12/04 - Got my plate finally. I'll update to 3 stars since Judy and Dawn could tell I was really upset with the plate debacle/delay and responded to every call and email I made. Just to be clear, I wouldn't be THIS upset if someone had simply called me asking me my county info. Or better yet, just look at my driver's license that they had on file. Be proactive, somehow. It's the fact that I only found out when I called the dealership a few times/pinging my sales rep re: plate. PS They don't ship plates on Saturdays (Apparently UPS doesn't stop by on that day). I wished one of their staff could just drop plate off to UPS on the weekend. 11/29 - Via FedEx Tracker: Saw my plate FINALLY got registered to my county AND it got delivered to the Dealership. It was supposed to get the to Dealerships 2 days ago but because of some sort of delay.... here we are. I was also just now informed they can't ship it till Monday since FedEx doesn't come by on Saturday.....I'm wondering WHY a sales rep or someone can't just drop off the package at their local Fedex? This plate debate is almost done and I'd have appreciated a sense of urgency. Where do I begin... My buying process was OK. There were a few hiccups, but at the end of the day, I got the car I preferred. Just make sure you LOOK OVER EVERY DOCUMENT that has your information (as in name, address, etc), make sure to get EVERY receipt (If you put down a deposit or if you paid up-front for something), and your total OTE. That's all I'll say about that. I would encourage every buyer, especially, out of state buyers, to check in weekly with Judy (the file clerk/lady up front) to see if your car paperwork was sent in. Here's what happened to me. - Got car on 10/7. Apparently, the paperwork was sent in 10/14 to a company they use for out of state buyers. - I got a 30 day temp tag -- according to Judy, I got the wrong tag. I should have gotten a 45 to 60 day temp tag. This made me nervous - since their careless mistake is now on ME, which isn't fair. I know folks don't care about expired temp car tags, but I'm a law-abiding citizen. I prefer not to come close to ANY ticket violation. - My temp tag expires on 11/7. I've called and texted a few times: Where is my car plate?? I've been treated poorly and constantly told, "it's filed, etc and coming". - TODAY, 11/5 (before my temp car tag expires), I was told - The company they use didn't know which county I lived in. WTF? It's not in the paperwork? NO ONE CALLED ME to ask?? We only found out about this TODAY because I kept bugging them with my weekly calls. (Which btw, last week, Classic Toyota didn't even check to see if anything was wrong. So, this could have been fixed last week.) - I also told Judy: This car is under MY name - your back office probably doesn't care about this temp tag because it's not THEM that has to deal with it. - When I pressed for the car registration company they use, they avoided the answer. read more

Don't walk - Run. It does no good to buy a new vehicle and you can't trust an authorized Toyota dealership to service the vehicle with adequte and qualified technicians. If you wish to purchase a vehicle and need it serviced. I suggest going somewhere else. read more

Toyota produces some of the most reliable vehicles on the road, but you have to be careful which dealer you select. Toyota stopped making some new parts for many of their older vehicles, requiring the owners of those vehicles to buy used or re-manufactured parts to keep their vehicles running. When I needed an alternator for my 20 year old Toyota, I went to Classic Toyota of Henderson. They installed a "re-manufactured" alternator for $700, which was twice what I expected to pay. After only 10,200 miles, it failed. I think the alternator may have been a used one. A Classic Toyota representative said that the alternator was out of warranty. I had it replaced by a local mechanic for MUCH less cost. No more Classic Toyota for me! In the future, I will use our local mechanic, and obtain parts from a dealer that has a better rating with the Better Business Bureau (BBB.org). read more

started strong but ended poorly. Purchased a 2022 RAV4 a little over one week ago, pleasant sales process but terrible follow up service. The car is used but did come with two keys so that was a plus. They were attached during the test drive so couldn't confirm that both worked at the time and did not think to check until a week later to find one worked fine but the other not at all. Battery was good but was not "keyed" to this car . Calling out salesman, Patrick, to ask for it to be reprogrammed, he said that he worked with his manager to make it right but since there was no warranty coverage on the fob that any costs were on us. Wasn't asking for new equipment, just that they program it properly to work. Apparently that is asking too much. Really had in mind to come back in the future but now will question anything sales or service from the Classic network. read more

So apparently according to Steve federal employees are dead weight and should be fired. Would not shop here with this attitude. Came in to discuss a purchase of a vehicle and this was his response. read more

My husband & I love this car dealership- this time went to have our vehicle serviced- we made an appointment & the mechanics was ready for the vehicle on time! The customer service representatives -all the Team are friendly knowledgeable & caring. This is a very spacious property. The lobby area is quite large with comfortable chairs conveniently around the interior Complimentary coffee tea & water available- I had the French Vanilla cappuccino! Yummy! Salespersons Craig & Edwin made hubby and my day (smile) both cordial and respectful! A very large flat screen TV beside the shop area- just a great location- close to interstate 85 at the ruin creek exit- A winner! read more

See all

They did not fix the problem, and when I brought it back they were argumentative and defensive. Service manager billy lewis denied responsibility for the fact that my horn did not work after they worked on the alarm system. Said they would have to take the bumper off to check at $130 per hour. I went to management and got a runaround, sending me to an outside repair shop to confirm my complaint. This same dealership under previous owners installed a battery that I did not need, and the tune goes on and on. A sour note. Go elsewhere read more

Their finance department is horrible. Said I could not be approved for a vehicle even with my wife co- signing . I went to Toyota of apex and got financed for a Acura SuV with my wife as co-signer with no money down. read more

If you're looking to buy a car, drive on past this location and find a better one that will treat you right, ride, degrading to women, after I was on the line with my sister and heard how they talked about her it was outrageous! And looking from the rest of the reviews clearly this isn't the first incident of poor service. read more

Bought a car told me I was approved and then three weeks later told me I wasn't. It's the craziest dealership in the world do not take a car from them. They will take it back and then they become nasty and disrespectful buyer. Beware better to go to Raleigh at least they're on the up and up. These people are shady. read more

Scaa as m artsiest. They use old school trickery and bait & switch techniques. Unfortunately they have some kind of deal with KBB which really helps paint a picture of honest, reliability. They are neither. Waste of time, money & gas use to drive there. Do yourself a favor - don't work with them! read more

Just the worst - would give negative stars if I could. Been trying for three months to get them to order me a car. They don't contact you (even when they say they will), can't even be bothered to cancel in-person appointments when they know they don't have what they promised. Guess they just don't need the business. read more

RUDE!!! The service manager seems to be a miserable /lazy individual that enjoys sitting at his desk ,appearing to worK This individual does NOT HAVE THE CUSTOMERS BEST INTEREST IN MIND AND IT SHOWS. I imagine he makes his numbers up intimidating BUSINESS as he attempted with me. ;;; creating unnecessary bills for families that TRUST /ENJOY the RELIABILITY OF THE TOYOTA BRAND. The general moral of this dealership feels low. There are a few staff members here that seem to engender the REMARKABLE QUALITY THAT HAS BECOME SYMBOLIC OF TOYOTA. ( at least noticed within the SERVICE DEPARTMENT). VERY MISERABLE AND UNPROFESSIONAL read more

I brought my car for service and they came back with a laundry list of repairs totaling nearly $4000. And they failed to tell me there is a $130 "declined service fee" if you don't do the service. Total rip-off. read more

I found my new dealership with Henderson Toyota. The staff were really accommodating and made sure I was happy with every step along the way. My salesman Hunter made the process easy and every person working there went out of their way to check on us. I definitely recommend if your in the car buying process to check this place out. read more

Absolute worst car buying experience of my life. I purchased a 2018 RAV4 from this dealership on 2/26. The vehicle was delivered to me, as i live about 4 hours away. I had secured financing through capital one, and when the car arrived i signed the contracts and thought everything was good to go. About 2 weeks later i get a call from the finance department at Henderson Toyota claiming that capital one decided to not fund my deal. So they ran my credit AGAIN, and then called shortly after and claimed that BB&T bank would be funding my new loan. I was Offered a lower interest rate and payment. So i drove 4 hours to the dealership to sign papers, because quite honestly i just Wanted this headache to be over. This morning i go To check my email, it's an email from capital one congratulating me on my new auto loan, the loan that Henderson Toyota told me that was a no go. So now the deal is finalized and I'm stuck with a higher payment and interest rate (after signing 2 different contracts) All due to the complete and utter incompetence of the finance dept. I would not recommend this dealership to ANYONE. read more

I got my Jeep serviced here and they did a great job. I received excellent customer service, and every face I met was smiling and polite. I will be going here to service all of my vehicles from now on! read more

If I could give this dealership ZERO STARS, I would. SHANNON DICKERON a salesperson, walking back and forth between an anonymous sales manager (who never came out to speak to us) is an incompetent sorry excuse for a human being. It's a shame she is able to work anywhere. I'm saddened to know she ruined an experience which would have resulted in the sale of three vehicles this week...she didn't listen to our questions, lied on the phone to us about discounts we were eligible for, and threw a sheet of paper in our face when she attempted to read it and couldn't comprehend it. I have lots of family and friends in Henderson and I will never ever recommend this dealership to anyone...don't waste your time here folks, take a little drive to Leith Toyota of Raleigh on Capital where they are able to read, comprehend words and phrases, add and use a calculator and actually care about their customers. read more

I use Toyota of Henderson when we are in NC for the summer. Mike Moseley is absolutely outstanding! He always take care of my Sequoia and makes sure that everything that needs to get done, gets done. You guys are the Best! read more

My husband and I went to Toyota Henderson and expected pushy sales reps. but, we found friends at Toyota Henderson. They had the car we were interested in sitting outside where we were able to look at it and touch it. We took the Camry XLE for a ride with Morgan. Morgan was explaining the interior and the functions that were on the Camry. There was not a pushy person as in "What can I do to get your business", "Never tried to steer our attention away from what we actually wanted." The next day, my husband spoke to Mike in Sales and agreed on a price and we picked it up that evening. I went back 2 days later and had a few questions about Entune and Morgan and Mr. Moody were extremely helpful in trying to get Entune loaded on the car. Turns out my phone had to much information stored and this evening without doing anything, I heard a beeping from my phone and pressed the button for Pandora. Pandora searched and was loaded. The same thing happened with iHeart Radio. Then the display showed a message asking if I wanted to pair the device and I answered Yes. I remember Mr. Moody stating that the phone had to be paired but did not expect it to be that easy. My hat is off to the Manager of Sales Mike for his pairing us up with Morgan and speaking to us in a professional and caring manner. I would like to give a huge round of applause for Morgan. He was always available, he was never pushy, and he has a wealth of knowledge about the Camry XLE as well as other vehicles in your Henderson, N.C. lot. We will definitely be back to Toyota of Henderson to get my husband a Tundra within the next year or so. I will never forget the kindness and outgoing personalities of your employees. You are lucky to have such wonderful people on your staff. Sincerely, Linda McNabb read more

I had a very good experence at Toyota of Henderson. I have bought 3 cars from them. Each time was very good. Mike helped me this time, and the experence was great. He did everything he could to make my visit a pleasent one, and he did. that is why I bought the 2013 Toyota Prius from them. Great Job Guys!!!!!! I'll be back........To Be Continued Anne Marie Bryant A Toyota of Henderson Fan read more

Great employees who really work with you to find the perfect vehicle! I felt very comfortable going to purchase a new suv on my own without a friend to have my back if necessary. The employees were very helpful and less like sales reps pushing to make a sale. I recommend Bill Atkins and Daryl to help you find exactly what you are looking for. They listened to my ideas and worked out a great deal on my suv! Also, Will was the best at getting my paperwork completed quickly while explaining every detail which was awesome! read more

Service area starts as if they care, going to get you in and out. I had a 10 am appointment, yes I said APPOINTMENT! It's already an hour and a half later, my car is still sitting in the parking lot. No sign of it getting looked at any time soon. Not sure why I need an appointment to let it sit in the lot. read more

I purchased a FJ Cruiser on 1 March 14 and had the best experience. if you are looking for a new or used Toyota go to them!

I am 18 and I went here looking for my first car. This was the second place I went to and I was really hoping to get my new car from here since it was a lot closer to my house than any other Toyota place. My sales agent's name was Courtney Elliot and I thought she was incredibly nice when I first met her. We made a deal very quickly and I signed a few papers and was told that my new car would be there on Monday. She gave me an "example" paper of my new car, which was an actual car being sold at Leith Toyota. Monday came around and I waited and waited for a call. It was about 3 and I hadn't received anything so I went there to get an update. They said they were "looking for drivers and that they had found my car in Raleigh," however they didn't give me a VIN number and Courtney again told me that it would still be there for me to pick up on Monday. I then went back at 7 because I had not received any calls/emails and I was still excited to see my new car. Courtney had left for the day, after promising that our car would be there that evening! It was very upsetting, but I talked to a manager named Chris about it. He was also nice, but I didn't feel like everything he said was truthful. He told us that they could not find the exact car I wanted because the 2 he found in Raleigh were sold and that the closest one would be 200 miles away. He also specifically told me that the car on the paper I had at Leith Toyota was sold. He then asked what other colors I had wanted and that he would search and call around for them in the morning. When I got home that night, I called about the car at Leith Toyota and it turns out that it was still available and that it had been sitting on the lot for about 6 months! We ended up going to Leith Toyota in the morning and I got the car I wanted within about 6 hours and the people there were wonderful! Chris called during the process of me buying this car that was supposedly sold and told me that he found another car that matched exactly what I had wanted in Raleigh (remember there were only 2 cars like this in Raleigh, so did he actually call these places Monday?). Both of the people I spoke to at Henderson Toyota were making false promises and they didn't even seem to care about giving amazing customer service like the other places I had been to and it was very disappointing. Would not recommend purchasing a car here. read more

Purchased a new Rav 4 hybrid from Dan and Courtney. I was not told of the $999 "dealer installed option" of a hand painted stripe (thats coming off when just washing!) some supposed paint armor protection (that they couldn't explain or give proper paperwork for but are willing to charge you for it!) and nitrogen filled tires! The best part was they didn't disclose the $999 option till after I put a nonrefundable deposit on the vehicle! Total bait and switch. The package is so overpriced and to not disclose it as well, not cool DAN/COURTNEY! They weren't willing to do anything to resolve this. It gets better as Courtney promised mudguards that I ended up buying and installing myself. Unfortunately the vehicle was delivered (to the wrong city!) and incurred damage due to lack of mudguards....nothing done! They messed up the title to the point where we were told to drive on expired tags and they would pay for the tickets incurred! Who does that? Its a joke and took 2 weeks to get them to give me a rental. Basically.....buy at your own risk cause they lie, cheat and then lie about lying and cheating! read more

The recent purchase of our Highlander from Toyota of Henderson was a truly outstanding new car buying experience. I want to thank everyone who helped us for taking the time to make us feel so comfortable and confident in this new car purchase. We could not have asked for the experience to have been any better. Thanks again! Frances and Roy Winslow read more

These people are liars, which generally comes with the territory when dealing with car salesmen. It's amazing how my trade-in was 'trash,' yet when it was for sale, it became a 'treasure.' If I bought another Toyota, I'd go to Raleigh, Durham, Chapel Hill, or anywhere other than Toyota of Henderson. read more

My wife and I went to ToH expecting a 50/50 chance of getting a good deal on a new car with our trade ins and was pleasantly surprised. We left with a new Corolla and a smile on our faces. Everyone was friendly and helpful and our salesman, Scott Pittman was very knowledgeable and made the entire process a pleasurable experience. read more

Our experience in buying our Camry was exceptionally good. The employees were friendly and helpful. Mr. Reavis was very professional, informative, and personable. We were treated nicely. We feel comfortable in recommending Toyota of Henderson. read more