Had both of my vehicles repaired at city collision and what can I say? Best customer service, amazing craftsmanship and warranty is worth every penny and time waiting to get my vehicles back. Huge shoutout to the entire team for fixing an issue months later after my vehicle was returned. Turn around time was less than a day to fix a TPMS issue. I was setup with a rental to ensure I was not stranded. They also offered uber if you live close by and don't need a rental. They went above and beyond. Fixed my TPMS issue and cannot be happier. I'll be taking all my vehicles here and so should you! Forgot to add: my vehicle repaired was a 2022 KIA EV6. They also are authorized EV repair shop!!! read more

Not sure why there are so many positive reviews here, but my experience was beyond bad. My vehicle was brought here by the tow truck company because the primary one that my insurance recommended was closed during that hour. The car went through a teardown and was eventually considered a total loss, but their quote for the teardown was excessively higher than the average teardown cost and the insurance wasn't going to pay out that whole amount. There was some negotiation and it was able to be taken down, but during that entire period of a month, the collision center charged an excessive amount of storage fees ($500 per day) which was 100% higher than the high end of average. The insurance company refused to pay this amount and basically the vehicle was held hostage at the collision center, despite getting higher management involved as the insurance company was unable to negotiate. In addition, the insurance company did further investigation and found that there's been the same complains to the BAR for this collision center with similar excessive charging, and from my own investigation, the licensure of the collision center seems suspicious with it being opened, closed, reopened under a different name, etc. Do your own investigation before you go with this collision center so you don't have your vehicle held hostage. read more

Service was amazing, make sure to request Carlos. He was super understanding and communicative. Even though I was upset about some things out of his control he still managed to take care of me. read more

City Collision Center - Work on my side of my car. Looks like nothing ever happened. - Body Shops Near Me - Stanton, California

Someone opened their car door and left a dent and smudge on my passenger back seat door. I ended up filing a claim with their insurance and taking my car to city collision. Unfortunately the insurance company was giving the run around and taking way longer than they needed to but thankfully Carlos was able to speak to a supervisor and get my car back to me when it was ready instead of having to wait a whole other week due to an error made by insurance. He did any amazing job on my car. It honestly was given back to me looking brand new! Even my passenger door that used to look like someone may have tried to break into it was fixed. Thank you so much Carlos. I would definitely bring my car back and refer friends to city collision. read more

I am very happy and very satisfied with the work that City Collision Center! Denise was very helpful with everything! If I ever need body work done again this is the shop that I will go to!! Thank you City Collision Center for an awesome job!! read more

My car looked brand new when I picked it up! The repair quality exceeded my expectations, and the entire team was professional and friendly throughout the process. They really took pride in their work, and it showed. I'm extremely happy with the results and would definitely recommend them. read more

The quality of their work is amazing. My car was restored to its original state. All the staff I interacted with were extremely nice and helpful. I highly recommend this place! read more

Had two of my vehicles sent to City Collision center from back-2-back accidents which weren't even my fault but these guys made my life a lot easier. They were very professional and took care of me like family. I definitely recommend this place if your vehicle was involved in an accident. read more

Always great service! Viktor is highly professional &&& loyal to customers! My experience is always appreciated! The showroom is unbelievably beautiful! read more

Exceptional and professional service. I appreciate receiving updates on the status of the repair. Would recommend!

Great service and vehicle looks like new now after the collision. Jessica and Oscar were fantastic! read more

So glad my Daughter shared this City Collision Center Business with me! After her TMY was serviced due to a bad accident , truly a Great place, prices are reasonable , service is great, so far we have had a couple of our family cars serviced here, We are a Return Customer now ! read more

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My first experience with City Collision Center was a few years ago after I was involved in an accident. From the moment I walked into their lobby, I was warmly greeted by the staff, and an adjuster promptly assisted me, reassuring me that my vehicle would be taken care of. They did an outstanding job down to the perfect color match on the paint. You couldn't even tell the car had ever been in an accident. More recently, my vehicle was vandalized at a beach parking lot, and once again City Collision Center stepped in and handled everything seamlessly. They kept me informed throughout the process and were hands-on from the moment I arrived. Their commitment to quality and customer care has been consistent every time. City Collision Center is the place to go if you want your vehicle restored with expert craftsmanship and factory parts. Their reputation as an authorized collision center for so many manufacturers speaks for itself. read more

Great customer service. Very quick and professional. Eric was real nice and helpful. Great in communicating with updates with our car. Jessica at front desk was always helpful and nice. Got all our paperwork in order. Thanks Jessica read more

Took my car here for a fender bender and the receptionist Jessica was really sweet and helpful. Eric was my advisor & was very helpful dealing with my insurance about it. My car is now ready and it looks amazing. Thank you city collision for an awesome job. I was also informed that the repair has a Life time warranty. read more

City Collision Center - Front bumper was painted - Body Shops Near Me - Stanton, California

City Collision Center took care of everything. Brought in my BMW X5 for repairs after a minor accident, and they made sure to restore it to brand new. They only use original parts here. They handled the insurance supplemental and can give your rides to your local enterprise after dropping off your car. You can even leave your rental car there after the repairs are finished. They make the process easy and simple. Shoutout to the estimator Veronica and my representative Jessica. Both were very kind. Luis and Mario also will make sure you're taken care of. Fast, Simple, and Quality here. read more

Got my brother's Tesla repaired here while he was away on vacation a couple of months ago. They took care of everything, and were very professional and attentive with the repair work and communication. So far no issues. I have uploaded a picture of where repair work was done - they had to replace a portion of this bottom panel by cutting it in half. Can't even tell the difference by looking at the picture. Happy to work with estimator Oscar and rep Jessica for this repair! read more

City Collision Center - Body Shops Near Me - Stanton, California

Brought in our model Y Tesla to get some repairs and as soon as we walk in we were greeted and welcomed in by a believe is the manager Gary, he was very warm and nice and comforting and making us feel knowledgeable that we were in good hands. Julian took over and couldn't be more on point on steps and time frames that were gonna take place to make sure we were brought up to date on everything. Jessica the representative was great and always keeping us up to speed on the work being done on the vehicle and time frames. Also when the car was done she checked us out and finished everything so smooth that we couldn't be more happy with the service and the car being done and looking brand new. Thank you so much City Collision Center for making our experience so smooth and easy. read more

I'm very happy with my experience at City Collision Center! They did an excellent job repairing my Tesla and kept me updated throughout the process with clear, timely emails--even while I was away on vacation. It gave me great peace of mind knowing everything was being handled so well. The customer service was outstanding from start to finish, especially from Jessica at the front desk she was friendly, helpful, and professional. Thank you for making the whole process smooth and stress-free! read more

6/24/23 estimate review for David. Tesla recommended for me to get my falcon wing re-aligned before a roof glass fix. I found this place under certified repair shops via Tesla's website. I spoke to David over the phone to give him some background information. He provided me with honest and helpful information. He informed me he had 3 techs that work on Teslas. They mostly do not work on weekends unless they choose to so he asked me to bring it Monday. Our conversation continued and he asked if I could swing by today for him to take a look. I got to the place and was thoroughly impressed by the lot size and the amount of teslas they are repairing. Body, paint and other repairs. The show room area is neat and gave me a chance to walk around and check out the vehicles inside. After David finished with the previous customer, he chatted with me before bringing it to the falcon wing tech in back to analyze the problem. They found out my glass cracked due to improper placement and install of the glass back in December. He asked me to bring it back to Tesla and install plastic shims to fix the issue. My glass was hitting the bottom before the door closed so the pressure cracked. He also identified my falcon door motor may need to be replaced. He recommended for me to have the glass fixed and then see if the motor problem is still there. He is happy to fix it but if Tesla covers the glass repair, they should do it right. Thanks to David and the indictment technician who diagnosed my issue, I was able to bring it back to Tesla and have them cover the repair of the issue properly. I may not need to utilize their service this time but I would definitely trust my vehicle in their hands on my next repair. Thank you, David and the Falcon wing expert! read more

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I recently got rear-ended and had about $9000 in damages. I went to city collision center for this bodywork. The place was very clean and felt comfortable walking into the front desk and Office. I really appreciate Jessica H. Friendly service and was very thorough. She had a great personality, professional and paid attention to details. Thank you, Jessica for providing a friendly and welcoming service. Also, the bodywork was well done and they kept me updated on the status and schedule of the repair, they were spot on, and I got the car back on time and as originally expected. read more

My daughter was in an accident recently and we were referred by a friend to bring it to City Collision Center. I was highly impressed with their knowledge, quick response time with communication, and turnaround with the vehicle evaluation. Unfortunately, the vehicle was deemed a total loss but had it not been, I know that they would have done a great job keeping us posted and handling the repair promptly. Thank you for helping me stay calm during such a difficult time! I will definitely recommend you to friends and family! read more

Unbelievable customer service is not automotive mind. I just the greatest in the southland for a highly professional service work paint correction strongly recommended easy from top to bottom, fleet vehicle, etc.. read more

Omar and his team did such a fabulous job on my car. I didn't even recognize it. The difference was absolutely amazing. Then they went far and beyond and detailed my car. The front desk Aileen was so kind and caring. She makes you feel so comfortable. She has outstanding customer service. I am so pleased. I will definitely be coming back if I ever need to. I highly recommend coming here for excellent service. Not to mention, they keep you in the loop the whole time And guys then detailed my car. What a difference? I love everything about my car now. Thank you, thank you to the city collision center of Stanton 8347 Katella ave read more

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I took my Tesla to this collision center after my car was sideswiped by another party. Although the quality of the paint blending and the repair itself was good, the whole service and dealing between this shop could've been smoother. One of the first issues I encountered was that the body shop wanted to repaint the door jams of the car, and the insurance company disagreed. Since this is in the inside of the car, I was completely fine with the paint not being blended. However, I was told that the body shop will not be able to accommodate because it is required as a part of the Tesla certification process, and if they don't do it they risk losing their certification. The insurance representative asked for proof and if it's there, they will cover the cost. However, the body shop was not able to find whatever documentation that stated that this repair was necessary as part of the certification process, which seemed to contradict their earlier statement about it being a necessary part of the process. I was annoyed but dismissed it, and it cost a couple hundred out of my own pocket but after almost a month of not having my car I was willing to pay to not deal with it any further. I definitely think that there was some dishonesty here to get some more money out of the situation. Upon receiving the car after the repair, they had completely forgot to replace the wheel that was part of the damage. A month later, I also discovered that they had not replaced the VIN stickers in the door jam, which they had also charged on the invoice. It was frustrating having to double check the work that they did and schedule multiple follow up visits. I did appreciate that they detailed the interior of the car, and the quality of the paint that they used was indistinguishable from OEM paint, but the overall journey from start to finish left a lot more to be desired. I thought I had found a place I could leave my car with full trust, but barring any warranty issues I don't see myself coming back or recommending this place to anyone. read more

I just want to say that City collision a five star Eric and Jessica were the best. I had no problems with them and I will come back to them again. Hopefully I don't have to. read more

I brought in my car on Thursday, May 9th, and received it back on May 20th. The repair process would have been quicker, but it was delayed due to Tesla insurance. Special thanks to the receptionist, Veronica, who was always easy to reach and kept me informed about each step of the process. When my car was returned, it was in perfect condition. They even cleaned the interior, hand-washed the exterior, and made it look better than when I brought it in. I highly recommend this place. Car: Model Y Issue: Bumper repaint/Repair read more

City Collision Center - Body Shops Near Me - Stanton, California

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This might be a bit embarrassing to share but... this is my 2nd time going to City Collision Center within the same calendar year (both times not my fault). However, what I've noticed from both times is the consistent quality, care, and attention this team pours onto their vehicles and their clients. Veronica has been a tremendous help with providing frequent updates with my repairs using emails or (now) SMS notifications. People do not understand how important it is to be kept in the loop especially knowing how nervous we are throughout the accident process. Secondly, Eric has been an expert with educating and providing guidance on how the repair process work from detailing the damages shown on my estimate to even suggesting my 12k volt battery on my Tesla needing to be replaced, out of pocket of course. Overall, I've gone through this process using insurance companies like Tesla and Progressive and City Collision Center has taken care of the estimate and repair process, adding a peace of mind. The result is high-quality value (see pictures) and they've even taken the extra step to provide professional interior care by cleaning the inside and my trunk. Trust me, I 110% recommend City Collision Center and will continue to do so with my family members and friends who own a Tesla. Thank you Eric and Veronica :) read more

City Collision Center - Accident and damage on left side of vehicle - Body Shops Near Me - Stanton, California

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"I was recently in a car accident and brought my car to this location. Luis provided phenomenal customer service , he was attentive, helpful, and made the process much easier. I will definitely be returning for any future car repairs. Thank you Luis . read more

City Collision Center is a wonderful place to take your car. We took my mom's car there and they were the best! Everyone was super helpful especially Eric and Jessica. We definitely recommend! read more

Service selected was seamless using an insurance claim from a hit and run. No questions asked, took my Tesla Model Y in no matter the aftermarket accessories installed. Communication with Oscar was detailed and timely. My PPF was also placed back after paint with no hassle. An aftermarket part affected was sourced out to assist with repair as well. Entire drop off, work production and completion was communicated to me every step of the way. I didn't have to reach out for updates. Would recommend their shop to anyone needing help. read more

City Collision Center - Front Bumper repair and PPF installed. - Body Shops Near Me - Stanton, California

I would like to thank City collision in Stanton Omar and all the employees that made my car so beautiful and went so above and beyond to take care of me I can't express enough how beautiful my car looks quality all the way I recommend this place if you're looking to have great service not one problem thank you again! read more

Spoke to Julian at BMW Buena Park. He is the on-site representative for City Collison. He really knows about BMWs. I was so happy with the estimate. He worked with me and the other party's insurance company. He kept me up to speed via email & phone calls. When I picked up my BMW, it was exactly what I expected, perfection. I was surprised one of the employees didn't know how to drive a manual BMW when he was trying to get it out of the show area. Blamed it on the battery until they checked it. Hopefully I will only be returning for the body work I want done. If it's because of someone else fault I will be returning sooner. read more

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Had a great experience with City Collision Center. They fixed my alignment issue perfectly and went above and beyond with their service. Not only did they take care of the repairs, but they also dropped my car off at my workplace and picked up the rental they provided me. Super convenient and hassle-free. Definitely a happy customer--highly recommend! Thanks to Alan!! read more

City Collision provides a thoughtful, concise and efficient process to getting your vehicle back on the road! They do not let insurance companies push them around and do whatever it takes to get your vehicle back to factory condition. I have never been through something like this and I wouldn't have rather gone through it anywhere else. Hopefully do not have to go through it again for a long long time. My worries that the truck would never be the same again are long gone, it came back newer that I had even purchased it a few weeks before getting hit. Thank you to the whole team over at City for the great experience, for taking great care of my beloved truck and getting my life back on track after such a nightmare the day of the accident. Will be coming back anytime they can perform a service I'll need. read more

City Collision Center - Filling her up on the way home from surgery. - Body Shops Near Me - Stanton, California

City Collision has a top notch crew of talent that took Clare at care of my Tesla. A minor fender bender but all the eyes in my car made me feel like a true VIP. Thanks to Eric, Veronica and the phone staff all made my time a priority. I thank you all for a job well done. read more

City Collision Center - Before and after. - Body Shops Near Me - Stanton, California

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Went here for the first time for my Tesla Model Y. The staff, Eric, Julian, and Jessica were goated and very clear with everything were really nice. They also have cool water bottles. Would come again read more

Julian was great and so friendly helping me with Toyota Pick-Up Truck and Jessica representative was so friendly and helpful she explained the warranty to me. I recommend City Collision Center to friends and family. I come from Eastvale California and will tow my vehicle City Collision Center let them do repair because They do Quality work read more

Unfortunately my amazing BMW was declared totaled by my insurance company. Jessica and JP M. Was diligent in reviewing the damage to be sure it repair for customer satisfaction . Unfortunately the cost to repair could not be covered by insurance, that's Insurance for you. Hoping AAA payoff will be responsibly useful...since money flows out the windows of insurance companies to accommodate the 1 % read more

City Collion took away the hassle of something as tedious as getting your car fixed through your insurance. They were helpful, concise, and communicative throughout the whole process. Jessica and Veronica as well as Oscar were ALWAYS beyond helpful and kind. They never left me with more questions. Thanks y'all! read more