Horrible to work with. Lies to customer. Not worth the effort. Appraiser attempted to tell me there was more damage than there was and was a smart aleck along with it. I stayed calm and took my Lexus to another shop who was courteous and performed the work for 1/3 or what Classic Collision tried to appraise my car at. Think twice before you use them. Fancy building on the outside is all one can expect. read more

If you need body work on your vehicle, take it to Kendrick Paint & Body! I recently had a fender bender in my brand new vehicle that caused extensive damage. The entire team was amazing! Especially Wesley and Andrew Henkle who took special care of my ride. Even fixing an issue that was, unbeknownst to me, already there before intake. Thanks again Kendrick's! I knew my vehicle was in great hands and she is back to perfection mode read more

The worst job ever. They didn't tighten the clamp on charge pipe. It came off 10 min down the road. It took me a hour to put back on. And didn't tighten battery terminal back on and broke one. The grill they replaced doesn't line back up like the original. They left me with one 23year old headlight and one brand new one. And the new one doesn't even work. Never had a problem with it before. They didn't even look at the bumping noise in the front end. Also the battery cables is on the wrong side of the radiator bracket. And this morning I found that the battery shut off i had on the truck was broken too. And i know it was fine before I droped it off. I dont know what else I'll find but I'll never go back. And i would recommend you dont either read more

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Just picked up our GMC Acadia. Everything looks great. Car even washed and ready. Work was prompt and as promised. Our service manageRandall kept us updated. He was super friendly and easy to work with. Would highly recommend working with Kendrick paint and body! Ask for Randall! read more

They left lights unplugged. They left parts off. I didn't find this until I took my car in for oil change. In trunk area covering for my lights are missing. Outside work good but make sure you check inside. I guess by me being an old woman I wouldn't know the difference. Personal items missing. Laundry detergent I had in my trunk I find some new parts that they just left in trunk and not installed. read more

I have had my car repaired here before a couple of different times. The last time it took them three separate tries to fix the damage and give it back to me with parts installed incorrectly that caused more damage and when they fixed the part that was installed incorrectly they tried to give it back again with the damage it created still there. my insurance company had to send someone to stand behind the person doing the repairs to ensure the job was done correctly. This time I have now waited a little over a year to get repairs done. I am still waiting for confirmation that they have the parts needed to repair my car. Every time I call I get told the person who deals with parts is out OR we need to call the dealership and then I am told "We will call you back this afternoon" I have yet to get a call back from them. All I wanted was my car fixed and it seems like that isn't going to happen. read more

mechanic provided extremely inaccurate timeline to repair my car and did not follow up when he was supposed to. Rental ended up costing me $500 out of pocket because mechanic took an additional month to repair my car. He was incredibly rude when i pointed out that every dat he adds on costs me out of pocket. Then he postponed my pickuo date an additional day and told me to " have a great weekend!!!", implying that he is yelling at me. I will never use them again and will not refer anyone. read more

I am active duty military and this shop used to be top notch years ago when I lived in Martinez. I had a vehicle done here a few years ago and they did horrible work with poor attention to detail. Actually had two vehicles done. The first was an SUV that they actually did the wrong repair work to. The second was a vehicle I babies and they ruined!! They allowed the car to get rained in, and had to replace the head liner, carpets, and eventually they offered to buy the vehicle from me at a crappy price. I pressured my insurance to have another shop fix their shoddy work. I agree, don't take your car here. Unless maybe they only do decent work for friends and family? read more

As I parked and was walking into a local restaurant, a driver backed into my right, passenger, back bumper. I had said as I was getting out of the car that I hope the driver wouldn't hit my car and he did exactly what I didn't want him to do. He wasn't a native of America so I think he was a fairly new driver, because it was impossible for him to back into my car. There was over 40 feet of space between us but he managed to do it anyway. So, I quickly dialed the authorities to have someone come out, fill out a report, and access the damage. It took them a while to arrive. I think since I told them no one was hurt they didn't make my call a priority. I don't think that's right but whatever. I had my passenger to go in and order our food anyway. He was able to place the order, wait on the food, and come back out with the order. I don't know why the police were taking so long to come, but it was over 15 minutes. We had made plans to have a night on the town. This inconvenienced us but it didn't stop our plans. The driver that hit me didn't have his insurance information with him in the car, so he had to call someone to bring it to him. That took another 15 minutes. We ate our food from the restaurant while we waited. We had finished the food before his people arrived with the information. Fast forward to having the repairs. I chose this place because his insurance was with Geico and I had dealt with these people before. I'm insured with Geico as well and the insurance employee asked did I want to use my insurance or his to repair my car. Why would I use my insurance when I was hit by someone and it was his fault? I thought that was a dumb question. I was able to schedule the repairs quickly and at my leisure. The employees kept me in the loop with the process of the repairs. My car went through several departments and they sent me emails and pictures of each department and process it went through. They gave an approximate day when my car would be finish and it was finished on that day. The whole process was hassle free and didn't take long at all. They restored my car to the exact condition it was in, which was mint condition. These guys are, I feel, the best in the business. If you are looking for a business for paint and body needs this should be the first place you seek out!!! read more

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I was assisted by Mr. Randall. He gave me updates and talked with the insurance company to make sure my vehicle was ready for pick up on the date promised. Thank you for the excellent customer service!!! read more

My car was vandalized in a store parking lot, so I made a claim through Geico to get it repaired. The entire process at this Kendrick's location was seamless and efficient. And I honestly didn't expect to have my car finished in a matter of days. I thought it would take a good week. Everything about my experience here was exceptional. Highly recommended! read more

I was rear ended & sent here because the other person has geico. When I came in to drop my car off everyone was so polite and informative, even the rental guy was very helpful. Wonderful customer service. My Jeep was fixed over night which I thought was amazing (because I hate rental cars). I came & picked up my Jeep the next evening.. it was dark. The next morning I came out and looked at the work and I was shocked at how messy the paint job was. There is paint over lapping the part that was replaced. There is paint sprayed onto my spare tire underneath my truck. Such a terrible job, probably why the service was so quick. I expressed my concern in the survey and was contacted by the office to bring it back in to have it looked at. The guy basically said the part came that way (lie because there was a white scuff mark on the black toe piece from before the accident) he also said when he originally called me to let me know it was ready that the part "came in & he just had to attach it AND PAINT IT. Also.. if the part came painted how did silver/grey paint get onto my bottom tire UNDERNEATH the truck. Extremely upset that he lied to my face (probably because I'm a young female). He also said he had before & after photos and he would sent them to insurance because he did not want to pay for the damages that he claims came that way. He then said that he was ordering another part and would call me back to let me know when it was coming in... this was about two weeks ago and still have heard nothing. TERRIBLE SERVICE. Don't get your vehicle repaired at this shop unless you want cheap looking work done. read more

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