Please read the negative reviews and STAY AWAY!!!! First off... they take way too long to repair your vehicle. I took my sons BWM in to have repairs done the the front end of his vehicle. With the exception of the front head lamps, the vehicle was completely drivable. the vehicle was driven from the stafford virginia office to the shop in Falmouth virginia, and there were no mechanical issues reported. They had the vehicle for over a month. When my son picked the vehicle up on a friday he noticed a loud grinding sound coming from the front of the vehicle. He recorded the sound and sent me the video. As a precaution, I had him return home and park the vehicle. We tried to contact them the next day but they were closed. When I personally inspected the vehicle I noticed that the left front brake pad was literally sticking to the rotor. We took it to another mechanic for and inspection and the mechanic said he could not remove the tire because one of the lug nuts was not removable. After a visual inspection the mechanic stated that it appears that the caliper on the left had been tightened so tight that it was destroying the pad and rotor due to the tremendous of heat being generated. I took the vehicle back to PRO Tech on Monday and the the manager on site immediately began to shift the blame. He claimed that this was the result of months of wear and tear, even though they drove it at least 12 - 24 miles, and did not report a single issue. None of the other brakes have any problems. They all have over 50% remaining on the other brake pads. Additionally the "NEW Bumper" they installed is defective. The door that is used to access the toe hook in the front, is already falling apart. Again, the manager claimed that this is normal (I tried to post a video, but the file is too big.) Even if this was normal wear and tear, the mechanic should have identified this in his inspection or when he was driving it. The sound is way too obvious to ignore. Very unprofessional, poor craftsmanship, no quality control.... USAA should remove them from their list of approved vendors ASAP!!!!! read more

Classic Collision - Body Shops Near Me - Stafford, Virginia

I had an awful experience with Pro-Tech Collision Center located at 171 Garrisonville Road, Stafford and would not recommend the business to anyone. My vehicle was rear-ended, I had to get an inspection and written estimate for repair. My auto insurer referred me to Pro-Tech Collision Center, LLC at 171 Garrisonville Road and stated afternoon appointments were available on May 29 (Memorial Day), and I asked since that Monday is a holiday the business will be opened? I was told yes and given an appointment. I arrived at the business on May 29 to find a sign posted, closed for Memorial Day holiday. I advised my auto insurer of the same, and received an apology that if the business was closed the system would not allow an appointment. I wanted someone to come to my home to perform the inspection and estimate of repair but was told that was not possible. I requested to go to the next closest collision center and unfortunately there wasn't one. I had to return to Pro-Tech Collision Center. I received an appointment for a different day. I arrived at the business, the receptionist stated she did not have my name for an appointment and she kept typing on the computer. She finally found my name and my statement that I wanted someone to come to my home for the inspection and estimate; than stated the auto insurer does not make appointments because that is the job of the business. After that mini-drama was over, the receptionist handed me a tablet to complete registration. I completed the registration with the exception of the last question, which asked "how do you want to be updated on your repair text, telephone or email"? Those were the only choices so I did not select any because the business is not setting up the repair, I was and would have the ability to contact the repair place myself. If anything additional is needed, the repair place would contact either me or the adjuster to address any matters. Also, I did not want my information to be shared with anyone else that would bombard me with unwanted text messages, telephone calls or emails. I said the same to the receptionist and then to the person performing the inspection. There was no reassurance about my assumptions for declining to answer the last question and no other options were made available. It was select one of three methods for updates or forego the inspection. Since I did not and would not answer the last question, I was denied service. The entire situation was petty and a horrible way to run a business. Stay away from Pro-Tech Collision Center and their antics. read more

Before considering using Pro-Tech Collision for your body repair needs BEWARE & USE EXTREME CAUTION when dealing with this business. After checking my car in for repairs on October 11th 2021 after my car was rear ended at the end of July 2021, it took almost an entire 2 months for them to complete repairs. At the beginning of December on Tuesday I received an email that my vehicle repairs were nearing completion and that someone would contact me to arrange pick-up of my vehicle. Two days then passed and I recieved no phone call and was unable to reach anyone in the office via phone. That Thursday I received a very nasty voicemail accusing me of picking up my vehicle and still having a balance due for deductible and my Geico disbursement. I immediately called pro-tech collision and informed them that I did not pick up my vehicle and had been waiting for them to confirm pick-up time. Shortly after I ended that call I received a phone call from the owner Mike Webster letting me know they didn't know where my car was located and he feared it may have been stolen after it was left in their UNSECURED lot at their garrisonville rd location. He was very apologetic and informed me a similar incident happened at their UNSECURED lot when a repaired vehicle was vandalized after a person tried removing a custom grill on a vehicle, but was later arrested and awaiting trial. He let me know they would immediately review their "state of the art" security footage at that location and were in contact with the Stafford County Sheriff Department. He also asked me if it was possible that my car could have been repossessed from their location in which I replied to him no, which at the time seemed like a very bizarre question being that my car had been missing from their UNSECURE lot for 2 days without them even realizing it prior to me telling them I indeed did not pick up the vehicle. A few hours later, the owner Mike Webster called me back and verified that he believed my car was repoed after reviewing camera footage and seeing a tow company company remove my vehicle from their UNSECURE lot after verifying my VIN. He then went on a verbal tirade against me over the phone, accusing me of sending pro-tech collision on a wild goose chase and knowing all along my car was repoed. I explained to him that I had filed for bankruptcy and had an active case and my auto finance company was barred from repossessing my vehicle during these proceedings according to federal & virginia law. He then repeatedly called me a liar and told me that this was somehow planned by me. Despite the fact, I was sent in a panic when THEY told me my car was stolen from their UNSECURED lot and THEY reached out to the appropriate authorities. He also then demanded immediate payment for the repairs without me even being able to verify the repairs were made and NO IDEA where my vehicle was now located. After I REFUSED to make a payment before I could VERIFY the repairs were completed as agreed upon and to my SATISFACTION, Mike Webster (Owner) informed me they had video/photos of the repairs made, but failed to ever provide them to me. After mentioning this, Mike Webster (Owner) began to threaten legal action against me through his attorney and promised me he would "get his money" regardless. Mike's demeanor was completely unprofessional and caused me great mental distress and frustration. It was clear to me after initially taking full responsibility for my car being missing, once he had the opportunity to place the blame on me, he tried to use that to intimidate me. After getting in contact with my Bankruptcy Attorney who the owner accused me of never having, I was able to get my car released back in my possession and it was indeed the case that it should have never been towed from their UNSECURE lot in the first place. I even now wonder if this was an INSIDE job and if he knew the towing company in question. I now have my vehicle back after almost 3 months and have not received an apology or heard back from pro-tech collision. I have yet to hear back from his attorney regarding remaining payment (deductice) and REFUSE to make any payment to this business until they rectify this NIGHTMARE. You've been WARNED, do business with Mike Webster & Pro-Tech Collision at your own RISK especially if in the middle of an active bankruptcy. read more

Was in Quantico for school(TBS) for six months and had a small dent in my front bumper. It was minor & only cosmetic so I pushed it off a few months until my schedule died down, and I had a week where I wouldn't need my vehicle for that week so I took it in on Sunday, and was told I'd have it back NLT Friday. The job came out fine, but I finally got my vehicle back the next Wednesday(a week and a half after I dropped it off) I called several times asking when it would be done on Friday, the receptionists were very nice & tried to find the person in charge of my car but almost never could. They left him several notes trying to get him to call me back but wouldnt. Like I said, my car looks fine but I was disappointed in the lack of communication and honest assessment on when the job would be done. read more

i took my car to Pro-Tech following a car accident based on approval from insurance and posted reviews. After it being in the shop for 6 weeks I was told it was ready. I picked it up and from a quick walk around took it home only to find a true mess. 1) a piece was missing from an area that wasn't part of the repair, 2) the backseat folding latch had been broken-again not from the accident, 3) the interior was FILTHY. So back it went with the assurance all would be taken care of-of course and billed to insurance. A few months later the door entry handle came off due to the fact they didn't put the support bracket in. That was followed by they didn't reconnect the rear washer line or sensor cable. It was stated there was no need to send me a review obviously they knew this is what they would get. STAY AWAY! read more

This was my first experience with ProTech...it was great!! The staff is super friendly and knowledgeable. The service was quick and painless with competitive pricing. I loved the email updates! As unpleasant as car repairs can be, this was a wonderful experience and if I need work again in the future, I will definitely return to ProTech! read more

Pro-Tech Collision Center is by far the best customer friendly business! I was greeted once I exited my car by Patrick (estimator). Virginia has my paperwork ready once I arrived at the front desk. She called Enterprise Rental so they could pick me up. Thank you Pro-Tech for your excellent service! read more

I popped my tired and scuffed/bent up the rim on my SUV so I had to choose a repair shop through my insurance. After reading the reviews for the competitor and Pro-Tech, it was an easy choice. Staff was very polite and courteous. Work was done with a quick turn around and looks great. Would definitely use again if I needed to! read more

do not recommend unless you have months to wait on simple repairs. i understand a mis-order, waiting on a part, and being patient. however, i am in month 2 of repairs on a front bumper and light. there's no reason. i do not recommend. read more

i do not recomend this shop. reason being i run high dollar speakers in my car. i asked pat to tell the people to not to use my radio on more than one occasion. today the 5-17-2022 i see someone saved their phone in my car, then when i got home i see my dash cam was disconnected. the dash cam is up for a reason. so if an accident happens and your not at fault the camera will say so. any time you turn the car on the dash cam comes on. i am missing video files from you all driving to and from the shop and why is that? no one can explain. i do not recommend this shop and i will recommend to usaa that they should cancel you all. all i asked for was very simple leave my dash cam alone and do not mess with the radio and they cant even follow that. i took a picture of the persons phone that is saved to my car. i should not have to explain myself on my i do not want you all to use my radio but i will. i have my wing in the back of the car and i have yet to look at the speakers. if the music comes on and the speakers engagge it will be punctured. my speakers cost 700 per sub. but again you all don't listen. if usaa cancels yall well you know why. How do I know you all are not joy riding my car? Who the heck is this person ninguno? Now today the 26 The owner was pretty nasty to me saying he wouldn't not replace or give me the money to get them replaced. I didn't argue I said thank you sir. And left read more

STAY AWAY!! This place is a joke. The Stafford office takes your business but the Falmouth office is where the work is done. They do not talk to each other and they blame each other for any miscommunication. They have had my car for a month longer than they said and they refuse to give me a date that it will be completed. Two weeks ago they said it was being primed for painting and today they said they are still waiting for parts to come in!! When you call Falmouth where the work is ACTUALLY being done they refuse to talk to you and transfer you back to the Stafford office. The Stafford office says "I am only the estimator and I don't have any more information than what is in the system". They received payment in full from my insurance company 35 days ago and yet refuse to tell me when I can pick up my car or what still needs to even be done. Today, one month after the vehicle was supposed to have been ready they told us that sometimes their equipment doesn't work and they have to send the vehicle to the dealer for a final check. Everything is just one fabricated story after another. Had I did research on this company before using them I never would have!! Do your research and read the reviews before using this shady business!!! read more