TERRIBLE customer service! The work looks fine but when I picked up the car they were waiting for a part. I could have left the car there & let the insurance company keep paying for my rental but I took the car anyway. They said it would be a couple of days, then a week, then another. They never contacted me to update status, I always had to call them. I finally got fed up & told the insurance company that I wanted the job finished at another shop. The next day my part arrived! Coincidence? They told me it would take 10-15 minutes to install the part. I was on my way to an appointment but had over an hour so I went ahead & took the car back there. I told them I needed to be somewhere. FINALLY after 40 minutes the car was finished. I was only about 5 minutes late for my appointment. NEVER WILL I EVER GO BACK THERE AGAIN. I hope they lose their "preferred" status. read more

We went to Classic Collision due to another person denting and scratching our new Lexus rear passenger door. Classic Collision told us that the door needs to be replaced and the entire passenger side needs to be repainted: * "Unfortunately" we went with USAA's preferred repair shop which was Classic Collision - not a good experience at all! * Almost six weeks of waiting and 10+ phone calls of checking in over and over again we got our car back in a devastating state - see photos and markers attached * The passenger door handle was loose and inoperable * The rare passenger window was not working * Obviously no quality control at all and no check lists * Residues and glue all over the rear window - Classic Collision told us to "simply remove this with WD-40" *very weird* * The additional damage done by Classic Collision now needs to be corrected by a more professional and Lexus recommend repair shop * Needed to clean the car 2+ hours after picking it up We cannot recommend taking your car to Classic Collision and obviously will never consider this repair shop again. read more

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Fast service. Very accurate estimate and friendly reception and estimator. Clean car at pickup

Small job but well done and ahead of schedule. Daily phone calls to report status. Easy drop off and completion.

Do not take your car here! Horrible experience. Tl;dr: Didn't communicate well, damaged my car during the repair multiple times. Untrustworthy. -- Repairing minor damage to passenger door (not a claim), estimated around 15 hours of labor and paint. Took over two weeks to complete, with poor communication when work would be done, changed my plans multiple time to pick up, based on when they said it'll be ready, only to be told it wouldn't be ready. "Need it a bit longer, to get it looking great for you". Early in the repair, got a call to say that they recommend replacing part of the driver's door handle (not the door with damage) as they discovered a problem with it, and it would probably break in the future. They ordered the part before I had given the OK. The day I was supposed to pick-up, got a call to say they broke another door handle reassembling the door, this time the passenger door. So the pickup would be delayed another day. So two door handles replaced during the work, I had to pay for one of them, but suspect they broke both of them. When checking out I was told the car was due for a service, to get the check engine light reset. But I dropped the car off without any lights on, and it wasn't due for a service. Weird. So they plugged in their computer to reset the lights. When the driver door was open, I noticed dents in the wall of the door, and a crease, and damage to the interior door panel. It was obvious that they damaged the drivers door while doing the repair (the one which I needed to replace a handle on). The crease and damage clearly shows where the tech was trying to pry the interior panel off the door. This type of work is unacceptable. I pointed it out,and they started estimating the repair for the damage they caused. Urghh! The idea of them working on the car for another two weeks wan't something I was prepared to do, so proposed a discount which they gave me, just wanted to be done with them. Other stuff I noticed after I left: a third of a tank of gas was used (I dropped it off full), and I discovered a new Samsung phone was paired to my bluetooth. I bought this car new and have only paired iPhones. Someone was using my car as a run around. read more

Classic Collision - Crease in door and damage to interior panel - Auto Glass Services Near Me - Seattle, Washington

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Classic collision on Lake City Way has repaired two cars for us in the past. They have done quality work and been on time. i recently had a little scrape on my new car and dropped by to see how much the repair would cost. They shared the options with me. They were able to buff out the majority of the issue which made me very happy. So helpful, I would highly recommend them. read more

Very disappointed. These guys are going through some growing pains. They have a new regional manager so maybe things will get better now, but my experience was awful. They kept my car for two months and the car was returned worse for ware. I will not be bringing my car back to them for future repairs. read more

Definitely recommend this place if you need to get your car fixed. My car basically feels like it's brand new again, I can't thank them enough for helping me out! read more

We had our vehicle repaired here after a minor collision. They were extremely friendly, knowledgeable and communicative. We received text updates three times a week while our car was being repaired, which was reassuring. The work was completed earlier than expected and the job was well done. Highly recommended. read more

Some nice person backed into my wife's new car and it need repair. We went with Classic and Gage was great got it done quick and most of all it looks new again! Many thanks for the care they took with our car! Thanks read more

Highly recommend! The quality and customer service of this shop are amazing. They were able to repair my car after it was stolen and recovered with several services needed, including welding the partially cut exhaust, replacing a broken window, replacing all the locks, and interior detailing. Whether handled in house or by an outside provider, everything was of the highest quality and Kathy at the front desk was always super responsive and helpful beyond expectations. When my car was broken into less than 2 weeks after these repairs, she helped track down the discontinued piece of glass from another shop, even though I was no longer working with Classic Collision. read more

Poor customer service and communication, inflated estimate, balked at giving us our car back when we decided not to have them do the work, and ripped the license plates off so we had to pay to replace them after another shop fixed the car. read more

These folks are awesome! From the first call to set up an appointment to getting my car back - restored to perfection - they treated me like royalty. I very highly recommend! read more