I was thoroughly impressed from start to finish with my impossible request. Let me start with... this wasn't your regular bed spread. I was stressed beyond belief to put my mother's velvet duvet or whatever it is. We're talking custom drapes woven with three different fabrics and accent borders.... As a comforter It was 40 pounds of velvet Kona was magical. They were able to clean it, and here's the important part... clean it, and not damage it. They could've charged me double and I still would've been overjoyed Not just shirts and dresses at Kona read more

Kona Cleaners - Sewing & Alterations Near Me - Corona, California

My $200 dress was returned damaged. When I picked it up, there were random smudges on the fabric that were not there before. Even worse, someone attached a thick safety pin to the front/top of the dress, which left two noticeable holes in the fabric. The dress was in excellent condition when I dropped it off, and it has now been damaged. Please see the attached photo for reference. Also, there's someone's random hair on the dress which is not mine read more

Kona Cleaners - Damned $200 dress and placed an unnecessary thick safety pin through the front top of my dress - Sewing & Alterations Near Me - Corona, California

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Thank you Monique for your EXCELLENT Customer Service! She was very pleasant, friendly and even went out of her way to remind me to check my email for coupons. It came in handy because Kona offered a coupon for comforters to be cleaned. That's exactly why I came in today. They also do great work in dry cleaning clothes; been a long time customer. Highly recommend! read more

It was my first time at Kona and they were great! Deepthi was terrific and took time to tell me about their services and how their app works. She was very sweet and helped me out with an issue with my suit. My order was ready the next day without any problems. Please don't hesitate and give them a shot. Outstanding customer service from Deepthi and Kona! read more

Just wanted to say thank you for giving back and also for your great service. My Grandson R. Basulto is and Active duty Marine and had his uniform dried cleaned at your location in Corona Ca.he was very proud and grateful when he told us ( Grandparents) with a smile that they honored his service by having his uniform dried cleaned at no cost. God Bless owners & employees read more

I brought in a silk robe that my great grandmother bought from China in the 90's. They ruined it "beyond repair" and I was notified on 8/1. Today, 8/5, I called again to see how they planned to handle this. I finally received a call back from the manager. She said their protocol in this situation is to google search the value of the robe and reimburse me that dollar amount.. If an article has any sentimental value and cannot be replaced it will be your mistake to take it to this establishment. read more

Kona Cleaners - Sewing & Alterations Near Me - Corona, California

Great experience at Kona Cleaners. I was greeted so kindly and loaded into the system with ease as I was a new client. It was quick and easy and loved that I got a text when my dress was ready. She had quoted me $26 and it ended up being less which was great! I am very pleased with the quality of work and quick turnaround. I needed an all white dress cleaned and it was like it was brand new shining again. I will definitely be returning! read more

They were able to clean my brand new king size UGG comforter without changing the texture!! thank you.

Great service and prices my wife has been coming for years.... She will not attempt to use another cleaners.

I have used Kona's pick up and delivery service for years to my great satisfaction. When cleaning out the coat closet, I discovered my husband's leather jacket that was purchased about 20 years ago. Unfortunately, it had spots that turned out to be mold throughout the body of the jacket. After consulting Maria in the office, I submitted it for special cleaning, determining it was worth a try to repair the damage. I just received it back and it looks better than it did when I first purchased it, if that's possible. I couldn't be more pleased.! read more

Absolute horrible customer service and communication. I will never use this business again and I will recommend no one I know does as well. They have messed up several times on my orders, promised items in specific time and not come through. With our apology or ownesrship. Hard to imagine they are still in business with their prices and service. read more

Today I had the wonderful opportunity to meet a CSR named Lakeisha at Kona Cleaners. Amazing! As a new customer, please see my previous review of my former dry cleaners of over 20 years (Saturn Corona) I was looking to change. I stopped in today to discuss alterations. Lakeisha was wonderful! She took the time to explain the alterations process and when I asked for additional information she was so patient and kind in her explanation. I further inquired about the pricing of items for cleaning. She explained pricing for ALL items! Wonderful customer service for a first time client. In closing, excellent job Kona on hiring a knowledgeable, pleasant customer service rep that represents your firm well! read more

good service, the lady Deepthi was very welcoming and even returned my hangar so overall good experience

Deepthi and Lakisha are very humble, nice and courteous women!!! I've been there a few times where I dealt with Hiba and every time she is very polite and dealt with Lakisha and it's been an awesome experience. Thank you, Lakisha and Deepthi for being nice and polite and making me feel welcome!!! read more

These guys are smart. They get your cell number and text you when your clothes are ready. I had asked for one day service cause I needed my suit for important engagement. They said it was possible and gave me an approximate time for pick up. BINGO, within 24 hours I got two texts. One said my clothes were ready and the 2nd offered me a discount on my next order since I was a new customer. They just gained a new customer! read more

Great first time experience! I dropped off a few vintage items from a thrift store in Italy and clothing was pressed and cleaned very well! I will be returning. read more

Kona cleaners took care of my active duty military son's uniforms for free. They did a great job on them! We are very grateful for this, and will exclusively do business with them from now on. You should support them as well! Thank you so much! read more

They are fast, friendly and the communication via texting was excellent. The alterations and dry cleaning were perfect. Thank you!

Had my dress shirt, tie & slacks serviced here. Awesome experience! What really made the experience was the associate Hannah, they were extremely polite. Definitely will be coming back again. read more

Great service, fast turnaround time! Dropped off my toddler's dress for dry cleaning and it was done before the time promised the next day. Will be a return customer! read more

I would give this place a negative 5 stars if I could. What a rip off. Dry cleaners are a dime dozen. This one is the most overpriced cleaners in Corona. Unfortunately, my son-in-law dropped off my cleaning to this location instead of my regular cleaners. Their fees are outrageous. I just walked out paying $100 on dry cleaning. Nothing extravagant just women's suit coats two table runners and two shirts. There is no value that they give and charging these ridiculous prices. Save your money there's plenty of other good cleaners around. read more

Same day service offered on yelp as well as on the window out front. But when I took my item in first thing in the morning before work. They said they don't have same say service. I didn't have time to go to another cleaner as I was already late for work to stop by there on my way. Very annoying that you're advertising a service you don't provide to your customers. read more

I'd been going to another cleaner's closer to work. But on an occasion I needed to have my son drop off some clothes for me, I just let him choose the place. He found Kona, right down the street from home. I'd never noticed it there, despite shopping in the same shopping center every week. Their service was quick and inexpensive. Probably better rates than the place I had been going, to be truthful. And for what it's worth, it was nice to find the owner there spoke comfortably in English, which can sometimes be a challenge at other places, especially when you need some special work done. Anyway, I'm glad to have found Kona, and I think it'll be my home laundry going forward. read more

Appreciate the communication when my drying cleaning is ready. Usually it's ready before the original pick up date! The girls are super friendly and do a good job. read more

I went in a few weeks ago to dry clean my expensive custom made drapes. I dropped it off and was notified a few days later to pick it up. I was super happy to finally have clean drapes. I went to pick it up and all appeared just fine but when I got home to hang it up, I noticed that the fabric had shrunk! I was very upset and was expecting guests at my house the following weekend. I called the store and explained the situation. The woman gave me the number for the store manager. I called Karla and was told to bring it back so they can "stretch" the fabric. I took it in and a week to two weeks later I got it back with absolutely no change. I called the manager to tell her that the problem was not fixed and that I was disappointed that this happened. She emailed me back stating that I was already informed that the fabric would shrink which I was not informed of. She refused to give me a refund. I will definitely not go back to this place. There is no regard or care about the fabric you're bringing in. It's all about the business and the money they will be making. Definitely not going to this place again. read more

Needed to go to the cleaners and needed to find one near where I work. Came here and the price is affordable with quality effort!

I reached out to many people for some last minute alterations. Wedding is a few days away and my bridesmaid dress no longer fit! I got pregnant and my stomach was growing faster than anticipated. The manager Karla was quick to respond and was very helpful on helping me figure things out. Really helped relieve the stress of last minute alterations. read more

Only place I can rely on getting my clothes pressed or cleaned. Took both of kids graduation gowns here for a little TLC and I couldn't be any happier. They do an exceptional job and are on time when it's ready for pickup. read more

I go to Kona a couple times a week. Lakisha is one of the ladies that works there and she is fantastic. She always has a positive attitude and is very friendly and helpful. read more

Great service! They now offer laundry fluff and fold service. Very affordable and convenient excellent customer service by Crystal! 10 out of 10 would recommend. Thank you Crystal. read more

I cannot put into words the depth of my negative experience In consecutive weeks 1. Lost my clothes 2. Returned sweater w stain 3. Returned shirt missing a button 4. List 2 skirts 5. Ruined sweater the my reworked w stain 6. When I sent sweater back for review by customer service to issue a claim - btw sweater approx $150- they cannot fund it I have never worked with such a terrible dry cleaner !!!! read more

Wow -- my wife has an event décor business, and we brought 39 tablecloths here to be washed (not dry cleaned). Just basic wedding type tablecloths that originally cost under $7 each to purchase. They have a basic laundering price posted here of $2.75 per pound, but when they were ready, we were given a bill of more than $1,100.00 (more than $28 for each item). At $2.75 per pound, that would make them over 20 pounds each. This cost is not even imaginable -- more than 4X what the tablecloths cost new! Had they told me they would be this much when I dropped them off, I would have never left them. For $1,100, you can keep them. read more

Always the best service here.... Thanks to all staff for ensuring the community service is always quality work! You saved the day for many homes and special events! Much appreciated! read more

Excellent quality dry cleaning with attention to detail. I wish it was a little less expensive for suits/shirts though. Chrystal is a great employee, great customer service and gets customers in and out. read more

I asked to clean expensive, $300, Pottery Barn drapes. Once returned from cleaning, the drapes were 5-6 inches shorter than originally, and not uniformly uneven. They looked hideous and damaged. I paid over $60 to clean them. I have returned them back to Kona Cleaners with a complaint, asking if they can fix the damage. They attempted to stretch my drapes, but unfortunately that didn't work. The drapes were permanently damaged. I have asked for a financial compensation and/or other remedy, and was refused, without justification. They refused to even refund me the cleaning fees I paid. My wife attempted to resolve the matter with their manager, Karla, via email, and was disrespectfully denied any compensation, accused of lying. I don't know if this issue is related to only this location or a specific poorly hired or trained employee (Karla), or to the chain, I highly recommend you find a better service provider who cares about their customers, not only their revenue. There are cleaners who care about their reputation and their customers, and take responsibility when they are at fault. read more

Kona cleaners was a really good experience! Crystal was a wonderful help! She helped me with a zipper situation. I asked her too many questions and she had answers for everything I will ask for and if not she will ask for help! Over all, she had great customer service. read more

1 month later I finally got my suit pants back after having their team rip a hole in the back pocket. Learn from all the previous bad reviews and never return to this dry cleaner ever again. You've been warned. I also attached a 1 star review that for some reason is no longer on Yelp to back up my statement. read more

Moved from Aliso and new to the area and needed to have a few items dry cleaned. Found this location while I was out grocery shopping. Decided to give them a try. Location is pretty standard and clean. Only thing I noticed is that no machines were onsite. Which I then figured they sending out your clothing and then items are retuned back to the location. Overall I don't have anything negative to say. I will say their prices are a little on the high side. I dropped off a total of 16 items and paid close to 7.00 per item. Haven't looked at my items yet but turn around was quick and I would assume my items are fine. None of them needed any special attention. Overall I would say the location is slightly overpriced. But if you need a quick turn around they are a good option. read more

I would not even give 1 star. We took our living room rug here to be cleaned. They had it for 7 weeks and we were originally told 1 week and then it changed to 3-4 weeks. We went and picked up the rug and it's not even cleaned and has not been touched. The customer service was horrible. They never even reached out to us we had to keep calling to get our rug back. After 7 weeks we are still left with a dirty rug. Very unreliable!! read more

Sign on their business states open Sunday from 10a-3p. This is also displayed on their Yelp. I'm leaving this review on a Sunday around 2pm at their business while they are closed even though their hours of operation state they are open. Additionally, their phones are ringing to voicemail. Do a courtesy to your customers by updating your hours. read more