Called to make new patient appointment & asked scheduling staff if Dr offered diabetic eye checks &…read moreshe said Dr would need to examine me first to determine if this is needed. If patient already has been diagnosed with diabetes, why does he have to determine this diagnosis for himself? Then Dr came on phone, told me how busy he was & he didn't have time for this & hung up on me. As a bedside RN of 50 years, this was one of the rudest uncaring unprofessional Drs I ever spoke with. I didn't make an appointment with him!

The doc on the yelp ad is retired! If the office does not disclose this until you walk in the exam…read moreroom- then I shall not return. I'm thinking they do this all the time. The front office was outstanding however.

I am with the VA and the VA referred me to SWEC. My appointment on April 20 was cancelled because…read morethe DR didn't sign the paperwork for the referral. I drove 27 miles to learn this. Today 5/26 I had the second appointment I show up at 815am at 845 i called up to the desk I was told the paperwork was not ready so they couldn't see me. So 4 hours of my time wear on my car. They charge $25.00 for a missed appointment. But I am not compensated or did I get a phone call Friday to reschedule. If this Dr office cant dot the I or cross the T on the frontside what going to happen on the back end to my Eye.

I tried to call and make an appointment. The wait time was 26 minutes but it offered me the…read moreopportunity to have a call back. I left my number and waited all day - no call back. I went online as they suggest and booked an appointment with a specific doctor at one of the times he had available. I called the day before my appointment to confirm since I had not received any request for insurance or paperwork. They didn't have an appointment for me with that doctor at that time. If it is that hard to just get an appointment, then I don't want to deal with them with my cataract surgery.

Do not go here anymore! Ownership has changed and they no longer care about customer service…read more They steal your benefits and won't reset them after multiple attempts to contact them. Choose another place to take your business!!!

This business has changed owners and is now Keen Eyewear. Service here is not the same. Scott and…read moreKathleen are gone and the level of service seems to have let with them. We experienced charges for services not discussed in advance. And a "new patient" fee accessed even though we were previous customers. The store is messy and untidy and seems to feature fewer Eyewear choices. This is not a place we will visit again.

Impressive staff and excellent communication between patient and doctor…read more Dr Vang is amazing and informative I appreciate when a physician takes time to explain results This is the place Look no more

Best eye exam in years! This place is so thorough and my husband and I learned so much about our…read moreeyes. The village eye care had different machines to test our eyes that we have never used before (I've had glasses for 8 years now; so that 8 years of eye exams and we left this place with so much more knowledge about eye health and care) We loved how they took time with the eye exam and then trying on different lens prescriptions to see what was most comfortable was the best part. Last year I had an eye exam somewhere else and I left with glasses that were unwearable because they were too strong. (I had the worst headaches) So this year we switched to The Village Eye care and we could not be happier. The service was great, the eye exam was so informative, and we left very pleased with choosing this place.

Such a down to earth and caring doctor. I felt so at ease. She really takes the time to answer…read moreall my questions and concerns. She speaks to me in way I can understand and I did not feel talked down to like some doctors do to their patients. I would highly recommend her and I trust her with my care.

My family and I live on the east side of the valley, but we happily made the trip to Ohana with my…read moresister and parents to get prescription sunglasses, and it was so worth it. The store is spotless, beautifully organized, and packed with an amazing variety of frame styles. I loved the Finding Nemo touches throughout the shop They had frames I haven't seen at other optical stores, from fun and colorful to classic and timeless. I loved so many pairs that choosing was genuinely hard. I ultimately went with a pair of Maui Jims and couldn't be happier. The owners were incredibly kind, knowledgeable, and welcoming, making the entire experience relaxed and enjoyable. I will absolutely be returning to Ohana and highly recommend checking them out if you're looking for great frames and outstanding service!

I have been to several places to get glasses in the last couple of years and none of them have…read moregiven me usable glasses. I decided to try one more time and selected Ohana Eye Care because of their great reviews. I'm so glad I did! Dr. Kwok works with you personally. She is very interested in any questions you have and in solving any eye problems you are having. She is friendly and patient. She tested my eyes thoroughly. Then we discussed glasses options and made a selection. When I got my glasses they were the best I have had in years. There was a slight problem with glancing to the left. After a few days I called Dr. Kwok and told her about it. She knew exactly what to do and fixed the problem. Now my glasses are perfect!

The first thing is to ask yourself why there are either five star or one star for this…read moreestablishment. This is a tell-tell sign. They charge extra fees for services they don't even properly provide and will nickel-and-dime you. I went in for a contact lens exam and was charged a contact lens evaluation fee, which felt completely unjustified because Holt didn't actually evaluate anything. After paying the exam copay, evaluation fee, and refraction fee, I noticed the prescription they gave me was only changed by 0.5 from my previous prescription. What bothered me most was that Holt never mentioned the prescription change, never explained why it was changed, and never offered trial lenses or asked me to test the new power to see if it worked better. None of that happened. When I got home and noticed the change, I called the office. They told me that if Holt didn't discuss it during the appointment, I would need to schedule another appointment just to ask about it. That's completely unacceptable. We were charged extra for services they claimed to provide but clearly did not. I would not recommend going there. If you do decide to make an appointment, call ahead and ask for a full breakdown of every possible charge, otherwise they'll hit you with unexpected fees.

I came in to purchase frames using my valid prescription and planned to pay privately. The…read morereceptionist came over twice to ask if I wanted an exam. I told her the first time that I was fine using my current prescription, as it's still valid and my vision hasn't changed. Despite that, she returned again to ask about scheduling an exam, which made me feel uncomfortable and pressured. It gave the impression that the office was trying to upsell unnecessary services because I was paying out of pocket. Some constructive feedback: I may have returned as a patient when my prescription eventually expired--but this experience made me not want to come back at all. I was ready to make a purchase, but instead I left.

We have been going to Westbrook Vision for years and absolutely love Dr Deemer and the staff there…read more They are always friendly and helpful and there is no one we would trust more with our whole families eye care, from annual vision checks, to contact appoints (seasoned and first timers), eye glasses and medical eye checks.

I'm disappointed with my recent experience. I called in because I misplaced a box of contacts,…read moreleaving me with only my right eye supply. When I asked about ordering a replacement box for just my left eye, the person I spoke with was noticeably annoyed and told me I was only allowed the minimum amount, which was a 3 month supply because my prescription expires in 2 1/2 weeks. She said "that's already more than you should be getting" and told me it was "out of her hands." After doing my own research, I found that I'm absolutely allowed to order as many contacts as I want as long as my prescription is still good. I was able to order online for much less than what the office wanted to charge. I understand the importance of regular exams, but I feel I was misled about what was actually allowed in order to get me to come in for an appointment. I'm a younger person who recently lost insurance and was genuinely stressed and looking for help. A little patience and accurate information would have gone a long way.

I was referred to Barnet Dulaney Perkins when I recently had an eye problem, double vision. I…read morecalled for an appointment and was seen in just a few days. My appointment was at their Surprise clinic. When I arrived everyone was so friendly and helpful. I saw Dr. Olivetti who was very caring and knowledgeable of the problem with my eye. This place was very welcoming and all the employees are all caring, cheerful and anxious to help. A very nice group of people, from the checkin receptionist to the checkout receptionist, all did a great job. I'd recommend it to anyone who is in need of good eye care. A five star kind of place!

My girlfriend had one of the worst medical office experiences of her life at this practice…read more Her appointment was scheduled for 1:00 PM. I was not seen by the doctor until 4:00 PM -- a full three-hour wait in the waiting room with no meaningful explanation, apology, or update from staff. When I was finally seen, the appointment lasted about 15 minutes. As if that wasn't bad enough, I then had to wait another 20 minutes just to schedule a follow-up appointment before I could leave. This level of disrespect for a patient's time is completely unacceptable. Everyone's time is valuable, and there is absolutely no excuse for running this far behind without communication or consideration. If this is how they routinely operate, they should seriously reevaluate how they schedule patients. I understand that delays can happen in medical offices, but a three-hour delay without proper communication crosses the line from inconvenience into outright disregard for patients. I would strongly advise anyone considering this office to be prepared to lose half their day sitting in a waiting room. Extremely disappointing experience. By the way, I did this review because she is way too nice to say anything bad about anyone and to her detriment she should have walked out and now at least find a different Eye Doctor.