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    Classic Collision

    3.0 (3 reviews)
    Closed Closed

    Services - Classic Collision

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    Auto window replacement

    Auto steering and suspension repair

    Classic Collision Photos

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    2 years ago

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    2 years ago

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    Safelite AutoGlass

    Safelite AutoGlass

    (67 reviews)

    I had a windshield repaired by Safelite back in September, and thanks to the constant temperature…read moreswings over the winter, the crack started spreading again. Since the repair supposedly came with a warranty, I called expecting a simple follow‑up fix. At no point was I ever told that Safelite refuses to repair the same spot twice and automatically pushes you into a full replacement instead. I only found out when I suddenly received an email and text saying my replacement glass had been ordered -- for an appointment I believed was for a repair. When I called to clarify, I learned they had reopened my original insurance claim without my consent, which meant I'd now be responsible for my deductible. My deductible is high, so it was cheaper to self‑pay. I asked them to cancel the insurance appointment, and I booked a new one online with my credit card. Instead of canceling the original appointment, they simply changed the date, which made no sense and honestly made me wonder if they get some kind of commission for keeping claims open. On the day of the appointment, they asked to come early. I rearranged my work schedule to accommodate them -- only for the technician to show up with a windshield that was visibly scratched. He told me I'd have to reschedule because they needed to order another one. So I took time off work for absolutely nothing. I rescheduled for the following Tuesday and again rearranged my schedule because it was raining and the work couldn't be done outside. At 7 AM that morning, they called asking to come early again, which I couldn't do. Then they informed me I suddenly had a $100 balance due. I had already paid in full, and there was no balance when the first technician came out. The representative couldn't explain the charge and seemed to imply it was because of the reschedule -- even though the reschedule was 100% their fault due to the scratched glass. I told him I wasn't paying another cent and asked him to at least check the glass before coming out. I called the 800 number when they opened, and they also couldn't give me a valid reason for the extra charge. Around 10 AM, the technician called to tell me the new glass -- the replacement for the scratched one -- arrived cracked. Not scratched this time. Cracked. Two defective windshields in a row. Either their quality control is nonexistent or the glass is being mishandled, but either way it's unacceptable. He said his manager would call me right back to reschedule. An hour passed with no call. At that point, I called the 800 number again and canceled everything. My windshield crack isn't spreading, and after all this nonsense, it's simply not worth the hassle. Between the misinformation, the unauthorized insurance claim reopening, the defective glass twice, the unexplained $100 charge, and the repeated inconvenience of rearranging my work schedule for appointments that never happened, I cannot recommend Safelite to anyone. If you do use them, inspect your glass thoroughly before installation because clearly something is very wrong with their quality control -- whether at the manufacturer or on Safelite's end.

    My insurance company sent me here for windshield replacement. I waited in the lobby for the job to…read morebe complete. Luckily there was a table in the corner I was able to use for my laptop to get some work done. The lobby is small but there is a refreshment stand and the restroom was clean. The biggest obstacle was getting scheduled and getting the company and our insurance company on the same page. Once that was done, the actual service was smooth sailing.

    Classic Collision - autoglass - Updated May 2026

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