I would truly give Abbott Plumbing and Drain 0 stars if I could. We have experienced a nightmare of…read morea situation based on their con-based practices through a forced partnership through Landmark Home Warranty (please please steer clear of them - more on that below). Three weeks ago (three! weeks!) we opened a ticket with Landmark Home Warranty to replace our Water Heater that had died. It took a couple of days for them to get back to us, and when they finally did they had Abbott Plumbing come out to diagnose the problem. So far so good. Pretty normal or average experience, if not a bit slow to preference. Abbott determined that a new water heater was necessary, and collected the model number from us and went on their way, waiting for Landmark to order a new water heater. Once the water heater was ordered, Abbott picked it up and installed it in our house. Wonderful! Just one week without hot water. Manageable. Inconvenient, but manageable. ...except the water heater didn't work. The plumber scratched their head and couldn't figure out why it wasn't working. "I'll need to take this error code back to Landmark as we diagnose the problem and make sure it's covered by warranty." A few days pass. We hear back from Landmark. The water heater they ordered and had Abbott install was not compatible with the flue system in our home. A compatible flue system is not covered under the warranty. So Landmark ordered a part and had that part installed by Abbott, who then told us we had to pay them thousands of dollars out of pocket to "cover the modifications" which aren't covered by our warranty company. We weren't notified of any of this before installation occurred, and are now cornered with an unwanted (and not functional) water heater. 5 calls and two more weeks later, we still don't have hot water in our house. We're calling a new plumber and cancelling our policy with Landmark immediately. It's a con job, guys. Please please don't give them your money. So disappointed and disheartened by this whole experience.

Randy has always been very honest and forthcoming with costs. He has actually charged me less than…read moreoriginally quoted at times. He comes out promptly when available and has always fixed my plumbing issues. I can't say enough great things about Abbott Plumbing and Drain. I will continue to use this company in the future if need be.

Damon was absolutely amazing! We had a frozen pipe issue in our HOA, and he not only helped our…read morehomeowner with the upgrades they wanted but also came up with a brilliant solution for the frozen line. His approach was genius and saved us from having to tear up the road. He was kind, professional, and took the time to explain everything clearly. I would highly recommend Epic Plumbing and Drains to anyone in need of plumbing services!

From the owner: We run from Provo to Ogden to park City to Tooele and all surrounding areas.. Our goal is to…read moreprovide an Epic experience with everybody we come in contact.

Our second experience with Thurgood Plumbing was great - just like our first! We made an after…read morehours call and was able to make an appointment for the next morning. Gusto showed up as promised and was friendly and efficient! Thank you!

We had a toilet overflow and leak into the floor below. Thurgood Plumbing & HVAC sent Kevin over…read moreright away. Not only did they identify the problem, they gave us recommendations for any potential future issues they noticed with our plumbing and HVAC systems. They also provided us with at 3 options to fix the original problem plus cost options to prevent the future problems from happening. Jim (the cost guru) had excellent customer service and was so willing to help in any way he could. Kevin (the inspector) was very knowledgeable and answered all of my random questions that came from being a first time homebuyer. This is now my favorite company to go through and I look forward to working with them in the future.

Great and easy service with good pricing. Went above and beyond and charged fair in my opinion.read more

Got here quick and fixed my ac all under 45 minutes…read more Cory is also a great technician took the time to explain my system and what to check in the future. Give Cory a RAISE!

"I hired this company, and they charged me for parts that were not even linked to my issue. They…read moregave me one quote and then upcharged me, failed to solve the plumbing problem, and abandoned the job completely. I later found out the employee Spencer Peck sent to do the work was not a licensed plumber. I have filed an official state investigation with Utah DOPL. Absolutely unethical--stay far away."

Unprofessional work. Fired company part way through remodel. Workers showing up late or not at…read moreall due to tummy aches etc. (see Todd D.'s comments which are similar). They were unconcerned about details that matter...making sure a pair of vanity mirrors are hung level and level with each other--1-2 inches is pretty obvious to the naked eye. Nails around the door casing need to be submerged and pudded over...ya can't just "paint over them." If you cover an old hole with new drywall it needs to be textured to blend withe rest of the wall..can't just paint over it. Shouldn't have to ask a plumber to seal the shower floor or seal around the toilet. Hired a general contractor to handle the issues with personnel and make it look professional. He did not. Found out after he does NOT have a general contractors license as advertised by him and on his website. Confirmed that through DOPL. License is expired and the company has been fined three times by DOPL. I'd recommend a different "contractor."

I have to reiterate why Big Brothers is my go-to home service company. Truitt was efficient,…read moreprofessional, and helpful in explaining options. The work was done in a timely manner and the problems were resolved. Plumbing issues are never fun, but Big Brothers always seems to make it better and they do it the FIRST time - no return visits needed, as I have found with other companies.

The way they jack up the pricing should be illegal. I'm so glad I didn't hire them. I was quoted…read more$1800 by Big Brothers and received another quote from a reputable plumber who owns his own business for $500. Obviously went with the other guy, and his work is incredible. Part of Big Brothers quote was for a kitchen sink faucet and the technician told me "the faucet is fine, it just doesn't have a brand so it'll take me too long to find the brand and the cartridge that actually needs replacing, so I'll just replace the faucet." So... yeah if you want lazy and overpriced, call Big Brothers!

We have a dryer that would keep shutting off prematurely no matter the level of heat or type of…read moreload. After cleaning the vents and dryer and full dryer troubleshooting, we contacted At Your Service Pros (kudos to the Costco-dispatched tech for noticing the extremely hot circuit breaker). At Your Service was very flexible on appointment times, and one of their techs, Kyle, came out to service the home. Kyle reproduced and diagnosed the issue to the circuit breaker. Not only did he fix the circuit breaker, but he also noticed some of the wiring needed to be placed at the service panel, which he did as well. He also checked the other breakers while he was out there and made sure the dryer outlet was okay. Lo and behold, the dryer works perfectly now. Thanks Kyle and At Your Service for getting this issue fixed and for taking a larger look at the panel to make sure things look okay. I appreciate Kyle was on time and that the service was professional and efficient.

Disappointing experience. This review isn't based on the quality of work, since I never actually…read morereceived any service, so I didn't feel a one-star rating was fair. It's based solely on the booking process. I was able to book an appointment on Sunday for Monday morning, but they called early Monday and said they couldn't make it until Tuesday. That caused me to miss out on other companies that had Monday availability and wasted valuable time on something we needed done as soon as possible. They need to get their scheduling system figured out.

I'm VERY pleased with Aaron's work. He went above and beyond my expectations. He was fast and…read moreresponsive, made excellent recommendations, was super knowledgeable and recommended solutions to issues which had stumped other plumbers. He gave me pricing up front which was lower than the competition. He replaced my water heater in record time. My dog loved him too. The cherry on top was he didn't charge me to quickly fix an extra something under my kitchen sink - WHAT A CHAMP!!! Thank you so much. :D

Aaron's work was great. He was on-time, able to get out to my place same day. He installed my new…read moregarbage disposal with no issues. Saved me a lot of headache trying to do it myself. Was done in under 45 minutes. He took care of all of the service requested. Great value for the work he does. Would highly recommend and will use again in the future.

I cannot recommend Salt City Plumbing and Paul Manley enough. Our journey to finding them was paved…read morewith high-stress moments that no family should have to endure. When our previous water heater failed--a catastrophic blowout caused by the absence of a pressure regulating valve on our building's common supply line--we felt isolated and overwhelmed. The struggle to get our HOA and K&R Premier Property Management to take responsibility for this common area failure was already draining us. We initially contacted a company called Superior Water and Air (only because of a sticker that was on the 6 year old, failed water heater), hoping for a professional resolution. Instead, we were met with a predatory nightmare. They attempted to upsell us on services we didn't need and demanded an additional $1,000 on top of the price we had already agreed on the morning of install. They even fabricated technical excuses, claiming our home required a complex, four-port commercial system--a loop they had installed years prior that was utterly unnecessary for our residential home. That's when Paul Manley and Salt City Plumbing stepped in, and the difference was night and day. Paul didn't just walk into our home as a plumber; he walked in as an advocate. He immediately saw through the pressure tactics of the previous company, sitting us down to patiently explain exactly what our home needed--a standard, reliable two-port system. He took the time to show us the 'why' behind everything, cutting through the confusion with honesty and integrity. Because of Paul's transparency, we realized this plumbing failure was tied to a larger, unresolved issue regarding our HOA's failure to maintain the building's common area PRV. Paul's expertise didn't just give us hot water within 20 hours; it gave us the clarity and confidence to stand our ground. Knowing that Paul and his team are in our corner--honest, bonded, licensed, and deeply committed--has turned a disaster into a story of restoration. We've worked with Paul before at our old home, and this experience only solidified the profound trust we have in him. In a world that often feels cold and transactional, Paul's kindness and unwavering integrity provided us with peace of mind that we truly can't put a price on. If you want a plumber who genuinely cares about your situation and treats your home with respect, look no further than Salt City Plumbing. Cheers, Mateo & Heidi

I needed my water heater replaced. The technician was great. Gave me a bid and explained to me…read morewhat would be included. Said he could do the job while he was there. Finished the job quickly and I have hot water again. I recommend them.