I've been using this company for over a year now, and I have found them to be fair-minded when it comes to pricing (we have a big house, but we don't need the whole thing cleaned regularly, and they were willing to work with us to identify the right amount of cleaning to meet our needs). The communication is stellar, and with recent shifting needs around safety in regards to viral spread, I have been deeply appreciative of their willingness to wear masks and gloves for hours on end while they help us keep our house clean as we lose track of what day (or month) it is. We use them once monthly and it has been a sanity saver. I fantasize about hiring them for a weekly visit... but in our case it may be some time before we're spending that kind of budget. There have been a couple of cleanings here or there that didn't meet my expectations, and they have always been receptive to feedback and willing to take steps to make it right. (The very first clean, left a watermark from a mop bucket on our wood floor and I lost my marbles, but they made efforts and suggestions to fix the issue quickly). In my book customer service goes a LONG WAY. BUT also, the majority of cleanings have been fantastic and having my house clean enough to notice a mark on the floor, or a window blind that didn't get dusted is huge. Your first visit you should plan on a deep clean, it does two things 1) it helps you and them get to know each other and your houses needs much better 2) it's easier to maintain monthly cleanings with a house that has already had the grout scrubbed. Finally, I appreciate that we can add deep cleaning on specific items as needed. One month, we added just a deep oven clean and it was super helpful. Professional, friendly, thorough, and a super easy to navigate online system coupled with helpful humans on the other end. My picky and cold-hearted consumer heart highly recommends these fine folks. read more

Keywords: Extremely last min cancellation/unreliable/short staffed/no flexibility I am extremely disappointed by Clean Arrival. I scheduled a deep cleaning for a townhouse we will be moving into. Clean arrival called me to cancel less than a 24 hours before the scheduled appointment after multiple confirmations via emails, text and phone call. Leaving me scrambling to find a replacement since I scheduled moving company and other things the day after this cleaning appointment. The reason Clean Arrival gave out was staff member calling in sick, which in my opinion is despite it being likely the truth just a way to try to justify short staffing issue. I suggested Clean Arrival to move existing reoccurring client to a later day so they can fit me in but was told that's not an option without looking into it or trying. I am not here to bash Clean Arrival on their cleaning qualify. I am sure they do a fine job base on other reviews. But if you want reliable cleaning service that respect your time and able to be flexible when issue occurs, find another company. Short staff is not an excuse to cancel last minute. read more

We've had the Clean Arrival team come 3 times now and they are great. Alice in the office is so sweet. The cleaners come on time, are so nice and respectful of us and our home. I love coming in to a sparkling home without strong cleaning supply smell, everything looks orderly but not changed. It's exactly what we needed. I highly recommend Clean Arrival. Also, they have an online portal for payments, tipping, reminders for service, schedule changes. It's very convenient. read more

We booked this company weeks ago to come clean the place on a Friday that we're moving into Saturday. Get a call the day before the scheduled date saying that someone called out sick and now they're too short staffed to clean our place. No flexibility to reschedule other people, only suggested that they could come the following Monday or Tuesday, which we explained would not work for us as we're moving into this new place on Saturday. Refused to reschedule other clients to try to accommodate the extremely unprofessional last minute notice. We then asked for them to come Saturday instead and received "we dont work weekends". I get people get sick 100%. That isn't the issue here at all. The issue here is the unwillingness to be flexible with us on our schedule with the last minute notice. Be careful scheduling this company if you're on a tight window at all. read more

The cleaners ruined most of my new blinds and when I sent a complaint to the business it was just excuses, no apologies. They did a fair job of the other cleaning, but I would never use them again. read more

We just signed on with Clean Arrival and we are so pleased with their work. They were very flexible and accommodating. Our house looks amazing. They wore masks the whole time and maintained social distance while we worked from home. To anyone on the fence about getting housecleaning services during the pandemic, I recommend you do it! I'm enjoying being in my house so much more now that it's clean. This is going to be very helpful for my marriage, too. You are worth it! read more

They did an amazing job cleaning my house. I've had a difficult time keeping up with a toddler and a baby who have made it their live's work to trash my home, so we badly needed the help. I was pleasantly surprised that a team of 3 came, and they were able to get it sparkling clean in no time at all. I'll definitely use Clean Arrival again! read more

I hired Clean Arrival to do a full house deep clean when I moved. Their intake form really helps clarify what you need done so the pricing and effort is fair and transparent. The team of 5 cleaned really well. The window wells never looked as clean, and the whole place was sanitized and sparkled. read more

I don't usually leave negative reviews because I find them kind of pointless and somewhat cruel. I usually only leave good reviews unless something really stands out as bad. Most issues can be resolved by talking to a business owner, and I don't believe in leaving bad reviews to "punish" businesses. It's hard enough to be a business owner, honestly. But I felt that I should post my experience with Clean Arrival here because I chose them based on their good reviews, and I thought other potential customers should hear a not-so-great experience. I had Clean Arrival clean my house about 3 or 4 times. They did an... OK to kind of bad job each time. I would give their cleaning quality overall 2.5 stars, maybe 3. I'd notice areas of the floor that were a slightly different color because they'd only mopped in the center of the room, not the entire thing. There would be spots on the floor from before the cleaning that just never got cleaned. I'd find dust bunnies in corners after they left, they never moved items on shelves to dust under them, there were cobwebs on my (low-hanging, not ceiling) kitchen lights, the list goes on and on. These are things that just shouldn't happen when you're paying what feels like a lot of money to have a house cleaned. I'm a nice Italian girl from the east coast who loves cleaning her own house, lol, but I also have a disability and can't do it anymore. This is hard for me. So I told myself every cleaner misses things and I just had super high standards. But then my duster went missing. My husband and I started to move into our house in September -- but only began living here full-time around Thanksgiving. We just got married, so lots of items were being sent to the house from our registry. One of these items was the duster. It's an OXO duster, fancy, you know the kind. It went missing one day. Well, with COVID, we've had no one in our house but cleaners, so naturally I thought a cleaner from Clean Arrival accidentally packed it in with their stuff. I reached out to Alice, the owner, and asked her if this was possible and if she could check. She politely agreed to check, but stated shortly after that she couldn't find it among her vans. That's fine. I was pretty positive it got taken accidentally, but it's not a big deal, so I let it go. I definitely don't think anyone took it intentionally, for the record. The cleaners I had seemed very nice. It's just that items don't walk out of people's houses. Had another cleaning that was... OK. It was before Christmas and we baked the cleaners cookies. They were nice, as they always were, but not thorough. Aside from the usual dust bunnies in corners, I noticed after they left that there was what looked like a bleach spot, or a spot of white discoloration, on the bathroom rug we just got off of our registry. These were nice Crate and Barrel rugs from our registry, and I was annoyed. I don't use bleach or any non-color safe cleaner and I hadn't cleaned since we got the rugs, just a few short days before. I reached out to Alice again and told her, politely, that I think a cleaner accidentally stained our new rug. She didn't offer to replace the rug. She replied that it's not possible, that they don't use non-color safe cleaners either. I understand that, but it's also simply not possible that this happened another way. Stranger things have happened, but this one was just not possible from any other source. So I didn't let it go this time: I requested a refund on the item, $35. I thought that was more than fair. I also decided at her initial refusal that the subpar cleaning, inattention to detail, and making off with my stuff was enough and I reached out to other cleaners. I planned to inform her of this on Monday, but before I could I got an email from Alice stating, "We greatly appreciate your business, but I believe at this point our services are not the best fit for your needs and we will not be able to continue services." (It should be noted, Clean Arrival did offer to refund me $35 to replace the rug in that same email.) This was the most bizarre message I'd ever received from a business owner. Who decides that replacing a $35 rug is grounds to terminate a business relationship with a client who is always kind, polite, and bakes your cleaners cookies? It was downright creepy. If I was hostile, demanding, rude, I could definitely understand. As a business owner, I would -- and have -- cut off customers who are abusive. But if a client politely states they know for a fact that an item was damaged by your cleaners and the item is $35, is it worth losing hundreds of dollars, thousands over years? Ultimately, this act is what made me write this review. I would caution anyone doing dealings with this company that their practices are, well, kind of unreasonable. read more

Clean Arrival does an amazing job of cleaning our house. I appreciate how thorough they are, and I'm able to change my information or reschedule online very easily if need be. They are also super friendly and responsive! Definitely recommend! read more

We absolutely love Clean Arrival! Not only are they always punctual, but very thorough and detail orientated. We trust them completely. Communication with Alice is great! She is kind, understanding and always takes care of our special requests :-) We love coming home to a clean house! read more

Punctual, detailed, spent 4 hours (!) on a deep clean of my home, and they wore masks the entire time. I will definitely hire them again!

I found Clean Arrival by chance searching my map on the 'ol iPhone. Extremely satisfied!! The web page is easy to navigate; there are plenty of options and everything is fairly priced. The actual crew that showed up were early and they were professional and polite. I had paid for an additional charge to clean windows and the crew lead actually reported that I would receive that specific charge as a rebate. Alice was in touch and verified the $30 rebate and charged my card appropriately. I would absolutely use CLEAN ARRIVAL again and wish them much success and a Super Bowl commercial someday. They are that good!! Aloha read more

2 people arrived on time, were super efficient, did a great job cleaning, and left within 1.5 hours. I couldn't ask for anything better. 9/10. (The 1 left is because there's always room for improvement ;)) read more

I can not rave enough about Alice and her team. I've been using clean arrival for over a year and every other week my house is sparkling. I also love the online scheduling and payment - moving your time slot is so easy. Not to mention that if you have something odd to schedule, Alice responds almost immediately. I've used a few different services while in Portland and Clean Arrival is by far the highest quality for the best price! read more

I'm expecting a baby any day now and the idea of getting the house ready was really overwhelming. Alice and her crew were quick, efficient and professional, even arriving earlier than their scheduled window and finishing quickly. I scheduled an initial deep clean and am extremely impressed with the results. I've never hired a housecleaning service before, but I will definitely do it again. I highly recommend clean arrival. The online booking process is super easy as well! read more

Great house cleaners we have hired them many times Lauren is a great person the owner. She is meticulously clean and very detailed I would hire her in an instant read more

The best website and interaction I have seen for this type of service. Extremely easy to setup, schedule an appointment, postpone a visit, etc. The team was punctual, professional, friendly, and did great with our dogs... Not to mention the cleaning services they provided were top notch. We're so happy to have found a company that we can trust, that does a great job with a wonderful attitude, and is cost effective. read more

Reliable, punctual and consistent cleaning at reasonable prices. I highly recommend this company for home cleaning.

I definitely recommend Clean Arrival, Alice is a conscientious and thorough housecleaner and a pleasure to work with. Book them to support a deserving a woman-owned small business in the Portland area. read more

I'll definitely be using Clean Arrival again! The services I wanted were easy to book online from the site's menu, which breaks down the costs for you. The cleaners are very nice and work quickly with great results. They bring their own professional cleaning products (you can specify if you want eco-friendly) and high-powered vacuum with a long arm that will dust hard to reach places and clean your screens, something I can't do well myself. Thanks for the excellent job and friendly service! read more

I've used this company off and on for over a year and they've always been great. They're always thorough and my house looks great when they've finished. I wish they could come every day! I love that I can schedule everything online and that there are reminders / confirmations so I don't forget. It's also easy to change days and times online. When I have had concerns, Alice has responded quickly and the issues have always been resolved to my satisfaction. They are my go-to cleaning company! read more

Just had my first clean with Clean Arrival. Very pleased with the results. Definitely recommend using them. The online scheduling and payment is extra convenienct. read more

I am so happy with this service. I've gone through several cleaning services because they did sloppy jobs. Not Clean Arrival! They are professional, efficient, and leave my house sparkling. I highly recommend! They wear masks, respect distancing, and are completely flexible. read more

I LOVE the online scheduler, and especially love paying online! When there was a time conflict, I was contacted by email immediately and they were flexible as far as getting me in at a time that worked for me. The cleaners were right on time, very friendly and polite and positive, and just worked like quiet little elves as quickly and thoroughly as possible. They were very open to hearing my priorities before they began, and I felt comfortable bringing anything up to them if something had arisen (it didn't). So easy, and very reasonably priced! I would definitely use Clean Arrival again! read more

Clean Arrival and Alice did an amazing job cleaning our house. The easy online booking and accurate online quote made it easy for me to schedule my first visit from the comfort of my home after a long day at work. Then Alice came and deep cleaned every book and cranny bringing the shine back to our counters, floors and bathroom. I was even able to schedule her the day before we have our daughter's birthday party making the house look amazing and taking a big stress off my wife and I in preparing for our visitors. I highly recommend Clean Arrival to anyone in the market for cleaning services and look forward to our monthly clean from Clean Arrival. read more

This is a very well run company. The level of communication is fantastic and the people they send to your home have all been first rate. Very pleased with everything and will continue to use this cleaning company read more

We were moving out of our apartment after living there for a few years. We had a ton going on and decided to let the professionals clean it. I have to say, I was amazed by the results after Clean Arrival was done. The shower was so white, the stove sparkling, and it smelled so fresh inside. It was cleaner than when we moved in! We will be using Clean Arrival in our new home in the future. Highly highly recommend! read more

These guys were thorough from the time of scheduling until they were done cleaning. The house looked great and there were no extra costs. My mom was possibly going to stay while they cleaned and they were very accommodating. We may use them regularly and my husband who is a realtor will refer them to other agents. read more

Fantastic company! Highly recommended! We hired Clean Arrival to come and do a deep clean of our house. They showed up on time, thoroughly clean every room in the house from top to bottom and left our home looking and smelling like new! I love the online scheduling and online payment system. So simple and so easy to use. No hidden costs or fees either. The cleaning staff even left a thank you note when they finished. Class act all the way around. We will definitely be return customers. :) read more