My sales person is awesome but I was disappointed in finance I felt that the price of the warranty was too much and the financing was too high of interest but I needed a vehicle and Deslyn Williams was very good read more

I've driven a Honda for 15 years. I love them. My Civic saved my life in 2018. And now, my HR-V saved my life a couple of weeks ago, when I got broadsided coming home from work. Naturally, the insurance payout wouldn't pay for a new HR-V... so I carshopped. Blergh. Y'all, the folks at Clay Cooley Nissan in Duncanville were phenomenal to work with. Angelina S. knew I was working most of the time, so she did all of the paperwork with me online, then set up the appt so I could come in after a shift, sign a few pieces of paperwork, get my down payment, and get me on the road. In a killer 2023 Jeep Renegade. His name is Howard. So, now I'm a Jeep owner. read more

Clay Cooley Nissan Duncanville - 2023 Jeep Renegade Altitude - Auto Parts & Supplies Near Me - Dallas, Texas

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Exceptional customer service and communication. They made the purchase of our Nissan Z Sport quick and easy.

Very quality experience, got me in and out of there no problem! I didn't even have an appt and they made sure I was taken care of.

The last 2 times that I have went to this location it has been absolutely exceptional. Thank you for being patient and understanding.

Came in needed a truck because of my injuries ,and Clay Cooley came through with mr.Marcus Minnieweather worked very hard and Marilyn leyva did excellent,I will continue to do business with y'all and tell others to come see you read more

Service was good staffs were very helpful and all information okay I bring my vehicle there when I need work done

Everet was very nice and kind he made me undestand what I need to repair fr my car

This is THE ONLY Nissan dealership I would trust in the metroplex and the only Clay Cooley out of several I've worked with I have had a good experience with. I came in with a very firm, aggressive out the door price that no other dealership was anywhere close to and we got it done just a little over that--legitimately saving me between 4 or 5K. They were willing to work with me on a price where other dealerships would resist and get very aggressive with me for speaking facts. I came in educated, well qualified, knowing exactly what I wanted and left happy while making a couple small concessions to match what they were giving up. Used their preferred lender over my own and went up slightly in price and put a slightly larger down payment to make a good last minute deal for the both of us. They were willing to concede a bit on the price and get me exactly where I wanted finance wise where other Nissan dealerships including Clay Cooley Richardson tried hitting me for 3-4 thousand more out the door. They are hungry for a deal and will work with you. Chris in sales was super chill and not pushy. He really did advocate for me. The Clay Cooley Nissan sales woman from the other location was very antagonistic from the jump and Chris was the opposite. He wanted me to get what I wanted to make both of us happy. Wayne the sales manager is also a very good man. He has worked with Nissan and other big companies like Mitsubishi over the years and knows his stuff. Very kind while firm with me and called me after I was okay walking out and in the parking lot still to reach closer on the price and leave me a truly happy customer. Dealerships like this are given incentives that motivate them to get you out the door with a deal. With pressure at the end of the month to hit quotas and with this month being the end of the financial quarter, I was surprised how arrogant and unwilling to move many of the "premier" Nissan dealerships around here were. Several would not budge on BS add ons or said they would take them off and wouldn't. Major kudos to this sales team for their willingness to work with their customers and get these 2025 new condition vehicles off the lot at an affordable price. read more

Recall on the Sentra Nissan, time went well, updated on progress and time Satisfied Keep up the great work!!! read more

I have heard/ read that people have mixed feelings about this location. I called, the got me in at the appointment time I requested. Personally, the handled our oil/ filter and tire rotation nicely. It did take about 1 hour and 20 minutes but, sometimes that's how life goes. read more

Customer service, sales man Javier and the mgrs were excellent very helpful with my needs

I've had a great experience with the staff at Clay Cooley. I came to them in a very bad situation and they took risk on me I can't express how appreciative I am. They were very understanding and found a way to make the deal happen. Thanks, read more

Jose a supervisor that stopped me and my husband from leaving dealership. he offered to pay first months payment and we agreed because it was the only way we could afford it. our work was slow until the next month. it has been now a month that my car note is been past due. because they keep saying payment has been made. so we wait one or two days and nothing has changed on my account. they don't answer calls. we pull up and make excuse. we now have to pay twice for our car payment all because they kept lying to us. we wouldnt be behind if they didn't promise us that payment. and then just kept lying to us. don't fucking believe a word they say. dont buy from them. they don't keep their word. and now we might be car less. and they took my car as downpayment already so we don't even have a backup. read more

Awesome service today. Diagnosed, repaired and returned the same day. We usually get great service from the clay cooly.Nissan in duncanville. read more

Quote one price on the phone, then raise the price $1,500 after driving there and waisting your time with salespeople. DON'T WAIST YOUR TIME WITH THESE FOOLS! read more

Took my 2017 Infiniti in for service and got a new advisor named Larry Black. The man is good people and a knowledgeable professional. He got me discounts on my service and got everything I needed done and the service on my vehicle was excellent. I'm very happy and will be back. Ask for LARRY BLACK read more

I didn't have appointment to get my car serviced and an oil change but they told me a had a little bit of time to wait, but it only took less then 40 minutes they completed my service. And the young lady that attended to me, was so professional and knowledgeable of everything. Good job excellent service team. read more

2 stars because staff is professional but I paid 200 $ for a wrong diagnostic a wrong part and 600$ for labor of 2/3 hours and an overpriced part is crazy, basically stealing. read more

Katy, always get me took care of every time. Oil change and a quick inspection to let me know what's going on with my Max!!! And out of there. read more

I stopped by today. My experience was great. I was greeted by Mr. Larry (I believe). My car needed an oil change. He provided me with info as I waited on the inside. I received my oil change, tire rotation and updates on my car. He also gave me an estimate to fix my door. I will be going back. read more

I normally don't do reviews, but these guys deserve a true shout out for doing an awesome job. I brought my 2023 Rogue in for warranty service even though I didn't purchase the car from this dealership. KJ gave me top-notch service and the team completed the work within just a few hours. These guys are true professionals who get the job done right. I will definitely be coming back here for all my service needs and even my next car purchase. KJ and the rest of the staff were super nice, respectful, and made the whole process easy. Thanks for making my day Pro's! read more

I took my car in to get it inspected for my 2027 sticker. My service advisor Waylane Pope, was great. He got my car taken care of also took care of my low battery for my car key and my car had been washed looking like new. read more

8-23-25 Update: This place can and will sell you anything and try to be amazing while doing so. But the service after the sell is horrific. What happened to customer service. I called to ask a simple question about license plates since it is now August and I purchased the car in June and I still dont have plates. The receptionist attempted to help but then transfered me to the service department who transfered me RIGHT back without even knowing why i was calling. After sitting on hold 13 minutes, the phone then hung up. So I drove to the location. I stood at reception desk 8 minutes before Lois even looked up. Then her response was super snappy. The salesman who tried to smooth things over even got snapped at. Doing business here is like being in an abusive relationship. I finally got the "test" needed to get my plates and was sent back to the receptionist. After standing there watching her give out plates, I asked is there something else I needed to do and got a snappy response. After asking to speak with a manger, I was informed that he, Blu, was too busy to talk to me. I asked for the General Manager and was told he was at the Arlington location. Called there and was told he was in Duncanville....the place I'm sitting at. Apparently Roland is too busy to speak with customers too. How easy was this experienced to remind me of why I feel the way I feel about them... read more

Poor service all the way around. From buying the car to the first oil change. Will not be back.

I went back to this Dealer after couple years, because the service was bad before , and I just came back because they send me a cupon , And when I get there , they didn't accept it , just the same kind of bad service like a few years ago .. I have to go to back to my regular Dealer Nissan .. read more

Jonathan swanson was so patient and very thorough with explaining everything he definitely got me a car more than expected and I am beyond pleased with the service! I honestly didn't think I would be driving off in a new car!!! Thanks definitely recommending this location and Jonathan!!!! read more

I have purchased two vehicles from this dealership, my past experience has been wonderful. But, I will never go back again. I had the worst experience I could imagine. First it took them three weeks to find out what was wrong with my SUV to not even fix it . They claimed it was the engine, still don't believe them. Then I had to pay almost $700 for nothing. When I towed my car home, there was a panel miss and wire were handing down. One of the worst experience of my life. I will never return. Very unhappy customer. read more

Got me in no appointment, took about 1-1/2 hours, friendly, helpful, explaining very well,

Sunny is the best- so great and kind. Brandon and Zack were both very nice helpful and efficient. I know there are some bad reviews, but that was not my experience. These guys went over the top to help me get me taken care of. I was out of there in a couple hours and they brought my car to me two days later, it was extremely efficient and they overcame about adversity that I had gone to another car place. It was horrible and, I found this place to be exceptionally good!! read more

Clay Cooley Nissan Duncanville - My new car! In the middle - Auto Parts & Supplies Near Me - Dallas, Texas

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My experience with the Finance department at Clay Cooley Nissan Duncanville was disappointing. The pricing for a 2025 Kicks SR didn't match the value or the explanations I was given. I was told the 2025 SR (with no premium package) was "more expensive" than a newer 2026 SV, but no one could explain how that made sense. There was no real negotiation, no clear answers, and the vehicle was sold later the same day--even though we were ready to buy. If you shop here, double-check the pricing online and ask for full transparency before moving forward. read more

Keep up the great work and customer service. I would recommend this location to anyone who owns a Nissan.

My service Advisor did an amazing job servicing my vehicle and filling me in with necessary info, advice for future services for the better working and longevity of my car. read more

The Service Team members are friendly and genuinely want to help you. Morgan was absolutely great and made sure my issues were handled. Jorge and Russell go above and beyond to assist when and if I have additional questions or concerns. I would have given them 5 stars but they need to correct the errors with their IVR which has an AI virtual assistant (Mia) that is absolutely horrible! Customer Service starts at the first phone call. read more

This is a big no for recommending this location. First off, the salesman I'll admit was plenty nice, but once he found out we didn't want to buy a vehicle that day, as they were having a hard push on the last Saturday of the month, he was a bit less helpful. We found the car we wanted but we are using our own bank to finance, yet this location wouldn't take a down payment to hold the car until we could talk to the bank on Monday and give them the VIN number. He offered to have us test drive, but not on the roads, only in the parking lot. How is that really test driving a vehicle? Second, a few days later the salesman asked when we could bring our car in to have it appraised. Told them it would be Wednesday. After that we never heard from the guy. I called and messaged, no response. There loss, we ended up going elsewhere and found the same exact vehicle with the same options. read more

Clay Cooley Nissan Duncanville - Auto Parts & Supplies Near Me - Dallas, Texas

They were very professional and nice. I got in and out with no hassles. They checked on me and made sure I was comfortable while waiting it was a team effort. read more

Marcus was fantastic. listened to what we needed and helped make it happen. in financing, Eric was equally as friendly and helpful.

My overall experience has been great thus far. However, the service department needs improvement as far time goes. I definitely understand that it's a dealership and that there are tons of customers but the wait time for oil changes/etc is ridiculous in my opinion. Other than that the people I have dealt with have been kind, friendly and professional. read more

I had a great experience this time around. My service advisor, K.J. was extremely nice with a goal of satisfying the customer and very knowledgeable. read more

JOSHUA was my service Advisor! He was absolutely AMAZING! He was great with communication and handled my car w care!