Alex was amazing! I have a full sleeve tattoo, so I'm always a little nervous about getting poked…read morebut he made the whole experience so easy and comfortable. I really appreciated his technique of actually feeling for the vein instead of just relying on sight. It was quick, smooth, and barely felt like anything. On top of that, my doctor had submitted my order under the wrong code, and Kevin was able to fix it on the spot. That honestly made my day because the out-of-pocket cost would not have been great. Highly recommend! P.S. Make an appointment online at least 2 days in advance, you'll be in and out. Walk-ins take much longer.

I checked in twice for my lab tests and no one called my name. I have been waiting here for 2 hours…read moreand 24 minutes, and when I asked for help, one of the nurses simply told me to check in again. This is extremely frustrating and unprofessional. Patients should not have to repeatedly check in after waiting for hours without any communication. There was no explanation, no apology, and no effort to resolve the issue. I do not recommend this location. Management seriously needs to review their check-in system and staff responsiveness. No one should be treated this way when coming in for medical services.

I would like to give this a 4 star Due the contrary of…read morenegative reviews I myself had a great experience Even as walked in, they accommodated me I specially THANK Vi, she is very nice to get my lab work done.

This was the smoothest lab experience I've had - ever. Both ladies worked so well together and were…read morefriendly and efficient! V was kind enough to help me problem solve an issue so the my order. If I ever need lab work again this is 100% my preferred location.

I came here in December 2023 to get a PCR Covid test for my son who was scheduled for surgery in a…read morecouple days. I called and was assured the Covid test would be free if I had insurance. Their website also states this, even a year later. I drove all the way from Danville in the rain to get this test and avoid the fee. About ten and a half months later I get an email for a fee of $80+ dollars bc insurance wouldn't cover it. I do not recommend this place. They have fraudulent practices and will say that insurance covers it but then will bill you almost a year later. Do not use them.

I had an appointment and waited 30 minutes. No one ahead of me. I had to go to the lab, ring a door…read morebell and wait. Technician said he was doing lab work Technician was very good once I got in for test Not sure why you take reservations.

The phlebotomist did a really good job drawing my blood. Probably ten tubes, no problem or…read morediscomfort.

Is it no longer the protocol to have phlebotomists wash their hands before taking blood?…read more This is the second BioReference lab location that I've been sorely disappointed with hygiene practices. The appointment process and check-in was easy, the wait time was super short, but the lack of hand washing really isn't ok!

Moana was my phlebotomist today. Very professional. Very detail oriented. Explained everything. The…read moreblood draw was painless. She was awesome. The whole process was smooth. From checking in to being called, it was a very good experience. Thank you.

For years of coming to Mowry in Fremont location every 4months for my mom's regular laboratory test…read more,our typical experience here has always been accommodating,fast and smooth process. Unfortunately with our recent visit with the employee named Lay it was totally vice versa. She took her ample time and had us wait and watched her calling the insurances company, re do the information that we have already in the system. And when I questioned her about it she told me that who ever helped us in our previous visits are not doing it the right way. Lay had her supervisor named Angie spoke and explained to us that they are just doing the protocol in making sure that they are going to get paid. I told them that my 86 year old mom fasted for the lab tests and she needs to eat right away to take her medications.I explained that it wasn't our first time there.There are no changes with regards to insurance coverages as well as her doctors order.Everything is the same so why should this appointment take so long. And their response was to just be more patient. So when Lay was done with the "protocol." She finally started to prepare my mom for the blood draw. As i was watching her having a hard time looking for the vein on my mom's right arm. She attempted to look for the vein on my mom's left arm where her bulged dialysis fistula was located. She tightened a rubber string on my mom's left arm. I interrupted and told her in a very concerning way that there was a fistula there and for what i know she's not supposed to use that arm. Lay replied with a very strong tone of her voice that she's aware of the fistula and that she's not going to touch it ,she just needs the vein above it. At this point i decided to get the supervisor's attention and informed her of what was happening..Angie confirmed that the left arm should not be use and she immediately assist us to moved to another room to be helped by another phlebotomist tech. As someone who has been going to this facility for years and experienced mostly consistent type of service. We never expect or anticipate this incident to happen. We hope that this review will encourage the center to have compassion,respect and acknowledge patient's concerns ,improve and prioritize patient care and most of all provide a complete,careful and detailed training to all their technicians.

No warning about not taking drug test today. I had an appointment booked for weeks…read more Just found out when I got there. I think should be a better system of informing patients.. So people can plan accordingly.

The worst LabCorp service in the world. They don't take any walk-in even there was no patient…read morewaiting inside the lab giving the reason that they were short of staff. Their door was lock from inside. I happened to wait there for someone to came out so was lucky to get a chance to talk to someone and was told they did not open in the weekend and for next week for the entire week (or forever?) no walk-in service. Patient, stay away from this bad lab. Save your gas. Yes, like K.W. said this lab was moved down from the same street. It was by BoA branch before. Now I remembered. Compared the way how as a patient you were greeted by the crew in the labs located in McKee St and Forest Ave you could easily tell the difference.

Came here when I found out I needed a CLIA certificate and ISO15189 approved PCR Covid test in…read moreorder to travel to Hong Kong. I needed it the next day so I found this website through Google. It's a good thing I found it around 8AM because the website states that if the results are received by 11AM, I can have the results by 5PM. However, I tried to book an appointment via the website, and the options were only from 1PM onward, so I called to ask if they accept walk-ins. Peter answered and said that they do, but he recommended that I book online so that I don't have to wait a while. I informed him about the website's time options, and that I was trying to come in before 11 to have the results by 5, so he said it's no problem and to just come in. They're really good at returning calls btw, because I called twice and nobody answered, but got a call back within a couple of minutes. When I got to the center at 10:30, the sweetest man greeted me and explained the process thoroughly. He answered all of my questions patiently and kindly as well. I asked if they provided the certificate and he showed me a physical laminated sample of what it looks like. He asked if I needed it to travel and when I confirmed that I did, he assured me that it'll be accepted. He then explained what I need to do to perform the test. Afterwards, he let me know that I'd receive the results anywhere from 5-6PM. I didn't receive it at that time though, so before 6 I got a phone call to inform me that it will take closer to 6:30 due to the high volume of people coming in that day, which I really appreciated, and I did receive it at 6:30. Also, I really appreciated their honesty because apparently my payment went through online when I tried to make an appointment, but I ended up paying in cash in person. So they refunded my account instantly. ***TIP: If you're traveling, make sure to bring your Passport! Also, the process is easier/faster if you create an account online before heading there, which I did. To top it all off, their prices are much lower than the airport at $275 and other places who charge over $250 which is pretty ridiculous. I HIGHLY recommend Arbor Vita!

My family and I needed RT-PCR test for our international travel. I did my research online. Many…read moreplaces offer same-day result. I read the reviews of each place carefully. I decided to go with Arbor Vita. I registered online on their website and followed their instruction to make appointments. Since my family would be leaving within a week each, I made 3 appointments. First one, about 3 weeks ago. For expedited result, needs to give saliva sample before 9am. The place is easy to find using Google map. On their glass window there is a paper sign "Covid Test". Gave a copy of passport. Gave saliva sample. Yes, no pokey pokey in the nose. So happy they are so advance with medical technology. Pay the fee. Then we waited for the result at home. Before 1pm, I got text message informing the test result. Got the email, too. I used desktop computer to log in to my Arbor Vita's website. And click on the name to see test result. All info needed all there, and the QR code. I printed it. At SFO, the counter lady asked for everything, we gave her all she asked. All was good. One week after, same thing with appointment number 2. Result was delivered before 1pm. Today, appointment number 3 is my turn. Result was delivered before 1pm. I am very happy to find this laboratory. Mr.Pedro who greeted us 2 times was helpful and professional. I will come back to Arbor Vita in near future for our travelling needs. Thank you, Arbor Vita. (Tips to future customers: To help them help us, I suggest to read and comply with do and dont before the test. Such as, do not eat or drink 30 minutes before, nor brushing your teeth. Sucks if your sample can not be read because it was contaminated with foods, etc. I personally, I ate breakfast and drink my tea early. Flossed and brushed teeth, rinsed thoroughly. And only drink water up to 30 minutes before my appointment, then nothing until the test.)

I was bracing myself for a long, cold, and uncomfortable appointment, but my experience here was a…read moretotal breeze. From the moment I walked in, the atmosphere was calm and the front desk staff was incredibly welcoming and efficient--I barely had time to sit down before I was called back.

Had to take a apointament for a elbow fracture. Got it a month out after calling in and waiting on…read morethe phone for half an hour. When I arrived 15 mins late to the location, they refused to look at me. The receptionist called the technician and they laughed about how I was late in front of me on the speakerphone. Then they told me with attitude that they can't see me. Well I am not gonna wait another month. So be it. I am not going there to get the procedure done for free. I'll take my business elsewhere. Avoid this provider. There are many other professionals in the area who actually want your business.