My wife and I purchased our hot tub from Keith who was very helpful and pivotal to our decision on…read morewhich spa was best for us. My spa was ready ahead of schedule and the delivery team was great, they kept me up to date on delivery, did an excellent job at placing my spa and answering questions. I had a hiccup scheduling my free spa orientation but that was cleared up by Julian who made sure to get my appointment set up in a timely manner. My orientation was done by Joe who was outstanding, professional and knowledgeable answering all my questions and educating me on overall spa care. I signed up for their O-Care program which keeps me current on my spa treatment supplies and provides free delivery as well as a $10 discount on my orders all while extending my heater warranty to their Lifetime Heater Warranty. Joe also got me set up with the ability to control my hot tub through an app which is a wonderful feature. I can't forget to mention how wonderful the hot tub itself is. If you're in the market for a hot tub I highly recommend Bull Grills & Spa.

Would not hesitate to purchase from them again! A few weeks ago we were in the market for a hot…read moretub. Jorge was knowledgeable, spent a lot of time educating us and did not pressure us to buy at all. He worked with us to find a hot tub that met our needs and was delivered in a few weeks. On the day of our delivery, after we started filling our tub in the evening, there was water leaking from the tub. They sent a service technician the next morning who repaired a disconnected air hose. Joe, was outstanding! Found the problem, fixed it quickly and then spent extra time going over how to use the hot tub and how to add the chemicals. I am impressed overall with the salesmanship and the service that quickly followed when needed! You should consider them if you are looking to buy a hot tub!!

The place appears to be a total scam! I ordered a fridge to pick up from their store and they said…read morethey don't have it and can't order it at that price. They will not honor the price for which they advertised and for which I ordered. They claimed their website does not show a price (lie) and that the website would not allow me do order (another lie). Just look at the screenshots I've uploaded.

Disappointing Service from Owner Despite Years of Satisfaction…read moreWe've owned our Caldera Spa from The Spa & Patio for several years and have been very happy with it. When we discovered a leak just before our warranty expired in December, we called for service. The technician confirmed the leak and suggested we remove the insulation ourselves to expedite the repair, which we did. We quickly located the problem: a leaking 3-inch PVC fitting. When we called to schedule the repair, we were told it wouldn't be covered under warranty due to evidence of rodent droppings. While I understand denying coverage for damage caused by rodents (like chewed hoses), this was a large 3-inch PVC fitting--clearly a workmanship issue, not rodent damage. Regardless, we were willing to pay out of pocket to get it fixed. That's when owner Ian called (when I spoke with him I was unaware he was the owner). Rather than schedule the repair, he advised us to hire a local handyman because his technician would charge us for probably around $1,300 "or more." The technician was prepared to come out when Ian called him back and questioned why we were proceeding with the repair. I was shocked that the owner actively discouraged us from using his own service. We canceled and hired a local professional who was supportive, knowledgeable, and completed the repair quickly for one-third of the quoted price. He shared with us the leak was due to shoddy work when the spa was made, not the work of a rodent. After years as satisfied customers of the spa we purchased from them, this experience was deeply disappointing. A business owner should stand behind their products and support their customers--not turn them away.

I love my renovated pool. Love, love, love. I decided to makeover the pool before the rest of the…read morebackyard landscape so that I could design everything else around the look and feel of the pool. I needed to see it before moving ahead. The pool changes color many times through the day, and the reflections are crisp and clear. My family is thrilled. Jimi is direct, and the project was on time and on budget. We are grateful for his professional crew. Great investment.

This was our first time owning a pool, and we couldn't be happier with Jimi and his team. We…read moreregularly receive compliments on how beautiful our pool is, and it truly shows the high quality of their work. During one of our inspections, even the inspectors commented on the craftsmanship. The pricing was also very affordable for the level of quality delivered. I would highly recommend So Cal Custom Pools.

There is a check in guard shack in the truckers entrance that requires your pick up # and drivers…read morelicense. This place is 1st come 1st serve to be loaded so be early so there's not a line. The staff is very nice, loading time is about 2 hours for 23 pallets or 46 normal sized hot tubs. 5 docks running today. Shipping hours are from 8:00am to 8pm. Nice restroom for truckers also.

I purchase a remanufactured Hot spring hot tub in12/2024 , was told that all panels, electronics,…read moremotors are brand new and looked as brand new, 4 months after purchase noticed that of of the side panels which facing the sun start bubbling up to 4 inches, when called the manufacture and the dealer they said the warranty is only for 3 months and cost $750 to replace when I asked what going to happen is new panel going to have same issue was told they don't know so basically I have to spend $750 every few months. they don't admit that its defect. Do your selves a favorer and don't buy hot spring product at all.

This company took my deposit on a spa and never delivered. They came back later and asked for more…read moremoney down and when I told them that I could not put any more down they would not give me a refund. I am STILL fighting them over this. I am going to have to go through litigation over this. DO NOT TRUST THIS COMPANY! They are thieves!!

I purchased a Pizza oven while at the Orange County fair. I drove out to San Marcos, ca to pick it…read moreup and ended up buying the matching cart/base to go with it. Upon assembly I realized the cart was the wrong size and the pizza oven was missing a knob. When I called to inform them, I was pleasantly surprised that they were willing to make it right without any hassles. Great customer service, I will be doing more business with them.

Great to deal with, nice job. Good suggestions and overall adapted to our budget. Very happy with…read morethe work.

Forgot to mention previously that Del Rancho Pool & Spa also replaced our entire old cracked patio…read morewith a brand new one which is much more contemporary and enhances our new yard wonderfully!

We hired BP Water Concepts to build our pool after speaking with a handful of other pool companies…read more We have used larger companies in the past and we were excited to work with a small family owned local company this time around. Roger came out several times and was super friendly and receptive to our vision. BP initially seemed great until it came time to build the pool! We received our first mock up which we really liked, and were ready to make a couple small changes and move forward, only to never hear from them again. We tried several times to reach out via text as well as set up phone calls but Ben's response was always an apology days or more later, with excuses including "the last week was complicated for me," and even worse, just no response at all. Unfortunately, for us, we are out money, time, and doesn't look like we will have a pool this summer!

I can't say enough about this company! Family owned and amazing! From start to finish they were…read moreprofessional, courteous and most of all delivered the exact pool we have waited for ! Front start to finish 7 weeks ! This is un heard of! I would highly recommend them!

Kiko has been taking care of our pool for a while now and I honestly have nothing but good things…read moreto say. We've chit chatted a few times during service visits and he has always been very nice, respectful, and professional. You can tell he genuinely cares about the quality of his work and takes pride in making sure everything looks good before he leaves. Our pool has been looking super clean, clear, and well maintained ever since. Reliable service and a great attitude go a long way, and I truly appreciate it. Highly recommend!

Max with Priority Pool Service (previously Clear Expectations - CE Pools) has been cleaning our…read moresaltwater pool for the last 3 years and does an excellent job. He is very efficient in cleaning our pool and provides weekly reports (right after he finishes cleaning the pool), which include what types of chemicals & how much he uses so we know what was completed. We recommend him.

Richard came out to evaluate our backyard for a potential pool project, and I was genuinely…read moreimpressed by how thorough and detail-oriented he was. He took his time walking through the space, carefully explaining placement options, layout considerations, and how everything would ultimately look and function. What really stood out was his ability to think beyond the obvious--he brought up several ideas and design elements that I hadn't even considered, which added a lot of value to the consultation. I've met with several pool companies, and Richard is by far the most knowledgeable and thoughtful professional I've encountered. He clearly has deep expertise and takes pride in doing things the right way. I would highly recommend him to anyone considering a pool project. I will post a before and after pic once the pool and hardscape are done

Go with Majestic Pools if you'd like to be cursed at and have legal action threatened…read more The first time I met with Richard Ham (sales rep) at our house, he feigned interest in my newborn daughter and touched her. This made my wife uncomfortable due to the risk of germs and, in my opinion, the creepiness of a stranger touching our baby. We did continue with the company because we didn't feel like starting the search over and assumed that once construction began, we wouldn't be dealing with Richard. I explained exactly what we wanted and even showed him a photo (and explained the size and purpose). The company pulled permits and later sent us a rendering that wasn't what we wanted. I scheduled a follow up meeting to discuss the issue. Richard said he could "squeeze us in" between other appointments. Before he arrived, my wife and I went into the yard to discuss the project. We realized they simply weren't understanding our vision, and it didn't seem worth the time to keep trying to explain it. I was about to text Richard when he pulled up. I went outside to let him know we would not be proceeding with the pool. His response: "Why the f**k didn't you tell me before I got here?" In my opinion, he then stormed off like a child. I reached out to his boss to let him know that such behavior was incredibly unprofessional, and the language was unacceptable. I explained that I am also a business owner and that employees are not just a reflection of the company, but the owner. Instead of acknowledging or addressing the issue, he told me Richard lives in Palm Desert--as if he had made the drive specifically for us and that somehow it would justify his behavior. The owner called me today (a week later), briefly acknowledging Richard's behavior before saying he wants to bill me for permit costs and time. I already paid a non-refundable $1,000 deposit. He told me, "I don't have to let you out of the contract," and said he has legal recourse and could place a lien on my home. He also let me know he would respond to any review I left. At the end of the day, Majestic Pools was hired to provide a service they failed to deliver to our expectations. They also employ a salesman who acts in a creepy and foul-mouthed manner. Even if we had been difficult customers who required more time than expected or had left them high and dry, that still wouldn't excuse bad, unprofessional behavior and now legal threats.

Sam was amazing. So thorough, patient, and knowledgeable. Never ever pushy; zero salesperson icky…read morevibes. He did everything he could to help us make the best decision at the best price. A super refreshing experience (no pun intended.)

I originally bought a hot tub from Wayfair & it showed up damaged. I'm glad I went with a brick &…read moremortar this time around. Their crane recommendation worked out well, and the at home tutorial was comprehensive and informative.