I can no longer trust a vet office with no emergency backup procedure to take care of my animal. Of…read morecourse things happen beyond our control, but that is the whole point of an EMERGENCY backup plan. For an animal "hospital" (or any place of business) to not have one in place is irresponsible. We almost missed our trip that day as we were dropping off our dog for boarding. With ZERO notice and no way to contact them, we were limited in options. When I called a few days later to talk to someone about my upcoming boarding reservations, this lady gave me no indication that they learned anything from this exercise. She wasn't overly apologetic about the circumstances we were put in, either. Instead she told me they sent a message in facebook (which I don't have) and an email to everyone the day before (which I didn't receive - of course I checked my JUNK folder when I finally reached the airport because I wanted to give the benefit of the doubt before I berated them for being so unprofessional). Then I asked her what happened to the currently boarded animals, and she confidently told me they were well taken care of, which I can only assume they were running either fans or coolers on generators. I am confused here because if this was true, then no one thought to plug in one of the computers to get the schedule for the day? Either way, I'm abhorred by all her answers (made up or not) and how they mishandled this situation overall. If they couldn't log in, fine; but there was no one at the office to greet their appointments for the day to offer alternative care - mine was only a monetarily devastating situation but what if my sick baby was scheduled that day? If the boarded animals were truly taken care of (temperature-wise), then surely a human could stand to be in the same conditions. While none of this adds up, my main concern was really to understand how we move on from here and to get a good feeling on future situations. She failed in all aspects, but at least I found out now and can go to another vet.

They took such great care of Tucker today. I really…read moreappreciate that they are still open and came out to the car to get him. The process was seamless. Thank you

Fantastic!!! Everyone at The Vet are wonderful people and very caring to your pet and to you…read more They all take their time and answer all your concerns. The Dr. is thorough and caring and your pet is in the best hands, if you take them to see Dr. Cindy Stevens. I am so glad I found her and her caring team. My mind was put to ease regarding my kitty's condition. I had been to other vets concerning the condition, and nothing was explained and I was in constant worry regarding what I should do. I no longer have to worry, I know now I have an amazing place to take my kitty, should he need care! They are Wonderful....I know...I said that already, but they truly are. AND they know how to handle animals who are scared, and do it gently. The Vet team respects the animals.

Very caring staff. They took good care of our pup through major dental surgery and were very…read moreattentive to anaesthesia and other needs given her weight and preexisting heart condition. Great followup and transparent about pricing. The dr is very experienced and patient in explaining everything and answering all our questions and anxieties.

For 14 years Dr. Pirkey and his team provided stellar care for my Husky Snow. From a puppy till her…read moreaged years, this team provided excellent care for her. She has passed recently and I even received a touching sympathy card for her loss from the entire team. I highly recommend this Vet service for your dogs care and even boarding services. They can do it all! Clark Tucker

Terrible people. Making accusations of animal abuse when someone is there to get help for their…read morepet! A pet they love with all their being! Shameful. People don't always have thousands of dollars to spare in this economy, and if you don't, you get no answers or assistance from these people. Treating people with disrespect does not help anyone.

I cannot say enough about how wonderful this place is! I took my cat in on a Sunday hoping to get…read moretreatment to keep her going until I could get to my vet on Monday. But ultimately she was dying in front of me. The vet tech and vet were beyond compassionate! They took their time & let me make the decision no one wants to make. I was there for over an hour going back & forth on what to do. The entire time they made sure I was comfortable, brought blankets and a warming pad for my baby. I cannot say enough about how wonderful & compassionate Dr Steed and the vet tech were!! I ultimately made the decision to put my baby down. I was taken to another room (a little sitting room) where they gave me all the time I needed with my baby before being put down. After it was done, they took my baby and prepared her in a box so I could take her to my vet the next day to be cremated. They were kind enough to give me paw prints and a piece of her beautiful hair. Without a doubt, THE best treatment and place to go in an emergency! Thank you to both of you for being so kind in such a horrible situation. And I'd like to add that the charges were more than reasonable for an emergency clinic.

I have had to make the tough decision to bring our cat, Squishy, to Urgent Vet for end of life…read morecare. Although she was 18 years old and sick, it was still heartbreaking to lose such a faithful companion of 18 years. She watched my daughter grow up and even welcomed my daughter's first son home from the hospital. When we walked into the clinic, we were greeted by a compassionate, kind tech ( I wish I knew his name) , and taken back to a quiet room. The techs and the dr were all so very kind, compassionate and reassuring. They talked us through everything, and let us say our goodbyes. They even hugged us and offered words of comfort. I have had to take a dog to another clinic for end of life care before, and that experience was cold, heartless and lacked compassion. I am so grateful for the kind souls that helped us last night with Squishy at Urgent Vet. I hope everyone there last night reads this as I was so distraught, and outside my body, I don't even remember if I expressed my gratitude. Thank you for your kindness and compassion Urgent Vet Richardson.

Great customer experience. They truly care about the pets there. Highly recommend…read more Pricing is very reasonable as well.

Loyal for 5+ years... but the moment I spoke up, I was shown the door…read more I've brought both of my dogs here for over 5 years and spent thousands along the way -- never once a "thank you" or any acknowledgment of that loyalty. Lately, scheduling visits and auto reminders disorganized with unclear communication. When mistakes happened, I calmly expressed frustration (no yelling, no cussing -- just a concerned pet parent trying to understand). Instead of listening or trying to make it right, they basically told me they didn't want to be my vet anymore. After years of trust and business, that's the response? Our pets deserve attentive care, and the humans paying for it deserve a little respect. I truly hope they improve how they treat long-time clients in the future.

Dr. Muhoho is an amazing vet! I've taken my dogs to see multiple vets over the years and she has…read morebeen by far my favorite. She shows care and concern and even continues to check in on my puppy.

As a Creature of Habit and bit of a loyalist when it comes to patronizing a business, I was…read moreresistant to changing veterinarians after taking our fur babies to the same vet over the past seven plus years. However, when it comes to our fur babies, my wife has the final say! Hence, it was she who, after having a bad treatment experience with our regular veterinarian and one of our late felines, she sought out and decided to give over care of our babies to Dr. Muhoho and North 78 Pet Hospital (N78). The decision to entrust N78 and Dr. Muhoho came about after my wife researched N78 and read on their site that they offered advanced dentistry care. This was a major factor at this point in the lives of our fur babies, because the aforementioned bad experience involved a dental issue with our feline that eventually resulted in us losing her. Thus, my wife was intent on NOT having a similar experience with our feline Oliver "Ollie" Twist, who was having issues with his teeth. That was about a month ago. Fast forward to today and Ollie is on the mend and doing fantastic! All thanks to the care he has received from Dr. Muhoho and N78! Ollie - originally a pet feline turned feral feline with an imbedded collar that required surgical removal... turned pet feline - had been over-grooming and vomiting up mostly undigested food for a few years. Our regular veterinarian erroneously diagnosed Ollie's issue as allergies, resulting in over-grooming, resulting in hair ingestion, resulting in vomiting up his food. Wash - rinse - repeat! And, because of this past bad experience, my wife decided N78 was the better option. Or, at least worth checking out and giving Dr. Muhoho and N78 a chance at helping Ollie. As it turned out, Ollie needed to have seven teeth extractions. He came through his dental surgery very well, and as of today, his gums are healing nicely. He is also adjusting well to his dietary changes, has only vomited up food once or twice in the three weeks since his surgery and, he is no longer in pain. Ollie is now a happy HAPPY Boy! Thanks again to N78 and Dr. Muhoho! Dr. Muhoho is attentive, caring, thorough, and communicative to pet mommies and daddies about their fur babies, and has a great bedside manner! As a business, N78 staff are friendly, personable, yet professional! The business itself is clean and well-maintained. The entire experience we've had with N78 has been great from the outset! I am genuinely grateful that my wife decided to give over the care of our fur babies to Dr. Muhoho and N78! They have our trust and I sincerely believe they are worthy of yours likewise. Hoping your fur babies stay happy and healthy... Live well. Be well. Cheers!

Called to see if I could walk in with 5 kittens who needed subcutaneous fluids after recent neuter…read more(kittens not eating much or drinking) and was told they did not do that but would charge $140 litter fee plus app $325.00 (for the fluids)... so I tried calling other places then called their sister company Rowlett Veterinary Clinic who also checked and stated they could do the $140 litter fee. I ended up making appointment at Liberty Grove but noticed that they charged me a consultation fee of $77.85 for each kitten which totaled way more than the $140 so I called a total of three times and was finally told that if I was keeping all kittens I had to pay higher fee... and then after was also told that they charged more since they were sick (although the dr said they were all fine but I wanted fluids just to be safe and also paid to have three injected with anti nausea meds).... Even though my initial phone call had all the details and was given the quote of $140.00. I am upset that I was lied to. Update: The practice manager, Cody Boyd, reached out to me this morning after my review. He apologized for the miscommunication and issued a refund of $233.55. I appreciate that he took the time to look into the situation and make things right. My concerns about the original quote versus the charges still stand, but I do want to acknowledge that they followed up and corrected part of the bill.

I stand by my belief that Liberty Grove Animal hospital is the best vet in the area…read more Unfortunately, our dog did have cancer. We removed the first tumor, but after three years it came back. We again made the unfortunate decision to let our sweet girl go. Dr. Hoag was honest and sincere in letting us know our options, answering call after call from me with new questions in the days leading up to her appointment. Yesterday, we found our lab not wagging her tail, which is highly unusual for a dog diagnosed with happy tail. Dr. Hoag's office got us seen in a moments notice. Even when our lab started becoming aggressive due to the pain, Dr. Hoag kept her composure, ensuring our lab felt safe. While the X-ray found nothing, Dr. Hoag took her time to explain what could be the issue, our treatment plan, and next steps if we don't see improvements in the next week. My best friend is out of town and we are dog sitting. Before she left, she told me that if anything happened to her older dog, to please take him to Liberty Grove, as she knew from our experiences that Dr. Hoag and the vets at Liberty Grove , that we would be given the best treatment and information to help them make an informed decision. The compassion at Liberty Grove is unmatched.

I can't say enough good things about this vet clinic! Their hours make scheduling so easy, it's…read moresuch a relief not having to rearrange everything just to get my pet seen. The staff and doctors are absolutely wonderful, kind, professional, and genuinely caring. They take time to explain everything and make sure both you and your pet feel comfortable. It's an easy choice bringing my pets here every time!

They wipe a used rectal thermometer with aloe wipes and reuse it. When I objected, the vet Rachel…read moreHenson shrugged: "Diseases don't spread through the anus. We disinfect sometimes." Really?! She refused to give prescription because I questioned her logic.