Great stuff! Jesse is the man! I was a little hesitant at first because of the Yelp reviews, but I'm really glad I took the time to look into it more and went with these guys. They're Tesla Certified, have a solid paint shop, and most importantly their communication was top notch throughout the entire process. They made everything super easy by texting regular updates and being transparent every step of the way. I honestly wish they had more reviews because I'd recommend this shop to anyone who needs quality work and clear communication. Best bang for buck - they work with Enterprise so there's a free pick up and drop off service at their location. They also offer a free wash after the work is done. Parking can be limited but that's Notmal Heights for yah! read more

My car was hit in a parking lot. I didn't see the damage until the next day because it was on the front right corner, and I didn't go on that side. When my car was hit in a car chase, I remember I was sent to Carillo's, and this is where Classic Collision is located. AAA sent them my information and I was able to come in the next day for an estimate. Guillermo was my handler and looked over the damage and took pictures. The estimate was ready in about 15 minutes. I was able to drop it off on December 24, which was perfect since I was out of town. I was also sent text messages on the updates of the progress. Now my car is a 2000 Honda Civic, and...well...parts are scarce or discontinued, which is why it took a little bit longer to finish. However, Guillermo was able to find replacement parts and she looks great! I also really appreciated the fact that they washed her and cleaned the inside. Again, my car is old. It still runs great even though it's not as pretty. It was dirty when I dropped it off. It's like I have a new car! Great place to come to! Great people to work with! read more

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Came here after an accident after being advised with AAA. They are extremely friendly and upfront. They told me accurate estimates and were honest about how things could change. They were quick to work with my Tesla Model 3 and were understanding about needing the car back quickly for work. I highly recommend them, but I do recommend getting there early as parking can be a little difficult at times. Overall very wonderful experience and I would come back in a heartbeat. read more

I have tried this place and the gentleman who was gonna help me he right away he pointed at things on my truck that I had to pay to get it fixed ,he told me that the insurance wasn't gonna cover . Quick to determine things before getting a full knowledge of what was cover and what not. No happy at all read more

Pros: Advisor was great to work with. Paint folks do a great job color matching as well as finish. Your car is returned with an exterior / interior wash which is nice of them. Cons: Body shop here is bad. They don't seem to have a great system for final checks or a system in place for preventing additional damage. When I picked up my car, I found 3 new issues. There is now chipped paint on the fender, they addressed this. Installed my door offset and crooked causing the window to close on top of the B pillar which could lead to my entire glass window breaking from closing the door. This is a big red flag so of course they addressed it. Interior door handle now has a slight opening that wasn't there previously, but they don't believe it was something they did so it wasn't addressed. Lol ok trust the people that will let you drive off with a door installed crooked as well as adding additional damage to the fender, crazy. Don't go here if you value attention to detail or want a good experience. read more

Amazing - i always take my vehicles here! I love Francisco Serrano the manager and his team' they just helped my friend as well- love your service and the team! read more

I've recommended Carrillo's Auto Body for years because they've done great work for me in the past, but after my most recent experience, I just can't in good faith recommend them anymore. My Aston Martin was hit by a drunk driver in mid-December. I had it towed to Carrillo's because I've trusted them before, and as a former BMW Master Tech, I know what to look for when it comes to quality repairs. Right after the accident, the car wouldn't shift into gear, and there was a ton of squeaking coming from the rear suspension. I wasn't in a rush to get the car back--I made that clear from the start. All I asked was to be kept in the loop with updates. The good: the paintwork is excellent. No complaints there. The finish is flawless, and that part of their workmanship still holds up. The bad: everything else. It's painfully obvious that no one did any sort of quality assurance check before handing the car back to me. I picked it up on Friday, January 31, and I didn't even make it two blocks before the same issue happened--I couldn't get the car into gear. I had to have it towed again, this time to my Aston tech in Kearny Mesa. The rear suspension still makes a ridiculous amount of noise, the rearview camera is partially obstructed because of an improperly fitted bracket, and the driver's side tail light assembly (which they replaced) was overtorqued--luckily not cracked, but still careless. To top it off, there were boot marks all over the driver's side door panel. It just felt like the car wasn't treated with the care you'd expect, especially for a shop that's handled high-end cars before. What really disappointed me was the lack of communication. I was told the car might be ready Thursday, and they'd call me with an update later that day. No call. I followed up Friday with multiple calls--no response. Eventually, I just showed up in person because I was tired of waiting for someone to get back to me. Again, I wasn't in a rush--I just wanted to be kept informed. That's not too much to ask. Something important to note: Tony Carrillo sold the business to Classic Collision. They still have the Carrillo's Auto Body sign up, but it's not the same business anymore. That might explain the massive drop in attention to detail and customer service. The paintwork is still excellent, but when it comes to quality control and communication, they really dropped the ball. read more

My parked car was involved in a hit & run. I chose Classic Collision for body repairs because it was convenient to my home. They provided excellent service in a timely fashion. My car looks brand new. The staff was courteous. read more

Classic Collision is Tesla certified!!! I recently had my tesla repaired at this shop and I'm so happy I did! My service advisor, Maria, really took care of me. I'm really happy with their service here. Highly recommend! read more

Shady shop. Overcharges for storage fees and gives you the runaround when you try to pick the car to take it to another shop. Probably trying to put a lien on cars when they don't repair them. read more

This place is a scam. They told us there were no fees involved in having my car picked up and moved to a different shop. Now all of a sudden they're charging me $1,750.00 just to release my car. No work done! Save your money and go to a different collision center! The lady Melissa is very rude and unprofessional! I have a personal injury attorney working on my car accident and they're not willing to even speak to my attorney! This place is money hungry and a hassle! I asked to speak to a supervisor and Melissa states they're not there, she's the only one working, only for her to then turn around and state her supervisor advised she's not allowed to speak to my attorney. A scam and fraudulent place! read more