They made an appointment a week in advance. They came through my gate and never showed up at my…read moredoor.I took a day off and waited 2 hours from them. When I asked them what happened they said sorry for the inconvenience and to let them know if they can help in the future

I had a great experience with Genie Air Duct Cleaning. I initially submitted a request for chimney…read morecleaning, and although we ultimately didn't move forward with the service (the chimney requires repairs first, so cleaning wouldn't make sense yet), everything was explained clearly and thoroughly. I really appreciated the honesty and never once felt like I was being "sold" something. I also reached out about potentially scheduling a dryer vent cleaning with the chimney service. After taking a look, Elad confirmed that the dryer only has a short vent directly near the wall, allowing it to vent easily--so there was no need for service at this time. Overall, I truly appreciated Elad's honesty, professionalism, and kindness. I would absolutely recommend their services. 5 stars!

The owner of the company was a hoot on the phone! Women owned. Jordan and BJ arrived very promptly,…read morekept in touch from when they left to when they arrived. They were efficient, professional, and polite. Very happy with the service, recommend them and will contract with them again.

Kris and company are fantastic, we've had them out twice, the first time they made a mistake…read morereattaching the vent hose so they came out immediately to fix it and clean up at no charge. Never had any other issues, and we've been able to get on the schedule within a day or two. Excellent service, highly recommend them!

We had Insulation Commandos come out because we our floors were always cold and we wanted to look…read moreinto insulating our crawl space so we would lose less heat from our main floor. We called Insulation Commandos and were able to schedule an estimate for the very next day. Other providers that we called didn't even pick up the phone or said they would return our call and ghosted us. Simon, the owner, came out to do the estimate for us. He was on time and texted us beforehand. He is very knowledgeable about insulation and was able to explain things in a way that made it easy to understand! He walked us through a few different options at different price points and didn't put any pressure on us. The best part is, we were able to schedule the project for the same week! The day of the project, Simon texted us again to let us know they were on their way. This time, he even included a picture of the truck so we knew what to expect. He and his crew were extremely efficient, professional, and courteous. They were done in a single day and cleaned up after themselves! We highly recommend Insulation Commandos and will definitely be using them again to upgrade the insulation in our attic.

Simon, came out to give me an estimate. However, I didn't use him because of what we discovered…read morethat we really needed. However, based on my interaction with him, I would recommend his company. I think he has a quality company and will do a good job for someone.

I was incredibly pleased with the work done by Andrew and his team. They cleaned all our air ducts…read moreand dryer vent. They were courteous, professional and clean. I could not believe all the build up in my dryer vent!! They even discovered a problem in one of my ducts in our crawl space that a previous company could not. That could have been a serious issue if not fixed and they were able to fix it at no extra cost. Before and after pictures of several areas really hilighted how much of a difference their service made. I highly recommend them.

I called Ductz to come and clean out my dryer vent. From the time I called and spoke with Andrew I…read morefelt as though I was in good hands. Andrew was very knowledgeable and explained how the process would work. Andrew and his crew showed up less than 24 hours due to a cancellation in their schedule and went to work. I spoke with Andrew during the appointment and his guys were quick and efficient. I learned a good bit and am glad I know a good, reputable company in the area for future work. I would highly recommend Ductz to anyone in the LKN area.

Quick and thorough cleaning of our dryer vent. Punctual and a fair price. Will definitely use again!read more

Great value and service I have a second story vent which is hard to access. Wyatt has the tool and…read moreladders to get any job done

As a customer of ARCE Heating and AC since 2018 who has invested thousands of dollars in their…read moreservices, I feel obligated to warn others about their unprofessional conduct and disregard for customer commitments. After years of them persistently promoting their maintenance plan, we finally signed up last year, believing it would ensure priority service and regular system care. How wrong we were. ARCE cancelled my long-scheduled maintenance appointment with just 24 hours' notice, citing a need to prioritize emergency no-AC calls. This cancellation came despite the appointment being made 6 weeks in advance and my having adjusted my work schedule to accommodate it. When I offered to reschedule to the following week - though inconvenient - they insisted they could only schedule during July 4th week, knowing I had already informed them I would be out of town. I was surprised by their inflexibility and unwillingness to work with my schedule, even when I tried to be accommodating. What's particularly frustrating is that regular maintenance is essential for preventing AC failures during peak summer months. By pushing my maintenance appointment to July, they're essentially creating a situation where my system could potentially fail during the hottest part of the year - exactly when emergency service would be most difficult to obtain. One can't help but wonder if this is intentional, as emergency repairs are far more profitable than routine maintenance. If they consistently prioritize emergency calls over their maintenance plan customers, why even offer a maintenance plan? The professionalism of their Operations Manager, Jacqueline, was very disappointing. She failed to call as promised, leaving me waiting for hours throughout the day. When a response finally came, it was just a dismissive text. After questioning when I would receive a call, I was told they were too busy and their only solution was to cancel my prepaid maintenance membership and issue a refund if I couldn't accommodate their last-minute schedule change. The refusal to even have a phone conversation about the situation insinuated that I, as a long-term customer, wasn't even worth a few minutes of their time for a proper discussion - even if the outcome wouldn't have changed. Talking to your customers is typically a basic professional courtesy. For anyone considering ARCE's services: be aware that scheduled maintenance appointments apparently mean nothing to them, and they'll cancel with minimal notice regardless of your schedule or loyalty as a customer. Save yourself the frustration and find a company that actually values their customers' time and honors their commitments. Update: In response to the business owner's reply: I want to make it clear that at no point was I "combative." I remained respectful throughout my communications, even when faced with last-minute cancellations and a refusal to even discuss other options than the one option they provided. Regarding their mention of "privacy boundaries," I have not violated any laws by sharing text message correspondence. In South Carolina, it is entirely legal to share written communications I was part of--particularly when done to clarify facts and protect against misleading claims. I shared these messages to provide transparency and defend myself from the company's attempt to discredit my experience. The fact that they responded with veiled legal threats instead of accountability is deeply disappointing and says more about their customer service than anything else. Any further threats from this company will result in me escalating the matter as well.

Charli came out on time, was professional, and did a thorough maintenance check on my system. He…read moreexplained everything clearly and made sure everything was running properly before he left. I appreciate the honest and friendly service.

Shane and Anthony came by to clean pour ducts this afternoon. We thought that they really needed…read moreit as my wife was exhibiting all the symptoms of bad air - coughing, sneezing, other allergic type reactions. We had received a phone estimate in advance and had had very good communications with Holly. When Shane and Anthony arrived they came right in and thoroughly checked the system. I was truly surprised when Shane said your system is about pristine and we can't see anything we can do. Wow! You see many reviews from people who feel they have been ripped off, especially by companies that offer the so-called coupon specials. It is so refreshing to find honesty in today's world. I would recommend them to anyone seeking a good job. They also like dogs - a great thing in our book. Keep it up guys and many thanks!!!

Mark was absolutely fabulous. He was efficient and made everything better. He showed me pictures…read more of what he did and I was shocked. Everyone needs to get their dryer vents cleaned ASAP!