Glenn, Cierra & Jerry made this experience genuinely great. I walked in with a bunch of foot issues and honestly wasn't sure what I needed. What followed was one of the best in-store experiences I've had in a long time. Glenn was incredibly patient -- he took the time to really listen to all my concerns and constraints without making me feel rushed. When his shift ended, Cierra picked up right where he left off and kept the same energy going. I tried on a lot of shoes, and she never once made me feel like I was being a hassle. Friendly, knowledgeable, and genuinely helpful the whole way through. Jerry also deserves a mention -- he checked me in and got me oriented with some helpful general ideas right from the start, which made the whole process smoother. These are the kind of people who remind you why shopping local and in-person is still worth it. If you've got tricky feet or just don't know where to start, come here. You're in good hands. read more

I returned to the store to clarify a complicated purchase receipt after buying multiple items with my VIP plan. Rachel patiently help me understand how the multiple discounts including VIP rewards, first responder discount and VIP discounts are applied. Great customer service and her math skills are excellent! read more

Rachel helped me out today and she was terrific. I had two accounts so she took care of calling the office to merge them. She was super helpful when buying shoes as well. I love shopping here! read more

It has now been 5 years since my purchase in store. I am extremely disappointed in this business' customer service. I initially signed up in 2020 and got an email today saying that my VIP membership successfully renewed. Say what? That was canceled before the year was up. Then I find out from speaking to customer service that my card has been charged every year since then (and I had to specifically ask this question as they tried to divulge the response). I was notified a few days before my credit card company of suspicious activity. Then I get this email. So they've been charging my card for 5 years without my authorization. My advice to you all is double, triple, quadruple check that your membership is canceled and no longer active. I would also remove any credit cards on file with this company. Be weary if you sign up for VIP membership. Buyer beware! read more

Road Runner Sports - Shoes - Shoe Stores Near Me - Carlsbad, California

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A really terrible selection of clothing (literally all one brand, and it was something from the fashion realm- not a real sports company). Store has no soul. read more

Bought two pairs of shoes two weeks ago went to put one pair of Asics on first the first time grabbed the strap at the end of the shoe to help get it on and it ripped I was surprised. So I drove 45 miles to my Roadrunner sports in Carlsbad,. First I gave them my name and number and the person at the register couldn't find me Then he told me we don't take back any shoes for defects unless you sign up for their VIP program I was very disappointed I always thought of Road Runner as a good customer service store Then I asked for the Asics address to send the shoes back and he just waked away Bad Service BUYER BEWARE YOU HAVE TO SIGN UP FOR THE VIP PROGRAM OR THEY WON'T STAND BEHIND THEIR PRODUCTS read more

Road Runner Sports - Shoe Stores Near Me - Carlsbad, California

Shout out to Mille! Thank you--you were short -staffed but very helpful! We like the shoes here!

Bought some running shoes for $125. I did not like them and returned them. They will not give you your money back. They will only give you a gift card. I will not recommend this place to anyone. read more

Went here to get some daily work shoes and some running shoes. When I got there I had a short wait for a person to help me get analyzed for times of fitment and shoes. I tried a few shoes and tried the custom insoles (which I wasn't pressured to buy). I didn't get them since they didn't feel a difference with the asics I bought. Not bad prices with the VIP and a pretty good selection of shoes. I'll be back to get a dedicated running shoes. Give them a go and it's better to go on a weekday. read more

Road Runner Sports is awesome! Join the VIP and you won't be disappointed! Three different levels offering discounts and 90 day return which is amazing. Prices are great with the discount and when you buy multiple pairs of shoes a year it pays off to be a member! If you're a runner you often don't know a shoe isn't going to be the right fit until you run in it a few times! So great to be able to take it back and get a pair that fits better! The staff is always friendly, helpful, knowledgeable, and patient! read more

Purchasing isn't always the easiest process, but I can understand that. My issue is the exchange process. I had shoes that my wife loved just needed them in half a size bigger. Took 45min to make that exchange. Zero awareness by the employees to make a rational decision when the lines are long. Everyone just ringing out their own sale. The prices are insanely overpriced compared to purchasing directly from the manufacturer. Also, their membership is a scam and I'm shocked they haven't been sued as they make it nearly impossible to cancel. DONT GO! read more

I came in and all the employees were busy helping other guests, but I was seen within 10 minutes and the service was great! A young woman with blonde hair helped me and she seemed like she really knew her shoes! She let me try on 2 of her recommendations, I picked one, got custom inserts, paid, and off I went! I was out of there within 30 minutes or less. Thank you! My only wish is that it wasnt so expensive. read more

Road Runner Sports - Outside - Shoe Stores Near Me - Carlsbad, California

I went here recently to find some ultra comfortable shoes to wear at work. I stand for at least 8 hours a day and have been having pain in my feet and calves for the last year. I have been wearing DC Court Graffik shoes with Dr. Schols insoles for several years. As I've gotten older, the DCs just don't cut it anymore. Walking in the showroom, I was greeted, put in the system for an appointment in 20 min. Doing my research online prior to arriving at this store, I had my eye on Hoka Bondi SR shoes. They put me on a treadmilll to see how I walked. Next I stood on a machine that analyzed my feet for size, shape, arch stability. The Hokas that I wanted were one of 3 that were recommended. After walking in them, I liked them but still wanted more cushion. The employee then decided to make custom insoles for me. She cooked them to get them hot, then I stood in them to mold them. She informed me that I was under no obligation to purchase them. Adding these insoles made all the difference. I knew the Hokas were $175, but the price of the insoles was never discussed. I was so pleased I requested a second set of insoles be made. The employees ( I think her name was Amy) was happy to oblige. To make a long story short the insoles cost $120 per pair. The cost of the Hokas and 2 custom made insoles was approaching $500. I justify it for the quality, their experience and hopefully eliminating pain. Assuming these Hokas and insoles perform the way I think they will, I will be a long time customer. I highly recommend this store. read more

I've shopped here many times, but this visit was different due to their new, inefficient process. I knew exactly what I wanted--just needed to walk in, buy my shoes, and leave. Instead, management turned a simple transaction into a frustrating ordeal. First, they made me check in. Then, they made me wait. Customer service was terrible--more focused on their process than actually selling shoes. Moving forward, I'll be shopping at Nordstrom or Bloomingdale's, where I can get what I need quickly, with excellent service and a smile. I had to sit and wait 10 minutes while employees helped others try on shoes--no one at the register, no sense of organization. To management: Pay attention. Streamline your sales process. Your business depends on it. Take care of the customers ready to buy. read more

I've been a VIP member for nearly 10 years, and unfortunately, my experiences at this location over the past six months have been disappointing. On my first visit, I arrived during posted business hours only to find the store closed. When I called the next day, I was told they had closed an hour early due to a staff shortage--without any prior notice. On another visit, I waited about 15 minutes to meet with a staff member, only for them to briefly drop off the shoes and then leave to assist other customers. My last two visits involved wait times of over 30 minutes just to get an appointment, and both times, I ended up leaving out of frustration. I've always had great experiences at Road Runner Sports in San Diego, but this location consistently falls short. I hope they can improve their customer service and staffing issues because right now, it's not living up to the standard I've come to expect. read more

My wife and I have had great experiences buying shoes here. The service selection and value are all top-notch. The last time we came Austin helped us who is the assistant manager. He really knows the shoes and options available. I highly recommend this business to anyone that has back problems as these issues will help you immensely. My wife and I will be customers for life at the store. read more

I went in not knowing what type or style of shoe was best for me. I got paired up with Cierra who was so kind. She did a full scan of my feet and took the time to find a comfortable style that was also super cute. If you need help looking for shoes, Cierra is the best!! So happy with my experience and purchase. read more

Pricy but the service is worth it. They customize everything totally for their clients and take the time to get to know your individual needs. To date, I have always had quality service there read more

Oops sorry guys but your team dropped the ball today. Came in with my daughter and wanted to get her some new running shoes. I was told the wait would be 15 minutes. Waited 45. She was never assessed which was why we came in. Then they brought us shoes she was not interested in without again assessing her. The irony is I would have just bought some Hokas of the shelf as the evaluation that we came in for was clearly not going to happen but the team could not make that happen either. Came home ordered 2 pairs of shoes on line from but not from road runner. Will not be returning to this location ever again. Unorganized unprofessional to say the least. read more

This place is AWESOME! And so is Katie! And Jeff and Austin and Eric and the new gal Zoe. Get the socks, get the insoles, get the premium membership and check out their recovery flip flops and massagers. Get here! You're welcome read more

Went shopping for some shoes to walk around the UK so her feat wouldn't get beat up. Great selection, great hi tech toys to help you pick the best pair, sales people are so busy pulling shoes that the customer service ended there. She came to check to see if we liked the shoes or wanted a different one but didn't take the time to really find out what would be best for her. The pair she picked she wore all of about 1 hour on the trip and had blisters multiple places on her feet. What a huge disappointment, because this was the first time my SO had spent this much on a pair of shoes to exercise/walk in. read more

I tried to return a used pair of shoes at Road Runner in Carlsbad and was told I could only exchange them. At first I was frustrated, I was having a bad day and was being grumpy. Rachel, the sales rep, was insanely patient with my grumpiness. She easily could have gotten defensive. Instead, she very genuinely apologized and took time and care to help me find something great. She was very compassionate and genuine. She made me go from grumpy to very happy. Road Runner is lucky to have her! I will be back! read more

Towed our car while we were shopping. We were at their store for 30 minutes and we came outside to our car gone.

I am a VIP member and experienced terrible, rude service. It is an impossible process. Basically stand around the store, no one helps you, and when you ask for assistance (I just wanted to pick up shoes to purchase, didn't even need to try them on), you are told there is a virtual line and you have to wait longer. Why don't they tell you this when you arrive? Not to mention the person I asked for assistance was standing around doing nothing. The system may work if the employees were friendly and helpful, but they treated me as if I was bothering them. I won't be back and will be cancelling the VIP membership (what's the point to be treated like this). read more

I've been a premium member for years but have never fully taken advantage of my benefits. Recently my newish shoes started to prematurely break down and were making my back a MESS. I came in and exchanged them for a different pair without the bat of an eye. New inserts, shoes, and I was back out on the street with a brand new pair of shoes. It was crazy...but they back up their guarantee 100%. I keep coming back because they store my purchase history and can see what I like and don't like so as to better tailor my preferences. My only criticism is that even though they have a huge selection of shoes, they never have my size. If that's not a big deal to you, and you don't mind waiting a few days for a transfer from another store, then it's all good. read more

The workers take the time to get to know u so u can get the right sneakers. They have a lot of sneakers for both men and women. They even have insoles that can be bought. read more

Eric and Cierra...customer service was great. Eric was very knowledgeable and Cierra was kind and helpful. The price was high but we did save close to 70 dollars. And confort cost, I ain't mad about that. Good job Eric and Cierra. read more

Our visit here was amazing! Alana was the best! We've never been greeted with such welcoming energy and enthusiasm in all of our road runner experiences. She was kind and extremely helpful with bringing out multiple pairs of shoes to try. She was extremely knowledge as well! Pay her more! :) Do whatever you can to keep her because she's an excellent worker and that's rare now days! read more

A day ago I walked into Road Runner Shoes for a return on a pair of shoes . I was greeted by their manager Rachel. She and her staff truly understand the meaning of great customer service. I would highly recommend Road Runner to anyone looking for great service, selection and knowledgeable folks!!! read more

Absolutely outstanding the service the selection of value everything especially Dana the sales lady to help me she was absolutely amazing outstanding very professional. I will give her a raise. read more

What a pleasant experience we had at Road Runner today! Mitchell was so helpful and patient and I left with a beautiful pair of sneakers that feel amazing. read more

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My sister and I recently purchased shoes at your store in Carlsbad. We had an outstanding and pleasant young man help us select shoes and complete the transactions. Adam was very patient and kind. It is employees like Adam that make your business successful and want customers to return. Thank you for this wonderful store and service you provide. Being a retired teacher, I only like to recognize outstanding service. read more

Went into the store today. I'm a returning customer! Franky was awesome. Provided me excellent customer care! Definitely bringing my friends and family back to the store! I hope management considers him an asset! read more

Wow. Tried multiple times to get help. Spoke to no less than 4 people. More staff than customers and yet we sat and sat and sat. No one seemed interested in helping, and for a running store they moved at a glacial pace. Was able to order the shoes we wanted while we were waiting. Also as a reminder customer service is always welcome. Sadly the bar is so low these days. read more

Definitely get yours money worth here. I've never had custom insoles before but after taking the assessment for the type of foot, it literally confirmed what I already knew, extremely high arches and somewhat wide foot. The insoles may seem expensive at first but it's money back guarantee if they get break on you or they no longer contour to your feet. I think this place is a hidden gem because there were a lot of people in there in a random Thursday afternoon but if you have 15 minutes get a pair of custom insoles. Your feetsies will thank you! read more

My friend and I came into road runner for the first time to get an idea of what shoe we would like as we're both on the lookout for new comfortable walking shoes. Upon arrival we were greeted in a very friendly manner. We waited for a few minutes for assistance and that's when Glen came to the rescue. Glen was so patient, friendly, and very knowledgeable. He took his time explaining all of the terminology when it came to our foot scans and the custom insoles. I don't experience customer service like that anymore and for that I truly believe Glen is one of a kind. read more

Rachel from the Calrsbad location was very helpful through the whole process from the Feet Scan till the end. She's the best, very friendly and helpful . read more

So my wife and I needed some new running shoes, so we decided to go down the street to road runner sports. Entered the store looked at shoes picked out the ones that we wanted and sat patiently. 20 mins later my "fit expert" Temidayo decided to help me get some shoes. He did not ask me any questions or say anything about the shoes I picked out, he was more interested in massaging himself with the in store demo massager for all I know I could've purchased paddle boarding shoes. And next I needed insoles so I went and stepped on the thing and nothing was explained to me what was going on. The next stop was the register and we just wanted to pay our 500.00 for these shoes and get out of here. Of course we get the hard sale about this vip garbage and saying "no" was not being accepted. I don't know what type of operation road runner sports is, but it has nothing to do with running or sport. This is the worst I've felt about supporting a local business and we won't be back and we will make sure to tell all our friends to go elsewhere. This isn't even a running store it's a place that try's to force you into some reoccurring BS membership that you forget about. read more

I came in today because lately because my feet have been hurting when I run or play basketball. I heard they do stuff here where they can evaluate your feet through several test. I decided to come in during my lunch break. Jasmin helped me out by having me jog on a treadmill, stand on this machine that evaluated me and also explained to me what is going on with my feet. I never knew one foot was a whole size bigger than the other. Jasmin helped custom fit some insoles for me and then brought out some recommendations of shoes that might fit best for me. I tried on several pairs with the insole on the left shoe and regular sole on the right. Both felt nice but I like that the insole was custom made for me and suppose to help me with other things as well, like my posture, foot pain, and good on my knees as well. Thank you Jasmin for taking the time to explain things to me and also recommending a shoe that so far feels really good. I'll test it out again tomorrow! read more

Road Runner Sports - Shoe Stores Near Me - Carlsbad, California

I went in this past week and was lucky enough to work with Owen. I told him about the different shoe models I was interested in, since I am an experienced runner, and he did an amazing job telling me things other customers and himself liked about different models. Along with what I was interested in he provided a few of him own personal recommendations that I loved but just didn't have the sizes I needed to make a well informed decision. This was no problem as I was able to find a pair that worked out best for me! Owen was extremely attentive and helpful in my search while balancing and helping other customers at the same time. Thank you Owen! read more