I would not recommend Hot Tub Pros due to their unprofessional and poor communication, poor service…read moredelivery and inconsistent pricing. I hired them to do a year's contract including three maintenance cleans back in June. I prepaid $1120 and had one service provided. Due to my tenants moving out and no longer needing the hot tub, I asked if it was possible to repurpose the unused balance to instead drain and winterize the tub, assuming I would maybe get a little bit of a refund back after the winterization was taken into account. They ignored my multiple emails and I felt like I had to harass them to even just acknowledge receipt of my emails. When they finally responded, they said my first drain and fill was a filthy job and my tub was covered in ants and hence they should be charging me more, but they never mentioned this until now. It was rude and out of nowhere. They also said the website pricing was wrong and that the winterizing would cost more, and that they were also booked out but could maybe squeeze us in a few weeks and would check in later. It was strange to me that 1) they never mentioned the alleged issues with my first hot tub service, 2) they had inconsistencies in pricing between the email quote and their website, and 3) they didn't want to preschedule a standard service that was time sensitive and needed to be scheduled in advance. Finally, when they did actually come out do the winterization (after I pleaded with them to get it scheduled), the tub was left with water in the tub and we are unsure if it was properly winterized. I wrote again asking for clarity and he said he took video of the service footage and would send it to me; it's been over a week and still haven't received it after a couple of follow-up emails requesting it. I am nervous there is still water in the plumbing that would freeze and have no confirmation that the winterization actually was completed. This company is hugely unprofessional and needs to get their act together. I hope this review will prompt them to reply to my unanswered emails and send me the video footage.

I used this service for about two years and they've ghosted me several times, not showing up for…read moremonths at a time. Communication has been nonexistent. When they showed up they did a good enough job, but reviewing my invoice I see that they charge seemingly random amounts of money. When they didn't show up there was no communication as to why or when they would come. They repaired my controller last year and used the wrong part so I can no longer use all jets. And it took over 4 months to get them to screw that up. Obviously, I would not recommend them.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

Only good thing about Olympic Hot Tub is Marshall in Tacoma…read more Cracked panels on hot tub and missing parts upon a 3 week late delivery!! We have had terrible communication with Olympic Hot Tubs many departments etc. customers service, scheduling, the actual delivery company, a technician department, water scheduling department. They just blame the other department and pass us along. Initial 2 week shipping delay, with ZERO communication from Olympic we called frustrated. They said it would be here the following week, it was, with still terrible communication poor scheduling but it arrived BROKEN has a crack in the front panel and missing parts. We cant use it while we wait for them to bring the parts. Again they scheduled us for someone to come out and bring the parts. NO SHOW NO CALL. some department dropped the ball again! We are still looking at our empty broken hot tub. We are still struggling with Olympic Hot Tub's lack of concern and lack of communication.

Marshall from Olympic Hot Tub in Tacoma is the man you want. His buddy Tab Birdsell is also great…read more I want to start off by saying Marshall was super patient and answered all my questions. I was between jacuzzi and Hot Spring tubs and Marshall was great with making sure I got the best deal and quality tub for my needs. As a seasoned combat vet my body has some issues with it and he made it easy to decide what was going to take care of my body over the long haul. He got me a reasonable price and was able to sweeten it up with a cover lifter and took care of the delivery fee for me. I know this wasn't a typical sale, but I do appreciate the honesty, integrity, and patience Marshall showed me. I'm super stoked on the team that will be taking care of my tub in the future. Delivery was easy as it gets, they were a good team. I had some weird anomaly within the hot tub control panel at first based off previous model of the Hot Spring Relay, but the new 2025 model is slightly different and ended up being perfectly fine. I honestly found my experience to have been smooth, quick, and reliable. I look forward to owning and using my new Hot Spring Relay for the next 20-30 years. Thanks Marshall and I appreciate the Olympic Hot Tub Team.

Ken was really accommodating to find time in his schedule. He came over and we initially thought we…read moremay need a new pump but after additional and thorough testing he noticed that the one of tubes were not supposed to be full and solved the problem. I wouldn't hesitate giving him a call if you need your hot tub repaired. 5 stars.

Ken was wonderful. Everything from start to finish was spectacular. He explained everything in…read moredetail and fixed my pump and jet issues. My hot tub is now up and running. He is fair and honest with reasonable fees. It's refreshing to work with someone who is qualified and does everything they say they will do. Get it done right the first time. He is your guy. I'm thrilled to have had the opportunity to work with him.

They cleaned and serviced my pool regularly and did a great job. Everything was explained simply,…read moreand I never had to remind them. Reliable service.

Consistency of pool cleaning staff is poor. New staff not trained properly. Treated my salt water…read morepool with chlorine chemicals to the point that it was irritating to the skin. This is just the latest example. I should have canceled them long ago....they also raised their prices 63%!!!! I recommend them to NO ONE!

Very professional and on time, very knowledgeable and no price gauging. He is in high demand so if…read morehe gives you an appointment, please keep it!, he is worth the wait!

Used them for our family pool since the 1980's ... always there to keep the pool running and…read morelooking crystal clear

I was really impressed with Aqua Girls. I had a hot tub leak and Fidel came out quickly and fixed…read moreit in less than an hour. Very affordable as well. I would highly recommend Aqua Girls.

We had our hot tub drained and chemicals put into it last year by another company. Zero guidance…read morewas given for ongoing maintenance and we go back and forth between Seattle and Phoenix so our tub was quite green when we got back for the summer. Aqua Girls Spa Cleaning helped us out getting our tub clear and clean. They also provide monthly services to keep it looking good and we are happy to leave all this work to them. They were very friendly and punctual. You can schedule services online which I appreciate. We will continue using them as long as we have a hot tub.