Bought some oofos great selection and great price. Hidden gem in Carlsbad. Servive was greatread more

Love this store! The gal that works there is very knowledgeable and is always very helpful! Have…read morepurchased many shoes here, love the brands they carry, and excellent customer service. Highly recommend!

Bought my new balances from here, I got helped by Giovanni and he was super helpful!…read more They close at like 8PM and we got here at 7:46 in desperate search for this specific style new balance color way! Giovanni was super patient and even mentioned to add military discount with an ID! Thanks giovanni!

Went looking for black slip resistant work shoes and Alena was very helpful. Had recently been at…read moreSketchers and didn't find anything that caught my eye. Decided to go to New Balance and Alena went above and beyond making sure all my answers were answered. She even went online to check for sizes for me. We walked out getting a deal with their sale that was going on.

I absolutely love this store & the cool people behind it. I stumbled across this gem as I was…read moregetting my nails done next door. The vibe is so hip and this store's edge was much needed in the area! Everything from the music to the artwork on the walls .. I give the ambience an A+. They have the coolest products & rare finds in street wear. They carry a variety of shoes and apparel ranging from Jordans to Supreme to the Anti -Social Club and more. Mike and Mathryn have the best energy - I literally will come to support anytime I can. It's people like them that build strong community foundation! If your looking to express yourself through fashion and like to support local businesses than this is the place for you!

Heard Winston the child predator was let go very soon after being exposed. Glad to hear justice was…read moreswiftly executed! I retract my 1 star!

PROS: Finally! Real, legit customer service! Laurie is the best!! (I am sure her other half is too,…read moreshe is just the one who always helps me) I have gout and pronation issues. She have saved me! I can actually wear a shoe again. Tennis shoes, to sandles, to a closed toe, to a slipper. High quality shoes that they can often tweak and customize for your foot. I wish I had found them sooner, don't hesitate, stop hurting and go get the right shoes! CONS: Not a ton of super cute styles. However, you will find something and she will order a different color etc...if she can. That's what she did for me. :) Pay attention to the store hours too as they are not open long days.

Fantastic customer service! Jessie was very attentive to my needs and took his time with me. The…read morefloor had all kinds of shoes around us trying to get the exact one to fit my AFO brace just right. I was able to walk around the store to see which shoes fit my needs best. Thank you.

Terrible experience at this place with one of the associates coming directly to me as he noticed I…read morewas a tourist. He made me use my credit card twice knowing I would be double charged and then he asked me to deal with that with my bank company. I opened a dispute and now this place is contesting it - leaving me with the double payment to deal for about a month. My company had no problem in hearing me, but they can't take a side until they investigate, which it's taking weeks!!! I would not recommend this place to anyone.

Customer service a disappointment at Shoe Palace in Carlsbad mall. We've been frequent customers of…read moreour local Shoe Palace. Recently, we purchased basketball shoes for my son. They were NikeKD. My son got blisters on top of his foot from them after wearing a couple times. When we brought them back to request a credit or refund we were informed they were "too worn" by their manager Sal. We had bought them two weeks before. I know Nike would stand behind their product if it caused harm to the customer. I am now taking it up with Nike since Shoe palace won't do anything about it. Just disappointing. I will no longer return here to shop since I know they don't care about customer service. We have never had an issue like this before with a product from shoe palace. I have learned they will not stand behind the products they sell with a fit warranty. Note to consumers: Buy direct from Nike where they stand behind their product, worn or not, for 60 days. It's just not worth it when you spend over $100 on shoes. Lesson learned and unfortunately the manager, Sal, did not make any efforts to try and retain us as customers.

Glenn, Cierra & Jerry made this experience genuinely great…read more I walked in with a bunch of foot issues and honestly wasn't sure what I needed. What followed was one of the best in-store experiences I've had in a long time. Glenn was incredibly patient -- he took the time to really listen to all my concerns and constraints without making me feel rushed. When his shift ended, Cierra picked up right where he left off and kept the same energy going. I tried on a lot of shoes, and she never once made me feel like I was being a hassle. Friendly, knowledgeable, and genuinely helpful the whole way through. Jerry also deserves a mention -- he checked me in and got me oriented with some helpful general ideas right from the start, which made the whole process smoother. These are the kind of people who remind you why shopping local and in-person is still worth it. If you've got tricky feet or just don't know where to start, come here. You're in good hands.

I returned to the store to clarify a complicated purchase receipt after buying multiple items with…read moremy VIP plan. Rachel patiently help me understand how the multiple discounts including VIP rewards, first responder discount and VIP discounts are applied. Great customer service and her math skills are excellent!

Historically I never find good values here. It's not the largest outlet and thus the inventory and…read moreselection isn't great. But I did see some nice Jordan golf shoes on the clearance wall. Random, surprising and since the whole wall was 40% off, a decent value. But the store is always neat and tidy, and never too crowded. Overall, I have much better luck at the nearby San Clemente outlet which is at least double the size of this one.

One star. Walk into…read morethe Nike Factory Store expecting outlet deals, not a scavenger hunt with fine print. Big bold signs screaming "30% OFF," racks full of mixed items, and then you find out the discount only applies to a small print "fleece only". Meanwhile, similar-looking activewear is sitting right there in the same rack like it belongs. I'll own my part, I didn't see the "fleece only" note. That's on me. But when you've got 20+ pieces of non-sale items sitting in the middle of a rack clearly marked for a discount, that's just bad practice. Feels less like shopping and more like a setup. First asked for clarification about how discounts work. Then a price check. After the sale I walked over to confirm sign. Someone asked me "can J help you", I Asked if this is how they normally do things? And got a casual "yeah" and a shrug. No effort to make it right, no attempt to meet halfway. Just a quick apology and move on. I've worked customer service. If something ends up on a sale rack, you own it. You fix it. Or at least try. This just felt like bait and switch with zero accountability.

Best shoe (sneakers) purchase experience in my 76 years! Caitlin brought out several brands and…read morecolors without me asking after a series of high tech measurements . Walked out with very comfortable Brooks. Not an easy feat!

Service: you walk in and people are readily available to ask what you might need help with. They're…read morenot pushing a membership, such as road runner, but are purely asking what you might be interested in. They do offer foot measurements and have you walk on a device that measures where your foot has the most pressure during steps, which I thought was really cool. They also send you the report automatically and don't try to upsell you on insoles (sorry road runner). Selection: they have a pretty large collection of shoes! If they don't have the color you want, they are more than happy to order it in for you. Value: what sold me was that they are selling you the shoe for the same if not near the same price as what it would cost online. But without the forced membership and shipping fee. I'll whole heartedly recommend this store to anyone interested in running!