My review on Google review seemed to magically disappear the first time. So, I'm sharing here:…read moreUnprofessional, dishonest, misleading, and a bit sketchy all in my opinion. Thankfully, I documented everything from my first call to inquire about their services until the end of my experience with Carefree Limousine up until this exact moment. As confirmed to me by Peter, this is a husband-and-wife business: Jayne seems to answer the phones and Peter drives. BUT, I couldn't in good conscious not say anything. This is my experience: On Sept 4, 2025 at 4:42pm EST, I called Carefree Limousine. Jayne quoted me $150 per hour, plus an extra hour ($150) for travel from North Jersey. We needed 6 hours, so the total was $1,050. She asked for a $150 non-refundable deposit and promised an invoice/confirmation. At 5:04pm EST, after confirming with the Mother of the Bride (MOB), I called back and confirmed for 18 passengers (up from 16). Jayne said that was fine. I sent the deposit and received an emailed invoice at 5:49pm EST confirming: 6-hour party bus rental: $900 balance due at pickup $150 "one extra hour positioning fee" Cancellation policy: deposit non-refundable; all cancellations within 24 hrs non-refundable; changes must be 2 weeks in advance. On Sept 12 (day before pickup, 4:45pmEST) Jayne called to confirm. We were still at 18 people. On Sept 13 by 3pm EST, Peter arrived with the 20-passenger bus. MOB mentioned two extra guests would be able to make it (bringing us to 20). Peter said it was fine--just no more than 20, since that's the limit. He had me sign two documents: 1. A verbal acknowledgment of total cost and deposit paid. 2. A form outlining extra fees (e.g., $200 vomiting fee). I asked three times if I'd get a copy by email and was ignored, so I photographed the documents with Peter's acknowledgment. At NO POINT was any "extra passenger" fee mentioned. At our second stop (around 6:20pmEST), Peter pulled me aside and said we'd be charged $60 each for the 2 extra people. I was confused since we'd been quoted HOURLY, not per person, and the bus capacity was 20 people. He told me to call and ask Jayne. When I did, in hopes to clear things up, she, in my opinion, immediately became defensive, cut me off repeatedly, threatened "those two people can Uber home," and hung up on me. I was sober at the time (choosing not to drink to ensure everything went smoothly), and this felt like they purposely waited until the ride was underway to spring hidden charges--hoping guests would be intoxicated and compliant. MOB overheard and called Jayne herself from my phone to resolve things. It seems Jayne treated her the same way--talking over her, and interrupting, MOB only called because she wanted to ensure we would have a guaranteed ride home. (we were 1hr+ from home) Ultimately, the MOB paid the additional $120 To be clear: If they had been upfront about charging for additional passengers, that would've been one thing. The issue is the lack of transparency and the unprofessional, hostile way it was handled. We paid what they demanded, but I felt taken advantage of. Based on this experience, I would NEVER use Carefree Limousine again and cannot recommend them. This review is so others are FULLY aware of what to expect.

Great company. We've used Carefree Limo for several trips to and from Newark Airport. Experienced,…read morecareful drivers, pleasant and courteous every time!

I used Arrow when I lived in New Jersey. They were always prompt, polite and efficient…read more I was extremely happy with the service, and highly recommend them. Everyone I dealt with at the company was excellent.

A few days ago I had a very negative experience with an Arrow Limo driver and left a very honest…read morereview on Yelp, expecting nothing to come of it. Today I received a phone call from a representative of Arrow, not a patronizing call but one of true concern. I have been an Arrow customer for 35+ years and I valued their service. After describing my experience with a certain driver they assured me they would delve deeper into it and it was clear they meant it. I was pleased with their reply and that is one of the reasons I will keep using their service. There are cheaper limo services out there but Arrow can Always be counted on to do the right thing! If you want a sterling experience use them, you won't be disappointed.

I just used Sperling to and from Newark Airport and had a wonderful experience. They were earlier…read morethan on time and provided text messages with regard to confirmation and name and picture of driver. Cars were newish and in perfect condition.. I will always use Sperling and if your driver is Phil, everything will be perfect! On my return pickup at Newark Airport and turned my phone on after landing, there was a text telling me where he was waiting to pick me up. Thanks to Sperling for excellent service!

I had a bad discriminatory experience. I made a reservation in the morning, spoke to Linda. I…read morerepeated my email 3 times and after 5 minutes she called me back to say it was wrong. I patiently repeated again and said: " pay attention to this part (the part she was getting wrong) because it's tricky". She responded " I'm paying attention". Few hours later my trip was canceled and I called to cancel the shuttle service. Linda didn't answer I left a message. since nobody called me back I called again, Bill answer. when I asked to cancel, Bill said: I figured you d'cancel! I asked why, he said because the way I talked to Linda! How did I talk to Linda I asked and he hung up on my face. He probably noticed my foreign accent, and discriminated against me. i will never use these people.

I used Dependable Car Service for a ride that I scheduled for my mother from Manchester, NJ to NYC…read more The driver was excellent - friendly, courteous, helpful, and on time (actually early). I will definitely use them again and I highly recommend them!

Terrence was great. We had an early morning ride to the airport. He was on-time, considerate, and…read moregot us to our destination safely. This was the first time we were using this company and were very happy with the choice. I called around to a couple other companies and this company had the best price. We will definitely contact them again. Thank you.

I was very happy with my experience. They were professional, courteous, and the vehicle was very…read morenice. I felt the cost was reasonable as well.

We've used this car service a few times & always have been very pleased! The cars are clean &…read morecomfortable and the drivers are friendly, professional & always on time!

Excellent service and our driver (Dave) was great. The van was clean and Gray Smoke was very easy…read moreto deal with. Communication could not have been better, I highly recommend them.

Always on time, courteous drivers, immaculate vehicles. Highly recommend Sean and his team.read more

After using a large limousine service to get rides back and forth from Newark airport and JFK and…read morepaying ridiculously high fares I saw an advertisement for his car service and his very reasonable rates and I thought let me give it a try. I can happily say I'm sorry I didn't find this car service years ago, I would have saved a fortune. Mark charges $115-$120 to Newark airport and my former limo company charges $195 for the same service and saving $75 to $80 and keeping it in my pocket works for me. Plus his cars are very new and very well kept, no foul smells or filthy seats and he and his drivers are truly top notch. Like all of my reviews, I always lay everything right on the line and NEVER recommend anything unless it's top flight. If you use this car service you'll be very pleased and keep an extra $75+ bucks in your pocket. You won't be disappointed.

Great service very professional late model cars and arrived 10 minutes early highly recommendread more

Definitely not as advertised. Our party hired this service because the price seemed reasonable but…read moresometimes you get what you pay for. I was not happy with the car or the driver who didn't seem to know what he was doing. I called the office to speak with a manager and was told he would call me back. I never received a call so I went to what I thought was going to be their Brick office. I could not find an address. After doing some research I find that there is no Brick office! So we will write this off as a loss. We spent most of the time with the driver trying to find where he was going. When paying for a service I expect the driver to know where he is going not waste all our time trying to find places. We can also hear him constantly talking to someone on the phone. We will try again next year but with a different company.