I moved to the state about a year ago and, after a couple of months, needed a window regulator replacement. After some research, I chose Clark's and they didn't disappoint. It was actually a great test case since I had a good sense of the expected cost, yet it was a sufficient enough job to allow room for dishonesty should that have been the case. Their quote was fair, within expectations, and the work was done very well. Since then, I've returned for routine maintenance and plan to keep coming back as long as I'm in the area. read more

Shannon at the front desk is great. She is very knowledgeable. After the complimentary 2nd opinion was completed she helped me formulate a repair/maintenance plan based on priority. Then Clark's provided me with a loaner. Yay Shannon & Clark's. read more

I can't thank Joey and the rest of the Clarks team for their seamless work and genuine commitment to providing the customer with a fair and honest diagnosis. I had work done on my 2013 XV Crosstrek transmission and suspension and was super screwed over by my warranty company. Joey explained everything to me as clearly as he could and even changed my brake light bulb for free. Still had to pay a crazy amount due to the warranty covering next to nothing, but the work was done within a 3 day turnaround time. Very good experience I cannot recommend them enough! read more

I called ahead to confirm the oil change price with their coupon and they were super nice on the phone. When I arrived, the vibes were completely off and nothing like on the phone. They ended up adding a $15 charge for tire rotation which put a sour taste in my mouth because it had not been mentioned earlier and made their cost less competitive. The waiting room seemed really nice online but it feels like sitting in the school admin office waiting to see the principal. It's tiny and you're practically all sitting shoulder to shoulder so don't expect to get any work done. It didn't take them too long to complete the oil change which was nice. However the real reason for the 2 star review is the inspection report. They told me nothing was wrong except for 2 tires getting close to end of their life. I thought this was odd since i could hear my break pads and was told last time that they'd need to be replaced at this oil change by another mechanic. I asked specifically about this and they said no the break pads are still fine. I was also expecting something else because my car is on it's 5th year of life and there's other stuff besides an oil change that you need to do. Nothing. I left, not realizing that the inspection link they text expires and you won't be able to access without logging in (i had asked for a printout but they said the link is fine). And now less than a month later, my car doesn't start because the battery is dead, a steering wheel sensor (RDS thing) is no longer working and the breaks are squealing when I reverse too. Car was fine before. I don't know if these are their fault but the inspection is definitely a joke -don't trust it! read more

The personal service given by Joey and Jason in discussion with the repairs needed before the work was done. They contacted you and reviewed them with an estimated cost. read more

Came back to Clark's to address the additional noise coming from my steering wheel. They promptly saw my car and said the power steering pump they put in was a faulty part. Once the replaced it, there has not been an issue. Thank you for addressing this! Everyone is very kind and patient - they make the wait in their shop really easy. read more

Brought my truck into Clark's Auto Care in Naperville for a maintenance quote--specifically to replace spark plugs. While I appreciated the proximity and ease of getting in, I was a bit disappointed by the wait for the team to review the truck. Not a dealbreaker, just something to note. Clark's strikes me as a shop that offers a hybrid experience: a little closer to the dealership in terms of approach, but with the pricing of a local mechanic. What surprised me, though, was their use of a "service advisor." It's an extra layer I wasn't quite expecting, but I can see how it would appeal to drivers who aren't as mechanically savvy. Ultimately, my quote for the spark plugs was only $75 cheaper than the dealership's, which made me reluctant to move forward with Clark's this time. If you're looking for that dealership-style experience without paying full dealership prices, this might be your place. For me, it was a fine experience overall, but not quite the cost savings I was hoping for. read more

They are professsional and took great care in fixing an oil drip casued by a bad seal

Had them perform a PPI on a used car we were considering purchasing. The car looked great and drove well but was riddled with issues totaling several thousand dollars more than the car was selling for. We were flat out advised not to buy this vehicle. They were very professional and walked us through the inspection and made it clear their conclusion was based on hard evidence. read more

These guys were great. They provided the repairs needed and saved me a lot of money versus going to Gerald Honda for unnecessary repairs and exorbitant costs. read more

It is my pleasure to provide positive comments about the service I received at Clark's Car Care. I hesitatingly stopped in to Clark's Car Care after my son's 2012 Chevy Impala failed the Illinois emissions test for the third time. As I exited the facility, I noticed their sign... FAILED EMISSIONS TEST? Serendipity? I think so... They provided two estimates, one for routine maintenance at 84,000 miles and one for passing emissions. The estimate for emissions was reasonable and besides they guaranteed the car would PASS! I accepted both estimates and I could not be more pleased. The routine maintenance was pretty much straight forward but the emissions component was extremely troublesome. Jason, the technician responsible for my vehicle, was totally committed to achieving success. He diagnosed every component of the EVAP system and even went to technical resources specific to the 2012 Chevy Impala! I have to say that he never "gave up' when frustrated as he maintained contact with me throughout the process. Although the "process" took several days, his call to me that it had PASSED was so joyous for both of us. I can highly recommend Clark's Car Care for any and all repairs you may need. They will guarantee all work and will obviously go the extra mile to achieve your complete satisfaction. I'd like to thank Shannon for her support and warmth not only when we first walked in, but throughout the repair process. I congratulate Jason for his diligence and professionalism for a job extremely well done! Thank goodness I saw their sign next to the emissions facility! Jeffrey Diehl read more

We had a great experience dealing with this local repair shop. Shannon was super helpful and friendly and we were in and out very quick. knowledgeable staff and a nice waiting room too! They absolutely saved me money vs. going to the dealer. read more

Honest and excellent customer service. Brought my Acura RDX in due to hearing a odd noise from under the car. Kept me in the loop throughout the process and provided me a ride home after I dropped off the car to be diagnosed free of charge. Dealer charges $200 just for an inspection. Completed the inspection within 24 hours and had the car back the next day. Turned out the bolts in my tires were loose with 3 missing and 1 loose and close to falling off. They suspect the bolts were not tightened enough the last time my tires were rotated which happened to be just 4 months back at the Naperville Acura dealership. I fortunately do not drive much. I am glad I found this out before something terrible happened. I have found my new go to mechanic. read more

Clark's Car Care - Waiting room entertainment and decor - Auto Repair Near Me - Naperville, Illinois

I brought my vehicle in to have it inspected and the customer service was phenomenal! I wish more businesses would provide excellent customer service such as Clark's did. They have loaner vehicles , comfortable waiting area with a massage chair , coffee, tea. Very professional and reasonable. My issue wound up being related to my transmission and they even took my car to the transmission shop for me and transferred over my warranty paperwork! Thank you Matt, Joey, Jordan, and Shannon for the excellent service! read more

I've known Joey & Jason (at Clark's) for 10-15 years. I have moved away (5 years ago) and back (in the last year). I had recently gotten some bad advice from a competitor (about some front & rear-end noise, but decided to check in with Clark's. What a great move. I love the way they do business, how they treat customers and more importantly ... how they took care of my car. I have a 9 year old car that's aging a bit. Honestly, when I drove home after they did the multiple repairs (front end sway links / rear end bearings), my car drove as good (and as quiet) as the day I got it! I couldn't be happier. And I consider that "value"! Thanks again, Joey, Jason & crew! I'd give 6 stars, if I could. read more

When you go to a repair shop telling them you believe you need a new battery because of its age, and after testing they tell you "No you don't", you know you have found an honest shop. They are very friendly and helpful. I can think of no reason to go anywhere else for work on my car. Special thanks to Shannon the Great! Maurice Core read more

I employed this service for a pre-purchase inspection and they went above and beyond to help me. Shannon spent at least half an hour with me explaining things to me in a way she didn't have to, but was most appreciated. If I lived in the area they would definitely have my business. read more

So happy with Clark's car care and services rendered. Very straight forward and honest. Fair prices and they explain everything. So convenient to drop car off and they provide a ride home if you need one. This shop is busy and they all work as a team to do a great job. Thx for the great experience. read more

Shannon is the pleasant greeter and office representative at the front of the store. She is very helpful and professional in answering any questions you may have. Matt and Joey explained how to check my oil, and believe me it was refreshing for someone to simply explain how to do something simple so I can do it myself. They also offered to check my oil at any time for me which is very nice. I've had trouble with oil changes with other shops leaving the tray off or a piece missing and oil leaking, but I think this shop does a great job of making you feel that you can trust your car with them. I'll definitely be using them for other car repairs that I may need. read more

Last night my cars undercarriage completely fell and was making this horrendous screeching noise. I called Honda first and they gave me an astronomical price, but they I found Clark's Repair shop on Yelp with great reviews so I figure I give it a try. I made a same day appointment, they checked and fixed my problem in under 20 mins! The service was amazing Sharon at the front desk was so pleasant, and beyond helpful. As well as Joey who explained the issue and what they did to fix it. I can tell he is great guy filled with great energy and personality. I can not wait to come back next week for some additional service needs. I think I officially found my local auto repair shop in Naperville! read more

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Everyone was super helpful. They answered all my questions and only advised me to do what was necessary for my car without trying to upsell me. Great service and very friendly employees. read more

I want to thank Shannon for excellent service in handling my simple service. We made an appointment and my service was completed within 15 minutes of my arrival. I used Clark in the past, and will definitely return. Thank You! read more

I removed and reposted my review bc the owner decided to put my last name up on here like that was okay. If you are a man by all means go and use this place. If you are a female and want to be referred to as "little girl" and don't mind someone trying to confuse you also id recommend this place. If you don't like those things find another place to take your car. If you want the full story keep reading When Jason originally talked to me about my car he used a bunch of car jargon any normal person wouldn't understand. I called back with my stepfather and he proceeds to say I need 2 cylinders replaced my spark plugs and the wires around it needed to be replaced something most people understand I understood and I don't know much about cars. After agreeing to the work that needed to be done I got radio silence even when I was told I'd get updates regularly (ie id get a call that evening and not hear anything so I'd call in the morning this happened multiple times) Although My biggest issue with this place is that every time I called they referred to me as "little girl" all of the employees. From Jason to jay to Shannon at the front and I do not care how old or young or whatever I are (I'm 27 btw) I am a customer refer to me by my name or at least miss or ma'am not "little girl" read more

I brought my car to my mechanic that I've used for years and days later my son showed me Snap Chat Videos of the Mechanics son Joyriding in the car and purchasing marijuana and smoking it in my car. I brought the car then to Clark's. I've used them for Oil Changes being the cheapest in the Naperville area. Jason the manager within a day sent a full report with photos and explained exactly what the car needed. He quote was exactly what I paid and the car runs great. Ill never go anywhere else again for my Automotive Mechanic needs. Everyone was friendly and were never pushy. My car is a BMW 645CI Convertible which would have been 3 times the money at BMW! My car was washed and cleaned up when I picked up. They are just west of Rt. 59 and North Aurora Rd. read more

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As a recent purchaser of a VERY used car, I am thrilled to have found such a reasonable and considerate car care place! The experience from start to finish (literally - they even left me a voicemail the next day thanking me and wanting to see if everything was working ok!) was great. I brought in my car for an oil change and to replace a break light and I thought their services were very reasonably priced. They let me leave my car there overnight and put my keys in their lock box as I couldn't get there until after 5PM. As a young woman who handles her car issues alone, it was SO refreshing to speak to professionals who don't make you feel foolish or treat you disrespectfully because you are there without a man! 10/10 would recommend Clark's to anyone looking to restore their faith in car shops :). read more

I brought my car in and worked with Joey. They preformed a standard maintenance item repair and were asked to further evaluate a rear end shock absorbing system component while I waited. I had been told to it "watch it" by a national brand tire supplier in a previous maintenance activity . The mechanic checked it and Joey reported that replacement was "not necessary" and would otherwise cost about $1,100.00! I was shocked by the cost and the honesty of the shop manager. Who else would have told me it was "not necessary" and pass up a potentially profitable job? J.P.S, Naperville read more

We have been taking our two cars to Clark's Car Care for the past two and a half years and are so pleased to have found this hidden gem. Unlike other car repair shops, they do not try to sell you unnecessary services and give you very accurate and reliable service. Their prices are reasonable and I even got a rebate check to use toward my recent oil change. The team who works on the cars are true professionals and Joey and Jason are two of the best! Whatever your car care needs might be, Clark's Car Care will not disappoint! read more

Year after year, Clark's provides exceptional service at legitimately fair prices. I genuinely used to dread putting my car in the shop. I never knew if the service the mechanic recommended was actually necessary or if the price was unfairly inflated. My husband and I found Clark's Car Care about 6-7 years ago, and we'll continue to use them for all our vehicle needs. (It must be true since I forgot I already wrote them a 5-star review over two years ago! We actually lived in Wheaton at the time. So we went way out of our way to take our cars to Clark's.) I cannot sing this business's praises enough. We work with Joey almost every time. He actually knows me by name now, which I think demonstrates excellent customer service. Joe never presents fixes to us flatly. He always carefully explains the issue and educates us on why it is or isn't immediately necessary. I always get a follow up call after each service to check in and ensure everything went smoothly. They make sure you're an educated consumer. Furthermore, even their employees report good things about working there when my husband and I have run into them outside of Clark's. THIS is massively important to me; treat your employees well. And I'm glad to hear Clark's does. :) Don't take your car anywhere else! Edit: Spelling of name read more

I have been coming to Clark's for years. I've always had great experiences. They always take great care of my car and what I most appreciate about coming here is that they love talking and teaching their customers about cars. 10/10 definitely recommend. read more

Jason was excellent at communicating repairs and their level of priority. No problems to report.

Beware! I took my-car and my son's car here for years. Both older cars so I gave them plenty if business. Never EVER had a repair bill under $1,000.00. It just seemed very odd to me that repair bills were consistently $1,000 to $2,000. Finally got sick of it and started taking both cars to Johnny & Frankie's and OMG! The difference is night and day. Repair bills immediately cut in half. First time I took it there I was told my car did not need half the repairs that Clark's was going to charge for. Do yourself and your pocketbook a favor and steer clear! Unless you have money to burn. read more

Came here since my car didn't pass the emission test and I'm glad I did! Was taken care of by Jason who went over every detail and was extremely helpful and professional. Jason defiantly went above and beyond to help and provide the best customer experience. He made sure he provided me with the best possible option! Jason helped me quickly get a rental car and even had them pickup my rental at the shop the following day avoiding me having to make yet another trip to the car rental. As for my emissions test, he also made sure my vehicle was in passing status and even brought my car to get tested and passed so all I had to do was pickup my car at the shop. As an added bonus, they also make the waiting as comfortable as possible by providing free coffee, water and even popcorn. Then relax on a massage chair while you either read or not arch TV. I wish they were in the city!! I highly recommend this shop!! You won't regret it!!! read more

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I am livid! My best friend was told last week her front brakes were "unsafe". They were fine. The front brake pads, upon my inspection, had well over 50% life and we're not anywhere near "needing immediate attention." Unneeded brake jobs are one of the most common scams auto mechanics pull. I would recommend you STAY AWAY from this place! read more

I hate doing reviews but they are necessary to spare the next from any not so positive experience you went thru. Let me start with the positive; they are very friendly and appear to be caring; I appreciated their honesty on what needed to really be fix vs the dealership fluff I had been given to drain my pockets. So with that being said I trusted them when they said they work on foreign luxury cars. I have to question the level of experience because before I left my car to be fixed by them I had no electrical issues; when I got my car back my doors do not unlock when I touch the handle as it should I now have to fumble for my keys to unlock the door; they don't automatically lock anymore when I get out the car; my trunk doesn't open with the key FOB all the time like it was; sometimes when I try to touch the button on the trunk to open it it won't open; I didn't have any of these issues before they fixed my car they messed up my electrical system so I feel their level of working on luxury cars is lacking. Also, my front end bumper was not put back properly it won't snap back you can tell it's not hooked all the way; the issue I had was under the bumper not the side of the bumper so they messed that up and I don't appreciate it. Won't bring my car here again to be fixed. read more

Really great experience! Dropped my car off for an oil change and they drove me to work and drove my car back to me when it was done.. super easy! Everyone is so friendly and helpful! Feels like family, very knowledgeable and super great technical work! Only place I would ever take my car! Highly recommend to all my friends and family! Extremely clean and beautiful inside the shop! Above and beyond! Thanks so much Matt, Ethan, Joey, Jason and Tristan! Excellent customer service! read more

I went in to have a coolant flush done on my old (1998) car. An inspection was done. Joey explained to me that due to significant rust issues in the sub frame of my car and some other issues, he didn't recommend doing the work as my car needs to be replaced sooner rather than later. An inspection report of issues was provided, including an electronic link with all details, photos and videos. Needless to say, I really appreciate the honesty of this place, and that they did not charge me for the inspection. We will definitely give them our business in the future. read more

My daughter's car was idling loud, hard to accelerate and the check engine light was on. I went to other places and was told nothing was wrong to it needed a new catalytic converter and muffler($2,500). The folks at Clark's Car Care did the diagnostics by the book and found multiple leaks in the exhaust system which they repaired for $250. They walked me through the whole process showed me what was wrong and how it would be repaired. The vibe their was they wanted to do a good job and cared. I will be recommended them to family and friends. I will also be taking my other cars their as well. read more

I was calling at 8am for a old change didn't answer phone until 8:20,inquiring about a simple oil change and if I was going to be able to drop off ,or wait,I don't drop of cars,for hours anywhere for a simple oil change, and if I would like to wait for the oil change service I have to wait a week for an appointment? What a joke .......suburban mechanic shops, read more

I have been taking our 2 cars to Clarks Car Care for the previous 5 years. In all that time I have never felt like I was not treated fairly and honestly. Joey and Jason do an excellent job in explaining what needs to be repaired, without pushing more repairs on you. They always work to accommodate your schedule whenever possible. I highly recommend!! read more

Had to get some work done to my car. Joey and Jason were great in finding me the best deals and breaking up what repairs I needed right away and what could wait until I could save a little more money. So friendly and really so very great. I've never had a car repair place treat me so well. Thank you Jason and Joey for everything! read more