We just bought a house with a pool and know nothing about maintenance. They were super helpful and provided an "orientation" to look through the setup, educate me on how everything works, and provide suggestions/considerations for the future. They answered all of my questions thoroughly. We also had them do an end-of-season cleaning, water chemistry test/balance, and covering. They did a fantastic job and were very professional! They are definitely going to be our go-to people for future pool needs! Highly recommended! read more

I bought a new house and the pool was a mess. They came out within the week and had the water sparkling in time for my son's birthday party! Highly recommend. It seems like their service has improved a lot under the new management! read more

Sam at Pacific Northwest Pool and Spa Care replaced a pump in my spa and his service was excellent. Outstanding communication from when I called to schedule service and giving me the updated time of his arrival via text message. The city I live in has terrible traffic, so I really appreciate an update from the service representative the day of the appointment. Sam does a great job in promptly returning phone calls and messages, something that has been a problem with other businesses in the past. I can tell he is really dedicated to providing first-class service to his customers. Very courteous, friendly and professional service was provided and was significantly better than previous Spa services I used in the past. I give Sam and Pacific Northwest Pool and Spa Care my highest recommendation and his company will be the only one I will be using in the future. A++ read more

I have received excellent pool service from PNW Pool & Spa. Bryan has been responsive to all my questions & when I needed service days changed at the last minute. He was upfront about them using their own vacuums & chemicals. This winter the pool didn't look gross because it was winterized properly. I would reccomend this company to anyone with a pool! Pictures to follow. read more

Pacific Northwest Pool and Spa Care has been responsible for the care of our pool and spa in Olympia for the last three years. We have had a great experience with this company and would highly recommend them to any one with a pool. Our in-ground pool was always in great condition in the summer while we were using it and received monthly cleanings in the off season. During the years we worked with them there were 3 occasions when the pool was not cleaned to our satisfaction. We reached back out to them each time and the issues were taken care of without difficulty in the next 48 hours. Unlike some of the other reviewers, we never had anything but wonderful customer-oriented and responsive service from the employees and owner. We recently sold the home and they went above and beyond our expectations while the home was on the market. They came out sometimes twice a week and even once on a weekend right before our open house to keep the pool in emaculate condition while the home was on the market. (Mind you, this was in the off-season with pollen, leaves, and rain storms blowing around like crazy. Keeping the pool pristine at this time of year was no easy task and they did a fabulous job.) If we ever need pool or spa care in the greater Tacoma area again we will be contacting them. Thanks PNW Pool and Spa! read more

I would not recommend using this company. When I first reached out to Bryan he seemed great. So they rescheduled my first appt. I was bummed about that but let it go. So when they did show up they were there for about 30 min and they vacuumed the pool and put some chemicals in it. I was going to hire them for a monthly service on a year contract. After seeing the pool when they left I noticed it wasn't all the way clean. Bryan told me give it a week and it will clear up. so I did and I even tried to clean it myself. it didn't clear up. I was told it would be $130 for the service. I then got a bill for $240. I called Bryan and told him I was unhappy and wanted them to finish cleaning the pool. He and I had some words and he told me to find a new company to clean my pool. I mean what local business lies about how much they charge and doesn't finish the job they started. Anyways I wouldn't hire this company. I wish I would have read the reviews before I had them come over. read more

We moved in to a house with a green pool. It was hard to get Pacific Northwest Pool to show up at first, but they eventually came back and finally got the green out of the pool and made it crystal clear and blue again. They got on a schedule and things were fantastic. Until they weren't. After about a year, I started to notice that the pool didn't look perfectly clean anymore, but only clean-ish. I would have to supplement the cleaning by skimming what they missed minutes after they left. Not something I want to have to do. This is why I have a cleaning service. We noticed when we would contact the owner Brian, he was quite sensitive about questions. We were always trying to word texts in ways that wouldn't upset him. This was challenging. I work from home and the pool is my view. I noticed that the time they spent on the pool had decreased significantly. I also noticed that there were still plenty of bugs and worms at the bottom of the pool and floating at the top. This was disappointing because it seemed like we had a good thing for a long time. We brought it up and Brian said that he prides himself on being speedy. Ok, well, what benefit does the client get? So you're fast; we're not waiting on a cheeseburger. Instead of committing to more time spent on the pool, he facetiously said "thank you for pointing out how quick I am" This is when we kind of knew we were in trouble. The next instance was after the cleaners came and it was pouring down rain. They had trouble seeing the bottom of the pool and therefore; they couldn't vacuum everything and we're starring at the same dead salamander and worms from weeks ago. I completely get that it's tricky to see through a downpour. I asked Brian about this. I wondered why they would clean during a downpour with such a visual disadvantage. Brian pointed out that they don't have a choice other than to work in rain; pretending there isn't a clear distinction between rain and a downpour. A downpour is uncommon. It's raining now and I can see the bottom of the pool. I ended up shopping around on Home Advisor to see who else was out there. Well, Home Advisor shared my search with Brian. My husband and I of course, got an emotional text from Brian saying that he has to cancel our contract because he decided ten years ago not to be anywhere he is unwanted. Nobody puts baby in the corner I guess. Oh, the drama! EDIT: Something I found out from my new pool guy after I posted this review: Brian was not checking two of the columns on the chemical chart. CALC and CVA. He had stopped checking them in April and never checked them again according to his own chart for the remainder of the time he was our pool cleaner up to October. Because of this, the new pool guy said that he may need to drain the pool, but ended up getting it under control. I have pictures of Brian's chart if anyone wants to contact me for the information. Also, the spa I had in the pool house was old and Brian told us it was not worth fixing and that we should just buy a new one. Our new pool guy was able to fix the spa and found it to be in excellent condition, with even the rubber washers being like new and flexible and the ozonator working perfectly. The heater needed some work, but it was well worth the cost! read more

I've had a bad experience with these folks. They were under contract to come my home weekly to service my hot tub (to the tune of $150-$175/month). After a few months, there were times when I couldn't tell if they had actually been there. When I asked they leave a calling card to let me know when they'd been there, they refused. I really reached out to them to try to give them he benefit of doubt, to ask them to work with me to try to build trust. They weren't interested...needless to say, we terminated our relationship! Good luck to them... read more