I gave this hotel a 2 star instead of a 1 star because of two reasons. First the staff at the front desk and the cleaning personnel were very nice (not the manager, who was extremely rude). Second it's right on the beach and located in a very convenient spot. A group of 12 of us (separate rooms) stayed for two weeks on government business (orders). 2 colleagues had to leave halfway through the stay because their orders changed. They went to check out and the staff at the front desk told them they could leave but would still be charged for the entire two weeks. The reason was because we signed and acknowledged that we could not cancel any part of the stay. We asked to talk to the manager and when we brought up the situation she was very rude about the entire thing. Continued to repeat that we had signed a contract and they wouldn't budge. I asked to talk to her supervisor but she said her supervisor was the owner and that she was the liaison between the owner and guests. She also informed me that the owner would not say anything different because it was his rule and he wouldn't budge. Needless to say, we will not be staying at this hotel and we will work on getting them taken off the government list of approved hotels. The room is very outdated, looks like something from the 70's. Has not been updated in a very long time. The outlets in the room are all in a very inconvenient place, and the WiFi is terrible (bare minimum WiFi). The door didn't want to close and I had to redo my key 3 separate times. A colleague changed his key more and they finally had to come and change the entire lock out. They advertise breakfast but it was a joke. All they had was ham in water (taste was terrible), rubbery pre-made pancakes, hard boiled eggs. The Coffee was good, but breakfast was only from 7-9 which was very inconvenient such a short amount of time. The pool and hot tub not very clean but at least they were open. Gym was small but ok. Their washer/dryer's (laundry room) was out of service so we had to walk down to the Hamilton hotel and do laundry. Then when we finally checked out, the hotel charged us tax even though it was supposed to be tax exempt. And my choice reward number had been removed so I wasn't getting credit for the stay. I had to call and get it added back again. The tax issue is on going, I had to send an email to get it removed. All in all I would not ever recommend staying at this hotel. When the owner has no concern for the customers/guests and really only cares about how much money he makes. The same family owns all of the hotels and most of the Restaurants in Mackinaw City so they don't care about their customers or the military. I recommend stay at Holiday Inn, Lighthouse View Motel, or Rainbow Motel. read more

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Many people seek a hotel for a one-night stay prior to going to the main island . . . but . . . this hotel is dated - with a capital D and its safety is questionable - there are many (many) better, as affordable choices in the area, and on the beach that are safer for you and your family. We will never make this mistake again. -The door lock to the outside patio door does not lock (drop a bar to prevent unwanted people from stumbling in from the beach) which gets busy at night with controlled fire pits and drinking. -Beware of bugs -The curtains are broken - so bring clips with you -Crack in the toilet bowl to the tank -The bathroom fan is inoperable -The room phone to the front desk is inoperable -While you are sleeping, the old jacuzzi tub drain (within 12" from the bed) starts to gurgle loudly and the step into it is dangerous - you need to remember it is there if you get up in the middle of the night to use t-he restroom. -Popcorn and old fries under the bed -The dated non-intelligent TV doesn't work so you cant watch the anything on the 10 channels they offer -The jacuzzi they boast the room has is VERY dated and stained and the step in is dangerous for the person who sleeps on that side of the bed -The staff is very set in their ways and really doesn't care what you say -They will send you a maintenance man; who will arrive 1.5 hours later (if you're lucky), that many may feel smells of a very common and readily available substance in Michigan that comes from the Cannabis sativa plant. On a scale of 1-5, unfortunately "1" is the lowest YELP offers...DO NOT stay here. Call anywhere else and you'll be happier and safer read more

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* This Choice Hotel is a bad choice * Inadequate Handicap parking * Room smelled musty * Room was not clean * Jacuzzi tub was dirty * Floor dirty around the toilet * Ants in the bathroom and also crawling on the table in the room. * When I tried to check out early due to room conditions management stated they would have to charge me for the 5 days I had reserved the room for. Felt like we were being held hostage. o Management was very combative and didn't offer any solutions. * Was told at check in that because they don't service the room every day that if we needed linens I just needed to call and someone with bring them to the room. When I called and they refused to deliver the linens requested. * Free breakfast was only served from 6:30 to 8:30. o Every other hotel usually has breakfast till 10:30. * Give this Choice Hotel a solid no star rating. read more

This hotel charged my credit card once for a stay that I reserved and made, then again the following year for the exact same dates for a reservation I never made and said I was a no-show. This major corporation refuses to admit that somehow a mistake was made on their part and double booked me for two consecutive years for the exact same date, so the cost me $120.99 for something that I had nothing to do with. Oh and they provided my credit card company with bogus paperwork so my dispute with them was denied. I WILL NOT ever stay at another Clarion Hotel or their affiliated companies (Comfort, Quality & Radisson Hotels). I work too hard for my money for a large corporation to steal it from me. read more

From October 24-25 2025 my husband and I stayed overnight at the Clarion in Mackinaw City. We had a late check in due to a long drive from northern Indiana. After checking in at approximately 22:00 we went to our room and fell asleep almost immediately. We woke up at around 05:00 with a cough and a sore throat. My husband noticed the ceiling had black mold on it. Also, the deadbolt latch was broken as a screw was missing. We went to the front desk immediately after discovering this and was told they would move us rooms. At this point, it was already 05:00 and we were awake for the day. We requested a refund and the assistant manger Bill became irate and refused this. We then asked for a main phone number to speak with the general manager. Bill again refused to give us this information. At this point Bill became even more irate and threw us out of the lobby refusing to help us at all. Upon further investigation, it appears that this hotel has had multiple complaints online in regards to a black mold issue, dating back to at least 2016. read more

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Outdated. No elevator. Cou not read number on door. Extremely dusty. Breakfast was a joke... bread, ham, cereal, juice and coffee. When I think of breakfast I expect eggs, breakfast meat. definitely would not recommend. read more

I booked this property online through a 3rd party for just somewhere to shower and sleep since I was going to check in about 10p. I had ground floor two queen with courtyard view (the courtyard view are the pop machines and the parking lot) Front desk staff were pleasant. They explained breakfast was a granola bar, apple and a water available in the office from 7a-9a. Pros and cons for the property. Pros: location, mini fridge, cold a/c, strong water pressure in shower, large flat screen TV, friendly staff, ice machine worked (once I found it.) Cons: no hot breakfast, stains on the carpet, peeling wallpaper, mold in the shower, the shower drain backed up, bathroom light took 10 minutes to get bright, dated, one bed was missing a box spring, paper thin walls, uncomfortable beds, no extra outlets. This place is the reason I always bring slides and wear them everywhere in the room. So I got some decent sleep, got clean and didn't get any bug bites like other reviewers had. I am so glad I paid after season weekday rates. Whoever pays weekend rate for this place will get ripped. I definitely recommend paying a few bucks more and staying somewhere nicer, newer with a hot breakfast. read more

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Our experience was a nightmare!! the absolute worst hotel and staff I've ever had in my many travels. When we arrived our room was supposed to accommodate 8 people comfortably which was not the case. The room was too small, dirty and smelled. I asked if it was possible to get a refund for the two nights I booked. of course I was told no it was too late. The manager Ashley called and was also very rude, she said she would give us two ajionong rooms which was fair. We moved all of our luggage to another room that was dirtier then the first, smelled horrible, toilet wouldn't flush and my grandkids feet and socks were black from the dirty carpet, the bathroom door wouldn't shut, and the air conditioner put out a awful smell. The manager wouldn't give me the corporate phone number but I called the next morning to complain. My grandson is allergic to mold and was very sick from being in the room which obviously had mold! ,no one at the front desk seemed to care about anything except keeping my money!!! i ended up finding another hotel to stay at which was The Holiday Inn express and it was perfect! i was charge three times for two nights at The Clarion which was another issue I have. In all honesty the manager should of been considerate and understood our issues especially my grandsons instead of insisting I have to pay no matter what or move to another room for a third time. And I also I for got to mention the shower for the beach was broken, the air conditioner wasn't working in the dining room, the food was terrible, and the luggage carts were broken and falling apart. This place should be shut down to repair, deep clean and remodel. Don't waste your money!! I hoping that corporate will give me a refund which according to the manager wouldn't hapoen...by the way which adds up to over $900. I hope this long review helps others from making a costly mistake booking a room here. read more

Clarion Hotel Beachfront - Picture of how dirty the carpeting is - Hotels Near Me - Mackinaw City, Michigan

We rented a room, 421for a family 4th of July celebration. My elderly mother was supposed to come with but plans changed last min and I'm so greatful they did! Elevator goes up to 3rd floor only. You have to walk down steps only to turn and go up steps to get to our floor. The room was clean but awkward shaped. The king bed was in the main room with the couch while the queen bed was in the bedroom. The balcony was the small but looked out to the beach which was nice, but only accessible if couch bed wasn't out. We had a few different spiders visit us which wasn't fun. We took the kids down to the pool to swim in the morning. Google says the pool is open 24/7, however they actually dont open until 10 but we found we could only get in if someone opened the door from inside. The hot tub had only a few jets that worked while the pool water was cloudy and colder than had we just swam in Lake Huron. It didn't appear there's anyone who works afternoons as the area was filthy. The towel area looked like someone dumped all dirty towels in a heap and a nasty shower cap was left on the floor, again we had got there as soon as they opened it. Great location, beach was nice, and it's an easy walk to downtown. read more

Took over 20 minutes to check in. They are understaffed and have to sell other places to go and eat. After checking in our room wasn't ready. The cleaning lady was still in our room. They said give her 10 more minutes. We waited and she was still in our room. She seemed nice enough but her cleaning bin with towels was filled with some garbage as well. Empty pop bottles and such. On top of our new towels. Ice makers were not accessible. We were on the 2nd floor And all were by the pool house. One wasn't working. It was a pain just to get ice. Front staff seemed annoyed at any questions and not willing to help. We checked out one day early it was overpriced at $200 a night for the king/2 Queen room. Bathroom had mildew and moldy peeling wallpaper. Room wasn't very clean. Pool wasn't bad but nothing exciting. Breakfast was sub par. Some sort of fake eggs and semi frozen fruit - they couldn't make a fresh fruit salad?? Give me a break. The one plus was the view. Otherwise i wished we stayed somewhere else. I'm going to complain when j check out as this was a disappointment. Wifi barely worked also!! I had some school work to do and never could submit it here. read more

The hotel is old out dated and there were no ports to charge our iPhones so make sure to take a USB. The breakfast selection was sad. No fruit. No yogurt. No oatmeal. Just ham and toast and cereal. The breakfast area was in a weird location on the second floor and it was old and we saw a spider. The balcony had a lot of bugs. The pool was outside in the middle of the parking lot so you had to go out of the hotel to the pool. This was a last minute trip so I had to take whatever hotel was available. Then we had this high window with no covering so the daylight woke us up at 5:30am. read more

Clarion Hotel Beachfront - Hotels Near Me - Mackinaw City, Michigan

This place was definitely not kept up with. The staff experience was just okay. The pool looked very dirty, and it looked as if the pool had no filter. We were looking forward to cooling off, after taking a trip up to the island but we had second thoughts after seeing the conditions of the pool. It had looked as if there were flaked off dead skin. DO NOT SWIM IN THE POOL!!! The room we had gotten was on the second floor. It was dirty looking and the lamps looked as if someone had broken the inside of the shade. Did not look kept up with what so ever! As I went to go take a shower to cool off, the bath plug as mildew all over it!!! SPIDERS EVERYWHERE!!! The door locks were very confusing for the room we were located in. Not to mention the elevator, it looked not cleaned at all, now I understand that it is coming from the outside into a elevator but the walls looked like they just sprayed cleaner on it and didn't wipe down it looked gross! on the way up to about hotel room these older woman had mentioned how nasty the walls of the elevator had looked. I WOULD NOT RECOMMEND THIS PLACE WHAT SO EVER! The price was definitely not worth it. read more

This is a crap hotel, avoid at all costs if you can. Terrible customer service, terrible rooms, wallpaper peeling off the walls, light bulbs going out in the middle of a shower. Not able to help me with connecting to Wi-Fi, missing iron and flatboard on the wall, asked for a late check out by 1hr, was met with annoyance and sighing. When I first went into my room, it was wide open, I called the front desk to inform them because I was nervous someone had broken in and they did not care. They said it was probably the cleaning lady who forgot to close it, which is probably true, but that's not the way to handle this type of situation. I might come back if and when they change their entire staff. 0/100 wish I could rate 0 stars. read more

This hotel needs to be upgraded. Obviously is older and the company has sure got as much "blood out of the rock" as possible. Got into our room walked around it. When going into bathroom walked into a big spider web. Found the big boy up in the corner and killed him. Checked out entire room and didn't find anymore. Outdated and time to spend some profits back into upgrading this worn out hotel. Shower valve leaked leaving mold in shower. TV didn't work and had to reset 3 X to get to work. On a positive note - front desk service was excellent and our room was huge. read more

Clarion Hotel Beachfront - Leaking valve - does not shut off. - Hotels Near Me - Mackinaw City, Michigan

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Fleas in the room! The rooms are a little dated and our bathroom there was peeling wallpaper! The room mirror had a little handprints all over it and we were not traveling with children. The worst of our experience are the 45 flea bites on my feet, legs and ankles. When we called it to their attention they said they would have a manager call us. Guess what? No one has called, avoid this place!!!! read more

Clarion Hotel Beachfront - Flea bites - Hotels Near Me - Mackinaw City, Michigan

Rooms were fairly clean, comfortable. Service was horrible. Most of the staff up front were friendly ( one woman had a huge chip in her shoulder ). We stayed five days, never had housekeeping come to bring us clean towels, more soap/shampoo, or empty our garbage. I called front desk and they said "when housekeeping comes in we will send them down". 10 hours later they still hadn't showed. I went to pool house finally and grabbed pool towels just so we could shower! We will not return. read more

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Everything here is the worst. The breakfast every morning was pancakes and ham boiled in water. One morning I was excited to see eggs. One bite and that was trash. The staff are so indifferent and unhelpful. There is no maid service throughout your stay. The place is very dirty and outdated. No where near the cost. Wish there was a way to give no stars. Terrible. read more

Very dirty....only stayed because I had my own sheets.....found someones panties in the corner and they weren't mine. Don't stay here !!

Stayed here while on a bus tour. The room had a musty odor to it. Very outdated. I checked my sheets, I do this when I stay at a hotel. I was shocked to see that the bottom sheet only covered the top half of the bed. There were stains on the covers. My roommate also found a stain on her top sheet. We had tiny bugs flying around the sink area. The door to the bathroom didn't open all the way. Carpet was worn as was the furniture. Breakfast was served in the second story Breakfast room. No elevator to get there. Some of the people in the tour group were unable to do stairs. The business area was being used for storage, carts with vacuums,towels and various supplies. You did have access to the computers. Thumbs up to the young man that came and changed our beds. He did a great job. I wouldn't recommend staying here. ​ read more

By far, the worst hotel I've ever been to. Disgusting filth and hair in the pool and jacuzzi. Walls are disgusting and filled with dirt and bugs. Talked to the employees at the front and they refused to give us a refund. The manager was incredibly rude on the phone. You are better off sleeping in a dumpster than staying at this pitiful excuse for a hotel. read more

There was absolutely no handsoap to wash our hands, we had to go buy some. The pool doors on our side of the building were locked 2 of the 3 nights we were there and when I called to ask about it, the lobby woman was rude and condescending, talking to me like I was a child. Then when my niece called to ask as well, she was incredibly rude to my niece as well. The 'free breakfast' was subpar at best, offering little to be desired. The hotel was not at all clean, and the cleaning people didn't come around unless requested. The pool.water, when we actually got in, was green and freezing, and very dirty. We will never stay there again. I could have gotten past most of it, but the rude hotel staff was a deal breaker read more

The only good thing I can say about our room the bed were comfortable. our air conditioner was broke and only outlet available to charge phones was in the bathroom. read more

Mackinaw City holds a special place in my husband and I heart. 20 years ago, we were married at the young age of 22 and 24. We didn't have much money, so we chose Mackinaw City for our honeymoon destination. We had a wonderful stay at the Hamilton Inn Select in 2003. We come back on our anniversary every year, and this recent trip was my 6-year-old son's first stay in Mackinaw that he would be able to remember. We stayed at the Clarion this time. Both waterparks were very dirty, and it was very clear that the pool and especially the hot tub hadn't been cleaned in a very long time. One attendant was checking bands, but no one was regulating inside the waterpark area. One family had a naked infant in both the pool and hottub with no swim diaper on. I didn't even see a sign that said swim diapers were required. I have been to several waterparks, and this was by far the most unsanitary. The outside of the hotel had litter everywhere, including cigarette butts all over the beach. The beach is not kept up at all. The chairs were very filthy, and one chair was off to the side in a muddy area stuck. The faucet to rinse off after swimming in the lake was not working. The carpet in the room was so dirty I kept my feet covered the entire stay. The furniture was very outdated and very bulky, making the room much smaller. The free breakfast was a joke. There was disgusting Canadian bacon soaking in water and pre-made pancakes. The only other choices were toast , hard-boiled eggs, and cereal. You shouldn't advertise a free hot breakfast if this is what you offer. I am very saddened that the hotels have been let go and are not kept up. Shame on the owners for continuing to do business like this. read more

Wonderful staff! They were so wonderful to us during our stay this past weekend. They offered us tons of discounts on our activities and told us about beautiful spots to see! Definitely an experience to come back to! We had trouble with our payment due to being out of the states and they had no problem assisting and waiting with us. They gave us a nice room with a lovely jacuzzi inside near the beach front- a bit cold, so we didn't mind not being directly infront of it. Hotel was busy with guest but was overall surprised of how nice everything was! read more

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After the Hamilton Inn gave away our reservations lay were very friendly and professional. The gave us two large beachfront rooms for less then then the other place was going to be. The bed was very comfortable. I had the best sleep I've ever had at a hotel. Would definitely recommend this hotel. read more

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We reserved two rooms for a total of three nights. Our plan was to stay one night, go elsewhere the second night and return for the third and fourth nights. When we checked in on Monday, we asked to cancel the reservation for Thursday night. The staff was rude and told us that it was too late. When we got to the rooms, both were freezing cold and smelled funny. One of the rooms had multiple insects: flies and something else with wings that we did not recognize. The bathroom ceilings had mildew. When we returned, we were assigned different rooms. One of the bathrooms had a fan that needed to be cleaned as it was out of balance and made a terrible noise. I hope people in the surrounding rooms could not hear it, but I wouldn't be surprised if they could. We decided to leave on Thursday, even though we hadn't been allowed to cancel our reservation. Yes, it was that bad!!! When checking out of the hotel, we were told that in order to cancel we would be charged for the rooms. We were also told that if we had made the request on Monday (which we had done), they would have canceled the Thursday reservation. When told that we had made the request on Monday, there was no notation that the request had been made. None of the issues with the room had been passed on either. Best advice for the Mackinaw City Clarion: Don't go there! read more

I wish I could post negative stars. The hotel had no actual bedsheets, stains on the walls, stains on the bed, and horrible poor customer service. This hotel, along with this town, had absolutely no regards for Covid restrictions. Absolutely and complete disappointment for what could've been an amazing trip. read more

This review is going to be a mixed bag review. This is only 1 of a few hotels in mackinaw  city that have a 2 bedroom suite. The rooms itself are very good looking and clean. The king size bed in my room was very comfortable. However the pillows were like heatsinks. They would collect the heat from your head and blast it back at you like a blast furnace. The bathroom was very nice, but the shower didn't work. Faucet would turn on, but there was no knob to start the shower. The next day they said you should have called we would have come over. Yeah 7 in the morning I want a maintenance person in my face. The also said theres a knob under faucet. There is not. I felt all over that shower. The two wierd flaws were the clock wasn't plugged in and the volume key on my tv remote didn't work. The last flaw was the free hot breakfast. The eggs wete by far the WORST eggs I have ever tasted. They ran out of Apple Juice. Their toaster barely works. Their sausage looked horrible, I didn't try it. So in the end cereal to eat. The service was fake friendly. The lady checking us in didn't seem to care for her job and it showed. Plus she quoted a price that was $20 more than online. Overall a 3 1/2 stars . Rounded down to 3. Would I return? Funny enough even with all the problems I probably would come back. read more

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STAY AWAY!!! Booked 2 rooms for 2 nights. After I drove my family 4 1/2 hours to the hotel, we arrived to an unmaintained, outdated and filthy property. Due to the visible conditions of the building, before taking occupancy, we looked at our rooms. Both rooms were horribly outdated, worn out carpet, bugs dead and alive everywhere. When we told the office about this, they said there's nothing they can do, it's just a way of life there. Because of the filthy conditions, we chose not to stay. The manager refused to issue a refund and referenced their "cancellation policy ". I explained that I did not cancel, I arrived with the intention of checking in and due to the conditions, I did not feel comfortable staying with my family in their bug filled rooms (see attached photos). Manager was rude, arrogant and unprofessional. When I said I would call corporate to complain, she said "good luck with that ". After calling corporate, they stated that this location is a franchise and refunds are at the discretion of the owner. Horrible customer service. We spent more money and stayed elsewhere. By all means STAY AWAY!!! read more

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Booked our room online and arrived early in the afternoon and surprising enough we were aloud to check in. We had a king room on the first floor. Definitely dated and needs some updating. The room smelled of wet towels/mildew. Every time you turned the sink on it would make a very high pitched sound, and the lighting in the bathroom was very dim. The bed was comfortable but the pillows made the sleep rough. They were very small and on the firm side. I could not get past the mildew smell. When you pay good money for a hotel you definitely expect more. Definitely will not return to that location. read more

Third floor room with no elevator. Dated facility with very few electrical outlets making phone charging and the like difficult. Our balcony door didn't lock and one of the lights didn't work. There were rips in our sheets. Will stay elsewhere next time. On the positive side, the staff was very friendly. read more

We booked a room for a trip to Mackinaw Island. When we checked in and went to our room we were appalled by how dirty it was!!! The room smelled and the bathroom was disgusting, mold all around the tub faucet and the shower head was extremely moldy!! There were dead bugs smashed on the walls of the bathroom! We packed up and went to another hotel. This was a AAA 3 Diamond hotel and we plan to contact AAA about they're rating as well. If we could, we wouldn't give it any stars at all. read more

Consistent with all of the other one recommendations for this unit I will attach a bunch of pictures to show a terrible condition it's in it's not we're staying here I discourage anybody from staying here especially if have have children this is not healthy please stay away read more

Three pluses: 1) Proximity to beach and Star Line Ferry 2) Hot water 3) Clean beds And that's about the only good things about this dump. Not entirely sure the carpets were ever swept before we checked in. Room is really dated and in need of repair. Bathroom fan didn't work, light switch turned the TV on and off. Restroom at the pool was out of order with apparently no plan to repair it. No restroom in the lobby to use, but you can walk upstairs to the next door building in the "breakfast room" to use that one. Made coffee with the pot in the bathroom. After day two the filter was removed and thrown away, but the pot of coffee made in day one was still there day three. Of the three days we stayed, we saw the same coffee cup and used towel laying on a beach chair: a sure sign they don't do any upkeep on their beach. And the showers to wash the sand off you before you go to your room don't work. If you request a lakefront room on an upper floor, using luggage carts will be a bit tricky. The elevator drops you off between floors, so you'll have to go up or down a flight of stairs to get to your floor. Oh, and a heads up that the No Smoking signs in the room must be more of a guideline than a rule. We would have enjoyed having our door open on our lakefront room more often, except for the cigarette and marijuana smoke that would drift in from other guests out on their patios.... read more

We booked a suite with 2 queens in one room and a third queen in a second room. The hotel allowed us to check in early so we could get our stuff into the room before heading to the Star Line dock for the boat to Mackinac Island. The room upon quick inspection seemed fine. But that changed a few hours later when we returned... We found multiple pieces of trash in the room that had been left behind and dirty towels. The screen door to the balcony was off the tracks and bent beyond repair. The TV cabinet could not be closed because the latches were broken. Almost every lamp in the room did not work and was rattling loose from the mounts on the wall. One of the TV's could not be changed from TruTV with the remote or the TV itself, luckily we like Impractical Jokers. The doorframe leading into the room was so warped that you could barely open the door. The door lock card reader would not recognize most of our key cards, so we only had one working key out of the 6 given to us. The elevator smelled like a wet dog. The beach area seemed nice, but we didn't go down there, so don't know if it was as good as it looked from the third floor. This hotel has the potential to be very good. I'm not sure if it's short staffed (I saw multiple housekeepers, so I didn't seem short staffed) or if the operators just don't care, but it was disappointing. I gave two stars for the view and the ability to check in early, but unless things improve in future reviews, I won't stay here again, especially considering the price. read more

Pros: We were able to get a lake veiw room at a very resonable price. Our room, on the 4th floor, was pleasant with a cathedral ceiling, making it feel roomier that it actually was. We enjoyed the little balcony overlooking the lake, with a nice view of the sunrise. It seemed reasonably clean. Cons: There is no direct elevator to the 4th floor. You get off on the 3rd floor of the building next door, go down a half flight of steps to an elevated passage between the buildings, then up another half flight of steps. In addition to these steps, there are two or three steps to access the elevator on the ground floor; no ramp. The other access issue is the breakfast area on the second floor. This is serviced by the same inaccessible elevator or the stairs. I wonder how they get away with this? The breakfast was without doubt, the worst I've ever had. One doesn't expect too much from a free breakfast, but some scrambled eggs, bacon or sausage is pretty standard as are biscuits and gravy. Not here! A hardboiled egg and some very unappealing looking ham was the main entree. Other offerings included pancakes (no butter, only margarine), toast, and corn flakes. I think there may have been some sorry looking cello-wrapped (not fresh) muffins as well. I did not see anyone in attendance to clean tables or make sure coffee pots were full. The room itself was dismal with no effort to make it attractive. The only good thing I can say is there was no TV in the room; I detest listening to TV with my breakfast. read more

This room was classified as a 6 person room, should have been stated as a 4 person room.when the hide a bed was opened there was no room to go out to the patio. Only way to do this was to walk across the bed. Dirty is a kind word for this hotel, the corners had stuff growing for a while, the fan in bathroom was so discussing, it had not been cleaned in sometime, just looking at this made you feel dirty. If I could give this rating a zero, I would have. Really do not recommend this hotel, would love to post photos. read more

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worst hotel i've ever seen!! i do not recommend when we got there we went to are hotel room . Mold everywhere!! and there was many insects and spiders. The beds had bed bugs!! When we went to give back are hotel room keys because of how dirty it was they charged us an extra 220$ just for leaveing and no refunds for your dirty rooms! read more

DON'T BOTHER NO ELEVATOR NO FREE BREAKFAST They give you a buy one get one coupon for a Restaurant, Toast to go go, which is a $16 continental breakfast a 1/2 mile away.... And that restaurant is just as rude as the hotel! Must be the same owners! So many other better places to stay in Mackinac city. Hotel was dirty, old, run down, and staff was loud and carrying on in the outside hall ways. No respect for others sleeping. I'm going to stay at the Lamplighter next time I visit mackinaw city. My friend stayed there. It's off the beaten path. The owners are family orientated, have a bonfire every night, and their hotel is immaculate! read more

We had a terrible experience staying at the hotel. They overcharged us and the pool was filthy. I would not recommend staying at the hotel.