THIS REVIEW IS THE LAST OPTION&my last choice after trying my hardest to get in contact w someone.7/29 early PM I was able to get MR.Clarks&after several calls&VMs to a few people I decided he should know what has been going on.I have not really had a problem with the recptionist.She is very helpful,REALLY WISH I COULD SAY THAT ABOUT THE REST!
C&P of email
"Hello,I would say good afternoon, however I cant due to the fact that I have just received my energy bill that has sky rocketed because of your poor tenant skills.For the 1.5 mnths I have been contacting your comp,I.E; I've spoke w Rhonda about 5 times&my husband has 2x.Since June our AC has been out,After awhile someone was sent out,this person never came inside my house,he was outside about 30 mins,knocked & said the problem was fixed.about 2 hrs pass it was 91' in my house.We called&left multiple vms.(in this case we called Rhonda &Jason)I was able to get ahold of Rhonda And she Insisted that no one had came out,after about 25 mins she finally found out who it was,I told her I wanted someone same day,the guy called &said he would be out,we are waiting&waiting,low& behold we get a call.he's not coming.He'll be there 1st thing in the AM.Whatever.We wake up early.BAMM its 12.same Guy shows up.Hes inside for a few minutes&says the Problem is taken care of.He mentions a Sm leak from defrosting the pipe that would last no more than a few hrs.The next day we notice the Ac Is not getting any lower than 83' & huge puddles in our hallway!Since it wont get any lower&it wont reach what its set to it doesnt stop!the Puddles kept Multiplying so we made claim &called multiple times, left vm's & msgs w receptionist.We didnt hear back,so we went&spent $100 on fans because the heat was unbearable.finally about 1.5-2 weeks later we get a call (unavailable that day)& then he cancels on us.So we wait again,do all we can to dry it up,ruining towels,walking in nasty water,smelling mildew.Finally someone else comes.He starts the AC & the pipes explode,gunk goes everywhere.More stuff on the carpet.Great.some time goes by,the leak stops & it gets cooler.Thnk god.It worked for a few days w the help of 3 fans running.Then stops.again It is running nonstop due to not reaching its setting point.Even w/ all the fans!Its stays 4' hotter than what its set too,even if we change it,add 4 degrees on to it hoping it will change, it just makes it 4' hotter than that.So the Ac &3 fans are always running & are never shut off & @ times it gets very warm in the house.we paid last months rent on time no problems.We have always been good with paying rent,never been late &we have always paid the full amount.Once again we are about to pay almost $800 in rent on time.We have had troubles with y'all since day 1!When our contract first got switched over to y'all, for some reason your company didn't know we didn't pay water&guess what.we were w/o it for 4 days,so we had to spend a good lump sum of $ for food, laundry, showers, etc. Both mine& my husbands names were wrong on your contracts.Your employee tried to blame it on the company before,which is complete bull cause we still have our copy of our lease with them & there were no mistakes.Your company Had that we payed water & had our names as "Luis Aguilar & Monica Aguilar" When Our original one that y'all should have copied said we Dont pay water & the names are "ANTONIO L AGUILAR&MONICA TOWNSEND"I don't understand why there are so many problems.Point of the email,Its been 1.5 mnths, AC Is not working good,It stays running,the carpet is ruined,this is the 2nd rent since we have been dealing with this,our cps bill is skyhigh.Thank you for all the hassle!You and your Shady company have a wonderful day!"The person who should be contacting me is Mr.Clark.Sometime later we got a call from Rhonda (the lady we mentioned) &shortly said someone else will be out (like yall did so great the first 4 times) and a carpet cleaner will be out.Sucks that we have not got a proper response,the sad truth is we will probably have to pay for the damages once it comes down to it. read more