and at least honesty if not.