This is a story all about how, my life got flipped turned upside down.
The good: After all was said and done we actually ended up with our new home. No other good came from this.
The bad: .... See The review.
The Review: We were in the market for a house obviously, and my lady and I were super excited. We had cleared up all of our debts, and gotten our credit up to par. We had contacted a few lenders prior, but decided to go with cityworth after our talks fell through with another lender because he was just an absolute jerk who was very short with my fiance, and offered little assistance from the jump.
When we started working with cityworth they were actually pretty good, or so we thought. They were communicating with our realtor, and and keeping us in the loop of everything. Which was good for us, because we went outside of our realtor recommended lenders, that he has known and has a good rapport with.
We got pre approved, and once we found out what our price range was we started shopping around for house. Our search for our home lasted maybe a month, and once we were sure we approached our realtor and told him that we would like to make an offer on the home...
The whole time Cityworth had been asking us for everything but a DNA swab sample, and we were very good about getting back to them within a day or 2 to provide them with what they needed. Just when we were about to enter the closing process all hell breaks loose.
They start repeatedly asking us for paperwork that we had sent in already, and when I say repeatedly I mean 4,5, and 6 times. When we complained they stopped communicating with us, except to ask for more paperworks that we had already sent them.
We would call them, and get no answer. Emails went unanswered. My realtor is calling us to ask if we had heard anything from them, and we were doing the same to him with no success. They would call us after business hours, and ask for payroll info from old employers. I had to leave work, and drive to baltimore and hour away to get a w-2 that I was told I wouldn't need months earlier.
My lady had to leave work in Baltimore to drive an hour and a half away to get paperwork she was told months ago she wouldn't need. Every other day was something else literally, and then we get notified that the guy who was taking care of our account was fired, and that we would have someone else finishing out our closing process.
Our closing date was pushed back twice, and the seller almost wasn't going to be able to Sell or purchase there new home because of our Lenders issues. It got so bad that the seller started contacting us Via facebook for details. It was during this time that we learned that Cityworth was in touch frequently with the Seller, Though they were supposed to represent us.
The seller started giving us updates on the goings on with the house in a strange twist of events, and had even at one point threatened to sue Cityworth over bad practices. All the while we are still being harassed to provide paperwork damn near until the day we closed. While being told for a bout of month that "All we need is this one last thing and we're good" which was a lie.
Within the last weeks of closing, after the date was moved back twice. I was actually asked to provide verification of my employment. That right there should tell you just how far off this company was. Here we are approved for a loan, and a month past or original closing date, and here they are just finally verifying my employment.
The whole time we are unsure of the status of our closing. We can't plan a move. The sellers are stuck because they can't move out or start the process for their new home until they close. We're stuck paying for our townhouse,which we had already given notice, and were expected to be out the door the month prior. Not sure if we were about to lose all the money we put into inspections, and everything else. We can't enroll our kids into school, my youngest was supposed to be starting Pre-K (Didn't happen). We were basically about to lose our townhouse, and not have a new home either.
The seller ended up pressuring them to make the close happen, and when it did, not only were we relieved to have a new home, but we were relieved to be rid of them. We cannot wait to refinance, just so we have no further connection with this company. I would not suggest them to my worst enemy. They were horrible.... NEGATIVE 50 STARS! read more