I went in for an oil change and the oil filter cap had been stripped by the dealer, Bosak Chrysler…read morein Merrillville, and Bosak wanted to charge me over $1000 to fix what they had done. I went to Drive & Shine in Crown Point and the employees in the oil change shop worked on that cap over 2 hours and they were able to get it off and replace it with a new cap I had with me. Gabe, Brad and Aryanna worked tirelessly in the extreme heat but never lost focus that they could do it. They worked so good as a team while still checking on me and bringing me water. I would recommend getting oil changes there for anyone who wants superior quality and professionalism with a smile. They are awesome!!

I had my car detailed inside they didn't do a good job at all! They used to be very good I had to…read moreask them to clean the mats which are just rubber or plastic, the didnt wash the inside good at all I'm very disappointed I will not have the inside of my car cleaned by them again

BUYER BEWARE! I had my oil changed at this location earlier…read morethis year. That day I followed their instructions to remain in my car with the motor running. During my visit, I heard a loud pop like sound and felt the force of it. I thought that the tech in the bay under my car was having problems loosening the oil filter. When the job was completed, I left there and went straight way to a car wash approx. one mile away. I pulled up to the vacuum pumps, turned my car off, and proceeded to vacuum it out. When done, I started my car and tried to put it into gear but it would not respond. The gear shift changer moved backwards and forward freely without engaging the transmission which meant that I could not move the car. I had to call for a ride home. That took longer than 90 min. I later on started the process of unpacking my car and transfering the items to another car. I was amazed at all of the stuff I'd been hauling around. I was so frustrated that I decided to call a tow truck to have my car towed to a junk yard. That took another 2+ hours. The tow truck driver arrived and had to get under the car in order to manually engage the transmission in order to back the car out and into position. He alerted me to the fact that the transmission cable was disconnected but not broken. I had the car towed to my home and called a mechanic (my brother named Craig). He arrived an additional 2 hours later and reconnected the cable in less than 30 mins. Mind you every step of this process cost me money. I waited so long to post this review, because I didn't want to unnecessarily defame this business in case it was merely a coincidence, and I also wanted to lessen the impact of any negative blow back like being blackballed, in some way, or another. I decided to post this review because I don't want anyone else to ever have to go through this kind of ordeal. In all fairness, I cannot say definitively that the oil change tech at Jiffy Lube popped my transmission cable, but it seems like that is something that s/he should have noticed and mentioned to me. That was the most regretful, stressful, time consuming, and expensive oil change I have ever experienced. Needless to say, I hope that I'll never be put into a position in which I have to give them any more of my business. Buyer beware!

Always very helpful, especially when i'm not having the best of days! Getting my car looked at is…read moresomething that terrifies me and you all make it so easy and smooth!!! Keep up the great work!

In the "green room" there was a far far right militia magazine. The crew didn't put a sticker on my…read morewindshield. Overall the tone was that they were doing me a big favor. I will go somewhere else or change my own before I step foot into that kitty litter box.

*edit* Guest Services contacted me based on my review. They identified several issues that…read moreoccurred. The manager was using an old Groupon code, which didn't credit the correct amount. Additionally, I was upcharged for an optional "full synthetic" filter for an extra $10, which was never mentioned to me. As a result, they offered to send me a $30 refund, as I had been in from out of town and could not return to the store. It was mailed promptly. I went to this location for an oil change and tire rotation. I had purchased the service from Groupon which clearly states "Full Synthetic Oil Change with Tire Rotation or Aquapel Glass Treatment". When I pulled up, there were no other customers in the bays, and I was directed to pull in. I shothis wed the employee I had a voucher from Groupon, he told me the price $153, and said the voucher would be applied at checkout. After watching 2 or 3 cars that arrived after me, get their oil changed and pull out, they finally got the tires rotated and the vehicle on the lift to change the oil. After another long wait, I was told that I was ready to go. The employee was unable to check me out due to the Groupon voucher seemingly not working. He said he would have to call someone, and after a few minutes informed me that his manager was on his way back to the location and would handle it. (The manager was out picking up a filter they didn't have for another customer who was stuck in this particular hell with me). At this point I had been there for an hour. Once the manager arrived, he attempted to check me out, couldn't had to place a call to someone else to figure out the system. He finally got it all put in appropriately, and much to my surprise said I owed $48 and change. At my surprise, he said that there is always a small amount left over with Groupon. I said that $50 wasn't a small amount, he shrugged and pointed to the paper he had used to guide him that stated all Groupons only covered oil, and nothing else. I pointed out the voucher clearly stated the tire rotation was included, he shrugged and said all the Goupon people say that. I told him that I had been here for well over an hour at this point, he shrugged again and said we have a lot going on. Obviously, someone is wrong with how the Groupon is presented (eitther Jiffy Lube or Groupon). Based on the slow service, and seeming indifference of the "manager", I'd guess it is their "policy" that is incorrect. At the very least, since this seems to be a known issue, they should inform the customer before the service not after. I would at least have had a choice on whether to continue. The Groupon cost $79, and the redit this location gives is $73, sure doesn't seem like a good deal. Either way, based on the extremely poor service, I would recommend staying far away from this location and their shady business practices.

About 2 weeks ago this station was purchased by Valvoline. I went there with my Oil Exchange…read morecoupon ($10 off) thinking it was the same as before. Wrong. The guys were nice enough and once I got in the garage they aired my tires to 35 psi, checked my cold cranking amps and pulled my air filter out to show me - even though I asked them no NOT pull it out. They want you to stay in your car throughout the experience. Not once did they tell me how much money it costs. Turns out they want $91.99 for a full synthetic oil. Quite a lot in my opinion. I may start doing my own oil changes in the future. Interestingly looking up other oil change places in this area NO ONE posts the cost of a standard oil change. You have to call them. There's a sign outside the garage that advertises it takes "about 15 minutes". It was almost exactly 15 minutes for my visit. Had they checked the cabin air filter or changed my regular air filter ($25) it may have taken a few minutes longer.

Went here for a synthetic oil change and was kindly greeted by the staff as we pulled into line…read more Both lanes were open and we were able to wait inside our car during the duration. Prices are super reasonable and J our technician did a great job of explaining everything to us. They were recently bought by Valvoline so we were able to use a coupon too. Super efficient staff and we were able to get in and out especially on a Monday.

No Because they is unprofessional & money hungry...they a tell you they can fix something & won't…read morefix it but want money for something they didn't even fix ...They don't update you on nothing..you gotta call them 60 times & all they gone keep telling you is I'm gone call you back & Never do but When they do they gone tell you how much u owe them but your car still not running

Never called me back after I got the part he told me to get and I didn't even need that part. My…read moreexisting part would've worked that I had. This guy wasted my time.

Left oil plug leaking. Did not replace gasket an oil plug. They downplayed it like it's no big…read moredeal. But it is a big deal and a major failure!

Butch and Brian are amazing people. Their work is good and the oil change has never taken more than…read more4 minutes.

We have been dealing with Matt from MTI in Valparaiso for many years now…read more He is always accurate with the information he gives us when ordering parts. Has never returned a part due to misdiagnosis, very good at his job. He even goes above and beyond by sending his driver to us to pick up parts so they can get the job done quickly and get his customer back on the road. Very nice and professional.

service was okay but they always seem to find something that will double the price that was…read moreestimated which is usually high to start with I definitely would not recommend

Edited to add response to owner's response:…read more Thank you for the response. Unfortunately, a sign on a counter is not the same as clearly communicating a fee to a customer before payment--especially on a large transaction. At no point during my interaction was this fee mentioned, and I only became aware of it after reviewing my receipt. That removes the customer's ability to make an informed payment choice. Also, this is not "standard practice for all businesses." Many either disclose fees upfront or build them into their pricing. The issue is not the fee itself, but the lack of direct transparency. That is why I chose not to return.Thanks. I was not informed of an additional fee for paying with a credit card. It was not disclosed at any point prior to payment. I only became aware of it after reviewing my receipt. Had this been communicated upfront, I would have used a different payment method. Transparency should be standard practice. For that reason, I will not patronize this business again.

Very nice online check in, quick response, fast response, reasonable price, trustworthy price, the…read moreguys a a real keeper and will be my garage place from now on. Give them a try for your next maintenance need.