For my updated review, I came with 3 friends for afternoon tea. We were excited to try it, as none…read moreof us had ever been for tea and I hadn't been back under the new ownership. Unfortunately we were a bit disappointed in our overall experience. Each guest is given a sheet of paper where you can select 3 teas. The server didn't explain this was per person so we were confused thinking it was 3 per table. The biggest disappointment for us is that we were given tea bags, which in my opinion is not appropriate for an experience of afternoon tea and really cheapened the experience. As an avid tea drinker, I personally was expecting at least loose tea. We were given one hot tea pot for the table and had to constantly ask for refills until towards the end when the server gave us a second pot. It was a bit dangerous for us trying to pass one kettle around the table of four people as well. They also don't give you any iced water to drink on the side which was disappointing. In addition, no one came to clean out or change out your tea cup when you were moving on to drink the next tea. So I ended having a taste of earl grey in the chamomile tea. For the 3rd tea, I ended up dumping some of it out on my plate and wiping with my napkin. Eek! We did however, enjoy the food. They present you with a 3 tiered tray with a variety of finger sandwiches, scones, and pastries and jam/butter. We all thought the finger sandwiches, scones and desserts were delicious. The sandwich were tasty, but a bit tiny and definitely needed more filling. Overall, I may come back for the food but I was disappointed in the use of tea bags and the inattentive service.

I stayed here after a wedding. The bride booked it for us and it was amazing. My Mom also took us…read morechildren. Very old fashioned. The food was amazing. I distinctly recall them serving me peanut butter soup!

We spent the night after attending a wedding and had a great experience. The employees were polite,…read moreour room was very clean, and the hotel was modern with several family-friendly common areas, including a large lobby area with a variety of chairs and tables, a library room with games and books, and more. There was also a nice variety for breakfast as well, including bagels, pastries, oatmeal, French toast, chicken sausage, eggs, fruit, yogurt, waffle machine, and more. The location is excellent as well, just a short walk from Main St.

Great location...breakfast was less than desirable...rooms were very clean...the bulb in my…read morebathroom was blinking...on my way out to the store, I told the front desk about it....came back from the store 10 minutes later, it had been fixed....everyone was also very nice

First, they are in the middle of renovations so I can appreciate that. But, the room was 450.00…read moreand included breakfast. The room was laid out wrong with a tv above a fake fireplace and a couch about 6 feet away meaning you had to look up to watch tv. As for the breakfast, it is cool food like vending machine muffins and bulk cereal. No hot food or waffle maker. Even the orange juice was little per-filled sealed cups like it came from a hospital cafeteria. They are remodeling the lobby but they should be doing something with the dated rooms. No charging stations and the couch was old and ratty. We will not be back to this place. UPDATE: I complained on my survey and was contacted by a customer service representative and they gave the company response "sorry for your bad experience we will try hard" which I replied, typical response, I don't believe you even read my additional comments. I said that there was a time when customers were compensated for bad experiences but now it is , we got your money, sorry. About a hour later a got a reply that half my money was being refunded. So at least they are trying so I changed my rating to 2 stars for the effort.

I had to drive 6.5 hours through a complete wide out snowstorm, accompanied by ice which resulted…read morein me checking in late. Worn out and stressed. I walk through the doors to an attitude from Tanya saying I was the last person to check in. And apparently she had to stay until I got there. On top of that, the out front unloading zone and parking lot had not even been plowed or treated with salt. Therefore, what a hassle trying to get your luggage in the middle of the night. As everyone knows the brand Wyndham is typically on target however this location is not. For the price of the rooms and the brand was very disappointed, not only with the service but the condition of the room. I will say my bed was very comfortable however, the pillows needed thrown away as there was really nothing left to them as you picked them up they folded into and were all floppy. Zero support! My duvet cover showed a huge rip that had been sewn back together, Underneath the heating unit, there were all kinds of wires that had been spliced sticking out, grabbing your feet when you went by, cloth chair, a huge stain on it, mini fridge was frozen up, coffee pot was dirty, dirt around bathroom vanity faucet, bathroom exhaust fan didn't work at all, peeling paint from the bathroom mirror frame, grout in the bathroom with two different colors, tub drained very slow, towel had someone else's hair on it, bathroom door frame all scratched up, remote control was dirty, and some features not even work on it, wasn't able to connect to Wi-Fi the entire time there. As I missed my dog on the trip, I stopped at the front desk to ask if there were breed restrictions and the cost.... Quickly, the lady rolled her eyes ( same lady that checked me in with the attitude ) and ask what I had, followed by an attitude as to why it cost a extra$ 75 per night for a dog ( keep in mind I didn't ask why ) but she definitely lead on that. She didn't appreciate dogs being there and she said it would be cheaper to leave them at home. She stated that everything has to be taken out of the room and cleaned afterwards. Yes I expected that but the level of attitude I received was very unwelcoming. Perhaps it's time for a career change for this individual as she is leaving a negative impact on this hotel. Can we say " bad apple "? Everyone else here was very friendly. Noticed same bags of trash, set out by the residence for pick up for days. Elevators were a slushy mess in the lobby coming in pretty much the same. Wasn't able to enjoy the heated pool or hot tub due to unruly children running, screaming out of control as they were doing cannonballs....and of course, the parents were doing nothing. Parking was a train wreck as they didn't plow any of the parking lot or parking spaces, therefore it took up a lot more space because people couldn't see the lines and a lot of people had to park at the bank next-door and lug all their stuff across the snowy parking lot. OK now for what I did enjoy. Bed was comfortable and clean, rosemary, scented toiletries, hot complementary breakfast with delicious coffee. Friendly and helpful staff ( except for gray hair lady at the front desk ). Great location for walking to and from on a ski trip.

This hotel is so beautiful!!! The architecture is amazing!!!!…read more The ambiance is so romantic!!! I can't wait to go again!!!

Good and not so good here. Great front desk, warm cookies and coffee nice touch. Room very well…read moredecorated. Some quirky things we did not like... When we got to the room I went to hang my coat in the wardrobe and saw a ball of dirty sheets in there. I went to front desk and asked for someone to remove them. When we didn't see anyone I asked to staff in the hallway to pick them up. We were given an accessible room although we booked a standard which would have been fine except the tub was very high and with a battered knee very difficult and painful to get in and out of. We also weren't notified that was what we were getting. Housekeeping kept throwing things out. I opened the lotion and soap, but when they came in to clean they threw both out. Costly for the hotel, not necessary to do. Weird needs missed. No place to put towels in bathroom. They were in the bedroom near the windows as far from the bathroom as you could get. Also no place to put soap bar down. There was a tray, but if you put soap in it the paint from the tray got on the soap.

Excellent hotel. Great staff. Plenty free parking lot. Convenient location to airport. Ample…read morecomfortable rooms. Great bathroom space. Excellent common areas. Good gym.

Very basic hotel that shares a building (as well as a gym and pool) with Home 2 Suites. Staff was…read morefriendly but limited amenities- no restaurant or bar. Room was very small, though clean and serviceable. Included breakfast was edible, and parking was free. Overall, you get what you pay for and it was a good enough stay, though I wouldn't recommend trying to squeeze more than 1 person in the room.

"Jenny, Jenny, Jenny Won't you come along with me…read moreYou know that I love you We could live so happily" (Little Richard) Great location just minutes from Geneseo's Main Street restaurants and the State University campus. Our room had a nice TV and workstation, the bed was comfy, the HVAC and Wi-Fi worked well, and the bath and shower were fine. Included breakfast included scrambled eggs, sausage patties, home fries, a waffle machine, cereal, yogurt, hard boiled eggs, bananas and apples, oatmeal, breads, and pastries. The only odd thing about our stay was the check-in process. The attendant wasn't very friendly and was so slow and silent while working on her computer, we feared that our reservation had vaporized and drifted away into cyberspace somewhere.

Stayed here for a very uncomfortable few hours on my way to Georgia on the 9th of July…read more After trying to sleep for a few hours, I realized the AC was broken. By now it was 12:30 am. I thought "If I'm packing my shit up, I'm only doing it once." I packed and ran into the night manager on the way out. I told him his ac was broken. He said " It'll freeze up if you crank it all the way down!" I replied "Is 69 degrees cranking it all the way down?!" He told me I could change rooms. I told him thought "If I'm packing my shit up, I'm only doing it once." I'm leaving. He told me he could refund $50. I started laughing and said "that's ridiculous, it's not even 1 am. You should give me a full refund". And I left. I drove right by my next Hampton Inn reservation in Ohio 8 hours later. And drove straight home. The Hampton Inn in Geneseo to speak to "Stephanie" today inquiring about where my refund was. She asked what happened and I explained. She said " someone should have offered you another room ". I replied "If I'm packing my shit up, I'm only doing it once." She said, " Well I was going to give you a $50 refund but I'm not, because you're cussing at me!" I said " I sure hope you're recording this call, because I haven't cussed " at you" once! She said, " You said "If I'm packing my shit up, I'm only doing it once." I said" That is not cussing at you, I'm talking about packing my shit up!" She hung up on me. I'm done with Hampton Inn completely. They clearly can't make a repeat guest comfortable and I drive for a living. I'll be staying elsewhere.

Recently I came up with some guys on a fishing trip to Burt dam. Most of the hotels were sold out…read more I happen to run across Wilson lodge on a search on Yelp. The room I booked slept up to 4 people, a bunk bed and a large twin, huge room with full kitchen, micro wave, full refrigerator and bath room. This is a recently remodeled lodge, everything looks new, very clean and the owner is very friendly. The lodge has other room options, and the room rates are better then what you will find in the area. If you are visiting the area I highly recommend staying and driving the extra distance to fishing areas.

We went to a wedding in Wilson and stayed at the Wilson Lodge. It was a fantastic place to stay…read more Very clean, very comfortable and nice amenities. Plus, the location couldn't have been better. The staff was warm and welcoming. All in all, a wonderful stay!

Stayed 3 nights in September. Queen size Bed was made up with king size sheets. Doesn't really…read morework. Complained 3 nights and never corrected. Room also didn't have towels. Hotel staff was very unprofessional. Having fun though. Hotel coffee area was dirty and not stocked. Generally not a good experience. Promised to return hotel points but never did. No results after calling several times.

Every staff member we dealt with was great! Renee at the front desk was especially nice all the…read moretime, and was willing to go out of her way to help us and make it fun in the process! My only concern is that it seems housekeeping could do a little better on keeping the rooms clean. The shower and floors seemed like they could use a deep cleaning, along with a shampooing of the carpet. Overall, a very good stay!

I wished I lived closer so I could come here every month!…read more What a wonderful spa in the heart of Niagara on the Lake. My bf and I had a little spa day here. His first time! I'm glad this was his first experience, as this is what he has future spas to compare to lol. Check-in was super easy and fast. We were guided to the change rooms. We came on a Thursday afternoon, so it wasn't too busy. I mostly had the change rooms to myself. Inside the lounge is dim, with soft music it's perfectly relaxing. The lounge offers a great selection of teas. Lemon ginger is my favourite, which they had. They also have espresso pods. Of course they have some spa water, which was super refreshing. The main thing that surprised me was the selection of snacks they had! I've never been to a spa where they had basically unlimited snacks in the lounge. They had granola, cookies, brownies, biscottis and more. My bf received a 30 min massage, which focused on one area and I had a 60 min massage. My masseuse was friendly and very knowledgeable. I would have appreciated a deeper pressure on my legs and arms but the duration on these areas, was so short (as requested) I barely thought to even let her know I'd would like her to go deeper. I did let her know in the beginning though, that I do like a firm and deep pressure. Overall, she was just ok. The experience was still relaxing and she did loosen my neck and shoulders, which is what I was there for mainly. I so so appreciate that she used a hot towel to remove the oil on my back and the back of my legs. I love when spas do this. But I wished she had also done this after she worked the front of my legs and arms. There was so much oil on these areas, it would have been nice to have something to wipe it off. I did end up using the shower, since the oil really bothered me. The showers are spacious and I like that there's an area inside the shower to keep your belongings. I love the fact that they use loccetaine products. The scent they use is so nice. They also provide mouth wash, q-tips, cotton pads, hair ties, combs, plastic bags, tampons and a hair dryer. Check the drawers for the hair ties, combs and tampons. I wish I had checked these earlier cuz I really needed a hair tie lol. Oh and they also provide robes, sandals and towels. A wonderful experience from start to end. I think it also helped that the spa wasn't too busy that day. I'm excited to come back and try more services. Maybe even the hydrotherapy!

There was nothing that did not go well. I just want to know why I haven't visited this little gem…read moreof a city ever before. Easy to get to. This is a charming, comfortable, welcoming boutique hotel right in the center of everything in town. So walkable, so convenient. The restaurants were wonderful, food/service/ambiance all simply wonderful. Can't say enough about the staff. I felt like I was in Europe and yet close to home in SE Michigan. No need to fly off to Napa Valley for wine. Niagara-on-the -Lake has it all...vineyards, wine tasting, beautiful views and again, excellent service. The hotel has convenient and free parking underground, easy to get to, plenty of space. Bikes to ride. There is a beautiful zen garden in the back of the hotel for relaxation, conversation, fountains and beautiful flowers. Do not go to Niagara-on-the- Lake without staying at this hotel. Luxury linens, comfortable beds, stunning decor, very clean. Can't wait to go back!

Sunday brunch. We came in after seeing a Facebook post…read moreadvertising brunch from 10-2 on Sundays. We arrived at about 10:30am. First off, the property, the building, what we could see of the grounds is beautiful. It's still snow covered and cold, but I bet this place is lovely in the summertime. Through the front entrance into the grand foyer, there are no signs, no host, or any indication of where to go, so we looked in different doorways, found a bathroom, a lounge, a long hallway; eventually a gentleman spotted us wandering and asked if we were here for brunch. When we entered the dining room, the friendly server came by and told us to sit anywhere, pointed out the coffee and juice and food in the next room. She was a doll. There were 2 guys eating in the dining room, and by the time we left, only one more table of ladies came in, not busy at all. It was quite inexpensive for what they offered (2 adults $40) you could add mimosas or something else from the bar, if you wanted a beverage other than juice, water, coffee, or tea. The food was just ok, there were plenty of lunch and breakfast choices, the mac and cheese was good, their take on Italian Wedding soup was good, but it was mostly just ok. Some things were obviously sitting a while, e.g. the Minestrone was the consistency of chili, but hubs tried it and said it was good. Parking, unfortunately, is far from the entrance, and the long walk to the door very icy, unsalted and dangerous. Maybe we try again in better weather, we'll see.

Excellent service, pampered like a King and Queen for our wedding anniversary. The food was top…read morenotch as well. Definitely will go back.