Very Satisfied! I was shown around and treated with…read morerespect. All the questions I had were answered upfront. Truly a great dealership and family that offers a sense of care and belonging to the buyer. Angel H.

I give Arko Auto Sales 5 BIG STARS!! They provided such a…read morebeautiful car and I just love it! They were so patient with me as I was going thru a stressful time. Will alway's have them as my car dealer, if needed. All named Jerry, you can't miss! Thank you to the Arko Family! Susan M.

The staff at classic gmc painesville are awesome all around. I have been buying new and used cars…read moreat this dealership for over 20 years. I highly recommend them. Fair, honest, they stand behind their cars.

Classic Buick of Painseville wants to charge us over $600.00 to change the HID light bulb in one of…read morethe front headlights that has burned out. This sounds outrageous, but is this normal? We also had the breaks rechecked and fixed in August after replacing them in April 2023, and they are recommending "installing telco breaks on front and they squeak", charging us $225.00 after doing the same thing in August. Feels like we are being taken advantage of, any thoughts?

I came into Action Auto to purchase a pickup truck. Not only did they have a local shop ensure the…read moretruck was in working condition and replace a water pump, free of charge to me, they were also a pleasure to work with. Russ and Leo helped me every step of the way, and were incredibly accommodating. I even spoke with Russ about my current daily driver, and he was happy to inform me of the vehicle's weak points, which I was able to repair before they could begin to cause issues. Overall I am thrilled with the level of customer service that Action Auto has provided for me.

Katie.K is the best salesperson you could ask for. I know it wasn't easy but we no longer have…read morethat jeep in my drive. Thank you for being honest and up front and getting what we needed.

I wasn't going to write this as I don't normally leave negative reviews but enough is enough. I've…read morepurchased 3 vehicles from this location and generally I have good interactions but here lately it's been awful. My salesperson move to a different location and since then ive had trouble. Scott (my previous sales guy, great by the way) referred me to someone who would help. The guy was so unhelpful I don't even remember his name, nonetheless I went in told hI'm what I was looking for, what my finances are and what I'm looking to pay, just like when working with Scott for the 3 vehicle I bought with him. This guy had no interest in helping me. I ending up buying my 2025 Hyundai Santa Fe from a different dealership ( The whole interaction left a bad taste because this guy didn't even try) nevertheless my service guys are great so I continued to go back. Fast forward to now, working with the finance team to get a refund for gap and extended warranty, Eric was working with me and went out on maternity leave and unfortunately I was left in the hands of Nick in finance. When I tell you he seems like he too in uninterested in helping he makes me feel like I'm bothering him when I have to follow up because he DOES NOT, and then makes excuses. Being busy is fine but treating me like a bother when I follow up is unacceptable. I was expecting my refund today, good thing I followed up because come to find out even though I signed all paperwork almost 2 weeks ago nothing was processed. I called this morning just to verify it was processed because I no longer have faith they will do what they say. I left a message for Nick in finance, we will see if he follows up, because until now he only follows up when I call

Needed some follow up service on my new car under a warranty I had purchased. The service writers…read morewere very kind. They gave me a loaner car to use for two days. It was a beautiful blue SUV with white interior electric Optiq. I really enjoyed driving it. The service department did a fine job with my car.

Tim is a great salesman! He was very helpful in the purchase on my new Cadillac OPTIQ. he also was…read moregood enough to puck it up and charge for me

I cannot say enough good about this dealership. The people here are amazing. Everyone was so nice…read moreand welcoming. Especially compared to the treatment I have gotten at other dealerships who looked down on me because I didn't have a lot of money and wasn't buying a new car. Leikin didn't care if I was buying a $250,000 car or a $15,000 car. They treated me with the utmost respect and decency.

Bought a GLC 43 yesterday! Was the best experience ever!! We worked with Mo and he was very…read moreconsiderate and did everything he could to get the deal done. He made the delivery so special and exciting! Will recommend this dealership to all my friends and family!!!!

I had an outstanding experience at Classic Lexus!…read more Mitch Harper, Sales Consultant, worked diligently to get my payments where I needed them to be. He stayed in contact with me throughout the entire process and even came in on his day off to complete the sale. His dedication and commitment to customer service were truly appreciated. Aaron Williams, Finance Manager, made the financing process seamless. He thoroughly explained the vehicle, reviewed the available protection options, and ensured I understood everything before moving forward. Last but certainly not least, Jillian Haith, Technology Specialist, took the time to walk me through the vehicle's technology and helped set everything up to match my preferences. She made sure I felt comfortable using all the features before I left. Classic Lexus delivers top-notch customer service from start to finish. I highly recommend them to anyone looking for a professional, knowledgeable, and customer-focused car-buying experience!

First class from start to finish. Never felt rushed or pressured. Mitch, Sean and Arron are…read morefantastic to work with!! I highly recommend Classic Lexus and their people to help you find and fix your vehicle!!! Professional, Considerate, Gracious and Respectful! Thank you Classic Lexus!!

After my parked Tesla Model 3 was hit, the person's insurance led me to D & S. D & S received my…read morevehicle the morning of 10/29 and did not assess and submit a supplemental until 11/11 which the insurance approved immediately. D&S kept me in the loop and provided thorough information about the repairs needed and how the technicians would achieve this process in a timely manner. Once the assessment was complete, I was informed if parts came timely repairs would be done the first week of December at the top of the week and I'd be able to pick up my vehicle then. Harley did a wonderful job of communicating each step with me providing a timeline of when my vehicle would be ready. I was then informed it would take more time to put my vehicle back together than previously anticipated so my vehicle would be ready by 12/05 rather than the top of the week. Harley let me know the team was unable to complete putting my vehicle back together by EOD and my vehicle would be ready by 12/08 at the earliest and 12/09 at the latest along with approval from the insurance company of a second and final supplement for the labor to put my vehicle back together that the team did not originally anticipate. Calibrations and clean up weren't complete until 12/09. Harley then informed me the service writer was unable to finish sending the information to the insurance company by EOD 12/09. 12/10 the information / final supplement was sent over to the insurance company to review. I was finally able to pick up my vehicle 12/12 after I called the insurance company several times to expedite their review of the supplement money needed for the extra labor costs of putting my vehicle back together which D&S did not anticipate during their initial review. D&S finished calibrations and cleanup 12/09 but would not release it until they received the supplement from the insurance for the extra labor costs. The body work looks and feels amazing, you cannot tell my rear bumper was replaced. Only downsides, the technician my mom and I spoke to was unable to tell us if the vehicle had a full paint job. Once I went to my vehicle I was unable to access it as the technician forgot to take it out of service mode. I went back into the shop to find someone to take this out of service mode. My panel under my hood of car was not put back, however I popped this back on myself. I appreciate Harley's customer service and updates. The repair team unfortunately left me feeling unnerved about all the 'unexpected' extra work necessary after their review.

The delay in service and lack of communication regarding the timeline was extremely frustrating. I…read moredropped off my vehicle on April 14th with an estimated completion time of two weeks. However, the repairs ended up taking nearly a month. For the first 8-10 days, the vehicle sat idle in the parking lot without any repair work, damage assessment, or parts evaluation being done, which significantly contributed to the delay.They may have been busy with a high volume of vehicles, this was never clearly communicated to me upfront. I was not informed about any delays unless I personally called to check on the status.