I was told at one point there was a drop box for documents... If so, sure couldn't find it. That…read morereally would be helpful. And... maybe don't tell people there is one, if there isn't..

If I could put zero stars for this office I would. I'm extremely disappointed with the service I…read morereceived from this office. I moved to Colorado months ago, and despite reaching out multiple times and even going to this office in person. I received absolutely no help or clear guidance. They failed to update my information correctly and didn't even list that I am currently unemployed, even though I explained that I had worked in another state and have not been paid since. I only received a single one-time payment from them, and every attempt to get clarification or assistance has been ignored or brushed off. The guy said I had a mental impairment even though I have a disability that doesn't affect me mentally. It really made me mad. It's been a frustrating and stressful experience, especially when you rely on Social Security to provide accurate information and support during major life changes. I truly expected better communication and basic competence. At this point, I feel completely let down and unheard. I truly recommend not going to this office. Nobody seems to know how to do their job....

I closed on my new house last Wednesday and discovered a "major" gas leak Thursday morning…read more "WELCOME HOME," said the Universe. Long story short: the guy from Xcel may or may not have recommended TGC to me, and it's obvious why. They're the BEST. Everything from their customer service to their service to their follow-up to everything-in-between was/is FIVE STARS. This situation could've been a lot worse for me, and while I was super upset that I had to deal with something like that on Day One, TGC kissed the booboo and made it all better to the point where I was smiling and laughing as I was writing the check. When does that ever happen? Big Ups to Don and Tom for fixing my gas leaks, and Mike in the office, for taking care of me overall. You guys are amazing, and I will absolutely go nowhere else in the future!! Thank you!

Trying to schedule a cleaning and checkup on our gas fireplace was more complicated than our…read moremortgage application. The scheduler (Sherri) also exhibited some pretty severe passive aggressive tendencies when I told her that I hadn't gotten her phone call on the day of our 2nd appointment (and 2nd cancelation) and I called to ask when the technician might be coming by. I live in Boulder in a known cell tower dead zone and often miss calls or drop calls midway. She was snarky when I told her that I hadn't gotten her call. I gave her my daughter's cell phone as a backup in case she had trouble reaching me for my 3rd scheduled make-up appointment. When I didn't get that call but she reached my daughter my daughter called me and asked me what her problem was bc she was so snarky with her. So I got the third makeup appointment booked and decided that I would check other places as I really was starting to wonder about this place and their other negative Yelp reviews reinforce the feeling that I got from my 3-4 contacts with this outfit. Got booked with a terrific company, A Brighter Glow in Brighton and had the best experience on the phone with an immediate confirmation and followup text and the tech Roy was professional and prompt and meticulous. I will be a repeat customer of theirs and the contrast in professionalism and customer care is like night and day with The Gas Connection. I am sure that they would have cancelled on me the 3rd time and I am glad that I don't have to deal with Sherri ever again.

Summary: Honest and straight-forward company to work with. Not only are their prices at or below…read morewhat others charge, I also feel very confident that they are not upcharging for unnecessary services. Highly recommend. Sewer main replacement (clay) Oct 2024: Sewer Lines Only (SLO) scoped and replaced my outdoor 90yo clay sewer line. They said the internal cast iron was solid, and I was scheduled within the week. Hyperflow's estimate said the cast iron needed replacement. The team of 3 was on time, worked independently, and was able to put the fence back up that needed to be taken down. No issues, until 2026. Sewer main backup (May 2026): "Flushable" wipes got caught on the rough interior cast iron, and caused a backup. Fit-It-24-7 came and cleared the clog, and sent a second tech to do a scope, with the water OFF. Both techs said "Look at the high areas (yellow in the attached pic) where the cast iron is 'trenched'. The high sides are the pipe, and the in the section with the muddy water, that's where it's completely rusted through, and leaking sewage." They quoted a 8month teacher's salary to do a repair. SLO came to do a scope. The tech (Cameron - very intelligent guy) kept the water RUNNING, so his scope had a clear view of the bottom of the pipe. "The cast iron is rough, so it snagged the wipe. It's in good shape though." But - what about the trenching? "Look here - the water is clear, and you can see to the bottom and see the cast iron. What looks like a 'trench' is just decades of built up residue/oils. The pipe is beneath that (see green circle in my pic) There's no leak, but I recommend a rotary chain to resurface the cast iron, to remove rough areas that snag wipes." The cost was 99% less than the bogus quote.

I honestly can't say enough about this company. This is my second repair with Sewer Lines Only, a…read morecollapsed secondary line replacement in 2024 and a collapsed lateral this month on a 120+ year old duplex in Sloan Lake. I was 7 days from closing on a sale, the line was discovered during inspection. The other duplex owner was rightfully out of her mind because the line ran under her beautiful stamped patio. Sewer Lines Only recommended tunneling under the patio from my property. We had (I'm counting....) 7 very reputable sewer companies quote this job. No one else mentioned going in from the side, and when I circled back to ask, none could. SLO's quote was 25% lower than the next lowest bid (thousands in savings) and 50-75% lower than most bids. So I was hesitant. Enter Joe from SLO - a project manager or engineer? He was so confident they could do this job from the side (really confident, not salesy confident), he made himself available to me at any time to explain the work but never once called me to "seal a deal." He probably took 20 calls/texts from me. I took the gamble and got on a plane to Denver. Jerry and his team showed up promptly for the job, were professional, courteous, and thorough. The line was fixed, no patio or fence demo required. When a possible additional leak was discovered with scoping, Joe came out and confirmed personally that there was no issue. Enter Monica in Billing who went the extra mile to figure out how to split invoicing to bill the other owner her portion and free my property up for sale. And did it gladly. Intelligent, progressive solutions, lower-cost, personalized service - same as in 2024 when I worked with Cameron. They dug a trench in my garage and repatched with concrete. No issues 2+ years in. I'll never use anyone but SLO.

Speedy and helpful…read more Not the most economical but great! I will call them if I have issues.

Provider has always given fair quotes and done great work. Would 100% work with them again on…read moreinstalling specialized outlets. Great value for price!

It's so bad, it's actually funny! Sorry it's a long read, but you'll be amused…read more THE CONTEXT: We have a UV Water Treatment system that started beeping after the power outage. The beeping, which is triggered by a sensor, is usually related to a faulty lamp, but it could also be that the water is too dirty, or that the sleeve that covers the lamp is too opaque for the sensor to pick up the UV light. I replaced the UV Lamp as I had done many times before and the beeping didn't stop. So I called around and Canyon was the first one that could come. THE INTERACTION: As soon as the technician, Mr. Martinez, arrived he mentioned he had so many calls with the same problem because of the power outage and hinted that the system was fried and therefore needed to be changed - this when we were still walking down to where the system is housed! Once there, he said something about my system being old (8 years) and cheap (VIQUA) and that there was a much better one out there that I needed now that mine is fried. We turned it on and he saw the beeping problem. Said the same thing; it's fried. I asked "well, what about checking the sleeve, maybe that's the problem?" to which he answered "Oh, no the sleeve is not the problem, never is, it's just there to protect the lamp"...completely dismissing doing some actual work... It's important to note too that I had two brand new sleeves in hand. So, he asked me to unplug the system so he could see inside and confirm it was fried... once he opened it, he told me to hold the voltage meter and read the number as he "checked the power".. it was obviously 0.0... So I told him: hmmm...the system is unplugged that's why it's reading 0.0... You can imagine his face. HA! He asked me to plug it back in and then used his body to hide what he was testing... the meter read 0.0 again... and assured me the whole system needed to be replaced without a doubt... re-wiring, re-plumbing, all of it. So, he finished putting the thing back together, left our house, and less than an hour later I got the estimate: $4,277.38 for a new VIQUA SYSTEM!!! Yeah, the one he said was cheap! HA! You can't make this stuff up. THE SOLUTION: I went ahead, looked for how to videos on YouTube, and replaced the sleeve -- which was opaque -- myself. The system is now running fine and there has not been any beeping since then. CONCLUSION: I don't really need to add anything else. You can form your own conclusion. I, for one, will never be calling them back. Good thing they don't charge an inspection fee though!

Highly recommend working with Canyon Plumbing. Jaron and Graham are both kind, prompt,…read moreprofessional, clean, and do great work! I've worked with them on several projects and am always impressed by their communication and the work they do. I also really appreciate that they leave the home just as clean, if not better, than they found it!

Josiah was responsive and communicated clearly. His work was excellent. He needed some unexpected…read moreparts that he found quickly. Recommended.

I hired them again, to replace a failed GFCI (ground fault circuit interrupter) outlet outside my…read morehouse, and once again got excellent service. Josiah came out at the appointed time and quickly replaced the bad GFI and tested the new one. He's very easy to deal with and doesn't mind explaining to you all the steps that he is doing. I enjoyed working with him.

I called APEX for some emergency help to get our only bathroom running after a blockage left us…read morestranded. When a situation like this happens, as a customer, you want to feel like someone cares about your problem as much as you do. Some other plumbers told us they would call us in a couple days which obviously left us desperate. Jed at Apex Plumbing really took care of us. Even though I called late in the day he gave me personal attention and was sure to follow up to give me updates on the status, texts to make sure his team had arrived and followed up a couple times the same day to make sure we were in good shape. Honest and genuine, we will happily recommend Apex Plumbing to our friends and family.

I hired Apex to repair a drain and waste valve at my residence. The job consisted of excavation and…read morereplacement of the valve due to a water leak that only occurs when the valve is open. the valve was also extremely hard to open and close due to its age. After paying Apex nearly $4,000 to replace the valve, the water leak remains. I have called several times and emailed just to get a representative from the company to come out and take a look at the issue. This company has ignored my phone calls and emails. Apex WILL NOT be there in the event of an issue with their service. I DO NOT recommend Apex Plumbing for these expensive repairs as they will not even pretend to back up their work. Save yourself the hassle and go with a reputable company who backs their work. Apex IS NOT that company.

Went here for the first time today. Will definitely be going back. Drove by here numerous times…read moreand finally stopped with my toddler. Staff was very friendly and attentive. The child's area is great. Blocked off from the main section. Lots of toys for them to play with. Of course, lots of books. Thank you!

This is not a huge university library jam packed with great academic volumes and peer-reviewed…read morejournals but they have a great selection for the public. They are always very helpful. They care about their customers and they do a great job of Providing this great service for the public. They have lots of movies and various media. What a great library for our community.

We requested an Essency electric water heater installation. We also needed 240/220 run from the…read morepanel outside to the mechanical room. 1. We were given quotes for 4 different water heaters, including one gas heater. That allowed us to compare pricing & features. 2. We were given 2 quotes for the electrical work depending on ease or difficult access to the mechanical room. All quotes were detailed with line items for parts, etc. That was very professional vs the companies that give you a "black box" price with no details. Prices were reasonable for today's structure. Still a shock as we've had the house for 13 years with very few repairs needed. But it is what it is. We had a problem with the initial water heater hookup. They quickly sent out a top electrician (Pete) who verified everything and found one problem. He said he'd talk to the owner in case there was a problem with the water heater. The Essency has communication and app control features so the board working is critical. The next morning they had a full replacement water heater on the truck in case it was needed. It was not needed, Pete and Jacob had it up and running and reverified everything. Pete also caught that our router had paused the connection to water heater for some reason. Pete called later to make sure everything was good. We live near DU and there was no stalling around about coming out here. Every person that showed up communicated well and was good to have in our house.

6 reasons to think twice about save home heat…read more This one goes out to female homeowners who might be especially vulnerable to smooth-talking HVAC salesmen. A week ago, I had a regularly scheduled maintenance visit with Save Home Heat. What followed was a beautifully crafted upsell: psychologically astute, layered, and intricate. It may have been an isolated incident, due to a slow February, or part of a larger corporate ethos. The salesman tried to sell me a water heater, which I do in fact need, but also tried to say my 2019 furnace was basically beyond repair, and that I would need a new furnace, and because my AC was also the same vintage it would be best to get a new heat pump as well, for "peace of mind." The total came to $30,761.83. Here's exactly what happened. 1. The year prior, on a maintenance visit, Save Home Heat missed a critical repair, a major red flag, to fix the flue and combustion air for furnace. Flue and combustion air systems are key for safety, efficiency, and equipment longevity in fuel-burning appliances. 2. The salesperson tried to say what he called my 8-year-old furnace, which in fact just turned 7 in January, was old, meh (builder's grade), and pretty much beyond repair. He said the industry standard for my furnace was 12 years. The repairs they quoted me came to $3242.08. The salesguy said there were in fact probably more repairs lurking that he couldn't even see and best would be to replace the furnace altogether. Cost for a new furnace: $13,464.12. When I did get a second opinion, as strongly suggested by friends, I went with Carbon Valley Heating & Air. Dale Moe, the Carbon Valley service manager, said industry standard for furnaces was in fact between 10 and 15 years, and my furnace was well worth repairing rather than replacing. Estimate for Carbon Valley's repair, for flue and combustion air for furnace, and for return air in basement: Cost = $1898. 3. The Save Home Heat salesguy mentioned my furnace was grinding, which it wasn't really doing. He also showed me an amp reading and said the motor was using more than was indicated. His reading was 2.41. Therefore, I would need a new combustion blower for $898. The specified amount on the nameplate is 2.35. When Carbon Valley came and did a reading, their reading was 2.2. 4. Save Home Heat, in their estimate, quoted a repair for the blower wheel ($431), blower motor replacement ($850) and for a pressure switch ($224). Carbon Valley said the blower was "not grinding nor compromised, was balanced and showed no signs of needing repair." Dale said the furnace would not be working with a bad pressure switch and this another unnecessary "repair." 5. Save Home Heat then went beyond suggesting I replace my furnace. (February, given its mild temps, was apparently a very slow month for the HVAC trade!) He said, since my AC was the same vintage as my furnace, and therefore on the edge of its life, why not consider replacing both the AC and the furnace and swapping in a heat pump? Again, for "peace of mind." A heat pump would save me money on propane and since they were replacing everything at once they could really get in there do a great job of modifying the return AirDrop and supply ducting. Cost for a new furnace and heat pump: $25,195.57. 6. Save Home Heat used the classic sale tactics of creating fear and urgency. The salesman mentioned this was all pre-tariff pricing--God knows how much the new 2026 pricing would be when it would be instated very soon. Also, he pressured me more by saying their offer was only good for February, giving me roughly a week to come up with a decision. So my takeaway? Always get a second opinion for big ticket items. Always be skeptical and curious about every single line item. Work with a company that has proven its integrity and is worthy of your trust. As for me, I cancelled my membership with Save Home Heat and will not be working with them in the future.