I decided I wanted a honeymoon sauna. After much research and comparable pricing, brands, and…read morereviews I chose to work with Don at Clearwater Spas. He shared his vast knowledge, came out to inspect the space and even offered a few esthetic tips for the prep area. (Painting the power wire to match my sourounding wall) it's the small details. My sauna was delivered yesterday and installed. I couldn't be happier with the experience and the product!

They moved my spa for me and were very professional and experienced. They took the time to educate…read moreme in some things about the spa. They came right out and fixed a problem immediately and talked about preventive measures. These people care and I choose them after several people raves about them.

A 150 dollar service call just for them to come out and tell me what I already knew, the reason I…read morecalled, and not fix it

Matt truly cares about his work, his clients, and his overall business and it shows in every…read moreaspect! His responsiveness is the best I've ever seen (I'm serious). And his knowledge base of all things pool related is amazing. We're so happy we made the switch to Chlorine Clean and look forward to many years of continued business!

They do great work I just don't like how they treated me as a customer I had a problem and they…read moredidn't even try to keep my business

Excellent honest service! They were friendly, tie melt and for the job done for us. Glad to have…read morethe spa back up and running!

WORST SERVICE EVER!!! BUYER BEWARE…read moreBEFORE I BEGIN HOW DO I GIVE LESS THAN ZERO STARS?? Where do I begin? The Owner kyle elam and the manager kevin (he wouldn't give me his last name) were rude, condescending and downright disrespectful. The reviews here don't lie and are spot on. I read all the negative reviews but still (by my own terrible judgement) decided to give Colony pools a chance. Why you ask? Because I like to support small local businesses and support them. BIG MISTAKE! When I found out through email that they couldn't keep their scheduled service appointment I called in to verify when they would be able to reschedule. Kevin was aggravated and annoyed that I call and literally said "how many "expletive" (he used the F word) questions do you have? He then hung up on me. I have never been treated so poorly as a paying customer in my life. I honestly hope this review doesn't fall on deaf ears and I am available to answer any questions anyone may have. I don't want to get into how it continued as it really makes me feel really low and upset that I even gave them the opportunity to make right on the bad reviews they have. The owner kylie elom apparently inherited this business from his daddy and obviously doesn't understand what it takes to run a successful business. As he continues this napolionistic and cavalier attitude his gift from his daddy will eventually collapse. He never had to work hard and build a successful business or his reputation so it's easy for him to throw away something he didn't earn. I can go on for pages but had to cut it short so any questions please feel free to reach out to my cell phone at 917-335-6662. Pool companies come a dime a dozen and colony definitely is not doing anything to remain competitive.

I want to begin by saying that a pool service is only as good as the employees that do the service…read more I was not very pleased with the techs that came to my pool. I operate a VRBO and I need unattended service. I'm not there to put the pool cover away, or to make chemical adds between service visits. When I visited the property a couple of months after Colony opened the pool for me, I found the pool cover lying by the side of the pool and not put away (as agreed) and the salt level was not maintained. The skimmer basket and drain covers and other hardware was not in place. The auto leveling equipment was improperly installed and leaked like crazy. I found there was a leak in the pump basket housing and during the diagnosis, the suction side valve was closed and NOT opened afterward causing the pump to overheat the PVC making an even bigger leak. This was fixed and I was billed for the repair (subsequently credited). The pump was disabled to stop the leak and not returned to service after the repair through the rest of the summer. I asked for photos of the repair and it wasn't until after multiple reminders and multiple promises over 6 weeks, that I got photos. When I brought these shortcomings to the management, I was told that there was nothing wrong because the pool isn't green. Further, I was told I was "micromanaging" and "bad-mouthing". I view communicating issues as opportunities for improvement. I'll leave it to the reader's opinion whether these issues should be overlooked by the homeowner or communicated to others.

Outstanding family owned business! The owner Bob consistently goes the extra mile for the customer…read more Never once have I had a problem that his crew couldn't solve. Bob continues to hire professionals and ensures they are trained to the highest level. I highly recommend this company to anybody that is in search of pool maintenance or weekly upkeep.

I was referred to Richards Pool Care by a friend of a family member. I reached out on March 7 when…read moreI was told they would come out the next week to assess the leak in my pool, as well as look at the other work that needs to be done on the pool (it's a big job as I bought the house last year knowing the pool would need work). They finally came out on 3/23 after I contacted them multiple times. Bob, the owner, and Kevin came out and were very nice. They ultimately said that they would try to use their own leak detection equipment to find the leak, but if they couldn't, they would connect me with a leak detection company. After waiting several weeks, they finally said they couldn't come to try to find the leak, so they sent me the info on the leak detection company on May 7, whom I contacted immediately, and they promptly came out within about a week; he said he would send the report over to Richard's. I followed up with Richard's in about a week, and they said they didn't get it and to ask them to resend it. The guy from the leak detection company resent it to Bob directly via text the same day (5/29). I checked with them again on 6/5 stating I was having surgery on 6/29 and wondered if they could come out the second week of July to do the repair. I received a response on 6/15 (after reaching out again in the interim) and was told that I was blocked off the 2nd week of July. I contacted them this week since I hadn't heard when they would be coming out. I received a message yesterday stating that they are busy and they could put me on the schedule for the end of July. I called back, leaving a message (I was very nice as I firmly believe you catch more flies with honey), but I also told them I'm frustrated and not understanding when I was told I would be blocked off the second week of July and now I'm told it's the end of July. Kevin called me back this morning. We were having a nice conversation, and I told him I was frustrated and just trying to understand when I was told I had an appt the 2nd week of July, why I'm now being told it would be the end of July. Bob ended up taking the phone and yelling at me (and I'm not exaggerating; he was horrible) that I could either take the 2 days he had blocked at the end of July or forget it. I told him (again nicely) that I was just trying to understand why I was told mid-June I would be blocked for 2 days the second week of July, and now I'm being told the end of July. He ended up screaming at me that he doesn't want to do the work and hung up on me. While I fully believe they can be nice and do good work based on their other reviews, just know that if they decide you aren't worth it or it's a job they don't want to do (which they don't tell you), then they will keep putting you off for months and then Bob will treat you horribly and finally tell you they don't want to do the work. (Kevin did remain nice the entire time.)