My hubby and I were looking for some flat back earrings for our baby and saw this location had some in store. After perusing their little section, we decided on the C Luxe Claire's Stores Gold Titanium Crystal Micro Crescent Moon Flat Back Stud Earrings. Oh look how these beautiful little studs sparkle on Mirarose! Our 11 month old has been wearing them for a couple weeks now and they're a lot more comfortable for her, especially for sleeping! Not to mention titanium is built to last, it's hypoallergenic, sturdy and weather resistant! I just need to purchase more, since her backs get lost lol. We'll be back next time we're at Folsom Premium Outlets! Staff were friendly, helpful, prices fair and there are so many cute finds! SYOY! :D *Song Credit: Spring Moon by EnjoyMusic Site: https://enjoymusic.ai read more

Claire's - C Luxe Claire's Stores Gold Titanium Crystal Micro Crescent Moon Flat Back Stud Earrings~ Oh look how they sparkle! - Outlet Stores Near Me - Folsom, California

I give the associate 5 stars and the manager -1. Came in on a Saturday to get my ears pierced, my piercer was so sweet and friendly. Unfortunately she must have been the only person working besides the manager because she had to run back and forth between me and the customers to help them the whole service (which I didn't mind) but the manager was just nasty and she helped someone and when it was our turn she didn't want to help us but wanted to help the next white folk.. lol. Again 5 stars for the associate but the manager needs a new job. read more

We came in on a Saturday afternoon to get my almost six year old's ears pierced. Nichole was very friendly and patient despite it being very busy. She gave my daughter a stuffed animal to hold and made her feel very comfortable while she and another associate pierced both of my daughter's ears at the same time. She said it didn't even hurt! She got a crown and lollipop afterward. Everything seemed very clean and sterile. I would definitely recommend as it was a great first ear piercing experience for my daughter! UPDATE: It has now been four weeks since the piercing and we were able to take the earrings out a week ago. Her ears have healed great! read more

Claire's - After ear piercing - Outlet Stores Near Me - Folsom, California

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My daughter and I came into this store and the worker I spoke to was super unprofessional and rude. She wasn't friendly at all, she didn't greet us, and seemed super impatient. I caught her name on her name tag, it was "Whitnee" or "Whitney." I think someone needs to talk to her about her customer service skills, I should be able to feel super welcome when walking into a store with my daughter! read more

On 6:15pm on Friday March 25, 2022, the Gal managing the store posted a sign that she'd be back in 10 min. So we waited patiently. When she returned, she took sign down and posted she's at lunch for 30 min. Terrible service. Should never have customers wait and then turn them away after they've been waiting. read more

Claire's - Outlet Stores Near Me - Folsom, California

I'm sure grown women can find a thing or two here but I think it's more a store for teens and younger (just my opinion). My daughter absolutely loves Claire's. I've brought her to this one several times because it makes her gift cards and cash go a long way. She can get stuff at this particular store a lot cheaper than at any other Claire's. She collects glasses and sunglasses and pretty much has almost every pair Claire's has ever sold. Her last visit looked like she was in heaven. There was a huge selection of glasses and other things priced at $2.00 and even more fabulous that it was buy 2 and get the third one free. The staff is always super sweet and helpful. My daughter will shop at other Claire's for certain things but prefers saving her cards for this one. Smart girl. ;) read more

Claire's - Outlet Stores Near Me - Folsom, California

I just got my ear pierced here yesterday and the staff and management here is awesome! They are very knowledgeable, helpful, and extremely polite. This is our regular Claires from now on. Thank you all again! read more

We went to Claire's this morning to get my daughter's ears pierced. She's 6 years old. Siera was there, she's the store manager. Siera was very friendly and eager to help us. She was very excited that my daughter was there to get her ears pierced. Siera went over all the after care and had my daughter pick out some earrings. As my daughter was picking out earrings, Siera was very careful to sanitize the piercing area. I was impressed with how sanitary she was and very careful to clean everything. Siera walked my daughter through the experience and we were both very pleased. Thank you Siera for making my daughter's first piercing experience a special one. *I'll post an update after a few weeks to let everyone know how her ears healed. :) read more

Updating my review from 12/17/17 on a Saturday previous visit. My reasons I bumped up my 1 star to 3 stars. We visit here again 12/18/17 on a Sunday morning. As we walked in Jen recognize us from yesterday. Even though she wasn't there when the whole incident happen on 12/16/17. Jen got everything ready and we fill out a new form since we will be getting one earring to replace the one from yesterday and will be receiving another after care paper afterwards. As Jen is getting everything ready. Hubs wanted to voice his opinion about yesterday incident. Not that we are complaining but, we wanted to let Jen know that we were a lil upset and that our daughter did not flinched during her ear piercing. Jen cut off hubs before he even get to finish what he had to say. She informed us that things happen and that is not a guarantee. Which we understand. I waited till she finishes what she wanted to say as not to cut her off while explaining. After that hubs tried to tell her that Erin told us our daughter flinch but, when we went home and watch the video our daughter clearly did not flinch. We didn't make a big deal out of it because we weren't sure and of course we're not gonna put a blame on a person without thoroughly watching the video first. But, hubs now became upset because Erin didn't take any responsibility for her actions but, the excuse that our daughter flinch and that it could happen. Which I repeatedly I agree what she saying that things can happen and is not a guarantee. I just want her to admit that she made a mistake instead of blaming our daughter flinched. Hubs didn't get to explain and express his feelings of what had happen. He kept getting cut off by Jen. Soon later Samantha (Sam) arrived. Jen asked us if we wanted Sam to pierce our daughter ear. We agreed. As I'm being guided by Samantha she focus on piercing our daughter's ear. This time our daughter move a lot . I held her arms while using my left hand to hold her head while tilting it to the the right side a little bit. I can see that my girl is shaking her head as in saying "No, I don't wanna go through it again" despite our girl moving Samantha nailed it perfectly on the dot. She offered a sticker for our girl. I appreciate her helpfulness and very grateful for making the 2nd experience less tense for all of us. I am very happy and satisfied with her service. I also heard convo between hubs and Jen. He showed her the video and Jen agreed that our daughter did not flinch. That was why we got 20% discount and was not charge for re-piercing as Jen mentioned to hubs. Yes, we understood that. If we are some mean customer we would demand getting them free and 20% off anything else we purchased. But, thinking how Erin felt and also they had to open a new package for the other side of the earring. They had already wasted another box of earring which valued $48.99. The main point was that we didn't want our daughter to be wrongly accused for the mistake she did not caused. Because hubs kept getting cut off he didn't get to explain that to Jen. Again, Jen explained that it happened and that it was not on purpose. Not once did she say Erin made a mistake. After the video, Jen's statement changed a little bit. Jen now admit that Erin was aware that she totally made a mistake not that it was on purpose because is not guaranteed. She had a talk with Erin yesterday and that was why we got discounted. Both myself and hubs know that is not intentionally but, I think it would of made us feel better with an apology instead of excuses. Again, Jen did apologize on Erin's behalf but, I'd rather have Erin passes the apology to Jen for us instead. That way is more genuine. The day she got nervous I totally understand that we missed the apology because she was shaken up. But, we would appreciate an apology. The discount and free re-piercing is like saying to us "Okay you got the discount and free re-piercing, we don't wanna hear your complaints" Jen is very nice and she gave her best to accommodate us. I forgot to bring the solution and Jen said to Samantha that we can use the rapid care solution to cleanse our daughter ear. My review would of been 5 stars but, I took one away because we didn't get no apology from Erin even though it was the next day. Another star off because we couldn't really voice our opinion or if some might see it as a complaint. Would I return again? Yes, because of Samantha. Her customer service is outstanding. She's very good with toddler ear piercing and I'm pretty sure it will be the same as babies, older kids, teens and adults. Jen, the store manager is kind too. I can see that at one point she did in a way sympathize us and our concern for our daughter's pain. Even though she was more on the aggressive side and in a way protected her staff (which is fine) I just wished she would listen to both sides of the story first. Overall, we left satisfied with Jen and Samantha leaving a happy impression for us. read more

Claire's - Erin totally missed the dot. - Outlet Stores Near Me - Folsom, California

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OMG! Let's start with a huge shout out for Jen and Alexis! Thank you lovely ladies for such an memorable 10th Golden Birthday Party for my daughter at your Folsom store! The girls had so much fun getting pampered by Alexis whom did an amazing job with nails, makeup, hair primping and Birthday girl activities! The girls loved the in store scavenger hunt of which the Birthday day girl took home a Beeny Boo The amazing sales allowed the girls to pick out some fun accessories of their choice. I really wanted a pampering experience-for the Birthday group on a pre-planned budget of which Alexis and Jen more than delivered! Thank you so much for such an awesome Birthday party experience read more

Claire's - Outlet Stores Near Me - Folsom, California

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We went in for ear piercing today for my 7 year old and it was a great, simple experience! I didn't quite know what to expect and I was very pleasantly surprised. Alexis was knowledgeable, professional, and made my daughter very comfortable. I was apprehensive about taking her to Claire's instead of a professional piercing shop after my online research. Last weekend, we actually went to a piercing/tattoo shop in Roseville to have her ears pierced. Before we went, I called and was told twice that I didn't need an appointment. When we arrived, the piercing guy said we actually do need an appointment for kids. The shop wasn't full and he clearly didn't want to do it, so we left. I had one very sad little girl. After that experience, I was ready to try Claire's. So happy that we did. My daughter was much more comfortable and happier with the whole experience! read more

My daughter and wife like shopping at this location. Friendly customer service too. Good store for kids. read more

Claire's - Outlet Stores Near Me - Folsom, California

I love love love this Claire's a lot!! I especially love Whitney!! She is amazing! She is so very much appreciated for everything she does for me!!! She gives me amazing deals and discounts on my obsession with Squishmallows!! Lol read more

Went in for new nose ring jewelry. The first young lady couldn't help me because she was not that familiar with the nose rings (didn't get her name). She called over Tika. Tika was very helpful and even with my service dog being nosey and needy Tika was AWESOME. THANK YOU FOR ALL YOUR HELP. read more

Jen is a nice and awesome person. She has so much positivity it's addicting! Thank you for all your help.

My husband and I took our daughter to get her ears pierced from Alexis at this location when she was 8 months old and had no complaints. She is now 11 months old and one of her earrings came out, so we went back to this same location to get a replacement. As we got there, Stella was working at the time and had an attitude from the start. She told us she didn't know the policy for lost earrings, so we literally had to ask her to find out for us. She then said that we had to pay for the entire earring set again and had an annoyed look on her face and was super rude. My husband asked her to get the manager and she said the manager was on break. My husband then asked her, "What's your name?" and she refused to tell us her name. So then we asked for the district manager's phone number and all she said was, "I don't know it." No apologies for us losing my daughter's earring or for the inconvenience... nothing. So we decided to wait for the manager to get back from her break, and while we were waiting, Stella was talking to another customer about my husband saying, "He's such an ass." My mother heard Stella saying this, and also another customer heard it, because that customer (a complete stranger) came up to us and told us she said that. My husband and I were livid. Finally the manager Lynette came back from her break and helped us. She said the girl working's name is Stella and that she's sorry about the inconvenience and for the trouble we had to go through with Stella. (Oh and by the way, the whole time we were talking to the manager, Stella's face was super red). My husband told Lynette that we're going to report Stella to corporate for badmouthing him to another customer, something absolutely unprofessional. Long story short, my daughter eventually got her earring replaced (thanks to Lynette) and we didn't have to pay for anything. It was a good outcome, however, we shouldn't have had to go through all that trouble for a whole hour just to get my daughter's earring replaced. And we certainly didn't deserve the attitude and the badmouthing from Stella. That was the most unprofessional experience I've ever had. We will never go to this location again, and Stella needs to get fired immediately! read more

I went to in the Folsom outlets today and I went to Claire's and the manger That worked there accused me of stealing something and made me and my friends dump out our bags on the counter and the item was sitting there on a counter and it was very rude how she just came right up to me and was like what's in your bag and it was very rude and I will not be going there again because of that and she kept threading to call the police and yeah not be going there again read more